Intelity is the industry’s leading, global provider for integrated guest services technology.

Intelity’s ICE software is a centralized and modular, platform solution providing concierge-level guest services across multiple devices, guest request tracking and ful�llment,

analytics, marketing/messaging tools and a full content management system.

ICE and has already been embraced by over three million guests and counting.

Build on property revenues Maximize guest satisfaction and enhance your guests’ experience

Provide a competitive advantage in the marketplace

Reduce labor and printing costs

Increase operational e�ciencies and sta� accountability

by

The Most Advanced Guest Service Technology in the World

Tablet/Bedside TV Web Mobile Lobby

Order With the Touch of a FingerOn their screen guests can review, order & request items when and how they want them. It’s easy. Statistics show an 18% increase in dining orders and a 12% increase in average check. In addition, restaurant reservations are up 8%. Average checks are up 8%, too, where ICE is o�ered.

ICE Guest ServicesPresenting your hotel’s full array of guest services…

Request Hotel ServicesFrom wake-up calls to airline information, ordering room service and turn down requests to a forgotten toothbrush, guests can make requests that go directly to the appropriate department and sta� member.

ICE - Guest Services and Competitive Advantage

IntegrationsAt Intelity, we’re experts. ICE can easily integrate into your hotel’s management systems using state-of-the-art, fully certi�ed APIs to communicate data between all major hotel systems including Property Management, Point of Sale, Room Controls, Golf, Spa, Request (Ticket) Management and other systems. It presents real-time information to guests and eliminates the need to have sta� re-enter data. Guest requests are delivered instantly to the appropriate sta� member.

ICE Bedside“It’s a 21st century wake-up experience!”ICE Bedside is an o�er exclusive to our company that provides a modern wake-up experience for your guests. It includes a dual alarm clock with sleep function, more than 150 streaming radio stations in multiple genres, and digital weather forecasts all through a single landing page - eliminating the need for the in-room alarm clock/radio hardware.

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ICE – ICE Control System (ICS) Management Tool

Business IntelligenceWith ICE Metrics you’ll have more information around sta� performance enhancing operational e�ciencies. In addition, you’ll gain access to your guests’ speci�c data. Sort by group, guest, date range, market segment and rate code. If you know who your guest is and what their RevPAC (Revenue per available customer) equates to, you can market to them and increase on property revenues.

Work�ow/Ticket ManagementThe work�ow/ticket management tool provides hotels a centralized system to oversee, dispatch and track all guest requests, including revenue and non-revenue producing requests. Easy to use reporting tools o�er up-to-the second monitoring to ensure high service levels and ease of service recovery.

Measure sta� performance and ROIAllows hotel managers to maintain and analyze their operations. In real time.

Request Manager

Account ManagerAssign user roles to employees and managers determining their ability to view and access. For multiple properties, the ICS Enterprise application provides a central interface. And Intelity provides the security of data as well.

Dynamic Menu ManagementRevenue manage your operations through easy to update menus and pricing! Whether based on season, meal period or type of food, changes are easy and immediate.

Content ControlIn addition to menu management, you can make a host of content changes regarding hours, specials, images and many other areas. And Intelity’s client service team can guide your new sta� members as needed.

Image / Video LibraryHotel sta� can also utilize the image library to update and manage media content. Once uploaded, the images are stored and can be used in multiple places throughout the app, and applied to any guest-facing device.

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ICE - Guest Services and Operational E�ciencies

A Fully Interactive Guest Services Experience

Responsive DesignThanks to the availability of ICE as a native and HTML5 web app, the interface is able to accommodate any device: smartphones, mobile phones, iPads/tablets, TVs and laptops. The design is able to adjust to accommodate various screen sizes and shapes (portrait and landscape orientations), optimized for each device, while all of guest service functions consistent across all platforms.

Customized ArtNow you have the option to select from brand new looks, themes and designs that you can customize with your own unique colors, images, fonts and logos. Everything about the design is tailored to �t your property’s needs.

Premium ContentEnable a sophisticated way for incremental on-property revenue streams - speci�c services can be marked as premium and accessed by guests for a fee. Internet access, games, magazines and butler service are only a few of the features that could potentially be marked as premium. Once a guest agrees to the usage charge, the charge is automatically electronically added to their folio.

Direct MessagingICE delivers messages directly to your guests tailored by type, needs and interests. Communicate using a virtual narrator, e-mail, texting or an interactive banner ad. Got a special promotion? Target only those guests you want for it. ICE allows you to do it all.

AdvertisingSpeaking of direct messaging, ICE presents guests with focused advertising opportunities as guests make their dining, shopping, spa treatment and other service choices. Full-screen color advertisements can promote onsite events, specials or other key information.

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Contact Intelity Sales at sales@intelitycorp.com or call 1.888.RevPar.1

Join the revolution and put your hotel on ICE.