IBM Global Delivery, China

© 2008 IBM Corporation

IBM Global Delivery, China

Jason Fan – Practice Area Leader, IBM China GD

IBM China Global Delivery Center (GDC)

2 IBM Confidential © 2008 IBM Corporation

Agenda

1. IBM China Global Delivery Overview

2. IBM China Global Delivery Capabilities

3. IBM China Global Delivery FSS Capabilities

4. Summary



IBM China SnapshotHub of Global Innovation

China Research Lab (1995)China Software and System Lab (1999)China System Center (2005)Global Services Oriented Architecture solution center (2006)

Shanghai

Beijing

Urimuqi

ShenzhenGuangzhou

WuhanChengdu

Shenyang

Fuzhou

ChongqingChangsha

Kunming

Tianjing

Jinan

Hangzhou

Xian ZhengzhouHefei

Nanning

DalianShijiazhuang

Taiyuan

Ningbo

Suzhou

Harbin

Nanchang

Nanjing

Hub of Global Delivery

Global Delivery Centers (1999)Server Manufacturing (2002)Global Procurement (2006)

IBM China

16,000+ employees26 offices9,000 business partnersMarket leader –servers & storage, middleware, services

China Revenue Growthexcluding PCs

2003 2004 2005 2006

Public RecognitionsMost Admired Foreign Investor (Fortune)Most Respected Company in China (The Economic Observer)Best Employer (ChinaHR)Most Recognized Company in China (CCW)Henry Chow – IT Fortune Man of the Year (China Computer News)



IBM China Global Delivery – A multi-center operation since 1999

•Japan/Korea based business•IBM internal development•Global center for commercial work•Strategic AP BTO site

Dalian

•Japan / US / EMEA based business•Package competency•BTO - APO•Domestic AS resource pool

Shanghai

•Hong Kong business•Strategic center for Financial Services •Strategic SO center•Contact / call center

Shenzhen

ChengduChina GD HC Growth 2004-2006

2004 2005 2006

AS IMBPD ITD CC Procurement & Fulfillment

4000+

•IBM Internal Development•Japan / US-based business•China Domestic AS Resource Pool•Procurement Services



China GDC Overview

Shanghai

Shenzhen

Chengdu

Dalian

Locations

XXXX +

XXXX + AS Total Resources in GD

Key Languages support

Key Sectors support

GMT + 8, EST + 13, CET + 7Time zone

English

Japanese

Korean

Services Application Services

APCC / ISC / IFSC

BPO (IMBPD)

Infrastructure Services

Shanghai

Shenzhen

Dalian

Chengdu

Japan language

Finance / Banking

SAP

AP Localization

Information Mgmt

Manufacturing Execution Systems

Test Services

Baggage Handling*

Financial services

Industrial

IGA

Distribution

Key Focus Areas

AS Technology Profile

18%20%

28%34%

WebMainframePackageOthers



Application Services - Capability Matrix

Media EntertainmentUtility Energy

Communications

Consumer ProductsRetailTravel & Transportation

Distribution

BankingInsurance

Financial Services

SAPOracle

ERP

SAPSiebel

CRM

DB2, Access,Oracle, Sybase,

SQL, IMS

DatabasesLanguages

CICS, COBOL, JCL, Assembler, CSP, IDMS, PL1,

VSAM, MVS

Mainframe

MQ Series, COM/DCOM

Middleware

KEY PACKAGES

KEY TECHNOLOGIES

AutomotiveElectronicsManufacturing

Industrial

KEY INDUSTRIES

People Soft

HRM

Web methods & Various custom

built and package ebusiness solutions

eBusiness

AIX, Linux, Unix,Sun Solaris, OS/2,

Windows

Unix & PC OS

CognosHyperionReport netMicro strategyBusiness Objects InformaticaData Services

Business Intelligence

SAP Services ImplementationSupportMaintenance (AMS)ConfigurationTesting

SAP

KEY SERVICES

Lifecycle testing services

Test Services

Manufacturing Execution Systems (MES)

MES

Competency center for Airport Baggage Handling Systems (CCBHS)

CCBHS

IBM Internal Projects Application Services

IBM Global

Lotus Domino/Notes,

Websphere Portal,

E-Portal

C, C++, Java, VB, J2EE, JSP, ASP,

HTML, XML, Visual Age, UML,.



