IBM NM1997 Symposium...

Tivoli

Tivoli Software - Simpler, Faster, Better!

I am delighted to welcome Tivoli

Software customers, and each

and every delegate, to the first IBM

Software Symposium.

Since Planet Tivoli 2001, the Tivoli

team has spent significant time with

customers, business partners and

market watchers in the Americas,

Europe, the Middle East, Africa, and

Asia Pacific. Through these

meetings we have gained valuable

insights, resulting in the following

strategic initiatives in response to

these discussions:

• We have renewed our focus on

our core business (performance

and availability, configuration

and operations) with additional

emphasis on security and storage

solutions to meet your specific

requirements today...and tomorrow

• We have integrated the best

practices of IBM into our

development processes to improve

product quality, serviceability and

rapid time to value

• We are committed to a new level

of open communications and will

continue an open dialogue through

a variety of forms of customer and

user group discussions.

But, this is only the beginning. IBM

has taken systems management to

the next level with Tivoli Software.

We can deliver even more business

value to your organisation – starting

yet another new era, and extending

systems management to Business

Impact Management. With Tivoli

Software, IBM is delivering on

customer needs today; with

predictive best practices and cures,

critical management data analysis,

the ability to secure and configure

by identity, and new self-managing

features.

IBM is changing the game by:

• Delivering on customer needs,

making solutions easier to

understand and deploy

• Executing on the vision of Business

Impact Management by providing

what you need to align IT to your

business processes

• Building significant momentum

in our four key disciplines of

Performance and Availability,

Configuration and Operations,

Storage and Security by growing

market share and winning

numerous awards.

During these five days in Vienna,

you will have the opportunity to

explore each of these commitments

in detail, discover the breadth

and depth of technology which

underpins the promise of Business

Impact Management, and meet with

executives and technical experts

who will shape the future of Tivoli

Software.

And more than that, you will be

able to explore Tivoli Software in the

broader context of the IBM Software

portfolio, a business oriented

solutions portfolio, which is unrivalled

in the industry.

And after you return to your

businesses, we will continue to focus

more on open communications,

and sharing of information with our

customers. I am pleased to invite

you to register for the Tivoli Customer

Portal, which was unveiled in April.

This portal was developed with

customer input and is designed

to be your gateway to the latest

product information and value-

added support at: www.tivoli.com/

customer-portal. Your continued

support and insight are critical to

our plans to provide even more new

solutions in the months to come, and

we hope that this portal will prove

to be a valuable communications

mechanism.

I hope you will find your IBM

Software Symposium experience

both informative and stimulating.

I look forward to meeting many of

you here in Vienna, but if we do

not get the chance to meet during

the Symposium, please feel free

to contact me via the portal or at:

[email protected]

Kind regards

Milko van Duijl

Vice President, Tivoli Software, EMEA

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Tivoli

Tivoli

Tuesday 11 June – Breakout Sessions

14:30 - 15:30

15:45 - 16:45

Session Times

17:00 - 18:00

Hall F1 P&A 1 Tivoli Performance and Availability Management: Strategic Update (Executive view)

Hall F2 C&O 16 Tivoli Workload Scheduler - Advances and Directions

Hall E2 SEC 7 Managing Privacy

Room A450 STOR 1 Tivoli Storage Management: Strategic Update (Executive view)

Hall F1 P&A 2 Service Based Technology Model

Hall F2 C&O 1 Tivoli Configuration and Operations Management: Strategic Update (Executive view)

Hall E2 SEC 2 Tivoli Identity Manager: Product Overview

Room A450 STOR 2 Storage and Service Management

Hall F1 P&A 3 Introducing IBM Tivoli Switch Analyzer

Hall F2 C&O 2 Tivoli Remote Control - Advances and Directions

Hall E2 SEC 1 Tivoli Security Management: Strategic Update (Executive view)

Room A450 STOR 3 Protect your Business from Disasters

Conference Tracks

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Monday 10 June – Conference Tutorials

08:45 - 11:45

14:30 - 17:30

Session Times

Hall F1 PRECON 1 Software Distribution and Inventory Troubleshooting

Hall F2 PRECON 3 IBM Tivoli Enterprise Console 3.7.1 Troubleshooting Course

Hall E2 PRECON 5 IBM Tivoli Access Manager for e-busines 3.9 (PD 3.9) – All Day Session

Room A441 PRECON 6 IBM Tivoli Data Warehouse ETL Workshop

Hall F1 PRECON 2 Planning and Implementing Tivoli Management through Firewalls

Hall F2 PRECON 4 DM - How does it Affect You...

Hall E2 PRECON 5 IBM Tivoli Access Manager for e-busines 3.9 (PD 3.9) – All Day Session

Room A441 PRECON 7 Managing Service Level Commitments

Hall D DEV 4 Managing the Security and Privacy of Enterprise Services in the EAI Arena

Monday 10 June – Developer Tutorials

Session Times

08:45 - 09:45 Hall B DEV 1 Understanding Java 2 Security Permissions - A Practical Approach

10:00 - 11:00 Hall B DEV 2 Tivoli Software, e-busines Infrastructure Management, and Linux

11:15 - 12:15 Hall B DEV 3 Security Infrastructure in WebSphere V5.0

12:30 - 13:30 Hall B DEV 5 The Tivoli Strategy for Intelligent WebSphere Systems Management

14:30 - 15:30 Hall B DEV 6 Securing Web Services

15:45 - 16:45 Hall B DEV 7 Managing the Performance and Availability of your e-busines

17:00 - 18:00 Hall B DEV 8 How Tivoli Secures IBM WebSphere Applications

Colour Key to Grid

Pre-conference Tutorials

Developer

Performance and Availability Management

Configuration and Operations Management

Security Management

Storage Management

Managing Your Business

Birds of a Feather

Tivoli

Continued Overleaf

08:45 - 09:45

10:00 - 11:00

Session Times

Hall F1 P&A 4 Streamlining Support with Enterprise Console Rules or Enterprise Console Rule Writing

Hall F2 C&O 3 Designing the Tivoli Solution: Frequently Un-answered Questions!

Hall E2 SEC 3 For WebSphere Security think IBM Tivoli Access Manager

Room A450 STOR 4 Tivoli Storage Management Architecture and Roadmap

Room A347 BOF27 Total Wireless Management – Nokia Roundtable

Hall F1 P&A 5 Integrated e-busines Management in an Extranet Environment

Hall F2 MYB 5 Customer Oriented Web Service Management

Hall E2 SEC 4 Threat Management - IBM Tivoli Risk Manager: Product Overview and Roadmap

Room A450 STOR 5 Getting Real Business Value from your Tivoli Storage Management Solutions

Room A347 BOF 1 Monitoring Solutions: All you DM concerns answered

Room A346 BOF 5 Job Scheduling: Cross Platform Scheduling and Application Integration

Room A444 BOF 10 Identity Management: All about Managing Identity

Room A344 BOF 17 SAN Solutions: Storage solutions for your SAN

Room A445 BOF 19 Tivoli Support and Services: Customer Satisfaction and Account Management

Hall F1 P&A 6 DM 5.1 Architecture and Implementation

Hall F2 C&O 5 Tivoli Provisioning - Managing Man and Machine

Hall E2 SEC 15 Extending Policy Director authentication with Biometrics

Room A450 STOR 6 Managing Data Growth with an Archiving Strategy

Hall F1 P&A 7 Tivoli Solution for mySAP.com

Hall F2 C&O 6 Mobile Device Management within Configuration Manager

Hall E2 SEC 6 Securing WebSphere Applications with Policy Director

Room A450 STOR 7 SAN Management and SRM

Room A347 BOF 2 Business Impact Management Solutions: Welcome to the TBSM World

Room A346 BOF 6 Autonomic Computing

Room A444 BOF 11 Threat Management: Risk Management, Intrusion Detection and Privacy

Room A344 BOF 15 Tivoli Storage Manager: Performance Tuning

Room A445 BOF 24 Tivoli Support and Services: Executive S&S Roundtable

Hall F1 P&A 8 Project Guardian Business Systems Management

Hall F2 C&O 7 Change and Configuration Management in Swisscom

Hall E2 SEC 5 Atomic Physics for Intrusion Detection Purpose

Room A450 STOR 8 TSM LAN v LAN-free v Server-free

Room A347 BOF 3 Event Correlation and Automation Solutions: All you wanted to know about Event Management

Room A346 BOF 7 Mobile Device Management: Extend your Enterprise to Pervasive Device Management

Room A444 BOF 13 Access Management: Access Manager for Operating Systems and Access Manager for Business Integration

Room A344 BOF 16 Data Management: Protecting your environment with Tivoli Storage Manager for...

Room A445 BOF 21 Tivoli Support and Services: Services Roundtable

Hall F1 P&A 9 TBSM/Distributed The Answer to a Business Question

Hall F2 C&O 8 Automating Change and Configuration Management in Maersk Data

Hall E2 SEC 8 A Services View on Building Successful Solutions with IBM Tivoli Access Manager for e-busines

Room A450 STOR 9 Integrated Backup for Databases

11:15 - 12:15

Wednesday 12 June – Breakout Sessions

12:30 - 13:30

14:30 - 15:30

15:45 - 16:45

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Wednesday 12 June, continued – Breakout Sessions

Hall F1 P&A 10 Integrating a new Project in an existing Tivoli environment

Hall F2 C&O 9 Tivoli Workload Scheduler - Migrating to TWS

Hall E2 SEC 9 Secure Electronic Self-Service in the Public Sector in Denmark

Room A450 STOR 10 Integrated Backup for Lotus Domino and Mail

Room A347 BOF4 Performance and Availability: Roundtable/Q&A

Room A346 BOF 9 Configurations and Operations: Roundtable/Q&A

Room A444 BOF 14 Access Management: Access Management and all you want to know about WebSphere Integration

Room A344 BOF 18 Storage: Roundtable/Q&A

Room A445 BOF 22 IBM Global Services: Roundtable

Session Times

17:00 - 18:00

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Thursday 13 June – Breakout Sessions

Session Times

08:45 - 09:45

10:00 - 11:00

11:15 - 12:15

12:30 - 13:30

Hall F1 P&A 21 Tivoli SAP Solution Set

Hall F2 C&O 10 IBM Tivoli Configuration Manager: An Inventory Perspective

Hall E2 SEC 10 Protect your e-business from the Security Flaws Inherent in UNIX and Linux

Room A450 STOR 11 Integrated Backup for WebSphere Application Server 3.5

Room A346 BOF 28 Business Driven Changes to Process Level Management – Novo Group Roundtable

Hall F1 P&A 12 Maximising ROI in Tivoli NetView – Success Story

Hall F2 C&O 11 IBM Tivoli Configuration Manager: Advances and Directions in Software Distribution

Hall E2 SEC 11 Secure Messaging (MQ)

Room A450 STOR 12 Integrated Backup for SAP

Room A347 BOF 1 Monitoring Solutions: All you DM Concerns Answered

Room A346 BOF 5 Job Scheduling: Cross Platform Scheduling and Application Integration

Room A444 BOF 11 Threat Management: Risk Management, Intrusion Detection and Privacy

Room A344 BOF 15 Tivoli Storage Manager: Performance Tuning

Room A445 BOF 23 Tivoli Support and Services: Internal Quality Initiatives

Hall F1 P&A 13 Implementing Tivoli Manager for Domino in an Enterprise Domino Installation

Hall F2 C&O 12 Software and Data Distribution at R+V Versicherung - On the way to configuration management

Hall E2 SEC 12 An unusual design for Tivoli SecureWay User Administration Avoiding Orphan Accounts

Room A450 STOR 13 Integrated Backup for IBM Enterprise Storage Server (ESS)

Hall F1 P&A 14 Systems Management in Sensitive Secure Environments

Hall F2 C&O 13 Tivoli Workload Scheduler - Integrating Scheduling with Enterprise Applications

Hall E2 SEC 13 Centralised User Administration

Room A450 STOR 14 How to Build a Storage Provider Business

Room A347 BOF 2 Business Impact Management Solutions: Welcome to the TBSM World

Room A346 BOF 8 IBM Tivoli Configuration Manager: Enhancements to Software Distribution and Inventory

