IBM Cloud for SAP Applications Services Cloud for SAP Applications Services ... (SAP Basis)...

© 2017 IBM Corporation

Enrico Erba (Sales, IBM Cloud)

Laura Meroni (Technical Pre-sales Architect, IBM Cloud)

IBM Cloud

for SAP Applications Services

Unmanaged IaaS and Managed PaaS

2Page© 2017 IBM Corporation

Agenda

• Overview

• IBM Cloud for SAP Applications Services

• Clients success stories


Health Financial

Services

Internet

of Things

Analytics Commerce Security Developers

& Partners

Cognitive Platform

Content ConversationComputeCloud

Industry-specific Domain-specific Ecosystem

Data (Public, Private, Partner)

To drive digital strategies, it’s necessary to look beyond IaaS to partner with

Cognitive industry & domain solutions

Over 500

partners

build

Watson

powered

apps on

Bluemix

today.


Main triggers to look into Cloud

SAP HANA is the biggest one

Cost ReductionAgility / rationalization

SAP Upgrades

Mergers / Acquisitions / Divestitures

New modules / components

Infrastructure Refresh

Improved Service Delivery

SA

PB

us

ine

ss

Infr

aD

eli

ve

ry

New Technologies

Re-Platform, Re-Host

Excessive backlog

Datacenter Consolidation

Staffing or skill shortfall


IBM Cloud Services global presence can make it easier to meet

corporate and data residency

CMS POD’s

>52 data centers worldwide in 19 countries and 6

continents globally.

New cloud investments will meet clients’ needs

for choice, compliance and data residency.

Data Center Status

Dallas, TX Coming in Q3

Washington,DC Coming in Q3

Toronto, CA Available

Montreal, CA Available

Frankfurt, GR Available

London,UK Available

Singapore Available

Hong Kong Available

Chennai, India Available

Paris, FR Available

Network point of presence (POP)

Cloud Managed Services (CMS) data centers

IC4SAP on Bluemix DC’s + POP

Other Bluemix DC’s + POP

Bluemix POD’s

IBM Cloud Services has its own network backbone that connects its data centers.


Options for managing SAP Infrastructure landscape

Operating System Install, Patching and Upgrade

DB management – HANA & traditional DB

BASIS management

HA and DR Services (Optional)

Managed cloud infrastructure and

DB/BASIS services

Unmanaged cloud DB/BASIS services

Customer is responsible for Installation of Operating

System, DB and BASIS

Customer needs to make their own arrangements for

HA and DR


IBM Cloud for SAP Applications provides the right level of services

based on your needs

Unmanaged

Bluemix IaaS

Managed Services

IBM Cloud for SAP Applications (PaaS)

Managed OSManaged

SAP (Basis)IaaS

Network

Storage

Servers

Virtualization

Operating system

Database

Middleware (SAP Basis)

Development (ABAP – JAVA)

Business Application

Bluemix

Infrastructure

IBM Cloud for SAP

Applications

IBM Cloud for SAP

Applications

Customer or

business partner

manages

Customer or

business partner

manages

Customer or

business partner

manages

SAP/VMWare certification

June 2017

Optional DB Services


Unmanaged - Bluemix IaaS

SAP on Bluemix Infrastructure

• Pre-Configured Bare Metal Servers

• Certified to run SAP NetWeaver & SAP

HANA

• Available for SAP Business Suite, S/4 HANA

& BW on HANA

• Hypervisor under certification for SAP on

Bare Metal Servers (SAP/VMWare

certification June 2017)

• SAP and DB licenses are BYOL

• HANA Multi Database Container Architecture

(MDC) supported

Highlights


IBM Cloud provides 6 SAP certified and pre-configured Bare Metal servers

Single Intel Xeon E3-

1270 v3 - 4 Cores,

3.5 GH, 32 GB RAM,

2x 960 GB SSD

(RAID 1)

SAP

NetWeaverFor SAP App

Servers or

Non-HANA DB’s

SAP

HANAFor SAP HANA

DB’s

Dual Intel Xeon

2690 v3 - 24 Cores,

2.6 GHz, 128 GB

RAM, 2x 600 GB

SAS (RAID 1)

Dual Intel Xeon

2690 v3 – 24 Cores,

2.6 GHz, 256 GB

RAM, 4x 600 GB

SAS (RAID10)

Quad Intel Xeon E7-

4890 v2 - 60 Cores,

2.80 GHz, 512GB

RAM, 8x 800 GB

SSD (+1 Hot Spare)

Quad Intel Xeon E7-

4890 v2 60 Cores,

2.80 GHz, 1TB

RAM, 16x 800 GB

SSD (+1 Hot Spare)

