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Schweizerische Bundesbahnen (SBB)Leverages rail system and network transparency to keep trains on schedule

Transporting over 800,000 passengers and more than 220,000 tons of cargo each day, Schweizerische Bundesbahnen (SBB), or Swiss Federal Railways, is easily considered the nation’s leading transportation company. The organization maintains 3,011 kilometers of track that connect more than 800 rail stations. And the business is Switzerland’s fourth-largest employer, with nearly 28,000 employees. To maintain railway tracks and the overall transportation infrastructure, SBB also maintains a large construction organization that engages in roughly 5,000 construction programs each year.

The NeedSmooth operations are essential for SBB’s 9,000 trains a day, which rely on different technologies and interaction with multiple stakeholders, including a large telco provider and a power company. Existing monitoring systems were inefficient: in 2005 a one day system problem stranded nearly 200,000 passengers, costing almost US$5 million. A more aggressive service management strategy was needed to prevent future events of this type.

The SolutionSBB, along with Alcatel-Lucent, developed a service management solution using IBM technology to provide a comprehensive view of the client’s overall infrastructure. IBM Tivoli® Netcool™ monitors status of IT and physical assets - including switches and sensors - throughout the client’s network that connects over 800 train stations and rail lines. And, automated diagnostics and alerts systems reduce the likelihood of future outages.

Schweizerische Bundesbahnen (SBB)Berne Switzerland Travel & Transportation www.sbb.ch

“Trying to manage 3,000 kilometers of track is a particularly daunting task. But, by leveraging our new IBM solution, we’re able to see our entire infrastructure clearly and respond to problems before they can affect our operations.”— Martin Schaeren,

Head of BU Service Management, Swiss Federal Railways (SBB)

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© Copyright IBM Corporation 2010

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Produced in the United States June 2010 All Rights Reserved

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Solution Components

IBM• ® Tivoli® Netcool® Omnibus

IBM Tivoli Netcool Impact•

IBM Tivoli Business Services Manager•

IBM Tivoli Network Manager•

IBM Tivoli Monitoring•

IBM Business Partner Alcatel-Lucent•

What Makes it SmarterDelivers customizable user interfaces that increase network •

transparency, and helps support staff to be better informed about infrastructure healthLeverages proactive management and automated alert systems to •

recognize and repair more than 50 percent of issues before they can impact operationsIncreases the availability of SBB’s train network by approximately •

2,000 minutes per month - therefore saving approximately US$2.3 million each year

For more informationPlease contact your IBM sales representative or IBM Business Partner. Visit us at:

ibm.com/travel