Room A444 BOF 13 Access Management: Access Manager for Operating Systems and Access Manager for Business Integration

Room A344 BOF 17 SAN Solutions: Storage Solutions for your SAN

Room A445 BOF 24 Tivoli Support and Services: Exec SandS Roundtable

Tivoli

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Thursday 13 June, continued – Breakout Sessions

Hall F1 P&A 15 TBSM – Experiences from large implementation at DMdata

Hall F2 C&O 14 The Tivoli Reporting Solution

Hall E2 MYB 6 Rolling out a Tivoli Infrastructure with RapTER

Room A450 STOR 15 TSM Implementation at the Albert Heijn Twin Computer Centre

Room A347 BOF 3 Event Correlation and Automation Solutions: All you Wanted to Know about Event Management

Room A346 BOF 8 IBM Tivoli Configuration Manager: Enhancements to Software Distribution and Inventory

Room A444 BOF 10 Identity Management: All about Managing Identity

Room A344 BOF 16 Data Management: Protecting your Environment with Tivoli Storage Manager for…

Room A445 BOF 25 Tivoli Customer Support: Customer Support Roundtable

Hall F1 P&A 16 TBSM Project at BPN

Hall F2 P&A 22 Tivoli Introduces An Automated Service Level Management Solution

Hall E2 MYB 2 SLA/Service Level Management – it’s Working Reality (Double session)

Room A450 STOR 18 ROI to your Organisation

Hall F1 P&A 17 BGC automated operations

Hall F2 MYB10 Total Wireless Management – Nokia

Hall E2 MYB 2 SLA/Service Level Management – it’s Working Reality (Double session)

Room A450 STOR 17 Exploiting TSM in a Heterogeneous Library

Room A347 BOF 4 Performance and Availability: Roundtable/Q&A

Room A346 BOF 9 Configurations and Operations: Roundtable/Q&A

Room A444 BOF 14 Access Management: Access Management and All You Want to Know about WebSphere Integration

Room A344 BOF 18 Storage: Roundtable/Q&A

Room A445 BOF 26 Tivoli Support and Services – Roundtable

Session Times

14:30 - 15:30

15:45 - 16:45

17:00 - 18:00

Friday 14 June – Breakout Sessions

Hall F1 P&A 18 IBM TEC 3.8- Combining the power of TEC with IP Management

Hall F2 P&A 25 The Tivoli Solution for the zSeries Customer

Hall E2 MYB 8 Global Systems Management with Tivoli

Room A450 MYB 4 IT Optimisation for Enterprise Systems Management

Hall F1 P&A 19 The New Structure of your Monitoring Requirements

Hall F2 P&A 24 High Availability for Enterprise Content Management– Managing FileNET Panagon with Best Practices

Hall E2 MYB 3 Tivoli and User Groups

Room A450 STOR 16 Tivoli Storage Manager

Hall F1 P&A 20 Monitoring, the New Story

Hall F2 P&A 23 NPM/IP – New Release Details

Hall E2 MYB 9 Role-based Software Distribution to Active Directory Users

Room A450 MYB 7 The role of Systems Management in Managing the Worldwide IT-infrastructure

Hall F1 MYB 11 Business Driven Changes to Process Level Management

Hall F2 P&A 11 Disc Monitoring Best Practices – FSMON Solution

Session Times

08:45 - 09:45

10:00 - 11:00

11:15 - 12:15

12:30 - 13:30

Tivoli

We offer two types at the

Symposium. The first is a series of

half-day, very highly technical, formal

education, pre-conference tutorials.

The second is a series of one-hour

presentations, specifically designed

for the ‘developer’ community,

covering more than just Tivoli topics.

PRECON 1: Software Distribution and

Inventory Troubleshooting

Speaker: Gary Hamilton, IBM Tivoli

Category: Highly Technical

What you will learn: Troubleshooting

techniques for the Software

Distribution and Inventory products.

This session is designed to teach

troubleshooting techniques to an

advanced audience responsible

for supporting Change and

Configuration Management

within the enterprise. Expert Tivoli

Support representatives will cover

troubleshooting basics and provide

advice and guidance with regards

to the Inventory and Software

Distribution products. Where relevant,

the session will cover any framework

issues.

PRECON 2: Planning and Implementing

Tivoli Management Through Firewalls

Speaker: Ingo Averdunk, IBM Tivoli


What you will learn: How to

implement Tivoli in a firewalled

environment.

This session provides the know-

how to implement the Tivoli

Management Environment in secure

e-business and e-commerce

environments behind firewalls. An

overview on firewall technology

and communication requirements

of Tivoli software will lay down the

foundation for this session. Design

patterns based on the technologies

available today (BDT-Service, Single-

Port BDT, Tivoli Firewall Security

Toolkit) will be presented thereafter.

The presentation completes with

a set of best practice solutions of

implementing Tivoli Enterprise in

firewall environments, collected

during several integration projects

with customers. During the session,

hints and tips will be given that

help to optimise the architecture

and deployment for a secure

implementation of management

environments across firewalls.

PRECON 3: Tivoli Enterprise Console 3.7.1

Troubleshooting Course

Speaker: Mike Hau, IBM Tivoli


What you will learn: Troubleshooting

techniques for Tivoli Enterprise

Console 3.7.1.

The Tivoli Enterprise Console

3.7.1 Troubleshooting course is a

substantially updated course that

covers the most important basics

of the Tivoli Enterprise Console

environment including: Event traffic

to the TEC server from various

Tivoli and non-Tivoli products, the

architecture and function of the

server components, and the latest

common problems. This course will

provide ample room for discussion

of relevant topics as well. The

intended audience for this course

includes beginners with Tivoli

Enterprise Console, as well as the

advanced crowd, who would like to

talk technology with the experts. This

year’s course has been fully updated

to TEC 3.7.1.

PRECON 4: Distributed Monitoring -

How Does it Affect You?

Speakers: Ritchie Diaper, Cinzia

Serretiello, IBM Tivoli


What you will learn: Overview and

troubleshooting techniques for the

IBM Tivoli Monitoring product.

The IBM Tivoli Monitoring 3.7/4.1/5.1

Introduction and Troubleshooting

Course will enable the participant to

understand the function and product

changes across the latest versions

of the product. Discussed will be

topics such as: Understanding

the products, Understanding what

the changes are from version to

version, the DM Workbench, the

Health Console, the DM Heartbeat,

Pre-conference Sessions

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Tivoli

Resource Models, and Windows

2000/Active Directory Monitoring.

The intended audience for this

course includes beginners with

IBM Tivoli Monitoring as well as the

advanced crowd who would like

to understand the latest product

changes and known issues.

PRECON 5: IBM Tivoli Access Manager

for e-business 3.9 (PD 3.9) – All Day

Session

Speaker: Jon P Harry, IBM Tivoli


What you will learn: Overview of Tivoli

Access Manager for e-business,

plus details on WebSEAL, J2EE

(WAS only), FSSO and Web Plug-ins.

An all day session (6 hours) of

technical presentations covering

the new features of Tivoli Access

Manager for e-business. The session

will start with an overview of all

of the new product features and

then cover the following in depth:

WebSEAL enhancements, J2EE Web

Application Server integration, Form

Based Single Sign-on, Web Server

Plug-ins. The session would have the

following agenda:

• Overview 1 hour

• WebSEAL 2 hours

• J2EE 1 hour (WAS only)

• FSSO 1 hour

• Web Plug-ins 1 hour

PRECON 6: Tivoli Data Warehouse ETL

workshop

Speaker: Kathy Henley, IBM Tivoli


What you will learn: Technical details

on the Tivoli Data Warehouse.

The Tivoli Data Warehouse is a

technology that expands and

extends the capabilities of a Tivoli-

managed systems enterprise

environment. It includes the ability

to input, store and retrieve data

that provides crucial insights

into your overall systems health

and performance. It also acts as

the cornerstone on which Tivoli

reporting, SLA measurement and

other business impact implications

are based.

This tutorial will introduce the Tivoli

Data Warehouse - its architecture

and integration with Tivoli products

using ETL routines (Extract,

Transform and Load).

PRECON 7: Managing Service Level

commitments

Speaker: David Hobbs, IBM Tivoli


What you will learn: You will gain

a detailed understanding of the

Service Level Advisor product and

its application into the business

environment.

As businesses evolve, their

success is highly dependent on

the underlying IT infrastructure. The

success of the lines of business

of an enterprise depends on the

performance and availability of the

IT services delivered to them. IBM

Tivoli Service Level Advisor can help

you link your IT operations to your

business objectives by providing

predictive service level management

across your complex distributed

IT infrastructure. You’ll come away

from this session with a detailed

understanding of how Tivoli can help

you manage your service levels and

demonstrate the business value of

your IT investment.

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Tivoli

DEV 1: Understanding Java 2 Security

Permissions - A Practical Approach

Speaker: Anthony Nadalin, IBM Tivoli


What you will learn: Security features

of Java 2

Java 2 contains a rich set of security

features that enable developers

to write secure applications both

for clients and servers. The first

part of this session will give a

practical presentation of the Java

2 authorisation mechanism, and

how Permissions are used to

authorise/deny privileged actions.

These actions include the ability to

read/write local files, create network

connections, load native code, as

well as other privileged actions.

The topics covered include Java 2

Permission Model, Permission API,

Java 2 Authorisation Mechanism and

the concept of Privileged Code. This

technical session is appropriate for

intermediate and advanced Java

programmers. This session is based

on a widely acclaimed tutorial.

DEV 2: Tivoli Software, e-business

Infrastructure Management and Linux

Speaker: Phil Ewing, IBM Tivoli


What you will learn: Tivoli’s product

strategy in relation to Linux.

Tivoli Software has emerged as

the leading solution for managing

e-business infrastructure, and

managing that infrastructure is key

to containing complexity, providing

a secure and highly available

environment and maximising the

return on technology investments.

For some IT shops, Linux has already

become a cornerstone of the e-

business infrastructure. Others are

still evaluating its total effectiveness

in meeting the objectives of an

enterprise level operating system.

As this evaluation goes on, or as the

Linux implementation grows, systems

and network management becomes

a key priority. Come and learn what

can be done today within your

Enterprise Management Structure

to manage Linux, as well as to

understand what the future holds.

DEV 3: Security Infrastructure in

WebSphere V5.0



What you will learn: Security

infrastructure of the WebSphere

Application Server.

This presentation will discuss

the goals and architecture of

the WebSphere Application

Server security infrastructure in

WebSphere V5.0. The session will

help the audience understand

how WebSphere manages its

security policies and services in

a distributed environment. These

security policies and services

include support of J2EE 1.3

specification including JAAS;

authentication of users based on

specified authentication mechanism

and user registry; authorisation of

users to access resources based

on authenticated credentials and

authorisation policies; delegation

of downstream method invocations

based on configured delegation

policies, security functionality

including custom user registry, trust

association interceptor, ability to

secure EJB components exposed

as a Web service and HTTP Single

Sign-On support.

DEV 4: Managing the Security and

Privacy of Enterprise Services in the EAI

Arena - An Integration Using MQSI Tivoli

Policy Director and Privacy Manager

Speaker: IBM Tivoli


What you will learn: Implementation

of Enterprise Services to address

security and privacy issues.

Most of the Fortune 500 Companies

are moving toward a service-based

infrastructure. MQSeries Integrator,

Version 2, is playing an important

role in facilitating this move. This

session will cover MQSI V2 facilities

to implement Enterprise Services

(including Web Services) and ways

to address the security and privacy

issues that are associated with

accessing these services. During

this session you will learn the

differences between security and

privacy, and how Tivoli SecureWay


help MQSI to protect the services

Conference Sessions

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Tivoli

from unauthorised access. We will

also discuss the implementation of


Plug-In nodes for MQSI. Finally, this

session will cover the requirements

for implementing privacy rules like

HIPAA (Health Insurance Portability

and Accountability Act) in the EAI

area. Pre-requisites: Attendees

should be familiar with EAI.

DEV 5: The Tivoli Strategy for Intelligent

WebSphere Systems Management

Speaker: Phil Buckellew, IBM Tivoli


What you will learn: Systems

Management techniques for

WebSphere.

Providing intelligent, integrated, and

pro-active WebSphere systems

management tools are underlying

themes as we look to the future.