Quad Intel Xeon E7-

4890 v2 60 Cores,

2.80 GHz, 2TB

RAM, 10x 800 GB

SSD (+1 Hot Spare)

+ 10x 1.2 TB SSD

(+1 Hot Spare)

Small LargeMedium

Small LargeMedium

Bare Metal Servers



-

SAP Application

Server

DB2

SAP on DB2SAP Business Suite ERP

running with DB2

1 Server Configuration

S/4 HANAS/4 HANA Simple finance

SAP Application

Server

HANA

>1 Server Configuration

SAP Application

Server

Add’l SAP App

Servers

Add’l SAP App

Servers

DB2

HANA

Server

NetWeaver

ServerNetWeaver

Server

NetWeaver

Server

NetWeaver

Server



Ordering and accessing through Bluemix Portal


Customer Portal

- Customer Portal

- Device > Device Details

- Password tabPasswords for root access

Managing and installing SAP

- VPN into management network

(recommended)

- SSH into server using provided credentials

- Install software


When to use Bluemix Infrastructure (Use cases)

• For Customers or BP’s that want to manage the full

stack (OS, DB, SAP)

• Quick SAP POC’s (unmanaged)

• Develop

• Testing

• Production (managed services add-on suggested)

….For every thing else IC4SAP is recommended and

now we will go deep on this....



IBM Cloud for SAP Applications provides the right level of services

based on your needs

Unmanaged

Bluemix IaaS

Managed Services

IBM Cloud for SAP Applications (PaaS)

Managed OSManaged

SAP (Basis)IaaS

Network

Storage

Servers

Virtualization

Operating system

Database

Middleware (SAP Basis)

Development (ABAP – JAVA)

Business Application

Bluemix

Infrastructure

IBM Cloud for SAP

Applications

IBM Cloud for SAP

Applications

Customer or

business partner

manages

Customer or

business partner

manages

Customer or

business partner

manages

SAP/VMWare certification

June 2017

Optional DB Services


14

Managed Services – IBM Cloud for SAP Applications (C4SAP)

Examples of SAP Applications managed

on IBM Cloud

SAP ERP SAP R/3, S/4, S/4 HANA

SAP HCM SAP CRM

SAP Enterprise Portal SAP Solution Manager

SAP Business Objects Supply

Chain Performance Management

SAP Supply Chain Management:

Advanced Planning and

Optimization and SAP liveCache

SAP NetWeaver Process

IntegrationSAP Transportation Management

SAP Business Objects Strategy

Management

SAP NetWeaver Master Data

Management

SAP Enterprise Central ComponentSAP Product Lifecycle

Management

SAP Supplier Lifecycle

Management

SAP Supplier Relationship

Management

SAP NetWeaver Business

Warehouse

SAP Environment, Health, and

Safety Management

SAP Business Planning and

ConsolidationSAP Hybris Marketing

*Old releases must be supported by SAP

IBM Cloud Supports most SAP

applications for the latest and old

releases*

Operating systemsAIX RedHat

Microsoft

Windows

How long does it take to get a SAP system on Cloud up and running

Standard configuration, no special requirements: 2-4 weeksNon standard configuration: up to 6 weeks

SybaseOracleIBM DB2® SAP HANASQL Server

Operating System

Database

Capacity of IC4SAP today

Max DB size: HANA 6TB per node today, can scale out to 48 nodes offering 288TB

Max DB size (not HANA): 18TB, extensible to 30TB

Availability at the application level: 99.5% standard, 99.9% optional

Capacity: up to 200,000 SAPS per SAP System

Response time (SAP dialog step): <1sec


Managed OS

Managed SAP

Base

(Backup,

Installation)

Managed SAP

Standard

(Backup,

Installation &

Monitoring)

Managed SAP

Full

(Extended

Services, Backup,

Installation &

Monitoring)

Other

SAP response time : under 1 second (ECC)* - - - u

Disaster recovery (SLO) – RTO=4h, RPO=15min* - - l l

Disaster recovery (SLO) – RTO=12h, RPO=30min - - l l

Availability

99.9 percent – High Availability – Optional* - - l l

99.7 percent – Enhanced – Optional - - l l

99.5 percent – SAP Level - - u u

99.5 percent – OS Level u u - -

Service delivery

Severity 1 – First response within 15 minutes u u u u

Severity 2 – 100% of responses within 3 hours u u u u

Severity 3 – 100% of responses within

2 business days u u u u

Service delivery resolution time within 5 hours (Sev1) u u u u

u Included

l Optional Services

- Not Provided

* CMS DC’s only. For more information please see IC4SAP Service

Description document

IBM Cloud for SAP Applications - Enterprise SLA’s for each SAP Service

Level (Base, Standard and Full)


Managed Services & SLA’s Bluemix IaaS Managed OSManaged SAP

Base Standard FullA

pplic

ations Extended Basis Services** - - - l u

Monitoring - - - u u

Backup - - u u u

Installation - - u u u

DB

Administration - - - u u

Backup - - u u u

Installation - - u u u

OS

Administration - u u u u

Backup - u u u u

Installation - u u u u

IaaS

Hypervisor - u u u u

Server u u u u u

Storage u u u u u

Network u u u u u

** Extended Basis Services includes performance tuning, SAP support package installation,

DB Refresh an other tasks.

