Icelw 2010-presentation 1.0
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Transcript of Icelw 2010-presentation 1.0
Embedded Knowledge Resources
Author: Page 1Dr. Patrick Blum
WelcomeICELW 2010
International Conference on E-Learning in the Workplace, New York, USA
Patrick Blum
Embedded Knowledge Resources
Author: Page 2Dr. Patrick Blum
Fostering Intrinsic Performance Support
through Embedded Knowledge Resources
Embedded Knowledge Resources
Author: Page 3Dr. Patrick Blum
inside Business Group
• Full Service Provider in
Corporate Learning
• Insurance and Finance Industries
• Performance Support,
e-Learning and Blended Learning
Consulting, Conceptual Design,
Realization, Integration, Marketing,
Controlling
Business Activities
All from one source!
Embedded Knowledge Resources
Author: Page 4Dr. Patrick Blum
Organizational Learning
Status Quo
• Learning and working are two highly different and separated processes!
• Informal learning is stil the standard:
- Face-to-face Training
- E-Learning
- Blended Learning
• Knowledge is provided „Just-in-Case“
• Learning severely interrupts work
The productivity of a knowledge worker is basically zero
There is a deviation between the learning needs of the knowledge worker
and the learning offer
The resumption of work is often time consuming and extensive
Embedded Knowledge Resources
Author: Page 5Dr. Patrick Blum
Organizational Learning
Change happens
Performance Support
• Integration of learning into the working process
• Provide learning precisely when it is needed in the
quantity and depth required
• Shift from “just-in-case” learning to “just-in-time” learning
Embedded Knowledge Resources
Author: Page 6Dr. Patrick Blum
Categories of Performance Support
• External Performance Support
- Printed User Manuals
- Documentation
- Call Center
• Extrinsic Performance Support
- Software-based Help Resources
- Knowledge Management Systems
• Intrinsic Performance Support
Support inside the working environment
- Software Wizards
Media disruption!
Embedded Knowledge Resources
Author: Page 7Dr. Patrick Blum
Intrinsic Performance Support
Status quo
• Many working processes are assisted by software
• New software systems sometimes provide performance support
Most existing software systems do not provide performance support
• If performance support is provided, only to answer questions like:- How can I do this?
• Seldom questions like:- Why does it work this way?
- Are there additional resources?
- Is there any expert who can help?
• Problems:
- Existing software is hardly to adapt to provide performance support
- It is very cost-intensive to re-engineer the software
Embedded Knowledge Resources
Author: Page 8Dr. Patrick Blum
Extrinsic Performance Support
Learning-, Knowledge-Management and Performance-Support-System
Knowledge-Centric
View
Personal View
Process-Centric
View
Product-Centric
View
Meta SearchRecommendation
Change/Innovation
Trends and
Tendencies
Knowledge
Resources
User Contribution
Guided User Access
„Free“ User Access
System Generated Access
Modifying User Access
Embedded Knowledge Resources
Author: Page 9Dr. Patrick Blum
Intrinsic Performance Support
Basic idea for embedded resources
• Centralized knowledge management
• Delivery of knowledge resources of any kind
- Fact sheets
- Slides
- Workflows
- Virtual presentations
- Educational films
- Discussion threads
- Experts
• Embedding of knowledge resources into the existing environment
• Automated update of all knowledge resources
Embedded Knowledge Resources
Author: Page 10Dr. Patrick Blum
Intrinsic Performance Support
Embedded Resources
Knowledge
Resources
LKMPSS
Software System B
Knowledge
Resource 4
Slideshow
Knowledge
Resource 5
Expert
Software System A
Knowledge
Resource 1
Best Practice
Knowledge
Resource 2
Vodcast
Knowledge
Resource 3
Discussion
Thread
Knowledge
Resource 4
Slideshow
Software System C
Knowledge
Resource 2
Vodcast
Knowledge
Resource 6
Expert
Embedded Knowledge Resources
Author: Page 11Dr. Patrick Blum
Intrinsic Performance Support
Challenges using embedded resources
• Knowledge integrity
• Authorization and data security
• Organization and responsibility
Solutions
• Efficient embedding mechanism
• Role-based knowledge access strategy
• Automated notification system
• Knowledge reference lists and maps
Embedded Knowledge Resources
Author: Page 12Dr. Patrick Blum
Summary
• Learning has to be brought to the workplace
• Knowledge has to be provided precisely when it is needed
in the quantity and depth required
• Extrinsic and intrinsic Performance Support
can be provided by one system
• Embedded knowledge resources are a
solution for intrinsic performance support
• Knowledge integrity, data security and organization
are manageable challenges
Embedded Knowledge Resources
Author: Page 13Dr. Patrick Blum
Thank you
http://www.slideshare.net/blumpatrick