This session will provide insight into

the future of WebSphere systems

management best practices and

expertise built into the Tivoli advanced

Resource Model technology.

Workload balancing and performing

pro-active maintenance in an

automated fashion before systems

fail is critical to maintaining end-

to-end systems availability and

performance. During the session

we will demonstrate robust tools

that leverage WebSphere PMI to

instrument your applications for

systems management and provide

a view into the world of intelligent

systems management for WebSphere.

DEV 6: Securing Web Services



What you will learn: Standards and

methods for providing security

around Web Services.

In today’s world of e-business and

information technology, companies

realise that to stay financially

competitive they have to make their

products and services available

over the Internet. Web Services have

the potential to enable application

integration at a higher level in the

protocol stack. The key to reaching

this level is definition of a de-facto

program-to-program communication

model, built on standards such

as HTTP, XML, SOAP, WSDL, and

UDDI. While SOAP and HTTP are

sufficient for interoperable XML

messaging and WSDL is sufficient

to communicate what messages

are required between service

requestor and service provider, more

is needed to cover the full range

of requirements for e-business.

This session examines various

components that constitute Web

Services and also explores several

scenarios in which we will examine

some possible approaches to

secure Web Services.

DEV 7: Managing the Performance and

Availability of Your e-business

Speaker: Paul Casterlin, IBM Tivoli


What you will learn: Details of Tivoli’s

solutions for Performance and

Availability to manage and control

your business.

IBM Tivoli Software Performance

and Availability Solution helps

IT managers assure that their

organisational goals and

infrastructure are aligned with the

needs of the businesses they

support. This session will cover

the portfolio of solutions that IBM

Tivoli Software provides and how

they can help you to manage for

business success, proactively

manage service levels, learn from

cross domain historical analysis,

understand infrastructure and

domain interdependencies, identify

and automate resolutions to solve

problems quickly, identify potential

points of failure, discover critical

resources, and manage environments

based on user experiences.

Tivoli solutions are focused on

delivering integrated management

functions like proactive monitoring,

root cause analysis, automated

fix and notification of problems,

reporting, analysis, prediction, and

service level management. It is all

done across the stack including,

networks, storage, hardware,

operating systems, databases,

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middleware, applications, and

business processes - regardless

of whether the environment is host,

client-server, or Web.

DEV 8: How Tivoli Secures IBM

WebSphere Applications

Speaker: IBM Tivoli


What you will learn: Using

Tivoli Authorisation Manager to

secure WebSphere applications.

WebSphere, a leader in Web

application servers, and the Tivoli

Authorisation Manager, a leader

in Web and application security,

work together to provide customers

with highly available, highly secure

and powerfully functioning Web

applications.

This session will discuss how Tivoli

security management solutions can

secure virtually the entire WebSphere

family based on a consistent security

policy implementation. Pre-requisites:

Familiarity with Java, WebSphere,

LDAP, basic Web page development,

and PKI concepts would be helpful.

Tivoli Tracks

The following tracks will be available

at the Symposium.

• Security Management

• Storage and SAN Management

• Performance and Availability

Management

• Configuration and Operations

Management

• Managing Your Business.

We recognise that attendees are

looking for different levels of detail,

so sessions are also categorised by

the degree of technical detail to be

discussed. The categories are listed

with the session abstracts. To help

you find your way:

• Strategy/Overview (Ideal for those

new to Tivoli)

• Intermediate

• Highly Technical.

As sessions vary in level, we offer

something for everyone from IT

Managers, to Highly Technical

Users, to Systems Administrators to

Executives.

Whichever you choose you’ll benefit

from valuable information on some

of the hottest topics in technology

management. Choose from our

exhaustive scope of subjects

to find the issues most relevant

to the challenges you and your

organisation are facing.

Tivoli content will be presented

by some of the most experienced

Tivoli Certified consultants and

technical product experts in product

implementation. You can discuss

your toughest technical problems

with experts who have been there

and tackled the challenges.

Please note that although these

sessions will review many of the

same objectives that are covered

on the certification exams, they are

not intended to be exam-swotting

sessions.

Real customer experience

presentations and highly technical

presentations prove the most

popular, so the majority of sessions

will be these.

Topics include:

• How we...the problems we

solved...the tricks we learned...

• Customer Experiences/Case

Studies

• Deployment of Tivoli at ‘Our

Company’

• Lessons learnt in Systems/Network

Management

• Tivoli Best Practices

• ROI Building a Business Case for

Tivoli

• Customer Solutions: Tivoli products

at ‘Our Company’

• Case Studies.

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Tivoli

Performance and Availability

Management Track

The IBM Tivoli performance

and availability portfolio enables

customers to simplify management

of their e-business infrastructure

with an easy to use, integrated

management ecosystem to

optimise return on their e-business

investment. It offers an integrated

family of products that provides

a comprehensive and scalable

solution for centralised management

of e-business operations that

span Web, client-server, and host

environments. Organisations

can define, measure, and

manage to commit service levels

across complex heterogeneous

environments from centralised

control points. This allows

e-businesses to enjoy increased

productivity, operational efficiencies,

and leverage the IT infrastructure to

achieve business objectives.

P&A 1: Tivoli Performance and

Availability Management: Strategic

Update (Executive View)

Speaker: Bob Madey, IBM Tivoli

Category: Strategy-Overview

What you will learn: An understanding

of the Tivoli Focus on the

Performance and Availability strategy.

Performance and Availability

management has traditionally

been, and still is, a very high focus

area for IT departments. Without

systems, applications and networks

up and running, they are out of

business. Tivoli has made numerous

important solution announcements

in the Performance and Availability

Market this year. In this session,

which is the kick-off presentation

for the Performance and Availability

management track, Tivoli P&A

Executives will cover Tivoli’s P&A

strategy, which includes: Monitoring,

Event Correlation and Automation, and

Business Impact Management. Come

hear why Tivoli is the Performance

and Availability industry leader!

P&A 2: Service Based Technology Model

Speaker: Kevin Hurdle, Lloyds TSB


What you will learn: You will

understand the relationship needed

between IT and the business needs

in the implementation of this tool.

Traditional operations still exist but

for how long? Service Delivery units

must become more customer aware

and service focused. Addressing the

people and the organisation can’t

deliver this unless the tools enable it.

IT Service Delivery within LloydsTSB

have a vision of tool integration.

To enable service based operation

based on Tivoli Business Systems

Manager, the framework and

Peregrine Service Centre. How is

this expected to change operations

and when?

P&A 3: Introducing IBM Tivoli Switch

Analyzer

Speaker: Mike Odom, IBM Tivoli

Category: Intermediate

What you will learn: How IBM Tivoli

Switch Analyzer extends Tivoli’s

end-to-end network and event

management capabilities to provide

the complete view of your network

and the power to manage it.

Modern TCP/IP networks depend

on multiple protocols for high-speed

communications. Completing

the network management root-

cause picture, requires a view into

the behaviour and status of the

Switching layer known as Layer 2. A

new product called IBM Tivoli Switch

Analyzer delivers this and provides

Layer-2 root-cause management. In

this session you will learn how IBM

Tivoli Switch Analyzer extends Tivoli’s

end-to-end network and event

management capabilities, to provide

the complete view of your network

and the power to manage it.

P&A 4: Streamlining Support with

Enterprise Console Rules or Enterprise

Console Rule Writing

Speaker: Andrew Naiberg, IBM Tivoli


What you will learn: Detailed

information on the Enterprise

Console rule engine.

The IBM Tivoli Enterprise Console

provides very flexible and

sophisticated event processing

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through its rule engine and language.

This processing can include event

correlation to determine root cause,

timed escalation or responses,

tracking numbers of events or

incidents and more. In addition,

the underlying Prolog engine

can be used to provide almost

arbitrary processing such as event

pattern recognition and logic-

based decisions. This presentation

will outline the capabilities and

functions of the ITEC rule engine

and how these can improve system

performance and streamline

support. It will also provide some tips

on efficient ways to write rules and

structure the ITEC rulebase.

P&A 5: Integrated e-busines

Management in an Extranet Environment

Speaker: Frank Schreiber,

GlobalVision IT Consulting


What you will learn:

• Understand how to tackle a

complex Security Deployment

using Access Manager for

e-business in an Extranet

Environment

• Understand how you can manage

Service Level using TAPM and ARM

• Understand how you can leverage

TBSM to manage complex

e-business environments.

The presentation will give an

overview of how the Tivoli products


Tivoli Application Performance

Manager, Tivoli Business Manager,

Tivoli Monitoring and Enterprise

Console were used to implement an

integrated Availability, Performance

and Security Management solution

at R+V Insurance. The presentation

will give insights on architecture

and implementation aspects of the

above Tivoli product deployments.

The discussion will include

instrumentation prerequisites and

how an existing Tivoli Enterprise

infrastructure including TBSM is

leveraged to manage an Access

Manager for e-business and BEA

environment. The presenter will

also cover the integration points of


IBM SecureWay LDAP and BEA

Weblogic. Finally, the presenters will

share experiences gathered with the

above management products as well

as first-hand production experience.

P&A 6: DM 5.1 Architecture and

Implementation

Speaker: Theo Winkelmann, IBM Tivoli


What you will learn: How to

implement a scalable and efficient

Distributed Monitoring deployment.

The new release of IBM Tivoli

Monitoring 5.1 contains a new

architecture and a new monitoring

engine compared to the 3.7 classic

release. Therefore there are migration

considerations and the requirement

to understand this new architecture.

Covering the technical details of this

new release, this session will prime

you for a successful migration, or

new deployment of this vital systems

management component.

P&A 7: Tivoli Solution for mySAP.com

Speaker: Carsten Siegler, IBM Tivoli


What you will learn: An intermediate

view on the Tivoli management

capabilities around mySAP.com

with a focus on how to provide a

minimal Total Cost of Ownership and

a quick time to value of the mySAP

application management.

Tivoli provides a comprehensive

management solution for

mySAP.com - One that spans all

management disciplines. The

Tivoli management solution for

mySAP.com covers both your

mySAP.com environment and other

interconnected IT systems. This

enables you to manage your IT

resources comprehensively as a

business system. The presentation

gives an intermediate view on the

Tivoli management capabilities

around mySAP.com with a focus

on how to provide, a minimal Total

Cost of Ownership and a quick time

to value of the mySAP application

management. The whole Tivoli

Management Solution, including the

new Tivoli strategy with ‘Resource

Model structure’ and the ‘Tivoli

Warehousing’ will be discussed at an

intermediate level.

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P&A 8: Project Guardian Business

Systems Management

Speaker: Mr. Andrea Del Bono,

Consorzio Operativo Monte Paschi

di Siena


What you will learn: You will learn how

with this solution, they have managed

business critical applications such as

their online systems, home banking

and online trading Web sites, and

their call centre.

This presentation will be on a

Business Systems Management

Based solution developed with

TBSM, TEC, DM, TAPM, TWSM,

TMfDB, etc. Within this solution they

manage business critical applications

such as their online systems, home

banking and online trading Web sites,

and their call centre.

Gartner group was involved in

evaluating our proposal and

eventually gave it a go ahead.

Gartner intends to revisit the

customer in September and write a

report to publish if the project turned

out to be successful.

P&A 9: TBSM/Distributed the Answer to

a Business Question

Speaker: Michael Heinz, Swisscom


What you will learn: TBSM and its

associated business implications

This is a customer experience, of

how to make the vision of business

systems management become

reality. This presentation addresses

the critical success factors,

especially the organisational and

process oriented factors behind a

successful implementation.

P&A 10: Integrating a new Project in an

Existing Tivoli Environment

Speaker: Antje Hüllinghorst, Triaton


What you will learn: You will

understand the major issues

associated with a project of this

complexity.

Once you have a Tivoli deployment,

how do you make sure that this

continues, during and after a new

project integration? This presentation

will take you through the issues and

successes of project integration into

an established Tivoli environment.

P&A 11: Disk Monitoring Best Practices

- FSMON Solution

Speaker: Jouko Suihkonen, IBM Tivoli


What you will learn: You will gain an

understanding of the flexible and easy-

to-use disk monitoring solution based

on Tivoli Services best practices.

