Ice breaker What’s the best spam email you’ve ever received? Spam is the use of electronic...
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Ice breaker What’s the best spam email you’ve ever received? Spam is the use of electronic messaging systems to send unsolicited bulk messages indiscriminately .
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Transcript of Ice breaker What’s the best spam email you’ve ever received? Spam is the use of electronic...
Ice breaker
What’s the best spam email you’ve ever received?
Spam is the use of electronic messaging systems to send unsolicited bulk messages indiscriminately.
4 lessons from spam
1. Be personal
2. Be accurate
3. Consider your audience
4. Clearly define what you want to happen next
http://www.lifehacker.com.au/2011/09/how-spam-can-teach-you-to-write-more-effective-emails/
Information overload or filter failure?How to have a brighter outlook?
A little about us…
Doug BelshawResearcher/Analyst
JISC infoNet
David CornforthMultimedia Developer
JISC infoNet
About JISC infoNet
• JISC infoNet aims to enable organisations to operate effectively, get best value for money and deliver an excellent student experience.
• It is a JISC Advance service based in Newcastle and hosted by Northumbria University.
www.jiscinfonet.ac.uk
Explanation of the title"It’s not information overload. It’s filter failure."
“The more people are involved in a given task, the more potential agreements need to be negotiated to do anything, and the greater the transaction costs.”
“[N]ew technology enables new kinds of group-forming.”
Session overview
Armed with established principles as well as some new thinking, we've got an abundance of methods to encourage and facilitate a more productive use of your email and other forms of communication. We’d like to help you break out of the 'this is how we've always done it' stranglehold. Rather than presenting a 'pick up and go' collection of tools we’ve prepared examples of good practice for you to pick and choose based on what fits best with the way you work.
Session overview
Armed with established principles as well as some new thinking, we've got an abundance of methods to encourage and facilitate a more productive use of your email and other forms of communication. We’d like to help you break out of the 'this is how we've always done it' stranglehold. Rather than presenting a 'pick up and go' collection of tools we’ve prepared examples of good practice for you to pick and choose based on what fits best with the way you work.
Handouts
Activity: Sort This! (scenarios)
1. Remind yourself and another person to do something at 11:00 next Wednesday
2. Find a particular email from last month sent by someone with whom you correspond often
3. You need to get people to work collaboratively on the same file
4. Keep a record of all emails with a specific word in the subject line
Activity: Sort This!
In small groups•8 mins to brainstorm all of the different ways you could approach each scenario•2 mins to decide on the 'best' approach
Then...•With another group•2 mins to share
- agree/disagree?
Activity: Sort This! (scenarios)
1. Remind yourself and another person to do something at 11:00 next Wednesday
2. Find a particular email from last month sent by someone with whom you correspond often
3. You need to get people to work collaboratively on the same file
4. Keep a record of all emails with a specific word in the subject line
Feedback
Scenario 1
Any questions?
Scenario 2
Scenario 3 Scenario 4
Andrew Hydeinbox = tetris getting zero lines doesn't win it just makes the next move easy.
http://twitter.com/#!/andrewhyde/status/118914113790418944
”
Boil. Simmer. Reduce.
• Everyone's got a different context.
• Pick and choose.
• Use the best bits.
• Ditch what doesn't work.
• Keep tweaking.
Brendan Dawes, dConstruct Conference 2010, Brighton
Doug - some principles
1. Plan first (email later)
2. Don't respond out of hours or always straight away (be unpredictable)
3. Use alternative methods of communication
4. Add http://five.sentenc.es to your email footer
5. Use 'Archive now' at the end of the week
David - some principles
1. Change CC line to remain relevant
2. Use folders for each project/task
3. At the end of the day, put emails into a relevant folder
4. Colour-code 'To' and 'CC' messages
5. Archive anything older than two weeks
3 systems to inspire
Dave AllenGet everything out of your head. Make decisions about actions required on stuff when it shows up - not when it blows up. Organize reminders of your projects and the next actions on them in appropriate categories. Keep your system current, complete, and reviewed sufficiently to trust your intuitive choices about what you're doing (and not doing) at any time.
Ready for Anything, p.16
”
So how does GTD work?This is a really summarized version, but here it is, PowerPoint-style:
•identify all the stuff in your life that isn’t in the right place (close all open loops)•get rid of the stuff that isn’t yours or you don’t need right now•create a right place that you trust and that supports your working style and values•put your stuff in the right place, consistently•do your stuff in a way that honours your time, your energy, and the context of any given moment•iterate and refactor mercilessly
http://www.43folders.com/2004/09/08/getting-started-with-getting-things-done
JISC infoNet
• Guide for administrators– Send fewer emails– Use prefixes where possible (SOCIAL, FOR INFO,
etc.)– Don't mix business with pleasure (FOI)– Be professional - easy for emails to get
redirected
http://www.jiscinfonet.ac.uk/records-management/guide-for-administrators
Email Charter
1. Respect Recipients' Time2. Short or Slow is not Rude3. Celebrate Clarity4. Quash Open-Ended Questions5. Slash Surplus cc's6. Tighten the Thread7. Attack Attachments8. Give these Gifts: EOM NNTR9. Cut Contentless Responses10. Disconnect!
www.emailcharter.org
Session overview
Armed with established principles as well as some new thinking, we've got an abundance of methods to encourage and facilitate a more productive use of your email and other forms of communication. We’d like to help you break out of the 'this is how we've always done it' stranglehold. Rather than presenting a 'pick up and go' collection of tools we’ve prepared examples of good practice for you to pick and choose based on what fits best with the way you work.
Boil. Simmer. Reduce.
• Everyone's got a different context.
• Pick and choose.
• Use the best bits.
• Ditch what doesn't work.
• Keep tweaking.
Brendan Dawes, dConstruct Conference 2010, Brighton
Wrapping-upQ&A
Credits
• CC BY 2.0 Jason Rogers - http://www.flickr.com/photos/restlessglobetrotter/2660204217/
• CC BY 2.0 Ryan - http://www.flickr.com/photos/51029297@N00/5275403364/
• Clay Shirky. Here Comes Everybody: The Power of Organizing without Organizations. The Penguin Press, 2008. Image from http://webpages.scu.edu/ftp/zlee/socialorganization.html
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