Ibm sametime 9 for social communications

IBM Sametime 9 for Social Communications

© 2013 IBM Corporation2

Disclaimers

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.


Agenda

● Why IBM Sametime 9?

● Social Communications

● Simple

● Smart

● Social

● Secure


Why IBM Sametime 9?

Simple licensing – per employee user license ● No hidden costs● No server license fees● No external use license fees● No mobile use license fees

Applicable for everyone! Easy, ubiquitous, feature rich● Viral, adoptive growth - Simple, consistent interface from

desktop to web to mobile, to Notes, Outlook, Office, Sharepoint, Connections

● Open, integration for in-context access, interoperate with Cisco, Polycom, ShoreTel, Avaya,

Powerful capabilities● Chat, file share, video, meetings, telephony● Save $$ - reduce 'clutter': replace / reduce use of WebEx,

GTM, Jabber, Skype, JoinMe, etc...


Leading organizations apply Social Networking to specific processes to become more engaging, transparent and nimble


Sametime uniquely unlocks the value of your communication investments...in a Social Business context

IBM Sametime...

1. Provides core communication services

2. Unifies your existing isolated, under-used, complicated tools into a single experience

3. Makes it easy to move from one tool to another based on the task at hand

4. Surfaces the tools where you want them – IBM Connections, Portal, Industry Solutions, business processes or other 3rd party applications

IBM Sametime delivers communications services into the business context better than any other product


The IBM Social Business use cases touch all parts of your organization and social communications is part of each of them

Find Expertise

Recruiting & Onboarding

Knowledge Sharing & Innovation

Mergers & Acquisitions

Safety

Reinventing Client Engagement

How do these social business use cases benefit from

Sametime ?● High Quality Interactions with

Integrated Video● Industry Leading Web Meetings● Being Engaged and Connected,

even when Working Remotely● Highly Effective Mobile Apps● Fast, Instant Communication,

Internally and Externally with Customers and Partners

● Quick Access to Experts and Answers


Reinventing Client Engagement - Customer Service Example

Extend Sametime to your Extranet

Engage with customers instantly, in context

Personable and richer service from chat to screen share to video

Zero download web client


To become a social business, you need the right technology platform to help you rethink how work works

SIMPLECommunicate in one click from email to chat to meetings to video

SMARTEngage the right experts at the right time and identify policy concerns in real-time

SOCIALMeet face-to-face through the Industry’s leading audio and high definition video across all devices

SECUREKeep real-time communications private

10 © 2013 IBM Corporation

New, more effective ways to connect and interact

Unified Communications Social Communications

Who we communicate with

Ask the people you know (on your contact list) if they know someone who can help

Know who can help - across the enterprise - through profiles, microblogs, activities and shared content

How we communicate with each other

Instant message, phone call, video, email

Post to a wall, blog, wiki, forum, microblog, activity, comments, shared files, instant message, phone call, video, online meetings, etc

What we communicate about

Frequent disruptive requests for low value content

Share content to address low value questions, minimizing disruption and leading to higher value interactions


IBM Sametime for Social Business

SIMPLE

SMART

SOCIAL

SECURE

A modern & streamlined user experience

Cutting-edge - High Definition - continuous presence video

Full capabilities on your favorite mobile devices

Deep integration with the industry-leading social software platform


Streamlined Sametime Experience (browser or client)


Streamlined Sametime Experience (browser or client)

Easily change your location and status message.

Always know how others see you.

Access your contacts, meeting rooms, persistent chat rooms, social broadcasting tools with one click on the navigation ribbon.

Access Actions and Preferences through a single menu

Always keep track of who you are chatting with.

Never miss an incoming message even if you're chatting with more than one person at any given time.

Always know who said what and at what time with our new, more expressive chat transcript layout.

Easily switch from one chat session to another.

Streamlined toolbar with most used tools


Streamlined, Simplified Meetings (browser or client)


Streamlined, Simplified Meetings (browser or client)

Switch panels to see the participant list, video feed and meeting room library.

Invite people to your meeting room and add documents to the room library with one click.

