IBM Tririga nástroj pre Real estate portfóliomanažment · IBM Tririga nástrojpre Real estate...
Transcript of IBM Tririga nástroj pre Real estate portfóliomanažment · IBM Tririga nástrojpre Real estate...
IBM Tririga nástroj pre Real estate portfólio manažmentDruhá strana mince facility managementu
Juraj Polák, Cloud & Smarter Infrastructure leader
Agenda
• eFocus 2013 – lesson learned
• Why to care about FM and who should care?
• Tririga – what is it? (not easy to say)
• IBM – partner in FM – Gartner position and proposal to help you
• Customer case
10.04.2014 FM Camp 2014 - IBM Tririga nástroj pre Real Estate portfólio manažment 2
eFocus 2013 – lesson learned
• Facility manager – no access to C level
• Focus on Facility maintenance
• Budget forecasting
• FM providers – preferred if have some SW support
• IBM Maximo key offering
10.04.2014FM Camp 2014 - IBM Tririga nástroj pre Real Estate
portfólio manažment3
•Thanks for last year rating at feedback form
FM Strategies to reduce operating cost
• Actions – what to do to become a leader?
• Integrate FM with other systems
• Leverage energy management solution
• Standardize processes to measure FM performance
FM Benchmark
Why to care about FM and who should care?
2025By 2025, buildings
worldwide will become
the top energy consumers.
1Buildings are the number 1
contributor to global CO2
emissions.
2Real estate is the second largest
expense on the income
statement for most companies.
In most organizations the real
estate portfolio is on the balance
sheet as the third most valuable or
expensive single asset.
•3
42 percentWorldwide, buildings
consume 42% of all
electricity – up to 50% of
which is wasted.
30 percentFacilities investments and
operating costs can be more
than 30% of corporate annual
spending.
3
Tririga – what is it?
10.04.2014 FM Camp 2014 - IBM Tririga nástroj pre Real Estate portfólio manažment 6
RE Portfolio
Management
Understand real estate
requirements due to
expansion or M&A
Activities
Visibility to lease/rental
transactions events can
allow opportunities to
secure below market rates
or vacate under-
performing locations
Incorporate demographics
into real estate location
decisions
Capital Projects
Ability to identify priorities
for funding
Understand project risks and
financial benefits of
potential investments for
better decision making
View performance metrics
Understand payback periods
and annual savings
Improve project delivery by
accelerating schedules
Accurate costing information
by connecting to RSMeans
Space Management
Understand and Improve
facility utilization by
geography, location, and
organization
Implement a mobility
strategy
Track locks and keys
Implement streamlined
move, add, change
processes
Capture paper CAD based
documentation in an
electronic repository for
better access
Reduce response times to repair requests
Reduce inspection violations
Minimize lost productivity resulting from facility downtime
Improve funding visibility for better funding decisions
Maximize maintenance staff utilization
Contain maintenance costs
Increase the frequency of deficiency reporting
Uncover viable environmental projects
Provide data to assist in project prioritization -concrete analysis of financial and environmental benefits
Focus on long-term planning analytics to identify trends and enable comparisons over time
Track financial and environmental progress of the projects against defined targets.