Agenda




4. Summary



Our Resource Profile is driven by current demand

DB2, Access, Oracle, Sybase,

SQL

Databases

Java, JSP, ASP, HTML, XML, Visual Age, UML,

WebSphere, Weblogic. .Net

AIX, Linux, Unix,

Sun Solaris

Lotus Products

OS/2, Windo

ws

CICS, COBOL, JCL, Assblr, CSP, IDMS, IMS, VSAM

MQ Series, COM/DCOM,

CORBA, TPF

SAP, PeopleSoft, Siebel, 360 Commerce

Web TechnologyUnix O/SGroupware

PC O/SMainframeMiddlewareERP and Complimentary

Technology

68%

30%

2%

Bachelors Masters Others

Resource Profile by Education

34%

18%20%

28%

Web Mainframe Package Others

Resource Profile by Skill



Employee talents strengthen IBM’s competitive position

Ranking of Ability to Attract Talents - Fortune China1 IBM China2 Microsoft (China)3 Haier Group4 Procter & Gamble (China)5 Lenovo Group6 Huawei Technologies7 Intel Technology China8 General Electric (China)9 Dell (China)10 Nokia (China) Investment11 Siemens China

High percentage of IBM employees graduated from oneof the highest rated universities in China1. Shanghai Jiao Tong University (Shanghai, China)2. Tsinghua University (Beijing, China)3. Fudan University (Shanghai, China)

IBM International Assignees

One IBM Global Delivery Team

Local & Oversea

Resources

+

University Internship Programs and close collaboration1. Internship Programs with top universities focused on

technical and consulting skills training and providing exposure to real IBM projects

2. IBM Shared University Research (SUR) Grants: 37 joint research projects in 19 universities



IBM China GD HR Management

Human Capital is critical success factor - over 50-75% of costs being spent on resourcing or resource related costs.

The HR System focus on good employee experience to optimize productivity and retention.

OrganizationSet Up

•Org. Structure•Local vs. Foreign•Agency Partnership

Role ProfilingSelection &Assimilation

•Role Profiling•Band Structure•Staffing Model •Resource Mix•Recruitment Strategy & Plan

•Assimilation Plan

Educ/Training&

Development

•Trng Needs Analysis•Training & Dev. Plan & Policy

•Support Structure•Individual & Center

Accreditation

Quality &PerformanceManagement

•Quality Metrics•Performance Mgmt.•Manager’s vs. HR’s

Role

Retention

•Comp. & Ben. Management

•Recognition Prog.•Career Path•Employee Relns.•Attrition Mgmt.•Top Talent &

Succession Mgmt.


11 IBM Confidential © 2008 IBM CorporationIBM Global Services

ISSC achieved CMM level 2 in July 2002

By December 2003, ISSC had been assessed at CMMI level 3

ISSC achieved CMMI level 5 on December 28th 2004

CMMI L5 Re-appraisal in 2008.

ISSCProcess

Improvement

CMMI Overview - ISSC CMMI Deployment Journey

Preparation for CMM L2 assessment

CMM L2 Certification 2002-7

Preparation for CMMI L3 assessment

CMMI L3 Certification

2003-12

Preparation for CMMI L5 assessment

CMMI L5 Certification

2004-12

Preparation for CMMI L5 Re-appraisal

CMMI L5Re-appraisal

2008



The IBM Global Solution Delivery Framework (IGSDF) provides a global, integrated set of capabilities to support Service Delivery to: increase productivity, improve quality, lower cost, and reduce cycle time

IC M Asset W ebD atabase

R epos itoriesK no w ledge N etw orks (K N s)F orm a l com m unities

Know ledge

Networks

Additional data

sources

Project P

rofile

s

P ro ject P ro files

B io g rap h ies (resu m es)

K no w ledg e C afes

In fo rm al co m m u n ities / co llab o ra tive d a tabases

Biographies

IB M G S K now ledge

Portal

K no w led ge P orta l

Search m u ltip le d a ta so u rces fo r IC - q u ick ly

K now ledge M anagem ent

Knowledge ManagementKnowledge Management

IBM Unified Method FrameworkIBM Unified Method Framework Professional DevelopmentProfessional Development

