IBM Tivoli Composite Application Manager for Applications

Tivoli® Composite Application Manager for Applications

Offering Guide

Version 6.2.2

SC23-9754-03

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NoteBefore using this information and the product it supports, read the information in Appendix B, “Notices,” on page 21.

This edition applies to version 6, release 2, modification 2 of IBM Tivoli Composite Application Manager forApplications (product number 5724-V09) and to all subsequent releases and modifications until otherwise indicatedin new editions.

© Copyright International Business Machines Corporation 2008, 2009.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

Contents

Figures . . . . . . . . . . . . . . . v

Tables . . . . . . . . . . . . . . . vii

Chapter 1. Introduction . . . . . . . . 1Contents of the offering. . . . . . . . . . . 1Sources of information . . . . . . . . . . . 3

Information center for this offering . . . . . . 3IBM Software Support overview . . . . . . . 3

Architecture . . . . . . . . . . . . . . 4

Chapter 2. Planning your installation . . 7Which component products to install . . . . . . 7

Interim fixes and patches . . . . . . . . . 9Restrictions on use of the component products . . 9

Where to install the component products . . . . 10Installation limitations . . . . . . . . . . 10

Different types of agent installation . . . . . 10Hardware and software requirements. . . . . . 12Sizing the installation . . . . . . . . . . . 13Order of installation or upgrade . . . . . . . 13

Chapter 3. Installing and configuringyour monitoring agents . . . . . . . 15

Chapter 4. Integration amongmonitoring agents . . . . . . . . . . 17

Appendix A. Support information . . . 19

Appendix B. Notices . . . . . . . . . 21Trademarks . . . . . . . . . . . . . . 22

© Copyright IBM Corp. 2008, 2009 iii

iv IBM Tivoli Composite Application Manager for Applications: Offering Guide

Figures

1. Architecture of the monitoring environment . . . . . . . . . . . . . . . . . . . . . . . 52. Integrating Tivoli event management and business service management into the environment . . . . . . 63. Typical agent installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104. VMware VI agent installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

© Copyright IBM Corp. 2008, 2009 v

vi IBM Tivoli Composite Application Manager for Applications: Offering Guide

Tables

1. Agents that are included with IBM Tivoli Monitoring . . . . . . . . . . . . . . . . . . . . 72. Determining the additional component products to install . . . . . . . . . . . . . . . . . . 83. Agents that you are not entitled to use . . . . . . . . . . . . . . . . . . . . . . . . 104. Where to find hardware and software requirements for the component products . . . . . . . . . . 125. Location of agent installation and configuration information in the product information center . . . . . 156. Workspace linking that is available from WebSphere MQ Monitoring agent workspaces . . . . . . . . 177. Workspace linking that is available from WebSphere Message Broker Monitoring agent workspaces . . . . 17

© Copyright IBM Corp. 2008, 2009 vii

viii IBM Tivoli Composite Application Manager for Applications: Offering Guide

Chapter 1. Introduction

The IBM® Tivoli® Composite Application Manager for Applications offeringincludes multiple component products. This document provides an overview of thecomponent products and the installation process to help you determine whichproducts you need to download, install, and configure.

This offering is compatible with IBM Tivoli Monitoring Version 6.2.1. Theminimum required level is V6.2 Fix Pack 1. See Table 2 on page 8 for the version ofIBM Tivoli Monitoring that is required for the individual agent components.

If you download the component products from Passport Advantage®, follow theinstructions in the download document at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/DownloadDocument_itcamforapplications622.htm.

Contents of the offeringThis offering simplifies the IBM Tivoli Composite Application Manager portfolioand creates a single product to solve your application management needs. Ratherthan having to determine your exact needs before purchasing, you can buy a singlelicense that allows you to use any three (3 Pack) or all (Full Pack) applicationmanagement technologies (agents) in this offering.

Before you install any of the agents in this offering, you must install IBM TivoliMonitoring Version 6.2.1 (the minimum required level is V6.2 Fix Pack 1), which isthe prerequisite software.

