Ibra College of Technology - ict.edu.om · 1.6.2 Ensure that Quality Assurance Manual (QAM) and...

Ibra College of Technology

English Language Centre Center Operation Plan for 2014-2015

On the basis of Strategic Plan 2013-18

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ICT English Language Centre Operation Plan 2014-15 of 23

Goal 1: We will provide excellent governance and administration with transparency and adherence to ethical principles.

APPROACH

RESULTS Sub-Goals

Key Performance Indicators (KPIs)

KPI No.

Indicator Measure Target Timeframe & Responsibility

1.1 To achieve and sustain the efficient operation of the College Council/ Department /Center Councils according to ethical principles.

1.1.a Minutes of meetings

Percentage of items discussed and resolved

100% of the items discussed are resolved

Annually Dean, Asst. Deans, HoDs/HoCs ,

1.1.b Feedback on the operation of the College Council/ department /centre council

Members’ Satisfaction Satisfaction rating of 3.5 on a 5–point scale

1.1.c Tasks assigned with responsibility

Percentage of tasks completed

95% of assigned tasks are completed

DEPLOYMENT IMPROVEMENT

Strategies Implementation Steps

1.1.1 Discuss and implement the Board of Trustees (BOT) and Deans’ Council decisions

Monitor the implementation of the BOT and the Dean’s Council decisions. To implement all Ministerial directions and issues discussed in the

College Academic Council.

1.1.2 Develop and implement a systematic approach to succession planning in consultation with the Ministry

1.1.3 Ensure that the College Council / the Department/Center Councils meet regularly

Set a plan for conducting ELCC Meetings. Conduct regular English Language Center Council meeting once a month. Conduct regular staff meeting twice a semester. Conduct at least a once in a month meeting in the level/course/committee levels Circulate minutes of meeting to all concerned Assign responsibility for various tasks based on the agenda Conduct a survey on staff satisfaction using a 5-point scale.

1.1.4 Monitor and review the implementation of the decisions

Use the Meeting Monitoring Form to measure the ratio of items discussed and resolved, and the percentage of meetings conducted.

Continue the practice.




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APPROACH

RESULTS Sub-Goals


KPI No.


1.2. To ensure transparency in the conduct of activities related to governance and management

1.2.a. Feedback on accessibility, relevance, & timeliness of information

Stakeholders’ Satisfaction

Satisfaction rating of 4.0 on a 5-point scale

Annually Dean, Asst. Deans, HoDs/HoCs, HoSs



1.2.1 Establish effective dissemination of all relevant information (plans, regulations, etc.) to stakeholders concerned using appropriate modes of communications

Disseminate and periodically update all relevant information to stakeholders

using the College website, webmail, notice boards through the ELC Website and Publications Committee.

Evaluate the level of satisfaction on the dissemination of relevant information among the stakeholders.

Conduct a survey on staff satisfaction using a 5-point scale Promote the use of the ELC Section on the ICT Website/Sharepoint

among staff and students for giving /getting information (e.g. college activities).

APPROACH

RESULTS Sub-Goals


KPI No.


1.3.To ensure fiscal support for the achievement of strategic and operational objectives

1.3.a Planned allocation of funds for approved college activities and projects

Budget allocation

90% of approved college activities and projects are given financial support

Annually Dean, ADAF, HoD-Finance




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1.3.1 Allocate budget based on operational requirements Prepare and communicate the annual ELC budgetary requirements to the Office

of the College Dean, through the Office of the Assistant Dean for Finance and Administration.

APPROACH

RESULTS Sub-Goals


KPI No.


1.4. To ensure effective implementation of the Risk Management System

1.4.a College Risk Register Percentage of risks mitigated

80% of the identified risks are mitigated

Annually Dean, Asst. Deans, HoDs/HoCs College Risk Officer



1.4.1 Implement appropriate Risk Management mechanism effectively

Identify risks and prepare a Risk Management Plan for AY 2013-2014. Form a risk management committee at the dept. level Implement the approved Risk Management Plan, AY 2013-2014. Monitor and evaluate the implementation of the Risk Management Plan. Establish a mechanism to involve stakeholders in the planning,

implementation and evaluation of risk management in the center.




