IBM Domino and Domino Designer 9.0 Social Edition

72
© 2013 IBM Corporation IBM Domino and Domino Designer 9.0 Social Edition Pete Janzen | Domino App Dev - Sr. Product Manager

description

IBM Domino and Domino Designer9.0 Social Edition

Transcript of IBM Domino and Domino Designer 9.0 Social Edition

Page 1: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

IBM Domino and Domino Designer 9.0 Social EditionPete Janzen | Domino App Dev - Sr. Product Manager

Page 2: IBM Domino and Domino Designer 9.0 Social Edition

2 © 2013 IBM Corporation

Agenda

What's new in Domino 9.0 Social Edition What's new for Application Development in 9.0 Social Edition

Page 3: IBM Domino and Domino Designer 9.0 Social Edition

3 © 2013 IBM Corporation

IBM Domino 9.0 Social EditionKey themes

Reduce TCO─ DBMT: Database Management Tool─ NSD monitor for Unix─ Quality-of-Service probe─ Further SSO improvements via SAML 2.0 support

Enhance security/integration─ SHA-2 support for encryption─ Transport Layer Security (TLS)─ OAUTH credential store to support Embedded

Experiences Improved transitions (9.0+)

─ Domino Migration Utility for mail/calendar conversion from Exchange

─ Domino patterns for IBM Pure Systems

Page 4: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Operating System Support

Operating System for Domino 9.0 Social Edition Goals:─ Support Modern Strategic Operating System and Versions endorsed by IBM Software Group─ Bigger Emphasis on 64-bit by supporting only 64-bit Operating Systems─ Still Build and Ship 32-bit Domino primarily for API and Product Compatibility─ Future Major Domino releases planned 64-bit only

Platform Domino Support

Domino 32 bit Domino 64 bit

Windows 2008R2 - 64 bit x x

Windows 2012 – 64 bit x

AIX 7.1 POWER System x x

SLES 11 SP1 – 64 bit x x

SLES 11 SP1 z64 x

RHEL Server 6x x86 – 64 bit x x

RHEL Server 6.x System z x

IBM I 6.1 / 7.1 Hybrid for i

Page 5: IBM Domino and Domino Designer 9.0 Social Edition

5 © 2013 IBM Corporation

SAML

Provides ease of use for end users – reduce the # of passwords to memorize

Allows for more complete SSO coverage across a variety of services, applications, and platforms.

Support for Notes, iNotes, and web clients─ Notes Federated Login─ Web Federated Login

SAML 2.0 is recommended, but SAML 1.1 is also supported.

Identity Providers supported─ IBM Tivoli® Federated Identity Manager® (TFIM)─ Microsoft's® ADFS 2.0 integrated with Active Directory®

Page 6: IBM Domino and Domino Designer 9.0 Social Edition

6 © 2013 IBM Corporation

Notes Federated Login with SAML1) After launch, Notes connects to ID Vault to get IdP information. ID Vault (configured for SAML authentication) sends client IdP information.

2) Client connects to IdP, authenticates the user via username/password or Kerberos credentials. Once authenticated the client receives a SAML token.

3) Client sends SAML token to ID Vault.

4) ID Vault validates the token with the IdP.

5) ID Vault sends the id to the client.

● Once Notes session is completed, no ID remains. No ID ever stored on disk

● Yes, this will work on Citrix.

Note: Information is subject to change without notice at IBM’s discretion

1

42

ID Vault

Notes

AD FS

3

5

Page 7: IBM Domino and Domino Designer 9.0 Social Edition

7 © 2013 IBM Corporation

True Single Sign On for Notes For Windows users one password can get you into:

─ OS, Notes, sidebar widgets, and web applications

Allow users to access external services from Notes─ IBM Sametime chat and meetings─ IBM Connections and file share─ Feeds─ Widget and Live Text─ Protector─ Embedded browser─ Open Social components leveraging the above URLs

Ease of use with cloud based services

Managed via Domino policies

Page 8: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

DBMT → DataBase Management Tool

Domino 9.0 Social Edition introduces a new task called DBMT that streamlines DB maintenance

Automatically Bounded by time─ Given a defined daily/weekly Maintenance Window, DBMT will achieve as much as it can, saving

the remaining tasks for the next maintenance window What it does?