The offering contains the following components:

IBM Tivoli Composite Application Manager for Web Resources Version 6.2 FixPack 4 Ensures the availability and performance of critical business applications

and services by comprehensively monitoring the health and performanceof the underlying J2EE application server and Web server resources. TivoliComposite Application Manager for Web Resources proactively alertsadministrators of health and performance problems, provides real-timemetrics for problem diagnosis, and collects historical metrics for reportingand capacity trending.

IBM Tivoli Monitoring Version 6.2.1Monitors and manages system and network applications on a variety ofoperating systems, tracks the availability and performance of yourenterprise system, and provides reports to track trends and troubleshootproblems. Tivoli Monitoring also provides the following components thatconsolidate, distribute, store, and display data for the monitoring agentsand that are shared by all component products in this offering:v Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv Tivoli Enterprise Monitoring Serverv Tivoli Data Warehouse

IBM Tivoli Monitoring for Applications Version 6.2: SAP AgentMonitors the SAP environment. The SAP agent offers a central point of

© Copyright IBM Corp. 2008, 2009 1

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management for gathering the information that you need to detectproblems early and to take steps to prevent them from recurring. It enableseffective systems management across SAP releases, applications, andcomponents and the underlying databases, operating systems, and externalinterfaces. You can easily collect and analyze critical information about theSAP enterprise.

IBM Tivoli Monitoring for Applications Version 6.1: Siebel AgentMonitors the availability, health, and performance of the following keySiebel eBusiness resources: application server, gateway name server,components, tasks, file systems, and Siebel logs.

IBM Tivoli Composite Application Manager Agent for PeopleSoft EnterpriseApplication Domain V6.2.1

Replaces IBM Tivoli Composite Application Manager for ApplicationsAgent for PeopleSoft Enterprise Application Domain V6.2. Monitors theavailability, health, and performance of the following PeopleSoft Enterpriseresources: PeopleSoft Application Domain, client connections, Tuxedo,Domain-wide view of Process Schedulers, and Application Domain andTuxedo logs.

IBM Tivoli Composite Application Manager Agent for PeopleSoft EnterpriseProcess Scheduler V6.2.1

Replaces IBM Tivoli Composite Application Manager for ApplicationsAgent for PeopleSoft Enterprise Process Scheduler V6.2. Monitors theavailability, health, and performance of the following PeopleSoft Enterpriseresources: Process (Batch) Scheduler, Tuxedo, individual Batch Processstatus, and Process Scheduler and Tuxedo Logs.

IBM Tivoli Monitoring for Databases Version 6.2Provides intelligent monitoring and management of database servers,including DB2®, Microsoft® SQL Server, and Sybase Server. Views showkey metrics that are unique to each application, including buffer hits,connections used, thread activity, deadlocks, and contention.

IBM Tivoli Composite Application Manager Agent for Oracle Database Version6.2.1 Replaces IBM Tivoli Monitoring for Databases Version 6.2: Oracle Agent.

Provides intelligent monitoring and management of Oracle databaseservers. Views show key metrics that are unique to each application,including buffer hits, connections used, thread activity, deadlocks, andcontention.

IBM Tivoli Monitoring for Messaging and Collaboration Version 6.1: MicrosoftExchange Server Agent

Provides secure monitoring and management of Microsoft Exchange Serverservers, helping to optimize the performance of the respective applications.The provided functionality leverages best-practice models that focus onserver availability, database management, mail routing, replication, serverprocesses, and server health.

IBM Tivoli Composite Application Manager Agent for Lotus® Domino® Version6.2.1 Replaces IBM Tivoli Monitoring for Messaging and Collaboration Version

6.1: Lotus Domino Agent. Provides secure monitoring and management ofLotus Domino servers, helping to optimize the performance the LotusDomino application. The provided functionality leverages best-practicemodels that focus on server availability, database management, mailrouting, replication, server processes, and server health. The Lotus Dominoagent includes IntelliWatch® for monitoring Lotus Domino servers.