• Improve productivity

• Reduce operating cost

• Upgrade, introduce, or transform skills

• Migrate work

• Keep abreast of rapid IT innovation

• Better manage function

• Make resources available for the core business area

A M e tr ic s M a n a g e m e n t F ra m e w o r k

F ir s t L in e M a n a g e rP 3 M e e t in g

C o m m u n ic a tio n sa n d A c t io n

Ite m s toT h ird L in e

K e y P r o je c tsC u s to m e r F e e d b a c kH ig h R is kIs s u e sQ A R e s u lt sP ro c e s s E x c e p t io n sA c h ie v e m e n t sR e q u e s te d b y P M

C o m m u n ic a tio n sa n d A c tio n Ite m s to E x e c u tiv e L e v e l

Ac h ie v e m e n tsIs s u e s R is k sE x c e p t io n s

S e c o n d L in e M a n a g e rP 3 M e e t in g

T h ir d L in e M a n a g e rP 3 M e e t in g

E x e c u tiv e

C rit ic a l T h re a d R e v ie w s H e ld a t A ll M a n a g e m e n t L e v e ls

N o te s T R + fo r A c tio ns Ite m s a nd A g e nd a s

P e o p le , P ro c e s s , P e r fo rm a n c e C r i t ic a l T h re a d R e v ie w s

T /T M e th o d o lo g y In it ia tiv e Te a mIn te g ra te d V ie w o f T /T S tru c tu re a n d W o rk f lo w

P ha s e I

A M S T ran s it io n - Te c h n ic a l

P ha s e I I

A M S T ran s fo rm at io n - C u ltu ra lP ha s e V

P h a s e IIIA M S T ran s fo rm at io n - In it ia l P ro c e s s A M S T ran s fo rm atio n -

A d v an c e d P ro c e s s

P h a s e IV

P h a s e V II

A M S T ran s it io n - S u p p le m e n ta l

P h a s e V I

A M S T ran s fo rm atio n - P ro d u c t iv ity

A M S T ran s it io n - C u ltu ral

Metrics Management Framework

Transition/Transformation MethodologyTransition/Transformation Methodology

OnDemandOnDemand Process Asset LibraryProcess Asset Library



Agenda




4. Summary



Welcome to Shenzhen, China.

Fast Facts• Province : Guangdong province • Country : People Republic of China, a Special Economic Zone of China• City Population : ~10 millions • Visitors: ~50millions a year.• Area : 2,020 sq km• Local Time : +8 hours from GMT (13 hours from Eastern Standard Time;16 hours from Pacific Standard Time.)• Official Language : Mandarin Chinese•Currency : Chinese Yuan (CNY)/ (Renminbi)

Import and export of Shenzhen ~US$50 billion (export value amounted to US$28 billion, which accounted for 14.5% of total export of China). Ranked as No. 1 among all the cities in China.



Financial Services Sector (FSS)is an exclusive and dedicated

Centre of Excellence (CoE)

@

IBM China GD



Banking Industry Competency @ IBM China GD – Basic facts



Range of coverage



SQL, C/C++, VB, PB, Websphere, Java, Visual Sourcesafe, ManageNow, Infoman

Windows

* Wealth View Banking System* Core Banking

2003.4 - 2008.3

22

Enhancement 24*7 support

American

Bank F

SQL, BIWebsphere, RAD, Changeman, J2EE, Web, C++, Java

Nil, OS/390, COBOL, CICS, JCL, Java

Websphere, Teller Platform (ICBP), DB2, ETTK, Z/OS, COBOL, CICS, JCL, Java

Systematics, DB2, File-Aid, Xpeditor, OS/390, COBOL, CICS, JCL, OS/400

Systematics, Teradata, WSAD, Visual Studio, OS/390, J2EE, Web, Data WarehouseTools / Skills

Windows, .NETWindows, UnixMainframeMainframe, WindowsMainframe, AS/400Mainframe, Windows, UnixPlatforms