─ runs copy-style compact operations─ purges deletion stubs─ expires soft deleted entries─ updates views─ reorganizes folders─ merges full-text indexes─ updates unread lists─ ensures that critical views are created for failover

Page 9: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Page 10: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Serviceability

NSD Monitor for Unix NSD Memory Summary for Unix QoS – Quality of Service Probe

─ Detects if server is not responding or hung─ Optionally email an administrator and/or automatically terminate the server and restart it.

Page 11: IBM Domino and Domino Designer 9.0 Social Edition

11 © 2013 IBM Corporation

Transport Layer Security Successor to Secure Sockets Layer

─ An upgrade to SSL 3.0

Web Server activity protected by TLS

─ XPages─ Traveler─ iNotes─ ST─ REST APIs─ Quickr

Windows only in 9.0 IBM HTTP Server will act as “front end” for Domino HTTP server Requirement for many Governments, Agencies, and Contractors

Install Choice

Page 12: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

SHA – 2 Support

Secure Hash Algorithm 2 designed by the National Security Agency Covered under (FIPS) 140-2 Requirement for many Governments, Agencies, and Contractors As of 9.0 Social Edition SHA-2 is used for X.509 certificate signature verification

and S/MIME signed mail, and TLS (IBM HTTP) for authentication No Configuration needed, just works out of the box provided you have a SHA-2

certificate

Page 13: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

OAuth Open Standard for Authorization Domino 9.0 Social Edition adds support for OAuth Client Basis for Embedded Experiences feature in Notes/iNotes Mail

─ Embedded Experiences: allow you to access business critical actions from other applications without leaving your email. This brings collaboration in-context and results in tighter integration across iNotes, Connections, Notes, app dev (XPages), and 3rd-party products and services

“Credential store” in Domino stores OAuth tokens/keys for access to applications

Page 14: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Authenticate

Page 15: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Page 16: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Local Mail Delivery Failover

New Domino 9.0 Social Edition feature that allows Local Delivery Failover if the destination mail file is unavailable

─ Database is Offline for maintenance or has been deleted─ MailFileEnableDeliveryFailover=1 will route mail to replica server with replica

More Granular than cluster failover as this is on database level during mail delivery

Page 17: IBM Domino and Domino Designer 9.0 Social Edition

17 © 2013 IBM Corporation

Domino as a Pure Application Intent is to provide Domino patterns that will run on Pure Systems

Streamline the ability to provision new servers into the environment─ Accepts minimal information to get up and running

Customer will be able to build on existing patterns─ Custom patterns for specific use cases, such as web applications or mail servers

Patterns we are looking at─ Adding a new Domino server in an existing domain─ Adding a new Domino server into a new domain

Read more about IBM PureSystems at: http://www.ibm.com/ibm/puresystems

Page 18: IBM Domino and Domino Designer 9.0 Social Edition

18 © 2013 IBM Corporation

IBM Notes Traveler 9.0

Windows Phone 7.5, 7.8, 8 Windows RT/Pro tablets BlackBerry® 10 Traveler server on IBM i

WindowsPhone

Windows 8 Tablet

BlackBerry® 10

Page 19: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

BlackBerry 10 Support Overview

BlackBerry 10 devices will use the native device apps for email, contacts and calendar and will use the Exchange ActiveSync protocol – no Notes Traveler client

BlackBerry 10 device use REQUIRES a Notes Traveler server to connect with Domino mail

BlackBerry 10 devices will be supported connecting directly to Notes Traveler with limited device management support

─ Personal perimeter only BlackBerry 10 devices will be supported connecting to Notes Traveler with a

BlackBerry® Enterprise Service 10® (BES 10) server─ Full device management support and control provided by BES 10 server─ Notes Traveler is part of work perimeter─ Notes Traveler server required in this configuration as BES 10 server does not

communicate with Domino

Page 20: IBM Domino and Domino Designer 9.0 Social Edition

20 © 2013 IBM Corporation

Agenda

What's new in Domino 9.0 Social Edition What's new for Application Development in 9.0 Social Edition

Page 21: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

9.0 Social Edition Application Development Themes

Improve developer productivity─ Integrate XPages Extension Library into platform runtime and Designer─ Improve Domino Designer “Welcome” and “Home Page” experiences─ Improve debugging experience!!─ Quality

Application modernization─ Integrate XPages Extension Library into platform runtime and Designer─ Mobile web applications─ Extend Notes/Domino applications into social containers─ XPages in Notes client (XPiNC) performance enhancements