Energy &
Environmental
Sustainability
Operations
IWMS Areas
Key Value Propositions
TRIRIGA improves performance in three key areas
Improves Real Estate
Operations
Increases Return on
Facility Assets
Reduces Energy Use
and Carbon Emissions
• Pre-built business applications
• Automated workflow processes
• Critical action alerts
• Pre-built performance metrics
• Embedded industry benchmarks
• Multi-dimensional analysis
• Award winning energy and
environmental software
• Energy, Water!!!, Waste and Carbon
tracking
• Environmental investment analysis
TRIRIGA’s solutions deliver proven value•OPERATIONS•REAL ESTATE •PROJECTS •FACILITIES
• Improve RE transaction
cycle time
• Eliminate penalties
& overpayments
• Reduce vacancy rates
• Improve project cycle time
• Eliminate budget over-runs
• Remove resource bottlenecks
• Improve space
management
• Reduce churn rate
• Increase occupancy rates
• Improve response time
• Reduce facility
down-time
• Improve facility condition
index•Operational
•Performance
•(BC Hydro)
•Financial Performance
(GE)
• Increase return on assets
• Reduce real estate
expense
• Increase revenue
• Reduce project costs
• Accelerate store delivery
• Eliminate costly change
orders
• Reduce occupancy costs
• Increase utilization rate
• Reduce move costs
• Reduce cost of operations
• Reduce service costs
• Reduce maintenance costs
•Environmental
•Performance (Nokia)
• Select sustainable sites
• Eliminate inefficient high
cost buildings
• Achieve LEED-NC
• Implement sustainable
building design and
construction
• Achieve LEED-NC
• Reduce vacant space
• Increase space utilization
• Achieve LEED-EB
• Achieve LEED-CI
• Reduce energy costs of
facility operations
• Reduce emissions of
facility operations
• Implement Commissioning
• Achieve LEED-EB; LEED-CI
• Achieve Energy Star Rating
TRIRIGA Workplace Solution – One Technology Platform, One Common User Experience
• Pre-built Metrics
• Crystal Reports
• Time-trends
• CAD Reports
• My Reports
• Enterprise-class Database
• Document Repository
• Web-based Configuration
• Upgrade Management
• TRIRIGA Business Connect
• TRIRIGA Off-line
• TRIRIGA Data Connect
• ESRI GIS Server
• AutoCAD
• MicroStation
• Real Estate
• Projects
• Facility
• Operations
•Sustainability
•Performance Management and Reporting
•Role/Process-based Navigation
•Single Technology Platform
•Award-winning Applications
• Simple-to-Use Interface
• Adapts to User Needs
• Reminders
• Quick Links
• My Bookmarks
•Interoperability
•TRIRIGA Real Estate
•Portfolio Planning
•Site Selection
•Transaction Management
•Lease Administration
•Lease Accounting
•AR Tenant Tracking
•Payment Processing
•Client Requests
•TRIRIGA Projects
•Program Management
•Fund Management
•Scope Management
•Cost Management
•Schedule Management
•Resource Management
•Quality Management
•Vendor Engagement
•Procurement
•TRIRIGA Facilities
•Space Management
•Space Chargeback
•Space Requests
•Strategic Planning
•Move Management
•Reservation Management
•Personnel Provisioning
•CAD Management
•Contact Center
•Service Management
•Warranty Management
•Preventive Maintenance
•Facility Assessment
•Security/Key Mgmt
•Inventory Management
•Capital Planning
•Resource Planning
•CO2 Emission Tracking
•Utility Tracking
•Waste Disposal
•Water Consumption
•Green Opportunities Tracking
•LEED/BREEAM Certification
•Energy Star Integration
•TRIRIGA Environmental•TRIRIGA Operations
TRIRIGA Workplace Enterprise-Class Applications
•TRIRIGA Core
•Components
•Geographies
•Locations
•Organizations
•Vendors
•People
•Specifications
•Assets
•Contracts
•Customer Self Service
•News
•Graphics
•Document Management
•Reporting
•WPM Metrics
•GIS Mapping
•GANTT Schedules
•Receiving
•Invoicing
•Requests
•Tasks
Why to care about FM and who should care?
2025By 2025, buildings
worldwide will become
the top energy consumers.
1Buildings are the number 1
contributor to global CO2
emissions.
2Real estate is the second largest
expense on the income
statement for most companies.
In most organizations the real
estate portfolio is on the balance
sheet as the third most valuable or
expensive single asset.
•3
42 percentWorldwide, buildings
consume 42% of all
electricity – up to 50% of
which is wasted.
30 percentFacilities investments and
operating costs can be more
than 30% of corporate annual
spending.
3
IBM TRIRIGA is named in Leaders quadrant for IWMS
I Gartner, “Magic Quadrant for Integrated Workplace Management Systems” by Rob Schafer, June, 2013
This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from IBM.
The Magic Quadrant is copyrighted 2013 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace,
as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant
to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Key Findings:
Ranked highest in “Completeness of Vision”
IBM TRIRIGA delivers a robust suite of IWMS applications
“Customer feedback indicates that IBM has brought rigor and a more structured approach to IBM TRIRIGA’s upgrades and enhancements.”