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APPROACH

RESULTS Sub-Goals


KPI No.


1.5.To ensure the effective implementation of the Policy Management System (PMS)

1.5.a Feedback on PMS implementation

Satisfaction with PMS

An average satisfaction rating of 3.5 on a 5-point scale

Annually Dean, Asst. Deans, HoDs/HoCs, Chairperson-PMC



1.5.1 Develop, disseminate, and periodically review policies and procedures

Facilitate the review and approval of pending drafts of policies and procedures. Conduct policy awareness programs through committees. Quantify target policies for drafting every semester of the Academic Year to be able

to identify per cent accomplishment. Collect feedback on Policy Management System. Evaluate the implementation of policies and prepare a report on the matter. Conduct a survey on staff satisfaction using a 5-point scale. Identify approved policies, which need immediate disseminating. Allot time to closely monitor and follow up of the finalization of drafted

policies which are held pending. Increase the number of committee members. ICT-PMC members should

be a part of the ELC-PMC.




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APPROACH

RESULTS Sub-Goals


KPI No.


1.6.To establish an annual cycle of review

1.6.a Self- Assessment Report

Completed Self-Assessment Report

Self-Assessment Report completed

Annually Asst. Deans HoDs/HoCs Quality Assurance Head Self-assessment groups Manual committee

1.6.b Updated QAM & QSMs Frequency of revisions At least once a year

1.6.c Internal Audit schedule Number of internal audits conducted

One (1) internal audit per academic year



1.6.1 Prepare an annual self-assessment report covering all relevant areas of activities

Monitor the implementation of the ELC Operational Depute at least one staff member for each self-assessment groups Collect and use the annual reports of Committees and Level/Program

Coordinators as a basis for preparing the Annual Assessment Report. Set a plan for the submission of reports (coordinators, committees,

HoSs)

1.6.2 Ensure that Quality Assurance Manual (QAM) and Quality Sub Manuals (QSMs) are reviewed and updated periodically.

Recommend two (2) ELC Staff to be members of the Quality Assurance Manual (QAM) Review Committee.

Create a file for the QAM review.

1.6.3 Conduct regular internal audit(s) of the College departments and centers. Set a plan for internal audit with QA Head. Submit an internal audit to the College Council. Work with the QA Unit of the college to frame the Internal Audit Policy.

1.6.4 Develop and implement a systematic approach to feedback/data collection and analysis to support internal review systems

Develop, disseminate, and implement the plan for feedback/data collection and analysis.

Monitor the evaluation feedback activities. Submit a report on feedback/data collection. Review and update the survey tools.




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APPROACH

RESULTS Sub-Goals


KPI No.


1.7.To provide a healthy and safe working environment

1.7.a Feedback on Health and

Safety Provision

Stakeholder Satisfaction rating on health and safety arrangements /provision

A satisfaction rating of 3.5 on a 5-point scale

Annually Dean, Assistant Deans, HODs/HOCs, Chairperson-Health & Safety Committee



1.7.1 Implement the health and safety policy effectively and efficiently Disseminate health and safety policies in all levels.

1.7.2 Develop, implement and regularly review an overall health and safety plan

Review and monitor the implementation of the Health & Safety Committee Action Plan

Evaluate the effectiveness of the Health & Safety Committee, and its Plan. Conduct a survey on staff satisfaction using a 5-point scale

1.7.3 Review health and safety provision.

Monitor the functionality of the health & safety equipment/fixtures (fire extinguisher, smoke detectors, railings, etc.), in coordination with the College Health & Safety Committee.

Review the Health & Safety Manual, and put forward suggestions (if any).

1.7.4 Conduct health and safety awareness and training programs Coordinate with the Staff Development Committee and the Level/Program

Coordinators regarding health & safety awareness and training programs.

APPROACH

RESULTS Sub-Goals


KPI No.





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1.8 To develop a comprehensive and inclusive approach to Human Resources Management.