Bolster partner ecosystem─ Provide REST APIs for integration─ Provide Calendaring & Scheduling APIs─ XWork Server licensing changes

Page 22: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Home Page and Welcome Experience

Updated look and feel to align with the new “Discover” page Simplified - removed Welcome page and consolidated content onto Home page Updated content with intros and help links to major help topics Quick Links tab provides a list of working sets (shows more than 5 working sets

at a time!), task links, links to resources, and tips Home remains closed on restart if manually closed before shutdown

Page 23: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Domino Designer Server Side JavaScript Debugger

We heard you!!!! New “Domino Designer Server Side JavaScript” Debug Configuration

● Debugging is only supported on Domino Social Edition servers and later

● Debugger is based on Eclipse “Remote Java Connection” protocol and uses JPDA/JDI

Page 24: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Domino Designer Server Side JavaScript Debugger

Debugger can be invoked from a new toolbar item

Breakpoints can be set directly within XPages' SSJS or within SSJS Script Library

New 'breakpoint' keyword has been added to the SSJS syntax to allow for permanent breakpoints

─ Breakpoints are only enabled when the server is running in debug mode Sever must be configured to run in 'debug mode' in order for debugger to work

─ Note this implies that a port must be opened on the server, so it is not recommended to debug servers that have unprotected access to the internet!

– JavaEnableDebug=1– JavascriptEnableDebug=1– JavaDebugOptions=transport=dt_socket,server=y,suspend=n,address=8000

Page 25: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Improve XPages Developer Productivity

Content assist in xsp source editor editor!! (also works with SSJS in xsp source editor)

Hyperlink navigation withinthe xsp source editor

Hover help within the xsp source editor

Palette State Saving Jar design element Navigator now

shows all working sets!! :-)

Page 26: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Bug Fixes to Critical Issues

Bug fixes for:─ Error 500 when using Java Design Element (also fixed in 853 FP1)─ Source control issues encountered when importing databases with

many script libraries (also fixed in 853 FP2)─ Fixes to tooling issues reported against Upgrade Pack 1

Fixes to the LotusScript Editor and builder─ Problems view reports correct line numbers for LotusScript errors!─ Improve search navigation

Performance/memory improvements in the XPages editor

IMPORTANT! - Increase Designer JVM settings─ Resolves Domino Designer 8.5.x and 9 stability issues─ See technote 1617708: Designer Performance Technote─ http://tinyurl.com/DesignerJVMSettings

Page 27: IBM Domino and Domino Designer 9.0 Social Edition

27 © 2013 IBM Corporation

Some Core XPages Enhancements

Added 8.5.3 Upgrade Pack 1 to Domino, XWork, Designer and Notes

─ XPages Extension Library from UP1 now delivered with base platform!– Over 100 new XPages' tags/controls for Dojo, REST, application layout and more– New mobile controls

─ Domino data service (REST APIs)─ Teamroom and Discussion application templates

Upgrade core dependencies─ Dojo 1.8.1 offers enhanced mobile support and bug fixes─ CKEditor 3.6.6

– Fixed a number of bugs regarding multiple instances on an XPage, image resizing, attachment handling

– Added support for spell checker– Improved behavior on iOS (note: CKEditor is not supported on iOS)

─ Active Content Filter upgraded to 2.5.0.11

Page 28: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Redirect Control

Use cases:─ Traveller or iNotes rewrites the Notes doclink to a web link─ Custom redirect handling required within an application

How:─ Set form display property to a target XPage that

includes a Redirect control instance Result:

─ The Redirect control instance will transform the request URL accordingly based on the set of redirect rules

Example:─ For a mobile redirect rule: ─ http://foo/bar.nsf/0e5e7/04aae/?OpenDocument

– becomes...─ http://foo/bar.nsf/mobile.xsp?documentId=04AAE&action=openDocument#document

Page 29: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

XPages in Notes Client (XpiNC) Enhancements

Performance enhancements─ Single Copy XPage Design feature

– Design Only copy of your XPiNC app locally deployed and preloaded– Java classes (*.class) and resources (*.css, *.js *.image etc) are cached– VERY efficient for many instances of a single application run using XpiNC

─ Single Copy Design with computeWithForm enhancements– computeWithForm can be very expensive when running remote applications– Computed form plus all its children must be downloaded and executed within the client– Large forms + High Latency Networks == Poor XPiNC performance– With local S.C.D computeWithForm loads design elements from local NSF