FSMON disk monitoring solution

will provide designers and

implementers, a flexible and easy-to-

use disk monitoring solution based

on Tivoli Services best practices. It

can radically reduce the time and

effort needed to implement and

maintain disk monitoring in complex

IT environment that consists of large

number of heterogeneous platforms

and filesystem configurations.

P&A 12: Maximising ROI in Tivoli

NetView - Success Story

Speaker: Noam Birnbaum, Xor

Technologies


What you will learn: You should gain

an understanding of the leverages

needed to transform the Tivoli

product line into a more sophisticated

network management solution.

Better ROI is a key element in the

Tivoli product line. Xor has leveraged

the Tivoli product line and transformed

it into a more sophisticated network

management solution.

This solution is already working at

some of Xor’s customers’ facilities.

This presentation will describe

how this solution, when applied to

the Tivoli product line, maximizes

the deliverables while maintaining

current investments and minimising

the manual maintenance, which is

often needed.

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P&A 13: Implementing Tivoli Manager

for Domino in an Enterprise Domino

Installation

Speakers: Gordon Milton and

Jan Palbjor, Danske Bank

Category:


• Why Danske Bank chose to

implement Tivoli Manager for

Domino in their Enterprise Domino

Installation

• How TMD is implemented

amongst others using automatic

configuration of Domino endpoints

using Domino databases

• Lessons learned implementing TMD.

This presentation will give you a brief

overview of the Domino Enterprise

installation in Danske Bank. Domino

is used in mail, Web and applications

infrastructure. Divide the Domino

servers into groups and select the

appropriate monitors and thresholds

for the groups of servers.

Brief overview of the Tivoli

Infrastructure in Danske Bank. How

Tivoli Manager for Domino is utilised

to manage the Domino installation.

Planning and rolling out Tivoli

Manager for Domino using a Domino

configuration database.

P&A 14: Systems Management in

Sensitive Secure Environments

Speaker: Rainer Siebelist, swest

GmbH



• Secure Environment (DMZ)

Management basics

• How to manage across multiple

firewalls

• Combinations of classic and Web

based management components.

The presentation outlines a real life

situation managing sensitive banking

applications in a secure Web based

environment. Various techniques are

used to achieve the mission:

Using actual Tivoli components, the

new proxy solution, and the suite of

Web Management components in

order to provide a consistent end to

end management of both resources

and applications across multiple

firewalls.

P&A 15: TBSM - Experiences from large

implementation at DMdata

Speaker: Poul Erik Axelsen, DMdata


What you will learn: The experiences

learned while implementing a

complete TBSM solution to monitor a

large-scale z/OS installation.

DMdata is among the largest of the

out-sourcers in the Nordics, and has

over a period of 2 years, changed

their z/OS monitoring from traditional

tools to Line-of-Business oriented

monitoring and business impact.

P&A 16: TBSM Project at BPN

Speaker: Mark Humphreys, Banca

Popolare di Novara



• The importance and managing

service levels and not only

resources

• TBSM as a strategic choice for a

company

• TBSM and TEC ability to integrate

several different environment other

than Tivoli itself (CA, Candle, BMC,

HP).

See how we have managed to

transform the customer into a

leading TBSM deployment. Not

only have we established a true

TBSM deployment, but also we have

managed to integrate into TNG,

Candle and SMS.

P&A 17: BGC automated operations

Speaker: Jan van de gucht,

Belgacom


What you will learn: An

understanding of the integration

made (event doc tool, integration to

TelAlert, integration to ITSM, TDS.

Discussion of the implementation of

Tivoli at Belgacom (BGC), and how

we have implemented a solution for

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(almost) a fully automated operations

(control) centre. We will explain the

integrations we have made. What

are the next steps. Visualisation of

business errors via TBSM, monitoring

catalogue, etc.

P&A 18: IBM TEC 3.8 - Combining the

power of TEC with IP Management

Speaker: Andrew Naiberg, IBM Tivoli


What you will learn: The new

combined Tivoli strategy for Event

Management.

As environments become more

complex and systems management

more sophisticated, distributed and

hierarchical architectures for event

management have emerged as

a way to manage the complexity,

streamline systems support and

make the event management itself

manageable. These architectures

place event management function

at various points throughout the

environment to reflect and support

the functional or geographic

organisation of the environment.

This session will examine the

forces driving distributed event

management and some of the

design issues involved. It will

also provide an overview of the

future of Tivoli Enterprise Console

including the integration of network

and systems management and a

new architecture to better support

distributed event management.

P&A 19: The New Structure of Your

Monitoring Requirements

Speaker: Theo Winkelmann, IBM Tivoli


What you will learn: The new ‘IBM

Tivoli Monitoring for X’ strategy

for monitoring your entire IT

infrastructure.

The new IBM Tivoli Monitoring

strategy introduces new solutions for

the effective monitoring of all levels

of your IT infrastructure. The new

‘IBM Tivoli Monitoring for...’ solutions

will be described in this session

- how they work - how they are

implemented - and how they provide

you value.

P&A 20: Monitoring, the New Story

Speaker: Peter LoBrutto, IBM Tivoli


What you will learn: This session

covers IBM Tivoli Monitoring.

You will learn about the resource

model, workbench, and migration

fundamentals as well as the latest

features of Tivoli’s monitoring solution

for managing operating systems.

Management starts with defining

guidelines for key IT resources.

Monitoring is about ensuring and

attaining these resource guidelines

to identify whether they are

performing properly; unavailable, or

just not healthy. This session covers

IBM Tivoli Monitoring - which is the

foundation for Tivoli’s monitoring

family of products. We will cover

resource model, workbench, and

migration fundamentals as well

as the latest features of Tivoli’s

monitoring solution for managing

operating systems and resources

throughout the enterprise and

extended enterprise environment.

P&A 21: Tivoli SAP Solution Set

Speaker: Claus Burgaard, PwC

Consulting - Nordics



• An understanding of the

challenges in supporting SAP

• How the presented solution set

can take out the pain in day-to-day

work of supporting SAP.

This presentation will briefly talk

about Tivoli’s manager for SAP and

how it compliments SAP’s CCMS

and then go into details on PwC

Consulting’s solution set for SAP,

based on Tivoli framework and

Tivoli manager for SAP. The solution

has been developed jointly by

Tivoli and PwC Consulting and is

based on experience from PwC

Consulting’s 1000+ successful

SAP implementations worldwide.

The effect from a large number

these implementations have been

analysed and processed. The end

result is a number of additional

monitors and rules, based on real

life problems, which together with

Tivoli framework, T/EC, Distributed

Monitoring, and Manager for SAP

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makes up the solution set. The

presentation will also touch on the

area of the actual implementation

and cost, which is based on a fixed

price schema depending on the

number of processors.

P&A 22: Tivoli Introduces An Automated

Service Level Management Solution

Speaker: Lewis Troke, IBM Tivoli


What you will learn: This session

will provide technical function,

product architecture, installation and

implementation information. You will

also understand the relationship in

using the current Tivoli monitoring

applications in building and

managing service level agreements.

Business Impact Management

provides high value, proactive

planning solutions in addition to

real-time operations. This session

addresses the proactive planning

solutions with a focus on IBM/Tivoli

Service Level Advisor. Service Level

Management provides the ability

to automatically track and measure

performance and availability against

a service level agreement in both

an enterprise and multi-enterprise

environment.

This session will provide technical

function, product architecture,

installation and implementation

information, as well as, the use of

current Tivoli monitoring applications

in building and managing service

level agreements. The session will

include a demonstration of live

product code. As the first Tivoli

application to use the Tivoli Enterprise

(TM) Data Warehouse, this session

will also introduce the Tivoli Enterprise

Data Warehouse and its integration

with service level management.

P&A 23: NPM/IP - New Release Details

Speaker: Laura Knapp, IBM Tivoli


What you will learn: How NPM/IP

can keep your z/OS system up and

running within performance levels

meeting your enterprise goals.

As you move your networks to IP,

a major black hole has existed

regarding IP performance information

on your OS/390. Nothing has allowed

you to quickly find out how the

system was performing. It goes even

further than that. Not only do you

need to understand the OS/390 IP

system, you also need to understand

applications (like FTP), core network

components like routers and Cisco

CIP, and what the clients are doing

- who is using the IP resources the

most? All of these items can be

found out using NPM/IP.

If you are running Unix System

Services on your OS/390 you’ve

got to have this product in order to

survive. Come hear the latest and

greatest on NetView Performance

Monitor for TCP/IP. As you roll out

your z/OS systems you quickly

find that the system is rich in new

functions. Can your management

tools keep pace? Come hear how

NPM/IP can keep your z/OS system

up and running within performance

levels meeting your enterprise goals.

P&A 24: High Availability for Enterprise

Content Management- Managing FileNET

Panagon with Best Practices

Speaker: Roland Merkt,

Cenit AG Systemhaus


What you will learn: An understanding

of how FileNET Panagon can be

managed in a way that service levels

can be fulfilled and total cost of

ownership be reduced.

Today companies rely 100%

availability on mission-critical

applications, e.g. FileNET Panagon

for Content and eProcess

management. If these applications

fail, the business processes fail.

The only way to achieve high

availability, is a combination of an

automated application management

and hardware redundancy. This

presentation shows how FileNET

Panagon can be managed in a way,

that service levels can be fulfilled and

total cost of ownership be reduced.

P&A 25: The Tivoli Solution for the

zSeries Customer

Speaker: Richard Szulewski, IBM Tivoli


What you will learn: We will detail

what we offer so you can manage

zSeries resources and do so from

zSeries systems, distributed systems,

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Tivoli

and/or Linux systems in whatever

combination meets your business

requirements.

This session will lay out the

capabilities of the Tivoli portfolio

from the perspective of the zSeries

customer. We will detail what we

offer so you can manage zSeries

resources and do so from zSeries

systems, distributed systems,

and/or Linux systems in whatever

combination meets your business

requirements. Have you looked at

what zSeries offers? It is all about

flexibility, scalability and security. All

that zSeries used to handle it still

does but that is not the interesting

part. zSeries means new applications

using the latest technologies.

It means WebSphere, TCP/IP, J2EE,

and Linux. The same industry

standard technologies available

across a broad range of execution

environments but with traditional

zSeries qualities of service: reliability,

security, and scalability offering

a perhaps unexpected option to

have the newest applications in a

predictable production environment.

To manage this range of capabilities

requires expertise and experience.

Tivoli has both and our products

reflect that. We have the experience

to understand what it means to

deliver production quality service

nonstop. We understand the notions

of compatibility, scalability and

practical value. I will show you

how our product line has been

there, is here now and is evolving

smoothly with the technology and

you delivering management value

within the context of the skills and

processes you have in place.

Configuration and Operations

Management Track

The rapid adoption of

e-business has resulted in an

ever-increasing set of complex

applications and IT infrastructure

components for customers to

manage. Customers are facing

escalating costs to manage their

large, heterogeneous computing

environments. Productivity is lost

when geographically dispersed

employees don’t have the IT

resources they need to perform

their jobs. The underlying co-

ordination of computing workload

and integration with e-business

applications are major challenges.

IBM Tivoli’s Configuration and

Operations software solutions meet

today’s needs to maintain a robust,

efficient e-business infrastructure

and provide the foundation for future

expansion and new technologies.

Our solutions enable customers to

reduce costs, improve productivity

and gain control of their e-business

infrastructure. They provide excellent

scalability across large networks,

are built to manage heterogeneous

operating environments and deliver

rapid time to value. Configuration

Manager, Remote Control, Workload

Scheduler and Provisioning

for Configuration Management

constitute the core of IBM Tivoli’s

Configuration and Operations

solution portfolio. This track will

address how these solutions can

help you gain automated control of

your e-business infrastructure today

and realise greater value from a

partnership with IBM Tivoli software

in the future.

C&O 1: Tivoli Configuration and

Operations Management: Strategic

Update (Executive View)

Speaker: Jeff Smith, IBM Tivoli



• Configuration and Operations

Management Strategy

• New Product Solutions

• How C&O Solutions manage your

infrastructure.