IBM Cloud for SAP Applications - Service Management Level details

l Optional Services

u Included

- Not Provided


128 GB

256 GB

512 GB

1 TB

2 TB

6 TB

IBM Cloud for SAP Applications - Systems Scalability

SAP HANA Sizes

Bluemix PoDs

16 vCPU

2 vCPU

8 vCPU

12 vCPU

Servers Sizes

32 vCPU

64 vCPU

4 vCPU

4 TB

CMS PoDs

Scale up to 6TB and scale out up to 48 nodes • Intel vCPU: 2, 4, 6, 8, 12, 16

(1 VCPU = 1600 SAPS)

• RAM: 4GB-64GB

• Disk: 100GB-5TB

• Intel vCPU: 2-32 (1 VPU = 750 SAPS – Intel)

• Power vCPU: 1-64 on AIX (1 VPU = 1100 SAPS – Power)

• RAM: 4GB-128GB Intel… 256GB AIX

• Disk: 100GB-18TB


Bluemix PoDs: SAP can run on Bare Metal Block or

virtualized in the VMWare Block based on workload type

•Bare Metal Block

• For HANA usage only

• HANA 128GB – 2TB

•VMWare Block

• Traditional DB (DB2, Oracle, etc)

• SAP Application Servers

• Virtual HANA 128GB - 512GB size

Bluemix

CMS PoDs: AS and traditional DB SAP Systems run on VM and HANA is used

as a DB that runs in an appliance. HANA can run directly on Systems x3850

Appliances or as Virtual HANA by using VMWare hypervisor.

• Dedicated HANA

• Run on System x3850 HANA appliances

• HANA sizes go from 128GB – 6TB

• Virtual HANA

• Run on System x3850 HANA appliances with VMware

• HANA sizes go from 128GB – 1TB

• VMware & PowerVM Block

• Traditional DB (DB2, Oracle, etc)

• SAP Application Servers

IBM Cloud for SAP Applications – Server Architecture

HANA 128GB-2TB


IBM Cloud for SAP Applications – Backup Policies & Disaster Recovery

Default Backup Policy

Optional Backup Policy

Full capabilities at recovery site

Replication options:

Log shipping (AIX, Windows or Linux) or Global

Mirror (AIX)

Asynchronous replication for HANA DB

IBM makes disaster declaration

Includes both failover and failback

Single annual test included

RTO=4h & RPO=15min or RTO=12h & RPO=30min

Network connection to/from customer network to failover site is

customer responsibility

Disaster Recovery


Customer key user

Service portal

Service catalog

Service request

management

Service automation

management

Service provisioning

Cloud Service Portal

Cloud Service Delivery

Project Manager

Delivery Project

Executive

IBM Cloud for SAP Applications – Service Interaction

Global SAP delivery organization

Global management and oversight

Delivery review and commit

Customer escalation and satisfaction

Build support

Steady-state support

Implementation support

Technical SAP architect support

Image management support

Standard process development, testing and

deployment


IBM Cloud for SAP Applications - IBM Best of Breed Security Features

Our Cloud Service includes these security

features:

• ISO27001 – SSAE16 – PCI DSS and ISO27018

• Hardened operating system (OS) images

• Automated patch management for OS and planned

patch for SAP

• Fully managed network IDS/IPS and DDoS protection

through IBM Security Team

• Firewalls for controlling server-to-server communication

• Automated validation of ISeC security controls

• Automated processes for Service Activation and

Deactivation (SA&D) and patch management

• Standard identity federation methods to support

existing enterprise directory

• User ID management policies

Managed Security

IDS/IPS

DDoS

Firewalls

HardenedOS

Patching

Antivirus

ISeCControls


Service Governance and IBM Bluemix IaaS certifications

22

• IBM Security Policies are aligned with «best practices» NIST

SP800-53

• SOC2 annual certification certifies IBM SoftLayer Operations

alignment to that Program. SOC2 Report can be provided on

specific Customer request

IBM Bluemix IaaS is certified ISO 27001, 27015, 27018, and SOCII. It’s compatible with

most important standard Cloud certifications:

www.ibm.com/cloud-computing/bluemix/compliance

Cloud

topics

Service Level

Data

Se

cu

rity

Who’s

Provider

Res

po

ns

ibility

http://www.ibm.com/cloud-computing/bluemix/compliance


IBM Cloud for SAP applications can help moving your SAP to Cloud

We have about 160 clients in Europe that run SAP on our SAP on Cloud Services 30 clients are using SAP HANA in our Cloud service with more then 100 appliances installed in the cloud

datacenters

(Predictive Maintenance,

Smart Material Planning,

IoT for Uptime)