─ New “Run on Server” option allows remote applications to run directly on the Domino server– Mitigates situation where many XPiNC network transactions degrade performance– Uses Notes Account framework to avoid re-authentication– Can be set using an application wide setting; enabled by end user; set via policy

Extensible client side JavaScript model─ Provides secure access to Notes front end functionality via: NotesUIWorkspace classes,

Eclipse API classes or custom Java code

Page 30: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

XPiNC Performance Improvements

computeWithForm example:─ Run a Java Agent in a Local application and then on the same application on a server

Database app = session.getCurrentDatabase(); // Database app = session.getDatabase("myServer", “remoteReplica");Document doc = app.createDocument();doc.replaceItemValue("Form", "frmTask");doc.replaceItemValue("Subject", "computeWithForm operation)");doc.replaceItemValue("Body", "Text ... ...");

// log time before computeWithForm operationlong startTs = System.currentTimeMillis(); if (doc.computeWithForm(false, false)) {

// log time after computeWithForm operationlong endTs = System.currentTimeMillis();

System.out.println(Long.toString(endTs-startTs) + " millisecs (local)"); doc.save(true, true); System.out.println("document saved"); }

Sample Results

Page 31: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

XPages Mobile Application Development

Build new and extend the reach of existing applications to smart phones and tablets

─ Provide pervasive access to Notes/Domino data from your mobile device

– IOS, Android, Blackberry─ Improve business process efficiency by allowing

decision makers to approve workflows on the go Enable templates with mobile access

─ Enable existing applications by refreshing the design─ Teamroom & Discussion templates

Extend the XPages framework to support mobile web browsers

─ Makes it easy to develop mobile applications with the technology you know

─ One programming model for mobile, desktop browser and rich client

Page 32: IBM Domino and Domino Designer 9.0 Social Edition

32 © 2013 IBM Corporation

XPages – Your On-ramp to Social Business Applications Integrate social capabilities from IBM Connections, IBM SmartCloud for

Social Busness, Facebook... into XPages applications─ XPages social enabler & Social

Business Toolkit SDK– Simplifies access to Connections &

SmartCloud for Social Business– Isolates complexity related to

authentication mechanisms– Provides easy to use objects

with many code examples

Page 33: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

XPages Social Edition Integration Points

Extend reach of Notes/Domino apps to Social Mail Inboxes and Connections Activity Streams

New XPages SendMail Action─ Drag & Drop action to facilitate sending simple e-mail─ Advanced features support Embedded Experience

– Encapsulates required JSON or XML payload

Page 34: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Programmability Updates

Backend Classes─ Enhanced performance ViewNavigator

Enhancements to Domino REST data service─ Improved support for rich text─ Support for concurrent updates to documents (Last-Modified, If-Unmodified-Since, etc.) ─ Miscellaneous bug fixes

Java1.6SR12 + ifix

New Calendaring and Scheduling APIs!!!─ Provides management of personal calendar data and scheduling operations─ Based on iCalendar─ Available for C, Java™, LotusScript®, and server-side JavaScript

Page 35: IBM Domino and Domino Designer 9.0 Social Edition

35 © 2013 IBM Corporation

C&S APIs: Capabilities

Simple CRUD actions─ Create, Read, Update, and Delete calendar entries─ Leverage iCalendar data format─ Support for repeating entries─ Support for all calendar entry types

– Meetings, appointments, reminders, all day events, anniversaries

Implicit Scheduling─ Invitations, updates, reschedules,

cancels, etc – all sent out automatically Calendar level operations

─ Read calendar view data, get newly arrived invitations, ... Entry level operations

─ Cancel a meeting, counter a meeting on a calendar, delete an appointment, etc Notice level operations

─ Accept, decline, counter, and take other actions on invitations, reschedules, etc

Even though it says JavaScript, help covers Java & LotusScript

Page 36: IBM Domino and Domino Designer 9.0 Social Edition

36 © 2013 IBM Corporation

Public XPages Case Studies

Hendricks Regional Health─ Using XPages to improve staff scheduling & communication, access to field protocols for EMTs,

an insulin drip calculator and more─ Click → Link to case study

Imaging Business Machines, LLC.─ Using the XPages to modernize eisting business applications─ Click → Link to case study

Sauk County─ Local county government office in Wisconsin saves up to 75 percent in operating costs and

saves time with Domino and XPages─ Click → Link to case study

Czarnowski Display Service─ IBM Lotus Domino Designer software with XPages technology speeds web-based work order

system creation─ Click → Link to case study

Other case studies and internal references on w3─ Click → link to all XPages references and case studies

Page 37: IBM Domino and Domino Designer 9.0 Social Edition

37 © 2013 IBM Corporation

Resources XPages.info – One stop shopping for XPages

─ http://xpages.info XPages forum – Got questions, need answers?