2 IBM Tivoli Composite Application Manager for Applications: Offering Guide

IBM Tivoli Monitoring for Virtual Servers Version 6.1.2Centrally monitors server virtualization, consolidation, resourceperformance, and availability at the enterprise level. Tivoli Monitoring forVirtual Servers provides an automated solution based on best practices formonitoring Citrix Access Suite and VMware ESX.

IBM Tivoli OMEGAMON® XE for Messaging Version 7.0Provides comprehensive, proactive monitoring and managementcapabilities for IBM WebSphere® MQ and IBM WebSphere Message Broker.Tivoli OMEGAMON XE for Messaging helps monitor the status of keycomponents such as queues, queue managers, channels, and messageflows; helps identify problems in real time; and helps deliver quickproblem resolution through local correlation, root cause analysis, andcorrective actions. Fix Pack 1 is provided in this offering.

Sources of informationThis publication provides basic information in summary form.

Information center for this offeringFor detailed information about the component products, including installationinstructions, see the product-specific information in the IBM Tivoli CompositeApplication Manager for Applications Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm.

IBM Software Support overviewCustomers who are entitled to IBM Software Support should use the IBM SoftwareSupport Handbook to address all questions related to IBM Software Support.

In general, customers in the United States can open a Service Request or a ProblemManagement Record (PMR) electronically using IBM online Service Request Toolsor by calling 1-800-IBM-SERV for voice support. Customers outside the UnitedStates can also use IBM online Service Request Tools or can call the IBM number intheir country for voice support. The IBM Software Support Handbook containscontact information, phone numbers, information about IBM online ServiceRequest Tools, and other IBM Software Support information.

When submitting PMRs for IBM Tivoli Composite Application Manager forApplications Version 6.2 (5724-V09), use component ID (compid) 5724V0900. Thecompid can be different if you know the problem area or failing component.

Review the IBM product support pages to find solutions to known problems. Thismethod is a quick way to get answers to your questions.

Before you contact IBM Software Support, be sure to review the followinginformation:v Review documentation, especially the IBM Tivoli Monitoring: Problem

Determination Guide in the IBM Tivoli Composite Application Manager forApplications Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm.

v Search the online support pages, especially the Tivoli Monitoring Version 6Support page at http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliMonitoringV6.html.

Chapter 1. Introduction 3

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http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html





http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliMonitoringV6.html

http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliMonitoringV6.html

v Review the MustGather documents for different components to determine whatto gather, especially the IBM Tivoli Monitoring Version 6 MustGather documentfor all Tivoli Monitoring Version 6 components at http://www.ibm.com/support/docview.wss?rs=2366&uid=swg21266383.

v See Appendix A, “Support information,” on page 19.

ArchitectureIBM Tivoli Composite Application Manager for Applications helps you manageserver and middleware components (including operating systems, applicationservers, database servers, messaging servers, messaging and collaboration servers,Web servers, and J2EE servers), even in virtualized environments.

Figure 1 on page 5 illustrates the architecture of the monitoring environment afterthe following monitoring components are installed:v Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv The hub Tivoli Enterprise Monitoring Serverv The remote Tivoli Enterprise Monitoring Serversv Tivoli Data Warehousev The following monitoring agents:

– Application agents– Database agents– J2EE agents– Messaging agents: WebSphere MQ and WebSphere Message Broker– Messaging and collaboration agents– Operating system agents– Virtual server agents– Web server agents


http://www.ibm.com/support/docview.wss?rs=2366&uid=swg21266383

http://www.ibm.com/support/docview.wss?rs=2366&uid=swg21266383

Tivoli EnterprisePortal Server

Tivoli DataWarehouse

Tivoli EnterprisePortal

desktop client

Tivoli EnterprisePortal

browser client

Monitoringagents

Monitoringagents

Hub Tivoli EnterpriseMonitoring Server

RemoteTivoli Enterprise

Monitoring Server


Monitoring Server

DB2,MSSQL,

orOracle

DB2or

MSSQL

Figure 1. Architecture of the monitoring environment

Chapter 1. Introduction 5

Figure 2 illustrates the optional integration of the Tivoli event management andbusiness service management products into the monitoring environment. InFigure 2, the box labeled “Tivoli Monitoring Infrastructure” represents everythingin Figure 1 on page 5 except for the monitoring agents. If you are using the IBMTivoli Enterprise Console® or IBM Tivoli Netcool®/OMNIbus™ products, inaddition to IBM Tivoli Monitoring, to manage events in your enterprise, you canintegrate and manage events from a single console. The event synchronizationcomponent sends updates to situation events that are forwarded to a TivoliEnterprise Console event server or a Netcool/OMNIbus Objectserver back to themonitoring server.

