Ibm xDx omnichannel commerce experience

© 2009 IBM Corporation

IBM Exceptional Digital Experience “Enabling Omni channel Shopping Experience ”

Joseph George, ICS, IBM Singapore


Agenda

IBM xDx

Omni Channel?

Why it is important

Commerce Options Available

Portal Platform and Tools for OC

WEF – Multi Channel Feature Pack


WEF – Walk thro 2

IBM xDx – “the old, the new and the now”

Ajax Partial Refresh User Preference


“Any” Challenge

IBM xDx – Business Impact


Business Impact of the “Any” Challenge


How do I... Reach as many customers on the device of their choice with rich engaging experiences Control cost of development while still utilizing as many channels as possible Create, Reuse, Manage and Deliver content across a wide variety of access points Minimize Response time to changing markets and customer needs with the right experience for the right user


WCS - Mobile Support



WP – RWD Support



Marrying WCS + WP

IBM xDx – Business Solution

Some of the options REST API : http://pic.dhe.ibm.com/infocenter/wchelp/v7r0m0/index.jsp?topic=%2Fcom.ibm.commerce.starterstores.doc%2Fconcepts%2Fcwvrestapi.htm WS http://pic.dhe.ibm.com/infocenter/wchelp/v7r0m0/index.jsp?topic=%2Fcom.ibm.commerce.starterstores.doc%2Fconcepts%2Fcwvrestapi.htm


Marrying WCS + WP with WEF Blessings


Web Experience Factory - Feature Pack 2 in Q3 2013

Enhanced multi-channel capabilities: – Maximizing coverage and usage across digital technologies Developer productivity tools: – Improving our tooling with new capabilities and enhancements focused on making it easier to develop and maintain solutions

Desktop

Web Experience

Factory Portlet

WebSphere Portal

Mobile Browser Hybrid using

Worklight

(Web + Native)




Multi-channel List & Detail wizard

© 2009 IBM Corporation 12

IBM Exceptional Digital Experience

“Enabling Omni channel Shopping Experience ”

Marriage of WCS + WP Blessed by WEF


More Info


Article : Exceptional Digital Shopping Experience (xDSx) - Enabling Omni-Channel shopping Experience with WebSphere Commerce and WebSphere Portal http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Exceptional_Digital_Shopping_Experience_lprxDSerpr_-_Enabling_Omni-Channel_shopping_Experience_with_WebSphere_Commerce_and_WebSphere_Portal

Caveats when working with the WebSphere Commerce REST API Review the available REST services to ensure the functionality you are implementing is available. For example, promotion codes are not supported by default when using REST services in the CartHandler pre-checkout and checkout flows. REST services are primarily designed to work with the Madisons starter store. REST services are not supported in starter stores that support the B2B direct business model, for example the Elite starter store. REST API handlers rely on WebSphere Commerce search to function correctly. For example, the ProductViewHandler and CategoryViewHandler use search-based catalog navigation. You must enable WebSphere Commerce search, or customize REST services to suit your business requirements when

working with these handlers.

http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Exceptional_Digital_Shopping_Experience_lprxDSerpr_-_Enabling_Omni-Channel_shopping_Experience_with_WebSphere_Commerce_and_WebSphere_Portal








Ibm xDx omnichannel commerce experience

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