─ http://xpages.info/forum OpenNTF – Open source community

─ http://www.openntf.org XPages books from IBM Press

─ http://www.ibmpressbooks.com/search/index.asp?query=xpages Domino Application Development wiki

─ http://www.lotus.com/ldd/ddwiki.nsf NotesIn9 - Lot's of videos on XPages, Designer and more

─ http://notesin9.com/ Domino 8.5.3 Upgrade Pack 1

─ Article and TeamRoom demo IBM educational offerings

─ http://www.ibm.com/software/lotus/training/n8deducationofferings.html

White paper

Page 38: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Backup Slides

Page 39: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Debugging Server Side JavaScript!

Page 40: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Client-Side JavaScript/Dojo Debug Option

New debug options─ Use case:

– Dojo Library deployed in an OSGi bundle on the server– Developer needs to debug uncompressed version of the source files

• e.g. xspClientDojo.js vs xspClientDojo.js.uncompressed.js

─ How:– Set the “Use uncompressed resources” option in

XSP Properties editor

─ Result:– The XPages runtime will server *.uncompressed.js & *.uncompressed.css if available (from

within the OSGi bundle)

Page 41: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Server-Side Debug Options

Java Source code is included for all plug-ins in Social edition that originate in 8.5.3 UP1

Development Environment setup:─ VERY SIMILAR TO SSJS DEBUG SETUP!! :-)─ Server must be started in debug mode (again be aware of open server port!)

– JavaEnableDebug=1– JavaDebugOptions=transport=dt_socket,server=y,suspend=n,address=8000

─ Install Domino Debug Plugin into Domino Designer– http://tinyurl.com/XPagesDominoDebugPlugin

─ Import Java source plug-ins into Domino Designer– http://tinyurl.com/XPagesDesignerInstallSource (refer to step #11)

─ Set up Domino server and OSGI debug configurations

Page 42: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

Help Enhancements

Domino Designer 9.0 Social Edition user assistance─ Improved Designer Home Page info and tips─ Content assist and hover help within the XPages source

Designer Eclipse help plugins─ Many customer Feedback issues addressed in help─ ~ 1000 updates in the Designer basic guide─ Content organization streamlined

to remove redundant material─ Language cross references added

to some topics─ Many new code examples

– C&S APIs.... LotusScript Editor F1 help

Page 43: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

A Fresh Look at XPiNCPerformance Improvements

Single Copy XPage Design feature─ Design Only copy of your XPiNC app locally deployed and preloaded─ Java classes (*.class) and resources (*.css, *.js *.image etc) are cached─ VERY efficient for many instances of a single application run using XpiNC

Single Copy Design with computeWithForm enhancements─ computeWithForm can be very expensive when running remote applications─ Computed form plus all its children must be downloaded and executed within the client─ Forms may be arbitrarily large

– Large forms + High Latency Networks == Poor XPiNC performance– With local S.C.D computeWithForm loads design elements from local NSF

XPiNC – Beware of Application Design Bad Practices─ Avoid any application logic that incurs unnecessary network transactions

– Custom Columns in a viewPanel that call getDocument.getItemXxx();– @DbColumn().. @DBLookup() calls within the rendered property of controls

Page 44: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

XPiNC Performance Improvements – Run on Server

New “Run on Server” option─ Ability to run remote applications directly on the Domino server─ Mitigates situation where many XPiNC network transactions degrade performance─ Maintains XPages current look and feel─ Continues to support XPiNC custom features

– Notes bookmarking– Notes clients context menus (e.g. Open in Designer)– EnabledModifiedFlag/DisableModified flag behavior

─ XPiNC applications can be coded conditionally according to execution mode─ Uses Notes Account framework

– Facilitates seamless application access by avoiding re-authentication– If seamless authentication fails, runtime falls back to conventional XPiNC mode (run on

client)─ Run on Server is NOT enabled by default

– Can be set using an application wide setting; enabled by end user; set via policy