For information about how to design your network firewall in relation to your IBMTivoli Monitoring environment, see Appendix C, “Firewalls,” of the IBM TivoliMonitoring: Installation and Setup Guide in the IBM Tivoli Composite ApplicationManager for Applications Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm.

Tivoli BusinessService Manager

TivoliEnterprise Console

TivoliNetcool/OMNIbus

Monitoring agents

Tivoli Event Integrationevent synchronization

J2EE agentsMessaging agents Application agentsDatabase agents Web serveragents

Operating systemagents

Tivoli Monitoringinfrastructure

Virtual serveragents

Virtual serveragents

Messaging andcollaboration agents

Figure 2. Integrating Tivoli event management and business service management into the environment




Chapter 2. Planning your installation

Before you install the component products, read the following sections to plan theinstallation.

Which component products to installTable 2 on page 8 lists which component products you should install based on thesoftware that you want to monitor. For more specific information about thesoftware that the included agents can monitor, see the agent-specific Prerequisitesinformation in the IBM Tivoli Composite Application Manager for ApplicationsInformation Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm, according to Table 5 on page 15.

Before you install any of the agents listed in Table 2 on page 8, you must installIBM Tivoli Monitoring Version 6.2.1 (the minimum required level is V6.2 Fix Pack1.), which is the prerequisite software. IBM Tivoli Monitoring includes not only thefollowing components that are shared by all component products in this offeringbut also the agents that are listed in Table 1:v Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv Tivoli Enterprise Monitoring Serverv Tivoli Data Warehouse

Table 1. Agents that are included with IBM Tivoli Monitoring

Agents included with Tivoli Monitoring Monitored resources

Operating system agents, including AIX® forSystem p® agents, and agentless OS monitors:

v The agents that monitor Power virtualizedenvironments, such as the HardwareManagement Console (HMC), the CentralElectronic Complex (CEC), the Virtual I/OServer (VIOS), and AIX Premium, are includedwith the base IBM Tivoli Monitoring V6.2 andlater product.

v The following agentless OS monitors areincluded with the base IBM Tivoli MonitoringV6.2.1 product:

– Agentless Monitoring for AIX

– Agentless Monitoring for HP-UX

– Agentless Monitoring for Linux®

– Agentless Monitoring for Solaris

– Agentless Monitoring for Windows®

Operating systems, including:

v AIX

v HP-UX

v i5/OS®

v Linux

v Sun Solaris

v Windows

IBM Tivoli Universal Agent

IBM Tivoli Monitoring Agent Builder

Custom software




Table 2. Determining the additional component products to install

Install this product:Which includes theseagents:

To monitor theseresources:

IBM Tivoli Monitoringversion

IBM Tivoli CompositeApplication Manager forWeb Resources Version 6.2Fix Pack 4

This product includes bothdata collectors andmonitoring agents. The datacollector gathers theinformation from theapplication server, and themonitoring agent filters thatinformation and displays itin the Tivoli EnterprisePortal. If you want toconsolidate the informationfrom data collectors into oneview, you can installmultiple data collectors andconfigure them all to sendinformation to onemonitoring agent.

v J2EE agent

v Web servers agent

v WebSphere agent

v J2EE servers

v Web servers

v IBM WebSpheresoftware

V6.2 Fix Pack 1

IBM Tivoli Monitoring forApplications Version 6.2:SAP Agent

v SAP agent v SAP V6.2 Fix Pack 1

IBM Tivoli Monitoring forApplications Version 6.1:Siebel Agent

Install only the Siebel agent,not the SAP agent. If youneed the SAP agent, installIBM Tivoli Monitoring forApplications Version 6.2:SAP Agent.