1.8.a Five-year Human Resource Management Plan and its implementation

Percentage of implementation of the Five-year Human Resource Management Plan

100% implementation of by 2018 [should have an

annual report up to 2018] Annually Dean, ADAF, ADAA ADSA HoD - HR HoDs/HoCs, Departments /Centers

1.8.b Staff Projection Percentage of recruited staff

90% of the required staff are appointed for the Academic year

1.8.c Staff Retention rate Percentage of Staff retention

90% staff retention per academic year

1.8.d Succession of administrative level vacancies

Percentage of administrative level vacancies that are actually filled with an internal promotion

75% of administrative level vacancies are actually filled with an internal promotion

1.8.e Feedback on Staff Induction

Satisfaction rating A satisfaction rating of 3.5 on a 5-point scale



1.8.1 Identify staff shortages and inform the Ministry for recruitment process

Draft Five-year HR plan based on students projection Prepare annual staff projection based on students projection. Communicate the staff needs of the Centre to the Ministry of Manpower through

channels.

1.8.2 Recruit competent staff in time Monitor the staff recruitment timeliness and report to the Dean for review and

action. Analyse and prepare a report on the number of newly-recruited staff.

1.8.3.Develop and implement a systematic approach to succession planning in consultation with the Ministry

Establish a Mentoring System.

1.8.4. Develop and regularly evaluate staff induction program

Review, update and implement the Enhanced Staff Induction Program (ESIP) Assign a senior staff as mentor to each newly joined staff. Conduct survey on effectiveness of Staff Induction Program. Incorporate the basic information regarding Quality Assurance in the

Guide for the “A Handbook/Guide for New Teachers at the ELC”.




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Goal 2: We will offer students high quality teaching, learning and training opportunities through continuous market analysis and

curriculum review process and using recent technology.

APPROACH

RESULTS Sub-Goals


KPI No.


2.1 To ensure delivery of high quality teaching and learning.

2.1.a. Student Feedback on teaching

Student satisfaction with teaching & learning

A satisfaction rating of 3.5 on a 5-point point scale

Annually ADAA, HoDs/HoCs

2.1.b. MoU with benchmarking partners

Number of benchmarking activities by Dept./Centre

At least 2 benchmarking activities by Dept./Centre

2.1.c.

Identified relevant best practices in student-centered teaching, learning and assessment

Implementation of recommended/ identified best practices

100% implementation of recommended /identified best practices



2.1.1 Provide competent teaching and support staff

Take part in the recruitment process as per the direction of Ministry of Manpower.

Allocate staff members for various courses based on their specialisation. Conduct students’ feedback on teaching every semester.

2.1.2 Adopt/Ensure student-centred approach in teaching, learning and assessment

Review, update, disseminate, and implement the ELC Pedagogical Framework. Conduct workshop on students centred learning approach. Prepare, and implement, tailor made Course Outlines. Prepare and conduct assessment/examinations based on set policies and

procedures. Provide timely feedback on assessment Identify, document, implement best practices per Level/program, and

evaluate the implementation of the same. Give the Examination Committee an office (with lockers) conducive for

writing exams. Make a proposal for the establishment of an Audio-Visual Room in the

Center. This will facilitate valid recording of exam scripts.




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Create an Examination Policy and Procedure specific for the ELC, based on the ICT’s examination policy.

Submit a proposal for the installation of a separate printing unit in ELC. Formulate questionnaire in order to measure the student-centered

approach in teaching and learning.

2.1.3 Benchmark with other HEIs Implement Benchmarking framework at the Centre. Organize a benchmarking team to conduct the benchmarking activities. Finalize and implement the Benchmarking Plan.

APPROACH

RESULTS Sub-Goals


KPI No.


2.2 To review and update the curriculum based on recent trends and labor market analysis

2.2.a. Changes incorporated in the curriculum based on the feedback

Percentage of implementation of approved changes

100% implementation of approved changes

Annually ADAA, HoDs HoC - ELC



2.2.1 Collect feedback from the labor market and alumni on curriculum

Disseminate the curriculum to the stakeholders. Collect feedback from staff and students annually Review and update the evaluation tool in assessing the curriculum. Conduct a survey on the curriculum.