Page 45: IBM Domino and Domino Designer 9.0 Social Edition

© 2013 IBM Corporation

XPiNC Client Side JS Enhancements

XPiNC now has an extensible client side JavaScript model─ Since Domino 8.5.1 the client side XPiNC programming model has been limited

– Developers were limited to a small number of predefined commands (alert, confirm etc..)─ New XSP command available in IBM Domino 9.0 Social Edition

– XSP.executeCommand(commandID, commandParameters)• commandID identifies the requested function• commandParams is an object containing arbitrary arg values

– Or can be null─ The referenced commands are implemented via client side Java plug-ins

– Extension point name; “com.ibm.xsp.rcp.ExtendedCommands– Uses simple IextendedCommands Java interface

─ Provides secure access to Notes front end functionality via:– NotesUIWorkspace classes– Eclipse API classes– Custom Java code

Page 46: IBM Domino and Domino Designer 9.0 Social Edition

46 © 2013 IBM Corporation

Case Study – Core Transaction Enhancements Large customer has critical Notes application taking

5 seconds minimum for common operations─ Running 8.0.2

Comparative analysis showed benefits of moving to 8.5.3 FP2+ Outcome from just upgrading client to 8.5.3 FP2+

─ ~ 50% decrease in hourglass waiting─ ~ 40% decrease in overall NRPC Upgrading to current

release can really payoff

Page 47: IBM Domino and Domino Designer 9.0 Social Edition

47 © 2013 IBM Corporation

Trouble Ticket DemoScreen Shots

Page 48: IBM Domino and Domino Designer 9.0 Social Edition

48 © 2013 IBM Corporation

Page 49: IBM Domino and Domino Designer 9.0 Social Edition

49 © 2013 IBM Corporation

Page 50: IBM Domino and Domino Designer 9.0 Social Edition

50 © 2013 IBM Corporation

Page 51: IBM Domino and Domino Designer 9.0 Social Edition

51 © 2013 IBM Corporation

Page 52: IBM Domino and Domino Designer 9.0 Social Edition

52 © 2013 IBM Corporation

Page 53: IBM Domino and Domino Designer 9.0 Social Edition

53 © 2013 IBM Corporation

Page 54: IBM Domino and Domino Designer 9.0 Social Edition

54 © 2013 IBM Corporation

Page 55: IBM Domino and Domino Designer 9.0 Social Edition

55 © 2013 IBM Corporation

Page 56: IBM Domino and Domino Designer 9.0 Social Edition

56 © 2013 IBM Corporation

Page 57: IBM Domino and Domino Designer 9.0 Social Edition

57 © 2013 IBM Corporation

Page 58: IBM Domino and Domino Designer 9.0 Social Edition

58 © 2013 IBM Corporation

Page 59: IBM Domino and Domino Designer 9.0 Social Edition

59 © 2013 IBM Corporation

Page 60: IBM Domino and Domino Designer 9.0 Social Edition

60 © 2013 IBM Corporation

Page 61: IBM Domino and Domino Designer 9.0 Social Edition

61 © 2013 IBM Corporation

Page 62: IBM Domino and Domino Designer 9.0 Social Edition

62 © 2013 IBM Corporation

Page 63: IBM Domino and Domino Designer 9.0 Social Edition

63 © 2013 IBM Corporation

Page 64: IBM Domino and Domino Designer 9.0 Social Edition

64 © 2013 IBM Corporation

Page 65: IBM Domino and Domino Designer 9.0 Social Edition

65 © 2013 IBM Corporation

Page 66: IBM Domino and Domino Designer 9.0 Social Edition

66 © 2013 IBM Corporation

Page 67: IBM Domino and Domino Designer 9.0 Social Edition

67 © 2013 IBM Corporation

Page 68: IBM Domino and Domino Designer 9.0 Social Edition

68 © 2013 IBM Corporation

Page 69: IBM Domino and Domino Designer 9.0 Social Edition

69 © 2013 IBM Corporation

Page 70: IBM Domino and Domino Designer 9.0 Social Edition

70 © 2013 IBM Corporation

Page 71: IBM Domino and Domino Designer 9.0 Social Edition

71 © 2013 IBM Corporation

Page 72: IBM Domino and Domino Designer 9.0 Social Edition

72 © 2013 IBM Corporation