v Siebel agent v Siebel V6.2 Fix Pack 1

IBM Tivoli Monitoring forDatabases Version 6.2

Install only the followingagents, not the Oracle agent:DB2, Microsoft SQL Server,Sybase Server. If you needthe Oracle agent, install IBMTivoli CompositeApplication Manager Agentfor Oracle Database Version6.2.1.

v DB2 agent

v Microsoft SQL Serveragent

v Sybase Server agent

v IBM DB2

v Microsoft SQL Server

v Sybase Server

V6.2 Fix Pack 1

IBM Tivoli CompositeApplication Manager Agentfor Oracle Database Version6.2.1

v Oracle Database agent v Oracle Database V6.2.1


Table 2. Determining the additional component products to install (continued)

Install this product:Which includes theseagents:

To monitor theseresources:

IBM Tivoli Monitoringversion

IBM Tivoli Monitoring forMessaging andCollaboration Version 6.1

Install only the MicrosoftExchange Server agent, notthe Lotus Domino agent. Ifyou need the Lotus Dominoagent, install IBM TivoliComposite ApplicationManager Agent for LotusDomino Version 6.2.1.

v Microsoft Exchange Serveragent

v Microsoft ExchangeServer

V6.2 Fix Pack 1

IBM Tivoli CompositeApplication Manager Agentfor Lotus Domino Version6.2.1

v Lotus Domino agent andIntelliWatch

v IBM Lotus Domino V6.2.1

IBM Tivoli Monitoring forVirtual Servers Version 6.1.2

v Citrix agent

v VMware VI agent

v Citrix Access Suite

v VMware ESX

V6.2 Fix Pack 1

IBM Tivoli OMEGAMONXE for Messaging Version7.0

v WebSphere MessageBroker Monitoring agent

v WebSphere MQMonitoring agent

v WebSphere MQConfiguration agent

v IBM WebSphereMessage Broker

v IBM WebSphere MQ

V6.2 Fix Pack 1

IBM Tivoli CompositeApplication Manager Agentfor PeopleSoft EnterpriseApplication Domain V6.2.1

IBM Tivoli CompositeApplication Manager Agentfor PeopleSoft EnterpriseProcess Scheduler V6.2.1

v PeopleSoft EnterpriseApplication Domain agent

v PeopleSoftEnterpriseProcessScheduler agent

v PeopleSoft Enterprise

– PeopleSoftApplication Domain

– Process Scheduler

– Tuxedo

V6.2.1

Interim fixes and patchesIf you are using the following component products, review the information aboutthe associated interim fixes or patches.

Tivoli Composite Application Manager for Web ResourcesVersion 6.2 Fix Pack 4Fix Pack 4 for the J2EE and WebSphere versions of the product is available for youto install. For details, see http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliCompositeApplicationManagerforWebResources.html.

Restrictions on use of the component productsYou are not entitled to use the monitoring agents that are listed in Table 3 on page10.

Chapter 2. Planning your installation 9

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Table 3. Agents that you are not entitled to use

Product Monitoring agent

IBM Tivoli Composite Application Managerfor Web Resources Version 6.2 Fix Pack 4

Internet Information Services (IIS) agent

IBM Tivoli Monitoring for Virtual ServersVersion 6.1.2

Microsoft Virtual Server agent

Where to install the component productsFor information on where to install the component products, see theproduct-specific installation information in the IBM Tivoli Composite ApplicationManager for Applications Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm.

Installation limitationsIf you have IBM Tivoli Composite Application Manager for WebSphere 6.0 or 6.1installed in your environment, do not install IBM Tivoli Composite ApplicationManager for Web Resources V6.2 Fix Pack 4 on the same computer where TivoliComposite Application Manager for WebSphere 6.0 or 6.1 is installed.

Different types of agent installationFigure 3 illustrates a typical agent installation, where the application agents, forexample, are located on the same computer as the applications that they aremanaging. Some agents support alternate configurations. For the agent that youare installing, see the agent-specific information in the information center,according to Table 5 on page 15.