This session will feature Jeff Smith, VP

of Tivoli Configuration and Operations

products, discussing the overall

portfolio solutions and strategy. Key

strategic initiatives around tighter

integration of Software Distribution

and Inventory into Tivoli Configuration

Manager, end-to-end job scheduling

with Tivoli Workload Scheduler, and

the forthcoming solution Provisioning

for Configuration Management will

be highlighted. The session will

emphasize how the Tivoli C&O

solutions help customers gain

greater automated control of their

e-business infrastructure, reduce

costs and improve organisational

efficiency.

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C&O 2: Tivoli Remote Control - Advances

and Directions

Speaker: Alan Hsu, IBM Tivoli



• The Remote Control Market today

• Tivoli Remote Control product

futures

• The way forward for Remote

Control.

Remote desktop management

remains a key ingredient necessary

to protect and sustain enterprise

infrastructures. Tivoli Remote Control

efficiently reduces the downtime

of user resources and thereby

optimises employee productivity and

cost savings. This session will provide

a forecast of the remote control

market, product strategy updates,

and a technical briefing on upcoming

solution functions and direction.

C&O 3: Designing the Tivoli Solution:

Frequently Un-answered Questions!

Speakers: Ingo Averdunk/

Gary Hamilton, IBM Tivoli


What you will learn: Architectural

considerations and best practices

for the Tivoli Framework.

This session will discuss the best

practices around architectural

considerations in the Tivoli

Framework - including: UNIX vs

NT - Centralised vs De-centralised

- NameRegistry exchanges - and

others. The speakers are technical

experts from Tivoli Support and

Services, and will provide an insight

into these interesting topics - and will

answer those questions for you.

C&O 5: Autonomic Computing

Speaker: Dan Biram, IBM Tivoli


C&O 6: Mobile Device Management

within Configuration Manager

Speakers: Alan Hsu and

Jim Jennings, IBM Tivoli



• How Tivoli provides Pervasive

Device Management

• Managing the Device Management

market

• How Tivoli lead the way in DM

standards.

How do you extend Change and

Configuration Management into

the Pervasive Device arena? This

session will expand on how Tivoli

extends their traditional Tivoli

technologies to manage pervasive

devices, focusing on mobile and

handheld devices. This session will

cover new product functionality

and the underlying technologies

that enable Tivoli to manage these

devices. The session is intended

to allow members to identify on

a technical level where Tivoli’s

new mobile device management

functionality can be leveraged within

your existing environments.

C&O 7: Change and Configuration

Management in Swisscom

Speaker: Michael Heinz,

Swisscom AG



• How Tivoli C&O products have

been implemented in a large

customer environment

• How Swisscom achieved Business

Benefits from their Tivoli C&O

solution

• Automation in a large customer

environment.

Swisscom AG have used Software

Distribution and Inventory to create

an automated distribution and

installation process, integrated with

their Asset Management system.

This has increased operational

efficiency, reduced the required

manual intervention and decreased

operational costs by more than 20%.

This session will highlight how this

has been achieved.

C&O 8: Automating Change and

Configuration Management

Speakers: Bo Dueholm Nielsen and

Carsten Lentz, Maersk Data and IBM



• How to exploit and enhance

standard software distribution

product functions

• Maintaining and managing

configurations in a customer

environment

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• Customer experiences of Software

Distribution 4.1.

Based on standard Software

Distribution 4.1 functionality, Maersk

Data have automated their Change

and Configuration Management

System for a Danish Government

customer. All central processes have

been automated when creating,

configuring and upgrading Windows

2000 clients and servers in a

distributed environment. This session

will highlight how this has been

achieved.

C&O 9: Tivoli Workload Scheduler -

Migrating to TWS 8.1

Speaker: Geoff Pusey, IBM Tivoli



• Hints and tips for migrating

• Best Practices

• Using the new technology.

This session will help you decide

on your migration plans, which can

incorporate best practices which

meets your companies requirements,

and the decision to merge or keep

your existing scheduling engines. This

presentation is in three main parts

and concentrates on the following:

• The Migration plans of your existing

TWS distributed network to TWS 8.1

• The best practices for

implementing domains and agents

using TWS 8.1, which will help you

design and configure new and

existing TWS networks in a more

structured way.

• Looking at the pros and cons of

merging your distributed scheduler,

and mainframe scheduler, using

TWS 8.1 and TWS for z/OS.

C&O 10: IBM Tivoli Configuration

Manager: An Inventory Perspective

Speaker: David Ertl, IBM Tivoli


Attendees: IT Manager, Technical

Consultant, Systems Administrator,

Systems Operator


• New product features and

functions

• The Inventory Product strategy

• How Inventory adds value as part

of an overall solution.

Tivoli Configuration Manager delivers

integrated Inventory and Software

Distribution functionality. This

session will focus on the detailed

enhancements to the 4.2 release

of the Inventory Component. In

addition, you will learn about the

strategic direction of the Inventory

component, how it is positioned

today, and what additional value we

will deliver in the future. Because

integrating Inventory data with your

Configuration Management and

Asset Management applications is

key to deliver value to your business,

we will present our strategy around

these solutions.

C&O 11: IBM Tivoli Configuration

Manager: Advances and Directions in

Software Distribution

Speaker: Rosario Gangemi, IBM Tivoli



• New Product features and

functions

• The Software Distribution Product

strategy

• How Software Distribution adds

value as part of an overall solution.

IBM Tivoli Configuration Manager

can help you gain total control

over your enterprise software and

hardware. Its software distribution

module can give you the ability

to rapidly and efficiently deploy

complex mission-critical applications

to multiple locations from a central

point. After systems have been

deployed, the inventory module

lets you automatically scan for and

collect, hardware and software

configuration information from

computer systems across your

enterprise. This session will focus on

the software distribution module and

will discuss the current release as

well as future directions.

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C&O 12: Software and Data Distribution

at R+V Versicherung - On the way to

configuration management

Speaker: Christop Schulz,

R+V Versicherung



• Requirements to operate offline

clients with SWD

• How one could combine off the

box functionality by Tivoli and

enhanced functions

• Practical aspects of configuration

management.

Based on several years’ experience

with software distribution to desktop

PC’s at R+V the challenge was to

provide a solution for software- and

data- distribution to the laptops

of mostly offline working external

insurance agents.

The presentation describes the final

solution based on Tivoli SWD 4.1 /

Framework 3.7.1 and reasonable parts

including an extended client GUI that

where provided by R+V and shows

up efforts that lead to configuration

management.

The presentation also covers the

integration efforts that arise when

implementing a solution around

data delivery and administration. It

describes the experiences made

with planning and implementation,

the internal processes and the

working environment.

C&O 13: Tivoli Workload Scheduler - with

‘Integrated Scheduling with Enterprise

Applications’

Speaker: Warren Gill, IBM Tivoli


What you will learn: How to add value

to your e-busines applications using

IBM Tivoli Workload Scheduler.

Tivoli Workload Scheduler is the

workload integration engine for

enterprise e-busines applications.

This session describes how

Workload Scheduler adds value to

e-business infrastructure by

integrating directly with your

applications.

C&O 14: The Tivoli Reporting Solution

Speaker: David Hobbs, IBM Tivoli



• The new Tivoli Reporting

Architecture

• Consistent reporting across

Management applications

• Installation and migration

considerations.

Businesses, quite rightly, are

demanding more, and better

accountability from the IT

department. You have a variety of

tools, and vast amounts of data. What

you need is a clear, concise strategy

and methodology for aggregating,

and using the information you have

to support the business. This session

gets you started.

C&O 16: Tivoli Workload Scheduler -

Advances and Directions

Speaker: Warren Gill, IBM Tivoli


What you will learn: The value of

Tivoli Workload Scheduler.

IBM Tivoli Workload Scheduler is at

the nucleus of IT Operations and

e-busines Infrastructure. This session

describes how Workload Scheduler

adds value to that infrastructure, and

how we will improve the product in

future releases.

Security Management Track

Security is the top e-busines

inhibitor. Corporations face

competitive pressures driving

Enterprises to e-busines,

compounded by the complexity

of the issues typically required for

keeping resource access under

control. With e-busines’ inherent

security challenges, protection of

Enterprise assets becomes even

more critical! With Tivoli SecureWay’s

solutions, your framework for e-

busines security moves way beyond

‘keeping the bad guys out,’ enabling

you to:

• Deploy focused, efficient and

effective security management

• Offer your partners, suppliers,

employees and customers

personalised and secure e-busines

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• Take a proactive and effective

approach to keeping your

operational environment free of

viruses, hackers, and denial-of-

service attacks.

This track covers the current details

and plans of the combined product

set, and provides presentations

that help you understand the

critical security issues facing every

technology-reliant organisation.

There will be technical sessions

with practical examples showing

how Tivoli’s policy-based, one touch

management makes it possible to

bring security under control. This

means giving the right people the

right access without a hassle.

SEC 1: Tivoli Security Management:

Strategic Update (Executive View)

Speaker: Arvind Krishna, IBM Tivoli


What you will learn: Tivoli Security

and Privacy Strategy.

Dr. Arvind Krishna, vice president of

security products for Tivoli Software,

will present an overview of the

security and privacy markets. He will

discuss future trends, opportunities,

threats and will outline IBM’s vision

and solution strategy that address

these markets.

SEC 2: Tivoli Identity Manager: Product

Overview, Roadmap and Deployment

Hints and Tips

Speakers: Srdjan Ljubisavljevic and

Eustace Cornwall, IBM Tivoli


What you will learn: Overview and

deployment tips for Tivoli Identity

Manager.

As companies expand into

e-business and respond to the

dynamics of changing business

environments, they must change

the way they establish relationships

between users and business

resources - managing who gets

access to what.

More people will need access

to these critical resources, and

fluctuating user populations and

rapid employee turnover will make

the provisioning of access even

more complex. To compensate for

these business inhibitors, companies

must increase the efficiency and

reduce the cost of managing user

information. Tivoli Identity Manager

helps organisations address these

key business issues and rapidly

realise return on investment by

bringing users, systems and

applications online quickly.

This session will introduce Tivoli’s

current offering in this space. The

value proposition, customer pains

and technical content of Tivoli

Identity Manager Version 1.1 will be

discussed. We will also take a look at

what is planned for the next release

and beyond. Finally, experiences

gained and lessons learned in

several pilots and deployments will

be shared with the audience.

SEC 3: For WebSphere Security Think

IBM Tivoli Access Manager

Speaker: Vaughan Harper, IBM Tivoli


What you will learn: An overview of

Tivoli Access Manager.

This presentation covers IBM Tivoli

Access Manager for e-business and

its comprehensive, scalable, and

standards-based authentication,

single sign-on and authorisation

services for Web pages and Web

applications.

How the Access Manager security

services ensure that only authorised

users are granted access to data,

services and transaction is described.

Also covered is how changes to

be made to security policy can

be achieved without the need for

complex, proprietary code security

code in WebSphere, WebLogic.

SEC 4: Threat Management - IBM Tivoli

Risk Manager: Product Overview and

Roadmap

Speaker: Phil Billin, IBM Tivoli


What you will learn: An overview of

Tivoli Risk Manager.

As companies expand into

e-business and respond to the

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dynamics of changing business

environments, they must change the

way they ensure that their security

systems perform to security policy.

Managing the data generated by

many and diverse systems in an

enterprise can no longer be handled

manually. The data is too large and

complex, leaving companies IT

systems exposed to attack due to

lack of available and skilled resource.

More critical to many companies

is that this may result in a failure of

security audits, which in many cases

directly affects the companies ability

to legally operate. To remove these

business inhibitors, and potentially

expensive failures, companies must

automate the collection and analysis

for system security data so as to

provide only valid INFORMATION

as opposed to just data, that can

be understood and handled by the

limited and valuable experienced

security professionals.

This session will introduce IBM

Tivoli’s current offering in this space.

The value proposition, customer

pains and technical content of IBM

Tivoli Risk Manager Version 3.8 will

be discussed. We will also take a

look at what is planned for the next

release and beyond.

SEC 5: Atomic Physics for Intrusion

Detection Purpose

Speaker: Stephane Woillez, IBM Tivoli


What you will learn: Intrusion

detection techniques of Tivoli Risk

Manager.

Detecting intruders trying to

penetrate networks of computers is

not an easy task. Monitoring systems

for these attacks, 24 hours a day, day

after day, requires a net of sensors,

looking at data crossing networks,

tasks executed by computers, and

gates protecting the internal network

from alien systems.