IBM TRIRIGA is a leader in the “Leaders” quadrant of the Gartner IWMS Magic Quadrant
“IBM’s global financial and human capital resources are
among IBM TRIRIGA’s core long-term strengths.” – Gartner, Integrated Workplace Management Systems, 2013
IBM TRIRIGA
TRIRIGA leads commercial market and public
Partial TRIRIGA customer listPartial TRIRIGA customer list
Large Commercial - 6 of the Fortune 10
Mid-sized Commercial – All Major Industries
Public Sector –7 of the 15 Federal ExecutiveBranches
Customer Case Study – Operational Performance
• One of the largest electric utilities in Canada, BC Hydro generates hydroelectric
power and distributes that power to 4.2 million customers in British Columbia.
• Owns over 4,000 properties and 122,000 agreements
• Owns and manages 18,200 kilometers of transmission lines, 56,000 kilometers
of distribution lines
• Phase 1- Market planning, deal management,
portfolio management and project management
• Phase 2- Lease and transaction management,
facilities management
• Implementing single solution to support multi-brands; allow
information segmentation by and across brands
• Integration into Oracle financial system
Key Results :
• Properties located in a single repository provides comprehensive, reliable data
• “One Hydro" View of Properties and Assets
• Standardized processes across province
• Reduced project cycle time and service delivery costs
• Completes over 1,100 property contracts per year and 1,700
moves per year
• Use 11 different systems to manage their portfolio results in
inaccurate and inaccessible information
• Delayed reporting of acquisitions and disposals and time
consuming to generate rents or validate rent charges
• Difficult to manage projects
Business Challenges Implementation
Customer Case Study – Financial Performance
• General Electric’s 15+ businesses require one of the largest real estate
portfolios in the world
• Global portfolio of 385 million square feet in 13,000+ sites across 102 countries
• Manage 8,500+ leases and 1,300+ owned facilities
• Ad hoc and non-standardized processes – want to consolidate
and standardize real estate operations
• Missed real estate opportunities due to decentralized RE
operations
• Inaccurate or missing data due to 15 different data sources
• Phase 1 – Transaction management
• Phase 2 – Portfolio planning, lease administration, financial
modeling, advanced decision support
• Phase 3 – Operations and maintenance, facility management
• Phase 4 – Asset Management, Service Management (via
requests and call center), Preventive Maintenance, Move and
Space Management, CAD Integration
Key Results :
• Reported $198M in savings over first two years through portfolio right-sizing
• Reduced transaction cycle times from request to final approval
• Reduced risk by consolidating into a single, global process for executing transactions
• Reported $1 Billion in Cost Savings to date
Business Challenges Implementation
Customer Case Study – Environmental Performance
• Nokia is a global telecommunications and wireless services organization with 2006 revenues
of over €41 billion euros, operating profit of €5.5 billion euros, an employee base of 68,000
employees, and operations in 130 countries worldwide.
• Nokia’s extensive real estate portfolio consists of 480 buildings comprised of
over 22 million square feet of office, R&D, production and warehouse space.
• Average occupancy costs of $104 per square foot
• 50% annual churn rate that resulted in over 28,000
moves per year
• Over 65 disparate, decentralized systems located in five
different regions used to manage real estate lifecycle
• No consistency in operating processes, standards or
performance metrics
Business Challenges Implementation
• Phase 1 – 6 months: interfaces, data migration, portfolio and
lease management
• Phase 2 – 8 months: transaction management,
project management, document management
• Phase 3 – 9 months: space management, operations and
maintenance, self service
• Environmental Sustainability
• Reduced electricity energy consumption by 7% in 2006
• Reduced real estate portfolio by 3 million square feet
• Reduced annual occupancy costs by €500 million euros
• Reduced global workplace organization staff from 480 to 127 employees
Key Results :
TRIRIGA leads public sector
Partial TRIRIGA customer list
Hig
her
Educati
on
Sta
teLocal
Govern
ment
Partial TRIRIGA customer list
TRIRIGA leads commercial market