HubTivoli Enterprise

Monitoring Server


Monitoring Server

Operating System AgentApplication Agents





Monitoring Server

… …

Figure 3. Typical agent installation




Figure 4 illustrates the installation of a VMware VI agent, where the agent is notlocated on the same computer as the system that is managed, but rather, managessystems remotely. The use of the VMware VirtualCenter greatly simplifiesdeployment of the VMware VI agent. A single VMware VI agent can remotelymonitor many VMware ESX servers that are being managed by the VMwareVirtualCenter. Optionally, the VMware VI agent can be configured to monitor oneor more VMware ESX servers remotely.

Hardware and software requirementsTable 4. Where to find hardware and software requirements for the component products

Information Location of information

Platform support for the most recentversion of each Tivoli product

http://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.html

IBM Tivoli Monitoring hardware andsoftware requirements

In the IBM Tivoli Composite Application Managerfor Applications Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm, see the “Hardware and softwarerequirements” section under “Preparing forinstallation” in the IBM Tivoli Monitoring Installationand Setup Guide.

Agent hardware and softwarerequirements

In the IBM Tivoli Composite Application Managerfor Applications Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm, see the agent-specific Prerequisitesinformation.

Operating system agentVMware VI Agent

VMwareVirtualCenter

VMwareESX Server

VMwareESX Server

VMware

ESX Servers

Figure 4. VMware VI agent installation










Sizing the installationThe following resources can help you size the installation:v IBM Tivoli Monitoring Deployment Guide and IBM Tivoli Monitoring Installation and

Setup Guide in the IBM Tivoli Composite Application Manager for ApplicationsInformation Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm

v Tivoli Data Warehouse load projections spreadsheet in the IBM Tivoli OpenProcess Automation Library

Order of installation or upgradeInstall or upgrade the components in the following order:1. Install IBM Tivoli Monitoring Version 6.2.1, according to the information in the

IBM Tivoli Monitoring Installation and Setup Guide in the IBM Tivoli CompositeApplication Manager for Applications Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm. Follow the recommended upgradeorder for server components (such as Tivoli Enterprise Monitoring Server, TivoliEnterprise Portal Server, and Tivoli Data Warehouse).

2. Install the agent application support on the Tivoli Enterprise Monitoring Server,the Tivoli Enterprise Portal Server, and if you are using it, the Tivoli EnterprisePortal desktop client. You can use the IBM Tivoli Monitoring images to installsupport files for the operating system agents. For all other types of agent, usethe agent image to install the support files.

3. Install the IBM Tivoli Monitoring V6.2.1 operating system agent. Because theoperating system agent is used to remotely install, configure, and upgradeother agents on the same server, you must install the operating system agentfirst.

4. Install any other agents that you plan to use.




http://catalog.lotus.com/wps/portal/topal/details?NavCode=1TW10TM1Y



Chapter 3. Installing and configuring your monitoring agents

The IBM Tivoli Composite Application Manager for Applications InformationCenter is at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.2/welcome.htm. Table 5 lists the location of agentinstallation and configuration information in the information center.

After you install the monitoring software, see the agent-specific information onhow to configure your monitoring agents to collect monitoring data.

Table 5. Location of agent installation and configuration information in the product information center

Product Agent Installation information Configuration information

IBM Tivoli CompositeApplication Manager forWeb Resources Version6.2 Fix Pack 4

J2EE agent Tivoli Composite Application Manager for Web Resources: J2EEAgent Installation Guide

Web servers agent Tivoli Composite Application Manager for Web Resources: WebServers Agent Installation Guide

WebSphere agent Tivoli Composite Application Manager for Web Resources:WebSphere Agent Installation Guide