Issues of intrusion detection are

numerous, requiring several layers

of defenses, working together to

give a real-time synthesis of the

information system’s security status.

Two years ago, IBM introduced Risk

Manager, the industry leading Hyper

console that automatically controls

the security status of networks

by gathering and consolidating

information from all the deployed

security sensors.

This session will reveal some of the

high-tech techniques developed by

the IBM Research Laboratory that

make Risk Manager so unique and

so powerful in detecting aggressive

behaviours; including how atomic

physics applied to intrusion detection

has made it possible to detect an

unlimited number of attacks over an

unlimited period of time.

SEC 6: Securing WebSphere applications

with Policy Director

Speaker: Johan Bakker, Bartox


What you will learn: How to secure

WebSphere applications with Tivoli

Policy Director.

This session is about the options

to secure WebSphere Application

Server. It shows in detail how to

use the Policy Director WebSphere

enforcer (PD WAS) to secure

WebSphere.

SEC7: Managing Privacy

Speaker: Mike Collins, IBM Tivoli


What you will learn: Tivoli’s approach

to Privacy Management.

Tivoli Privacy Manager is an access

control solution developed for e-

businesses needing to effectively

implement privacy policies,

protecting consumers’ personally

identifiable information. This is

essential to protect consumer trust

and brand integrity and to avoid

potential legal action based on

privacy invasion.

This presentation covers how Privacy

Manager can control access to

personal information, to comply

with laws, industry regulations and

customer expectations. It describes

how Privacy Manager will allow you

to use a common Authorisation and

Identity Framework to coordinate

enforcement of Privacy and Security,

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and how to extend the authorisation

capabilities of IBM Tivoli Access

Manager for e-business via instance-

based authorisation and dynamic

roles.

SEC 8: A Services view on building

successful solutions with IBM Tivoli

Access Manager for e-business

Speaker: Vince Cassidy, IBM Tivoli



• Planning your project

• Meeting requirements

• Avoiding obstacles.

This presentation focuses on the

issues around designing, building,

and managing successful solutions

using Tivoli Access Manager. It

highlights a number of Access

Manager solutions provided by the

EMEA North Region services team.

This includes the requirements for

the projects, how these requirements

were met, and discusses some

of the obstacles that had to be

overcome in order to achieve a

successful implementation.

SEC 9: Secure Electronic Self-Service in

the Public Sector in Denmark

Speaker: Eddy Madsen,

Cap Gemini Ernst and Young



• To get a security solution in

the Public Sector using digital

certificates

• To use roles based access to

different Web-applications

• To get an effective integration using

standard products.

Cap Gemini Ernst and Young has

developed a repeatable security

solution for the Public Sector in

Denmark based on IBM/Tivoli

Access Manager for e-business. The

solution can identify the citizen using

user-id/password or public digital

certificates in electronic self-service

Web-applications, given access to

the right applications and signing

documents using the certificate.

SEC 10: Protect your e-business

from the Security Flaws Inherent in

UNIX and Linux

Speaker: Vaughan Harper, IBM Tivoli


What you will learn: Enhancing the

security of UNIX and Linux.

This session looks at the security

implications of the UNIX super user

(root) model. IBM Tivoli Access

Manager for Operating Systems

is a comprehensive solution that

addresses the division of root

capability, fine-grained access

control to file system and network

resources, and the detailed auditing

of security-sensitive operations.

We’ll look at how this product

works without adding significant

overhead to the system, and typical

configurations and best practices in

adding a sophisticated security layer

to UNIX and Linux.

SEC 11: Secure Messaging (MQ)

Speaker: Jon P Harry, IBM Tivoli


What you will learn: How to secure

messaging with IBM Tivoli Access

Manager for Business Integration.

IBM Tivoli Access Manager for

Business Integration (A New Twist

on Middleware Messaging Security

using PKI Technology) - S/MIME

allows e-mail messages to be

signed and encrypted during transit,

which enables message integrity,

verification of the sender’s identity

and ensures that only the intended

recipients can read the message.

IBM Tivoli Access Manager for

Business Integration does the same

thing for WebSphere MQ messages

while also providing authorisation

and auditing.

SEC 12: An unusual Design for Tivoli

SecureWay User Administration Avoiding

Orphan Accounts

Speaker: Bernhard Kragl,

Triaton GmbH



• Design of an application oriented

user administration

• Handling of multiple records for the

same user

• Implementation of custom

attributes to handle special user

attributes (AIX environment only).

Users normally get an account

on a particular machine because

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they work with an application

hosted on this system. In the usual

User Administration design this

information - which user works with

which application and has therefore

an account - is lost. To keep this

information we recommend one

profile per application and use an

extra level of profile managers as

merge point. On the other side, this

design has to handle the problem

of having multiple records for the

same user.

SEC 13: Centralised User administration

Speaker: Martin Keller, ITErgo


What you will learn: Project

experience with Tivoli Identity

Manager.

ITErgo was founded in 2000 as a result

of establishing the ERGO-Insurance

Group consisting of 4 large German

insurance companies (Deutsche

KrankenVersicherung (DKV),

VICTORIA, Hamburg-Mannheimer

und DAS). ITErgo’s assignment is to

provide the centralised IT Service for

the ERGO group.

The ERGO-Insurance Group is the

second largest insurance company

in Germany having approx. 30 000

employees (located in 4 German

cities) and approx. 15 million

customer. Due to the fact of merging

4 individual companies having

completely different IT-Landscapes

so far, ITErgo established several

projects to overcome this situation.

In the security area, 3 major projects

where defined trying to match a

given situation and expectation of

individual companies as well as

to unify processes and policies

across the ERGO-group. By means

of centralised User administration,

appropriate tools will enable ITErgo

to establish common policies

for Create, Delete and Modify of

single users across the enterprise

IT Infrastructure. Once policies are

established, they can be applied to

employees as well as to the field

service and in future to external

customers as well using ITErgo-

Systems via Internet.

Beside the organisational and

structural objectives ITErgo wants to

shape for 2 further targets with this

project.

Using Tivoli’s integrated System

Management Approach for security,

costs of the User Administration

can be reduced significantly while

increasing the security level across

ITErgo simultaneously.

Phase 1 of the Centralised User

Admin Project was started in August

2001 at DKV in Cologne, comprising

all central IT-Systems of DKV. In this

talk ITErgo will share its experience

implementing phase 1 of the named

project (4 000 user at DKV) and will

discuss project scope and lessons

learned. ITErgo is using the latest

Version (3.8) of Tivoli User Admin for

the implementation.

SEC 15: Extending Policy Director

authentication with Biometrics

Speaker: Nils Meulemans, SecurIT


What you will learn: How to extend

Policy Director authentication with

biometrics.

Based on the experience gained in

implementing custom authentication

services, SecurIT has developed

a model for a reusable Policy

Director CDAS server. This model

has been used is several Policy

Director projects in the Benelux. The

presentation will briefly describe

this model and will show how it can

be tailored to extend Policy Director

authentication with biometrics.

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Storage and SAN Management Track

Data may be your most important

resource, and availability and

protection of that data is critical.

IBM Tivoli Storage management

products are descended from IBM’s

award winning Adstar Distributed

Storage Manager (ADSM), and

continue to lead in innovation and

usability. Learn about centralised,

automated and policy-based

management and continue to lead in

both function and ROI.

STOR 1: Tivoli Storage Management:

Strategic Update (Executive View)

Speaker: Brenda Zawatski, IBM Tivoli


What you will learn: Executive

Overview of Tivoli’s Storage

Management solution.

This session will cover the Tivoli

Storage Portfolio at a high level,

the value propositions and the

competitive environments. It will also

include the Tivoli Storage Strategy

for 2002 as well as the technology

direction and marketplace strategies.

STOR 2: Storage and Service

Management

Speaker: Ian Hancock, IBM Tivoli


What you will learn: The relationships

between Tivoli storage Management

and your Service Level Agreement.

This session explores the

significance of IT Service

Management processes to IT

organisations in terms of their ability

to deliver services to end users

within the framework of Service Level

Agreements.

The relationship between the

disciplines of these core IT processes

and the functionality offered by Tivoli

Storage Management solutions is

discussed both for the traditional

data management products and

new Storage Resource Management

solutions.

STOR 3: Protect your Business from

Disasters

Speaker: Ian Hancock, IBM Tivoli


What you will learn: How to plan for

disaster delivery.

Traditionally disaster recovery has

been defined as the ability to recover

from a catastrophic outage of IT

systems.

It is critical to have a plan for these

events, but planning a recovery from

catastrophic disasters still leaves

an enterprise exposed to the risk of

lost revenue and lost productivity

resulting from occurrences that are

for more mundane - for example,

at least 80 percent of all date loss

results from human error. In this

session, the speaker will detail the

requirements for a comprehensive

plan to enable the enterprise to

recover from unplanned outages and

how the challenge can be met with

well-developed and tested solutions.

STOR 4: Tivoli Storage Management

Architecture and Roadmap

Speaker: Steve Cliff, IBM Tivoli


What you will learn: The architecture

and roadmap for Tivoli Storage

Manager.

This session will review the core

architecture which enables Tivoli

Storage Manager to deliver unique

functionality and business return. The

speaker will also outline the roadmap

and vision for the future building

on today’s Tivoli Storage Manager

platform and also introducing new

storage resource management (SRM)

solutions to deliver total storage

management for the enterprise.

STOR 5: Getting Real Business Value

from your Tivoli Storage Management

Solutions

Speaker: Rob Hockey, IBM Tivoli


What you will learn: How to achieve

a Return on Investment from Tivoli

Storage Manager.

This session will explore the

significant cost and ROI advantages

of choosing Tivoli Storage

Management Solutions for enterprise

backup, restore and archive -

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enabled by Tivoli Storage Manager’s

unique architecture. The session will

explore this topic using examples

of real-life customer environments

where cost savings have been

made when compared to customers’

previous or alternate backup/restore

solutions.

STOR 6: Managing Data Growth with an

Archiving Strategy

Speaker: Cyrus Niltchian, IBM Tivoli


What you will learn: How to develope

an arching strategy to manage your

data growth.

The ‘IBM Tivoli Storage Managers

for Applications and Databases’

(formerly known as TDPs) and ‘IBM

Content Manager CommonStore’

are complementary products, which

can leverage each other by providing

Data Protection as well as Content

Management. The session will focus

on different solution architectures

spanning from Data Protection

over Data Archiving to Content

Management. An evolutionary growth

path will be proposed and the

modularity of both products will be

elaborated. The overall architecture

as well as selling points for the

harmony pairs are provided.

STOR 7: SAN Management and SRM



What you will learn: Details on

managing SANs and the new Storage

Resource Managment Solution.

This session explores the

requirements and challenges for

managing networked storage and an

enterprise’s total storage resources.

The speaker will describe how Tivoli

storage management addresses

these through automated, policy-

based solutions including a new

storage resource management

(SRM) offering.

STOR 8: TSM LAN v LAN-free v

Server-free

Speaker: Jason Bamford, IBM Tivoli


What you will learn: Best practices for

Tivoli Storage Manager solutions.

This technically-oriented session

discusses considerations and ‘best

practices’ for designing a robust and

optimised backup solution using

Tivoli Storage Manager.

STOR 9: Integrated Backup for

Databases

Speaker: Klemens Poschke, IBM Tivoli


What you will learn: Backup of

relational databases with Tivoli

Storage Manager for Databases.

This technical session reviews the

requirements for online, integrated

backup of relational databases with

a particular emphasis on methodical

alternatives. The Tivoli Storage

Manager data protection products

for databases are described along

with a technical review of the product

implementation.

STOR 10: Integrated Backup for Lotus

Domino and Mail




details for Tivoli Storage Manager for

Mail.

IBM Tivoli Storage Manager for

Mail (formerly known as TDP) is a

key component of our marketing

positioning for 2002. This session

will focus on solution architecture

as well as ‘general’ technical details

and implementation of the product.

Session will go into detailed

discussion of setup and operation

of the product. Lotus Domino as well

as MS Exchange specific aspects

will be discussed. A solution for the

MS exchange ‘Individual Mailbox

Restore’ requirement will be alluded

and proposed. The Session will

also review Server-less backup vs.