Maximize the presentation area by hiding other elements

Always know what's going on. The Meeting Stream will record every single event happening during the meeting for your convenience.

Change your status right from the meeting room.

Access Actions and Preferences quickly without leaving the meeting room.

Record your meeting from your machine or let the meetings server do it for you.


IBM Sametime 9 extensions for Microsoft Office / Outlook

Quick and easy access to Sametime tasks from the Microsoft Office applications

IBM Sametime Group for Microsoft Office ribbon in Outlook



SIMPLE

SMART

SOCIAL

SECURE






Sametime 9 – Now with Continuous Presence Video - Out-of-the-box


Optional Participant list shows video and audio-only participants

Select different video layouts.

Larger, frameless video. Display is optimized based on the number of people participating.

Consistent toolbar for stand-alone calls and meetings.

Active speaker indicator


Intuitive softphone for audio only calls

Speaker status indicator

Go full screen


Mute

Additional video options (Stop, Pause, Hide preview, Undock)

Hangup Select different video layouts.


Undock the video to go full screen on a second display

Dial out to a phone number (3rd party gateway, required), moderator controls, monitor network and video performance, etc


Sametime 9 Video

Built on Industry-leading H.264 Scalable Video Codec Technology

SVC enables the efficient encoding of video

Video image is organized into layers; Which can save bandwidth

New Infrastructure ComponentsVideo Multi-Point Control Unit (VMCU) Software only MCU, scalable audio, video,

backwards compatible and can be geographically distributed

Video Manager (VMGR) Manages VMCUs, balances load,

clusterable, supports failover


Sametime video allows you to quickly and easily extend your organizations video capabilities

● Existing video systems are under used

● Sametime 'unlocks' your existing video resources

● Sametime users can connect with each other or with most existing video assets

● Users can join the video session from their desktop, home office, or on their mobile device

● You choose who gets to use video

● Low cost, easy to use and high quality

● Scalable solution that let's people meet, regardless if traditional video systems exist or are available

Sametime 9 delivers continuous presence high definition video . . . but what does that mean for my business ?



SIMPLE

SMART

SOCIAL

SECURE






Sametime 9 Mobile “Chat” Client

Point-to-point video on tablets Point-to-point audio for phones Soft phone

– Dial-out to PSTN over data network– Ringback to specified number

Push-notification support for Android– Incoming messages pushed from Google

Cloud Messaging while in background Device and OS support updates

– Android and iOS


Audio/video 'Chat' calls on a tablet


Personal and group chat on a tablet


On a phone (Apple iphone or Android)


Mobile Meetings Client


Sametime 9 Mobile Meetings Client

Continuous-Presence video for tablets

Audio-only meetings – Invited vs. Present View– Auto-dial of conference bridges

and passcodes Remote control (device to dekstop) Integration with IBM Connections

– Files and Profiles

Device side annotations Preview mode for shared documents Server side recording Device and OS support updates

– Android 4.x– iOS 7


Scheduled Meetings - automatically pulls meetings from your Calendar

Access your meetings● From the

calendar● ...


Meetings on a tablet – Calendar integration

Access your meetings● From the

calendar● ...


Meetings on a tablet – multi-party continuous video conferencing

Access your meetings● From the calendar● ...

Attend a meeting● View shared

content● Join a video

conference


Meetings on a tablet = the full power of sharing

Access your meetings● From the calendar● ...

Attend a meeting● View shared

content● Join a video

conference Participate

● Take control & share

● Annotate● Slide preview● Remote control

Manage● Record the meeting● Get meeting reports● Set permissions



SIMPLE

SMART

SOCIAL

SECURE





© 2013 IBM Corporation36 36

IBM Sametime 9 – Top Takeaways

1. Sametime is the most open and extensible communications platform in the market

2. High quality audio & video conferencing

3. New mobile “smarter” meetings client

4. Social communications are now even more social

5. Sametime delivers communications services into the business context better than any other product

6. Simple, streamlined licensing with no hidden costs – full functions across multiple platforms

Ibm sametime 9 for social communications

Technology

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