IBM Tivoli Monitoringfor Applications Version6.2: SAP Agent

SAP agent Tivoli Monitoring: Installationand Setup Guide

Tivoli Monitoring for Applications:mySAP Agent User’s Guide

IBM Tivoli Monitoringfor Applications Version6.1: Siebel Agent

Siebel agent Tivoli Monitoring: Installationand Setup Guide

Tivoli Monitoring for Applications:Siebel Agent User’s Guide

IBM Tivoli Monitoringfor Databases Version6.2

DB2 agent Tivoli Monitoring: Installationand Setup Guide

Tivoli Monitoring for Databases:DB2 Agent User’s Guide

Microsoft SQL Serveragent

Tivoli Monitoring: Installationand Setup Guide

Tivoli Monitoring for Databases:Microsoft SQL Server Agent User’sGuide

Sybase Server agent Tivoli Monitoring: Installationand Setup Guide

Tivoli Monitoring for Databases:Sybase Server Agent User’s Guide

IBM Tivoli CompositeApplication ManagerAgent for OracleDatabase Version 6.2.1

Oracle Database agent Tivoli Monitoring: Installationand Setup Guide

Tivoli Composite ApplicationManager Agent for Oracle DatabaseUser’s Guide

IBM Tivoli Monitoringfor Messaging andCollaboration Version6.1

Microsoft ExchangeServer agent


Tivoli Monitoring for Messagingand Collaboration: MicrosoftExchange Server Agent User’sGuide

IBM Tivoli CompositeApplication ManagerAgent for Lotus DominoVersion 6.2.1

Lotus Domino agent andIntelliWatch


v Tivoli Composite ApplicationManager Agent for LotusDomino User’s Guide

v Tivoli IntelliWatch User’s Guide,Version 6.00.27.40

IBM Tivoli Monitoringfor Virtual ServersVersion 6.1.2

Citrix agent Tivoli Monitoring: Installationand Setup Guide

Tivoli Monitoring for VirtualServers: Citrix Agent User’s Guide

VMware VI agent Tivoli Monitoring: Installationand Setup Guide

Tivoli Monitoring for VirtualServers: VMware VI Agent User’sGuide




Table 5. Location of agent installation and configuration information in the product information center (continued)

Product Agent Installation information Configuration information

IBM TivoliOMEGAMON XE forMessaging Version 7.0

WebSphere MessageBroker Monitoring agent

Tivoli OMEGAMON XE forMessaging: Installation Guide

Tivoli OMEGAMON XE forMessaging: WebSphere MessageBroker Monitoring User’s Guide

WebSphere MQMonitoring agent


Tivoli OMEGAMON XE forMessaging: WebSphere MQMonitoring User’s Guide

WebSphere MQConfiguration agent


Tivoli OMEGAMON XE forMessaging: WebSphere MQConfiguration User’s Guide

IBM Tivoli CompositeApplication ManagerAgent for PeopleSoftEnterprise ApplicationDomain V6.2.1

PeopleSoft EnterpriseApplication Domainagent

Tivoli Composite ApplicationManager Agent for PeopleSoftEnterprise ApplicationDomain User’s Guide

Tivoli Composite ApplicationManager Agent for PeopleSoftEnterprise Application DomainUser’s Guide

IBM Tivoli CompositeApplication ManagerAgent for PeopleSoftEnterprise ProcessScheduler V6.2.1

PeopleSoft EnterpriseProcess Scheduler agent

Tivoli Composite ApplicationManager Agent for PeopleSoftEnterprise Process SchedulerUser’s Guide

Tivoli Composite ApplicationManager Agent for PeopleSoftEnterprise Process Scheduler User’sGuide


Chapter 4. Integration among monitoring agents

A workspace is the fundamental user interface of the Tivoli Enterprise Portal.Through workspaces, you track the situations that monitor events in yourenvironment. You watch current conditions in your system in the bar charts, piecharts, and table views of the workspaces. You notice indicators or messages anddrill down in the workspace to specific events that have been triggered bysituations.

Links between workspaces give users a quick way to obtain another level of detailregarding events. For more comprehensive root cause analysis, IBM TivoliOMEGAMON XE for Messaging Version 7.0 adds integration with operatingsystem agents through workspace linking, as indicated in Table 6 and Table 7.