LAN-free backup for the product

and will discuss considerations and

expectations (positioning).

STOR 11: Integrated Backup for

WebSphere Application Server 3.5

Speaker:Cyrus Niltchian, IBM Tivoli



for Tivoli Storage Manager for

Application Server.

IBM Tivoli Storage Manager

for Application Server is a key

component of our marketing

positioning for 2002. This session

will focus on solution architecture as

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well as ‘general’ technical details and

implementation of the Tivoli Manager

for Application Server. Session will go

into detailed discussion of setup and

operations. Specific aspects of the

IBM WebSphere Application Server

will be highlighted. Session will also

review architecture and discuss

considerations and expectations

(positioning).

STOR 12: Integrated Backup for SAP

Speaker: Hans Joachim Renger,

IBM Tivoli


What you will learn: Using Tivoli

Storage Manager for back up of SAP.

This technical session reviews

the requirements for online,

integrated backup of SAP database

environments. The Tivoli Storage

Manager data protection products

for Enterprise Resource Planning

are described along with a technical

review of the product implementation.

STOR 13: Integrated Backup for IBM

Enterprise Storage Server (ESS)

Speaker: Hans Joachim Renger,

IBM Tivoli



details in the use of Tivoli Storage

Manager with the IBM ESS (Shark).

This technical session reviews the

requirements for online, integrated

backup of R/3 relational databases

when using the IBM Enterprise

Storage Server (ESS or ‘Shark’).

The Tivoli Storage Manager data

protection product uses the ESS

Copy Services ‘Flash copy’ function

that is described in this session along

with a technical review of the product

implementation.

STOR 14: How to Build a Storage

Provider Business

Speaker: Rickard Ekstrˆm,

Virtus Storage Provider, Sweden



• How can you take benefit of TSM

building a scaleable backup

solution

• When to consider using a Storage

Provider Partner

• Some tips on building the

infrastructure and platforms

• The reason we started the

company

• How the business strategy

changed from primary to

secondary storage

• The reason we used TSM to build

our backup business

• The technical platform, how we

did it, what to look out for what

will we do in the future, storage

management, disaster recovery.

STOR 15: TSM Implementation at the

Albert Heijn Twin Computer Centre

Speaker: Gerard Beerepoot, Ahold ISE



• The way TSM can be architected in

a Twin Computer Centre concept

• How a Twin Computer Centre can

be structured to provide Disaster

Recovery for TSM

• Considerations for implementation

choices regarding IBM 3494 tape

library and tape drive sharing, TSM

security and scheduling.

Two years ago Albert Heijn didn’t use

TSM. Now we are a reference site for

the product. What caused us to start

a conversion and what choices have

we made?

The presentation starts depicting

our backup/restore hardware

infrastructure spanning two computer

centres. It shows how LAN, SAN and

remote copy connections between

them are used to fulfill several

functional requirements. Our TSM

Disaster Recovery provisions are

shown. Decisions about IBM 3494

tape library and tape drive sharing,

TSM security and scheduling are

explained.

STOR 16: Tivoli Storage Manager



What you will learn: Why Tivoli

Storage Manager is the superior

Enterprise Back up solution.

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Tivoli Storage Manager is the

superior enterprise backup product!

Come learn about the latest

benchmark between Tivoli Storage

Manager and Veritas NetBackup.

We will explore TSM competitive

strengths, and will highlight how TSM

brings your company the highest

ROI and lowest cost of ownership for

enterprise backup .

STOR 17: Exploiting TSM in a

Heterogeneous Library

Speaker: Chris Young,

Gresham Computing plc


What you will learn: How to exploit

Tivoli Storage Manager in a

heterogeneous library.

Maximising the return on

storage assets and containing

administrative costs, while at the

same time securing business

continuity, remains one of the

biggest challenges facing IT

managers. Learn how you can

reconcile these pressures within

your TSM environment, through the

deployment of EDT-DistribuTAPE.

Using a range of case studies

from some of the world’s largest

enterprises, this presentation will

demonstrate how organisations

can: - Maximise the return from

existing library assets - Develop

best-of-breed, point-in-time purchase

strategies for library hardware -

Improve storage availability - Contain

costs of media management in the

face of rapid data growth

STOR 18: ROI to your Organisation

Speaker: Andy Slater,

Tectrade Computers Ltd


An ROI study involving Tivoli Storage

Manager products

Managing Your Business

These important sessions do not

easily fall into any of the defined

product related tracks. Customer

and Business Partner experiences

with Tivoli products including case

studies, detailed technical review

sessions and relevant Tivoli business

partner integration, examples which

all help round off the Tivoli program.

MYB 2: SLA/Service Level Management

- it’s Working Reality (Double session)

Speaker: Gerd Tichy, SOLCON

IT-Management Corporation


What you will learn: The relationship

between Business and IT

infrastructure.

This presentation is discussing

the relationship between business

and IT infrastructure. It shows

how business requirements can

be transformed into IT services

(including service level definition)

meeting the business requirements.

It also shows a customer case and

discusses the problems during

such an implementation and how

they have been solved. Furthermore

it gives an abstract of benefits of

service level management.

MYB 3: Tivoli and User Groups

Speaker: Elise Kushner, ACT

IT-Consulting and Services


What you will learn: The benefits of

Tivoli User Groups.

• Goals and objectives of user

groups

• Which user groups exist in Europe

• The line of communication

between user groups and Tivoli

• Structure of a typical user group

meeting

• GSE Germany’s experiences with

and relationship to Tivoli

• How to join or found a user group

or get more information.

MYB 4: IT Optimisation for Enterprise

Systems Management

Speaker: Jeroen Visser, IBM IGS-ITS



• Optimisation objectives are

business related

• Optimisation objectives can only

be achieved by a combination

of organisation, processes and

technique related changes

• IBM has the skills, experience and

means to make commitments in

achieving the customer business

oriented results.

The ITS consulting practice for

Enterprise Systems Management

has developed an offering where

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we share the responsibility with

the customer to optimise their IT

management operation. This highly

modular and Tivoli based approach

is based upon our experience, best

practice and proven consulting

methods. In short we realise

optimisation by transforming the IT

support organisation into a business

process oriented and SLA driven

service delivery organisation. What

makes this offering unique is the fact

that IBM has a focus on achieving

business goals by delivering a

working solution and not products.

The presentation describes how

we translate business objectives,

based on the balanced scorecard,

into Tivoli based solutions where

business process management,

service support and delivery and

SLA management are key.

MYB 5: Customer Oriented Web Service

Management

Speaker: Colin Clarkson-Short,

Deloitte Consulting



details for Web Service

Management.

In a jointly funded project with IBM,

Deloitte Consulting’s European ESM

(Enterprise Systems Management)

practice has developed a reference

implementation of the Tivoli Web

Solutions e-management suite. This

implementation, hosted by Deloitte’s

European Solution Centre (ESC)

in Bath, provides a demonstrable

and repeatable solution forming

a ‘springboard’ to generate client

interest and fast-track future

implementations. The experiences

and metrics gathered by monitoring

the ESC’s portal Web server have

enabled the refinement of Deloitte

Consulting’s best practice approach

to Web service management.

MYB 6: Rolling out a Tivoli Infrastructure

with RapTER

Speaker: Kai von Thadden,

Triaton GmbH



• Share experience with RapTER

• Share experience from a Tivoli

rollout

• Learn about Triaton’s managed

services offering.

Tivoli provides the tool RapTER that

helps to roll out a Tivoli Infrastructure

more quickly. This tool was used to

design and roll out the infrastructure

for project SPIRIT. SPIRIT is the

complete redesign of the Tivoli

Framework based infrastructure for

Triaton Hosting Centres. This talk

shares the experiences gained from

using RapTER with the audience.

MYB 7: The role of Systems Management

in managing the worldwide IT-

Infrastructure

Speaker: Klaus Stephan, IBM IGS-SO



• A basic understanding of

the strategic shift in Systems

Management Infrastructure

Solutions

• A basic understanding of the

challenges that underlay that

strategic shift

• How IBM covers those new

requirements in Strategic

Outsourcing Service Delivery

We will discuss the role of Tivoli

Software in the context of a new

strategic shift in the Outsourcing

Decision. Therefore we will use an

actual real life example.

MYB 8: Global Systems Management

with Tivoli

Speaker: Paul Thomas, Unicible


What you will learn: How to make the

move from Systems Management to

Service Level Management.

To change from the management

of systems to the management of

services and transform Systems

Management to make it global,

integrated, coherent and evolutive

whilst ensuring control of costs.

Systems Management being

all the functions necessary to

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Tivoli

manage an IS infrastructure with

the goal of assuring the quality of

the services delivered at the best

cost. It must remove the islands, the

redundancies and fill the holes of

management in order to improve the

quality of our services in a business

perspective and to reduce the time

of unavailability of applications

(not systems). This is the goal for

Unicible and how are we meeting

the challenge.

MYB 9: Role-Based Software

Distribution to Active Directory Users

Speaker: Rene Klever, Triple P



• How to perform Software

Distributions to Active Directory

Users

• How to perform role-based

Software Distributions

• How to perform On Demand

Software Distributions

A lot of companies that start to use

Active Directory want to manage

their users using a roles system.

They create Global Groups for

each function in Active Directory

and assign all the necessary

resources for that function to that

group. The presentation shows

how application access of these

functions can be managed from

Tivoli and how software distribution

to a user can be performed based

on its specified function or role. Out

of the box Tivoli can only distribute

software to systems, not to users.

The presentation will show how to

distribute software to users creating

a true Roaming Environment. One

of the necessary technologies

for a true Roaming Environment

is ‘On Demand Distribution’. The

presentation will also show how to

do this with Tivoli.

MYB 10: Total Wireless Management

- Nokia

Speaker: Juha Oja, Nokia


What you will learn: Nokia’s

experience with Wireless

Management.

Public WLAN opportunity highlighting

the business related reason why

mobile operators (besides Telco’s

and ISP’s) should leverage their

assets and take their ‘piece of the

cake’. The main reasons are:

• potential end-users are business

travelers with laptops (these guys

have mobile phones and SIM’s

- i.e. they are exisitng custmers of

mobile operators)

• mobile operators that already have

infrastructure to authenticate and

invoice subscribers in secure way

• mobile operators can provide

international roaming, Nokia

Operator Wireless LAN solution.

Nokia has a unique solution

designed to meet mobile operators

requirements, solution overview

(elements, functionality), utilising the

SIM, cards for secure authentication

and billing and roaming Centralised

network management of Nokia

Operator Wireless LAN with IBM

Tivoli, centralised management

solution needed to manage WLAN

access points. Access controllers,

IBM Tivoli provides a good, cost-

effective solution, joint project IBM

- Nokia

MYB 11: Business Driven Changes to

Process Level Management

Speaker: Petri Parkkali, Novo Group



• Integration from other system

management tools to Tivoli

• Process level view to system

management

• Lessons learned on multicustomer

multiplatform outsourcing

environment

Novo has 30 years experience in

Outsourcing business: - Business

drivers - Critical multicustomer

multiplatform environment -

Effects on processes, methods

and knowledge - Migration from

Unicenter/Openview to wide Tivoli

environment - Focus to development;

case examples Service concept

versus system management

architecture. Challenges to manage

process level SLA’s and SLM’s

- what’s Tivoli’s role Effects on

processes - how we priorised tasks

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Tivoli

Difficult integrations and point

solution environment versus Tivoli

based new environment. Integration

model - PLAN – CO-OPERATE

– MIGRATION from TNG to TIVOLI

– NEW SERVICES – AUTOMATION

– DEVELOPMENT, STEP BY STEP

Some development examples; PDA-

management, Novo’s MobTec = TEC

interface on Nokia 9210.

Tivoli Birds of a Feather

Running throughout the conference

you might want to participate in

one or more of these sessions.

The birds of a feather sessions

- a series of onehour roundtable

discussions based on some of the

breakout sessions - gives you the

opportunity to cover topic led Q&A in

a more relaxed forum. With a mixed

level of technical content, these

sessions span the whole spectrum of

technology management, enabling

you to choose the ones most relevant

to you and your organisation. They

provide an additional opportunity

to meet the experts and get your

questions answered. For those of

you that attend Tivoli User Group

meetings the Birds of a Feather

sessions are similar to ‘special

interest groups’ (SIGs).