A Private University in Milan embraces SAP on Cloud strategy

A private university in Italy (Milan) that provides

undergraduate, graduate and post-graduate education, in

addition to a range of double degree programs, in the

fields of economics, management, finance, law and public

administrations. The university is considered to be among

the top 10 best business schools in Europe according to

the 2013 Financial Time's European Business School

Rankings.

Client

Need

On June 2015 the customer signed a CS4SAP contract

to deploy and migrate its SAP ERP and CRM systems

on IBM Cloud. IBM won against competition due to the

best Cloud Managed solutionfor SAP and for a final

marketable price that met customer expectations.

On June 2016 customer decided to extent SAP Cloud

service to upgrade CRM environment from CRM 2006 to

CRM7 and asked us, due to the success of the previous

project, to be in charge also for the migration.

Solution

The SAP on Cloud solution is based on CMS4SAP service

and regards a 7x24 Full Managed Service (PaaS) up to

SAP Basis Managed Services for ECC and CRM customer

SAP Landscapes with standard SLA (99,5%). IBM provided

local support for customer on boarding (landscapes and

VPN/MPLS network activation) and SAP environments

migration on IBM Cloud primary data centre in Germany

(Ehningen).

The final solution provides also Disaster Recovery on IBM

Cloud secondary site in France (Montpellier).

Furthermore, the customer signed a new project to upgrade

CRM SAP environment based on SAP Sandbox

environment in Cloud.

The Benefits

Running SAP applications

on cloud can transform

customer business by

enabling faster time to

value with:

More rapid provisioning

of production and non

production SAP

environments

Full Managed Services up

to SAP Basis (SAP DB

backup included)

IT Resourced when

needed (Sandbox)

Pay per Use

Business-centric service-

level agreements up to

99,9%.

Size

Project

Phases

Traditional

Dev Stress Steady with user upgrade

Cloud


The School of Management of the largest technical

university in Italy, with about 42,000 students that offers

undergraduate, graduate and higher education courses in

engineering, architecture and design. Founded in 1863, it is

the oldest university in Milan with two main campuses in

Milan city, where the majority of the research and teaching

activity are located.

The university was ranked the best for Engineering and

among the top big universities in Italy in the CENSIS Italian

University rankings for 2014-2015. According to the QS

World University Rankings, it is the 24th best technical

university in the world, ranking 7th for Design, 24th for

Engineering and Technology, 14th for Civil and Structural

Engineering and 14th for Architecture.

Client

Need

In June 2016 the customer released a formal request to

evaluate a new Information System which replaces the

existing ERP based on different vertical application with the

objective to adopt a market leader solution, improve

automation, flexibility and reduce management costs.

Project scope is support processes related to

administration, finance and control.

.

Solution

IBM proposes a SAP solution based on an implementation

project to configure Enterprise Management functionalities

adopting S/4 HANA platform based on IBM C4SAP service.

SAP Applications (Enterprise Management, Finance, BI, …):

• S/4 HANA, Enterprise Management - S4/ HANA

1610

• SAP Business Objects BI, Professional edition (CS)

(User)

• SAP Solution Manager (Cloud shared)

The SAP on Cloud solution is based on C4SAP service and

regards a 7x24 Full Managed Service (PaaS) up to SAP Basis

Managed Services for S/4 HANA and BO Landscapes with

standard SLA (99,5%). IBM provided local support for

customer on boarding (landscapes and VPN/MPLS network

activation) in primary Cloud data center in Germany

(Ehningen).

The Benefits

The Cloud solution allowed

to start up of the project in

time and provided the

necessary service level and

flexibility to enable a fast

future growth.

The client will also evaluate

IBM Cloud as a base for all

their new projects to extend

the overall SAP

infrastructure.

S/4 HANA infrastructure,

skills and best practices

Full Managed Services up

to SAP Basis (SAP HANA

DB backup included)

Business-centric service-

level agreements up to

99,9%.

Italian School of Management accelerates S/4 HANA adoption with Cloud

https://en.wikipedia.org/wiki/QS_World_University_Rankings


Thank you

IBM Cloud for SAP Applications Services Cloud for SAP Applications Services ... (SAP Basis)...

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Transcript of IBM Cloud for SAP Applications Services Cloud for SAP Applications Services ... (SAP Basis)...