2.2.2 Analyze the feedback collected and submit reports to the specialization committee

Prepare a report on the evaluation of the curriculum Put forward suggestions for improvement (if any) to central committee Implement the approved improvement actions.

APPROACH

RESULTS Sub-Goals


KPI No.





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2.3 To ensure the provision of a technology based learning environment

2.3.a.

Report on the utilization of e-learning and other modes

Percentage of utilization of e-learning and other modes

80 % utilization of e-learning and other modes

Annually ADAA, HoDs/HoCs, Course Lecturers



2.3.1 Use e-learning resources for the delivery of the courses.

Provide staff training on the use of e-learning resources (MOODLE). Conduct assessment through Moodle Monitor the usage of e-learning resources by staff and students Analyse and prepare a report on the utilization of e-learning and other modes Encourage the staff and students to use Moodle for supplementary

learning activities. Create activities for the MM LAB classes.

2.3.2 Encourage the use of social media in teaching and learning. Provide training on the use of social media in teaching & learning. Introduce Moodle android app.

APPROACH

RESULTS Sub-Goals


KPI No.


2.4 To provide appropriate training placements for all students

2.4.a. Stakeholders’ feedback on OJT

Satisfaction rating Average satisfaction rating of 3.5 on a 5-point scale

Annually HoD OJT Academic Departments



2.4.1 Place all students for training based on specialization.

2.4.2 Evaluate the effectiveness of OJT.

Goal 3: We will offer quality programs that promote entrepreneurial skills and respond to the changing market needs and developments in technology.




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APPROACH

RESULTS Sub-Goals


KPI No.


3.1 To foster the culture of Entrepreneurship

3.1.a Entrepreneurial activities conducted

Number of activities conducted At least 4 per year

Annually Dean Asst. Deans HODs/HOCs HoD-Career Center

3.1.b.

Feedback on Entrepreneurial Skills Awareness and Training Programs

Satisfaction rating on the Entrepreneurial Skills Awareness and Training Programs




3.1.1 Promote entrepreneurial skills and awareness among students. Incorporate topics on entrepreneurship in teaching English.

3.1.2 Invite established, successful entrepreneurs to campus to share practical experiences through formal programs

Develop and implement, and evaluate an Entrepreneurship Awareness Program.

3.1.3 Offer suitable self-employment training for prospective graduates




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Goal 4: We will ensure that our graduates develop into responsible citizens by enriching their values and attributes to positively affect the socio economic

development.

APPROACH

RESULTS Sub-Goals


KPI No.


4.1 To ensure that graduates acquire appropriate values, and personal attributes.

4.1.a. Collaborative community based activities

Number of collaborative community based activities

At least 3 activities every year

Annually ADSA

4.1.b. Trainings conducted

Number of trainings conducted

At least one training/ activity every semester

% of students

participating in the

trainings

100% students participate in at least one activity per year



4.1.1 Conduct collaborative community based activities Set a plan for community based activities.

4.1.2 Offer students training programs/activities to inculcate values and personal attributes for responsible citizenship.

Identify personality enhancement training needs. Develop, disseminate and implement a Personality Enhancement Program.

Goal 5: We will develop staff by offering opportunities for professional and personal development, rewarding hard work and innovative thinking.

APPROACH

RESULTS Sub-Goals


KPI Indicator Measure Target Timeframe &




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No. Responsibility

5.1. To provide avenues for professional growth and development for all staff.

5.1.a. Staff satisfaction Staff satisfaction level At least 3.5 on a 5-point rating scale

Annually Dean, Asst. Deans, HoDs/HoCs



5.1.1 Facilitate professional and personal development for all staff.

Conduct need analysis Develop and implement a Staff Development Program. Evaluate the Staff Conduct a survey on staff satisfaction using a 5-point scale

Development Program. Develop an instrument in order to evaluate staff satisfaction in the

conduct of the Staff Development.

APPROACH

RESULTS Sub-Goals


KPI No.


5.2 To implement the staff appraisal system effectively.

5.2.a. Staff feedback on appraisal system

Staff satisfaction level

At least 3.5 on a 5-point rating scale

Annually Dean Asst. Deans, HoDs/HoCs, HoD HR



5.2.1 Link staff development program to performance appraisal results

Review and update the staff appraisal system. Orient the staff on the Staff Appraisal System To conduct a survey on staff satisfaction using a 5-point scale Appraise each staff annually. Give official feedback to staff members on their performance.