Table 6. Workspace linking that is available from WebSphere MQ Monitoring agentworkspaces

From this workspace: To this workspace:

WebSphere MQ Monitoring Agent QueueManager Status

Tivoli Monitoring OS Agent SystemOverview

WebSphere MQ Monitoring Agent ApplicationConnections

Tivoli Monitoring OS Agent ProcessOverview

WebSphere MQ Monitoring Agent Queue OpenHandle

Tivoli Monitoring OS Agent ProcessOverview

Table 7. Workspace linking that is available from WebSphere Message Broker Monitoringagent workspaces

From this workspace: To this workspace:

WebSphere Message Broker MonitoringAgent Broker Information


WebSphere Message Broker MonitoringAgent Broker Information

Tivoli Monitoring OS Agent System Overview

WebSphere Message Broker MonitoringAgent Components


WebSphere Message Broker MonitoringAgent Components


WebSphere Message Broker MonitoringAgent Message Processing NodeInformation

WebSphere MQ Monitoring Agent QueueStatus

WebSphere Message Broker MonitoringAgent Neighbors


WebSphere Message Broker MonitoringAgent Broker Statistics


WebSphere Message Broker MonitoringAgent Execution Group Statistics



Appendix A. Support information

If you have a problem with your IBM software, you want to resolve it quickly. IBMprovides the following ways for you to obtain the support you need:

OnlineGo to the IBM Software Support site at http://www.ibm.com/software/support/probsub.html and follow the instructions.

IBM Support AssistantThe IBM Support Assistant (ISA) is a free local software serviceabilityworkbench that helps you resolve questions and problems with IBMsoftware products. The ISA provides quick access to support-relatedinformation and serviceability tools for problem determination. To installthe ISA software, go to http://www.ibm.com/software/support/isa.


http://www.ibm.com/software/support/probsub.html

http://www.ibm.com/software/support/probsub.html

http://www.ibm.com/software/support/isa

Appendix B. Notices

This information was developed for products and services offered in the U.S.A.IBM may not offer the products, services, or features discussed in this document inother countries. Consult your local IBM representative for information on theproducts and services currently available in your area. Any reference to an IBMproduct, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product,program, or service that does not infringe any IBM intellectual property right maybe used instead. However, it is the user’s responsibility to evaluate and verify theoperation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not give youany license to these patents. You can send license inquiries, in writing, to:

IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBMIntellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia CorporationLicensing2-31 Roppongi 3-chome, Minato-kuTokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any othercountry where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THISPUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHEREXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE.

Some states do not allow disclaimer of express or implied warranties in certaintransactions, therefore, this statement might not apply to you.

This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes will beincorporated in new editions of the publication. IBM may make improvementsand/or changes in the product(s) and/or the program(s) described in thispublication at any time without notice.

Any references in this information to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of those Websites. The materials at those Web sites are not part of the materials for this IBMproduct and use of those Web sites is at your own risk.


IBM may use or distribute any of the information you supply in any way itbelieves appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purposeof enabling: (i) the exchange of information between independently createdprograms and other programs (including this one) and (ii) the mutual use of theinformation which has been exchanged, should contact:

IBM Corporation2Z4A/10111400 Burnet RoadAustin, TX 78758 U.S.A.

Such information may be available, subject to appropriate terms and conditions,including in some cases payment of a fee.

The licensed program described in this document and all licensed materialavailable for it are provided by IBM under terms of the IBM Customer Agreement,IBM International Program License Agreement or any equivalent agreementbetween us.

TrademarksIBM, the IBM logo, and ibm.com® are trademarks or registered trademarks ofInternational Business Machines Corp., registered in many jurisdictions worldwide.Other product and service names might be trademarks of IBM or other companies.A current list of IBM trademarks is available on the Web at ″Copyright andtrademark information″ at www.ibm.com/legal/copytrade.shtml.

Linux is a trademark of Linus Torvalds in the United States, other countries, orboth.

Microsoft and Windows are trademarks of Microsoft Corporation in the UnitedStates, other countries, or both.

UNIX® is a registered trademark of The Open Group in the United States andother countries.

Other company, product, and service names may be trademarks or service marksof others.


http://www.ibm.com/legal/copytrade.shtml

http://www.ibm.com/legal/copytrade.shtml

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