BOF 1: Monitoring Solutions: All you DM

concerns answered

Speakers: Bob Madey, Peter Lobrutto,

Theo Winkelmann, IBM Tivoli


If you are concerned about the

migration issues or the new

functionality of the proactive analysis

components, then this is for you. You

can ask specific questions around

the introduction of the proactive

analysis components and how it will

affect you.

BOF 2: Business Impact Management

Solutions: Welcome to the TBSM world

Speakers: Kevin Anthony, and Tony

French, IBM Tivoli


Confused as to where this fits? What

the new functionality will give you?

Then ask the experts.

BOF 3: Event Correlation and Automation

Solutions: All you Wanted to Know About

Event Management

Speakers: Bob Madey and Andrew

Naiberg, IBM Tivoli


Find out how you can manage non-

Tivoli resources, how to integrate

with other Tivoli products. If you are

concerned, then you should attend.

BOF 4: Performance and Availability:

Roundtable/Q&A

Speaker: IBM Tivoli


This Question and Answer session

will have a panel of subject experts

including Product Management,

Developers, Services and Support

so that you can ask a wide range of

questions

BOF 5: Job Scheduling: Cross Platform

Scheduling and Application Integration

Speakers: Warren Gill and Geoff Pusey,

IBM Tivoli


Learn more about performing

distributed and host scheduling

using TWS. Learn also about the

future strategy for the product.

BOF 6: Autonomic Computing

Speakers: Dan Biram and

Maria Albena Carlizza, IBM Tivoli


BOF 7: Mobile Device Management:

Extend your enterprise to pervasive

device management

Speakers: Alan Hsu and

Jim Jennings, IBM Tivoli


Find out how you Tivoli can help you

manage your pervasive devices.

BOF 8: IBM Tivoli Configuration

Manager: Enhancements to Software

Distribution and Inventory

Speakers: Debbie Bandera and

David Ertl, IBM Tivoli


Speak to our developers and

Product Managers to learn about the

enhancements to our C&O portfolio

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Tivoli

BOF 9: Configurations and Operations:

Roundtable/Q&A

Speaker: IBM Tivoli


We will have a panel of subject

experts including Product

Management, Developers, Services

and Support so that you can ask

a wide range of questions. This

session will be an open forum.

BOF 10: Identity Management - All about

Managing Identity

Speakers: Arvind Krishna, Srdjan

Ljubisavljevic and Maria Ivana,

IBM Tivoli


An excellent opportunity to have your

business and technical questions

about Identity Management across

complex environments answered.

BOF 11: Threat Management -

Risk Management, Intrusion Detection

and Privacy

Speakers: Phil Billin and Stephane

Woillez, IBM Tivoli


This session offers you the chance

to participate in discussions

concerning the important issue of

security threats to your enterprise.

BOF 13: Access Management - Access

Manager for Operating Systems and

Access Manager for Business Integration

Speakers: Vaughan Harper, James

Darwin and Marc Deflers, IBM Tivoli


An informal Question and Answer

forum where the protection of

applications and operating system

resources, and the control of access

to MQSeries resources will be

discussed. You bring the questions,

we’ll bring the answers.

BOF 14: Access Management - Access

Management and all you Want to Know

about WebSphere Integration

Speakers: Arvind Krishna, Vaughan

Harper and James Darwin, IBM Tivoli


Meet the experts. An opportunity

to discuss security issues affecting

e-business, in particular Web-

based administration, policy-based

security and Integration with the IBM

WebSphere product.

BOF 15 : Tivoli Storage Manager -

Performance Tuning

Speakers: Alberto Chechi and

Brian Hansford, IBM Tivoli


Find out more about how to get the

best out of your TSM server/network.

BOF 16: Data Management - Protecting

your environment with Tivoli Storage

Manager for...



Would you like to find out more

about protecting your Mail servers,

Application Servers, Databases and

Hardware (ESS/Symmetrix). you can

with IBM Tivoli Storage Manager.

BOF 17: SAN Solutions: Storage

solutions for your SAN

Speaker: Jason Bamford, IBM Tivoli


Find out what Storage solution we

have for your SAN, with LAN Free

and Server Free.

BOF 18: Storage - Roundtable/Q&A

Speakers: Steve Cliff and

Jason Bamford, IBM Tivoli


We will have a panel of subject

experts form all area’s of Tivoli

Storage group available so that you

can ask a wide range of questions in

an open forum.

BOF 19: Tivoli Support and Services

- Customer Satisfaction and Account

Management

Speaker: Nick Hinton, IBM Tivoli


Nick Hinton, Manager of the Tivoli

EMEA Customer Satisfaction Team,

will chair a Q&A session dealing

with account management queries

customers may have. This will

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Tivoli

101

include insights into the processes

and special initiatives underpinning

the EMEA customer satisfaction

programme.

BOF 20: Tivoli EMEA - EMEA

Executive Roundtable

Speaker: Bill Kribbs, IBM Tivoli


Supported by: Bob Evans, Stephen

Anderson and Maurizio Piatti

Bill Kribbs, Tivoli Vice-President

responsible for worldwide Support

and Services, will chair a session

answering queries on aspects

of Support and Services. Bill

will be supported by the senior

management team of Tivoli EMEA

Support and Services.

BOF 21: Tivoli Support and Services:

Services Roundtable

Speakers: Steve Anderson,

Kevin Denyer, IBM Tivoli


Steve Anderson, Director of Tivoli

Services in EMEA, will chair a

session to answer questions and

offer new insights into how Tivoli

Services can support customer

deployments. Kevin Denyer, head

of the EMEA Advanced Technology

Group, will lead on technical and

specific product issues.

BOF 22: IBM Global Services: Roundtable

Speaker: Heather Hill, IBM IGS-ITS


Heather Hill, EMEA Regional Offering

Executive, Infrastructure and Systems

Management Services, will chair a

session focusing on the role and

functions of IGS in supporting Tivoli

deployments in EMEA. This will

help clients understand the inter-

relationship of the Tivoli and wider

IBM organisations in the regions and

pan-EMEA.

BOF 23: Tivoli Support and Services:

Internal Quality Initiatives

Speakers: Bob Evans and

Kevin Denyer, IBM Tivoli


Tivoli EMEA has numerous initiatives

to improve the quality of service

provided to customers, both in terms

of technical quality and quality of

service. Bob Evans, head of Tivoli

EMEA Support and Services, will

chair the session, supported by

Kevin Denyer, head of the EMEA

Advanced Technology Group.

BOF 25: Tivoli Customer Support:

Customer Support Roundtable

Speaker: Maurizio Piatti, IBM Tivoli


Supported by: Stuart Asbury,

Francesco Davidde, Gary Hamilton

Maurizio Piatti, Director of Tivoli

EMEA Support, will chair a Q&A

session on any aspect of support

management customer wish to

raise. Specifically, this will offer new

insights into the detail of how the

support process works and how it

can be used by customers to best

effect.

Tivoli Clinics

We have two clinics on offer at

the Symposium. One focusing on

Tivoli education the other on Tivoli

Support.

Education Clinic - Room F247

Tuesday 14:30 - 18:00

Wednesday 09:30 - 18:00

Thursday 09:30 - 18:00

Friday 08:45 - 13:30

For all your Tivoli Education needs

and advice, why not visit the

Education Clinic? We offer different

kinds of education consultancy

services. Our team of Education

Consultants can support you with:

• General advice and guidance on

all Tivoli training programmes and

products to help you identify the

best possible training solution

• Training Needs Analysis to help

you identify where your current

Tivoli skills are and what skills are

required to make optimal use of

Tivoli products

• Project Management of local on-

site Tivoli training programmes or

customised Tivoli classes.

If you want to become a Tivoli

Training Partner, come and talk to

our Training Partner Relationship

Manager about how to enable Tivoli

Education in your region. If you are

already a Training Partner, come and

talk to us about our new offerings!

Tivoli

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Tivoli Support Clinic - Room F245/246

Tuesday 14:30 - 18:00

Wednesday 09:30 - 18:00

Thursday 09:30 - 18:00

Friday 08:45 - 13:30

The Tivoli Support Clinic’s purpose

during the Symposium will be to

enable customers to meet and

discuss Tivoli support issues,

questions and on going concerns.

Available to you will be Senior

Support Engineers and Customer

Support Managers.

Customers will have the opportunity

to review support processes

including escalations paths,

understand and see the Support

Web offerings and to talk about

general issues and problems they

may be encountering.

Tivoli

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Tivoli Product Name Guide

Current Product Name and Packaging New Product Name and Packaging

Tivoli Enterprise Console

Tivoli NetView

Tivoli CNAT

Tivoli Business Systems Manager IBM Tivoli Business Systems Manager

IBM Tivoli Business Systems Manager - Distributed Edition for z/OS

Tivoli Distributed Monitoring

Tivoli Web Component Manager

Tivoli Manager for Domino

Tivoli Manager for Exchange

Tivoli Manager for BEA Tuxedo

Tivoli Manager for MQ Series

Tivoli Manager for MQ Series Integrator

Tivoli Manager for WebMethods

Tivoli Manager for Workflow

Tivoli Manager for WebSphere Application Server

Tivoli Manager for BEA webLogic Application

Tivoli Manager for Apache Web Server

Tivoli Manager for Oracle Application Server

Tivoli Manager for IIS Web Server

Tivoli Manager for iPlanet Web Server

Tivoli Manager for BEA Commerce Server

Tivoli Manager for iPlanet Appl. Serv and Dir

Tivoli Application Performance Management

Tivoli Web Services Manager

Tivoli Manager for DB2

Tivoli Manager for Informix

Tivoli Manager for Oracle

Tivoli Manager for Enterprise

Tivoli Manager for SAP

Tivoli Manager for Siebel

Tivoli Manager for Peoplesoft

Tivoli Manager for Oracle

Tivoli SLM Application IBM Tivoli Service Level Advisor

Tivoli Web Service Analyzer IBM Tivoli Web Site Analyzer

Tivoli Software Distribution

Tivoli Inventory

IBM Tivoli Enterprise Console

IBM Tivoli Monitoring

IBM Tivoli Monitoring for Messaging and Collaboration

IBM Tivoli Monitoring for Business Integration

IBM Tivoli Monitoring for Web Infrastructure

IBM Tivoli Monitoring for Transaction Performance

IBM Tivoli Monitoring for Databases

IBM Tivoli Monitoring for Applications

IBM Tivoli Configuration Manager

Tivoli

Tivoli User Group

Join the Intelligence

The Tivoli User Group is an important source of

Tivoli product knowledge and experience for you.

It is driven by you, and fully supported by Tivoli.

The objectives are:

• To provide a forum where Tivoli users can

communicate, meet and learn from each

other’s experiences

• To provide Tivoli with direction concerning

product enhancement

• To help define and shape the service levels

of Tivoli solutions

• To address collective member issues to Tivoli

senior management

• To disseminate information about future Tivoli

product directions

• To encourage dialogue between users and

Tivoli development managers.

Find out more about your local Tivoli User Group

during the Symposium by visiting the Tivoli User

Group pedestal.

Connect yourself with a unique community

which aims to assist you in making your Tivoli

implementations successful.

The new Tivoli Customer Portal is now live!

This dynamic repository of critical information was

designed specifically for our customers, exclusively.

The Portal is one of the many ways Tivoli is leveraging

the Web in order to communicate frequently and

consistently with our customers.

The purpose of the Tivoli Customer Portal is:

• Your gateway into Tivoli customer centric information

• Find the answers you need quickly and easily

• Provide networking opportunities with customers

and experts.

Some of the new portal features include: updated

product information, current support highlights,

new rapid implementation programs, tools, and

methodologies. The New Customer Community Centre

promotes user group participation, customer events,

executive Webcasts, reference programs, and much

more. And the ‘Ask the General Manager’ feedback

button enables customers to speak directly with

Robert LeBlanc, strengthening customer relationships

through two-way communications.

To register for access to the site please go to:

www.tivoli.com/customer-portal

The New Tivoli Customer Portal

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