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Evaluate the staff appraisal system. Submit report on staff appraisal, emphasizing the identified needs for

improvement. Identify a Staff Appraisal Coordinator. Conduct a survey on staff satisfaction using a 5-point scale. Develop and implement a mechanism for linking staff appraisal and

staff development at the Center level. Coordinate closely with HR with regards to the requirements of the

ELC staff for trainings in teaching and learning.

APPROACH

RESULTS Sub-Goals


KPI No.


5.3 To Ensure a positive organizational climate

5.3.a. List of Staff with exemplary performance

Number of staff rewarded

10 staff members rewarded annually

Annually Dean, Asst. Deans, HoDs/HoCs

5.3.b. Addressing staff grievances

Satisfaction rating on the implementation of Policy and Procedure on Staff Grievance

A satisfaction rate of 3.5 on a 5- point scale



5.3.1. Identify staff contributions and reward staff with exemplary performance

Inform ELC staff of the Staff Reward System. Identify and recommend staff for staff of the month Review and improve the system of identifying and rewarding the Staff of the

Month Conduct a survey on staff satisfaction using a 5-point scale.

5.3.2 Ensure that the College staff has the opportunity to present their grievances and the College has a systematic and fair way of resolving them.

Disseminate the Staff Grievance Policy. Monitor and evaluate the implementation of the Staff Grievance Policy.




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APPROACH

RESULTS Sub-Goals


KPI No.


5.4 To provide an environment that fosters leadership skills and innovative thinking

5.4.a. Leadership Skills Training Program

Satisfaction Rating At least 3.5 on a 5-point rating scale Annually

Dean, Asst. Deans, HoDs/HoCs

5.4.b. List of committees and staff members in each department

Membership of staff in committees

Each staff should be a member of at least 1 committee



5.4.1 Provide leadership skills training to staff at all levels

Coordinate with the Staff Development Committee the need to conduct leadership skills training/workshop to staff.

Conduct a survey on staff satisfaction using a 5-point scale.

5.4.2 Delegate responsibilities through various committees

Ensure that all staff members are aware of the committees in the Centre, the membership qualification requirements, the load displacement, and the responsibilities thereof.

Develop and periodically review and update the Terms of Reference of each committee.

Require each committee to submit action plans& annual report Develop a mechanism to monitor the effectiveness of the committee and its

members.




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Goal 6: We will encourage opportunities for applied research and consultancy.

APPROACH

RESULTS Sub-Goals


KPI No.


6.1 To motivate and support research and consultancy.

6.1.a. Terms of Reference of the Research and Consultancy Committee

Establishment of Research and Consultancy Committee

Research and Consultancy Committee well-established by 2016 Annually

Dean, Asst. Deans, HoDs/Hocs

.

6.1.b. Research publications Number of research publications

Minimum of 10 publications from the college per academic year

6.1.c. Research fora/conferences

Number of fora/conferences organized

One research forum every year and one conference every 2 years

6.1.d. Policy on Research and Consultancy

Implementation of the Research and Consultancy Policy

100% implementation of policy



6.1.1 Develop a research and consultancy policy.

Fully activate the Research & Development Committee. Work for the approval of the Research Manual. Promote total awareness of the role of the Research and Development

Committee among the stakeholders. Consider and communicate to concerned offices the suggestion for

making research as part of the of the committee members’ teaching loading. For them to work better as an arm of the centre, this opportunity will showcase a more professional leadership in terms of research.

Consider the suggestion for establishing a research office (a separate room) in the Center.

6.1.2 Establish a college research consultancy committee.




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6.1.3 Organize a research fora/ conference.

Set a plan for research fora. Identify and publish the research agenda for the academic year. Disseminate the following:

a. approved schedule of the research fora b. research fora policies and guidelines.

Conduct research fora as scheduled. Evaluate the management of the research fora.