* i-Match* Investment

Banking

* Wealth Mgmt.* Investment

Banking

* Loans* CT/2

* Wealth Mgmt.* Property Mgmt* Safe Box Mgmt.* Scorecard

* Deposit

* Loans

* Customer Info System

* Deposit

* Loans

* Enterprise ST

* Trade Finance

* ATM

* Credit Card

* Investment

* Mobile/Voice

* Internet

Applications

2007.6 - 2008.32005.1 – 2007.122006.3 - 2007.102005.5 - 2009.22003.9 - 2009.92003.10 - 2012.12Project Period

4+252917 (+33)9120ISSC FTE

DevelopmentDevelopmentEnhancement

DevelopmentEnhancement



DevelopmentEnhancement24*7 support

Services

FranceSwitzerlandHong KongHong KongHong KongSingaporeHeadquarter

Bank GBank EBank DBank CBank BBank AClient

Range of Bank Project snapshots (Worldwide Market Focus)



Engagement Model

IBM supports multiple models to meet Client’s current & future needs. Staff Augmentation Model

Client PM

Client AD team

End-to-End Engagement ModelIBM Industry Alignment

Special team model

Project Sponsor

Project Manager, Architect,BSA Developers, Testers

Test Lead, Testers

Co-source Model

Project Sponsor

Client PM, Architect,BSA Developers, Testers

Project Lead, Architect, TechLead, Developers, Testers

Project model

Project Sponsor

Onshore Coordinator,Architect, Tech Lead, BSA

Offshore Tech Lead,Developers, Testers

PM

Client

IBM

Portfolio model

Project Sponsor

Portfolio Manager

PM PM PM

IBM Team #1 onshore IBM Team #12 onshore IBM Team #3 onshore

IBM Team #1 offshore IBM Team #12 offshore IBM Team #3 offshore

Co-source Model

Project Sponsor

Client PM, Architect,BSA Developers, Testers

Project Lead, Architect, TechLead, Developers, Testers

Project model

Project Sponsor

Onshore Coordinator,Architect, Tech Lead, BSA

Offshore Tech Lead,Developers, Testers

PM

Client

IBM



Security Management is one of our top priorities

Management Process• Monthly and quarterly reporting

• IBM account reviews doneevery six months

• IBM regional reviews doneannually

• Corporate audits at agreedintervals

Physical Security

• Restricted floor access• Special alerts• Additional CCTV•• Pre-

•••• Separate racks for project LAN• -occupation checks

Confidential waste disposal Confidential waste disposal

• Access Control• Workplace security• Camera Control• Fire Order••

• Access control• Workplace security• Camera control• Fire order• Security guards

Network

• Connectivity through Customer Approved process• Dedicated Primary & Backup Link• Dedicated isolated LAN

• Power-on & Screen Saver password• Clean Desk policy• Proprietary information storage

• Regular scan analysis & review • Password control•

Desktop

Servers & Workstations

Logical Security

• Connectivity through customer approved process

• Dedicated primary & backup link• Dedicated isolated LAN

• Power-on & screen saver password• Clean desk policy• Proprietary information storage

••• Restriction of privileged services

and ports

•

Support of customer audits•at agreed intervals



Agenda




4. Summary



Application Services - Value Proposition

Cost Competitive

Full breadthCompetitively pricedHigh Quality Global services

Management Team

Experienced International teamFocus on strong local leadershipDiverse team

Range of Expertise

Business, Sector & IndustryFunctional & Domain KnowledgeTechnical

High Caliber Employees

Attract best talents across ChinaHigh Domain KnowledgeDeep Technical, language skills Multiple Delivery Models

Optimized Onsite / Offsite staffSingle / Multiple location deliveryMature Offshore governance

Multi Project Experience

Serve multi national customersMulti - cultural, multi - countryMulti Year Multi million contracts

Leverage IBM in China

Long history of IBM in ChinaIBM held in high regard in ChinaGovernment-community relation

Highly Mature process

CCMI Level 5 V1.1 since 2004Best Practices – IGSDFProcess, Methodology, Tools

IBM ChinaGlobal Delivery

Competency

Shanghai

Shenzhen

Chengdu

Dalian

IBM Global Delivery, China

Documents

Transcript of IBM Global Delivery, China