Goal 7: We will foster mutually beneficial constructive partnerships with various public and private sector organizations, professional

bodies, local and international communities that benefit the community at large.

APPROACH

RESULTS Sub-Goals


KPI No.


7.1 To foster and maintain relationship with public, private sector and community at large.

7.1. a. Satisfaction of stakeholders Satisfaction rate A satisfaction rating of 3.5 on a 5-point scale

Annually Asst. Deans, HoDs/HoCs, HoD-OJT, HoD-Administrative Services

7.1.b. Events covered by media Number of events covered

80% of the college events are covered by media per academic year

7.1.c. Need-based courses offered

No. of courses offered 3 Courses offered per year



7.1.1 Develop a community and industry engagement plan and a mechanism to monitor its effectiveness

Develop a Community and Industry Engagement Plan (CIEP) based on identified needs.

Evaluate the implementation of the CIEP. Conduct a survey on staff satisfaction using a 5-point scale.

7.1.2 Provide college facilities to public/private sector and the community




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7.1.3 Publish college activities in the media

7.1.4 Improve its approach to marketing and raise its profile in the local community.

7.1.5. Offer courses for public and private sectors and the community at large

Identify target community Language Literacy Needs. Conduct need based English courses (program) for the private & public sectors

based on the approval by the college administration. Evaluate the implementation of the programs . Conduct a survey on staff satisfaction using a 5-point scale.

APPROACH

RESULTS Sub-Goals


KPI No.


7.2 To establish relationship with professional bodies and educational providers

7.2.a Resource/ services extended

Number of events with resources/ services extended

At least 2 events with resources/ services extended per year

Annually ADAA, Academic HoDs/HoCs, HoC-ETC

7.2.b. Satisfaction on the resources/ services shared

Satisfaction rating A satisfaction rate of 3.5 on a 5 pt. scale

7.2.c. Affiliations with professional bodies and societies

Number of affiliations with professional bodies and societies

At least 1 affiliations per department



7.2.1 Share resources and services available with other educational providers /professional bodies.

Coordinate with Colleges of Technology and other educational providers /professional bodies on the available human and physical resources, as well as on the human and physical resource needs of the Centre.

Conduct a survey on staff satisfaction using a 5-point scale.

7.2.2 Associate with professional bodies.

Establish linkages with professional bodies through the Staff Development Committee.

Conduct programs in collaboration with professional bodies Encourage staff to be members of professional organizations/associations.




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APPROACH

RESULTS Sub-Goals


KPI No.


7.3 To foster relationship with Alumni

7.3.a. Alumni Membership Percentage of alumni as members

75% of the graduates are members of the alumni association

Before 2013-14 ADSA



7.4.1. Establish a College alumni association

Goal 8: We will provide facilities and learning resources that are effectively utilized and well managed to ensure efficient student and

staff services.

APPROACH

RESULTS Sub-Goals


KPI No.


8.1. To provide appropriate learning support resources and services effectively and efficiently

8.1.a. Academic support services plan

Percentage of implementation of the Academic Support Services Plan

90 % implementation of Academic Support Services Plan

Annually ADAA, HoDs/HoCs

8.1.b. Feedback report on learning support resources and services

Satisfaction rating by staff & students

A satisfaction rate of 3.5 on a 5-point scale




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8.1.1 Develop and implement an academic support services plan which is aligned with the strategic and operational objectives.

Review alignment of resources to academic programs; Identify the academic support services needs among staff & students. Develop and implement an academic support services plan involving the Writing

Center and English Society. Assign an activity hour for all staff and students to give time to do

outside class activities. Assign specific classrooms for the Writing Center Activities.

8.1.2 Ensure laboratories and workshops are appropriately equipped and adequate to meet academic requirements.

Review the alignment of IT with academic requirements Identify the needs based on the review Coordinate with the Educational Technology Centre (ETC) regarding the

alignment of IT with academic requirements; Conduct a survey on staff satisfaction using a 5-point scale.

8.1.3 Implement the library management system effectively. Disseminate the Library Management System using all communication media.

8.1.4. Ensure that all library resources are aligned with the program requirements Review alignment of resources to academic programs Identify the needs based on the review and submit a plan to ETC for necessary

implementation

APPROACH

RESULTS Sub-Goals


KPI No.


8.2. To use the existing Student Management System (SMS) effectively.

8.2.a. Feedback on Student Management System(SMS) and its implementation

Satisfaction rating of staff and students on SMS

A satisfaction rating of 3.5 on a 5- point scale

Annually ADSA HoD Registration HODs/HOCs






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8.2.1 Ensure that all student data are readily available for planning purposes.

Provide training to students and staff for a comprehensive knowledge on how to use the system.

Periodically update student’s data on the Student Management System. Effectively use SMS for centre planning. Conduct a survey on staff and students satisfaction using a 5-point

scale.

APPROACH

RESULTS Sub-Goals


KPI No.


8.3.To provide student support services effectively and efficiently

8.3.a. Students Induction Program

Satisfaction rating on student support services


Annually ADSA , ADAF, HODs/HOCs

8.3.b. Students Council Number of meetings with the students

At least 1 meeting with students per semester

8.3.c. Feedback on Advising Satisfaction rating on academic advising


8.3.d . Budget allocation Percentage of budget allocation to students activities

100% of approved students activities are financially supported

8.3.e. List of student Awardees

Number of student-awardees

At least 1 awardee from each student society

8.3.f. Feedback on Student activities

Satisfaction rating on student activities

Satisfaction rating of 3.5 on a 5-point scale



8.3.1. Provide comprehensive induction for students.

Provide a formal induction to all students joining the Foundation program. Review the content and improve the manner of conducting the Student

Induction Program. Review and update the Student Induction Program Feedback Form.




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Collect feedback from students on the induction programs conducted. Analyse the feedback and suggestions and utilize it effectively for further

improvement.

8.3.2 Provide a common forum for students to raise their concerns. Establish student organizations at all levels. Assign one ELC staff to act as adviser.

8.3.3. Ensure that staffs have adequate time and support to carry out academic advising.

Allot two (2) hours per week for academic advising. Identify teaching staff office/advising hours. Collect annual students’ feedback on advising. Analyse and prepare a comprehensive report. Provide feedback to academic advisor based on the feedback

8.3.4 Provide guidance and counselling services to students in need.

Review, update and monitor the guidance and counselling activities in the Centre.

Provide necessary counselling to the students in need. Disseminate the guidance & counselling procedures to stakeholders.

8.3.5 Provide medical and first aid services. Orient students on the medical services provided by the College. Submit a request for extending the clinic hours up to 8:00 p.m.

8.3.6. Set budget for student activities. Set and implement a plan for Students Extracurricular Activities Submit a budget proposal for student activities. Evaluate the implementation of Students Extracurricular Activities

8.3.7. Reward outstanding student performance in college activities. Identify exemplary performance among students. Hold student recognition activity once every semester.

APPROACH

RESULTS Sub-Goals


KPI No.


8.4 To ensure that appropriate general support services are provided and effectively utilized by staff and students

8.4.a. Evidence of inspection Number of inspections

At least one inspection

Annually ADAF HoC - ETC

8.4.b. Facilities and services identified for upgrading or replacement

Number of identified facilities & resources upgraded and replaced

90% of identified resources and facilities identified are upgraded or replaced

8.4.c. Feedback on general support services and facilities

Satisfaction rating A satisfaction rating of 4.0 on a 5-point scale




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8.4.1 Ensure that all college facilities are assessed regularly for adequacy and appropriateness.

Prepare a Learning Resource Management Action Plan.

8.4.2 Upgrade or replace resources and facilities as required. Coordinate with the Educational Technology Centre (ETC) on facilities/resources

that require upgrade/replacement.

8.4.3 Monitor the utilization of the general support services. Inform staff and students on the available general support services using all

communication media. Evaluate the utilization of the general support services.

Prepared by: English Language Center Council Date: 5

th September 2014

Reviewed by: QA Head Date:

Approved by: Dr. Azzah Ahmed Said Al-Maskari College Dean Date:11

th of September

Ibra College of Technology - ict.edu.om · 1.6.2 Ensure that Quality Assurance Manual (QAM) and...

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