IBM Business Process Manager · 5 Discover the value of IBM Business Process Manager 5 IBM BPM V7.5...

© 2011 IBM Corporation

An IBM Proof of Technology

IBM Business Process ManagerEcosystem

Murali SitaramanClient Technical ProfessionalIBM Software [email protected]


IBM Software

Agenda

� Ways to IBM Business Process Manager

� How to extend IBM Business Process Manager

2 Discover the value of IBM Business Process Manager


IBM Software

� Process Designer and Integration Designer directly provide modeling for execution in IBM BPM

� Import BPMN models from Blueworks Live directly into Process Center

� Import models from WebSphere Business Modeler and Compass 7.0.0.4 into Process Center using BPMN 2.0

� Import models from 3rd-party modeling and analysis tools into Process Center using BPMN 2.0

� Continue to import BPEL models into Integration Designer from Modeler

Blueworks Live

WebSphere Business Compass

WebSphere Business Modeler

How Are Existing Models Imported into IBM BPM?

3rd-PartyBPA Tools

BPMN

BPMN 2.0

BPMN 2.0

BPMN 2.0, BPEL

3 Discover the value of IBM Business Process Manager15. Nov. 2011


IBM Software

� Monitoring model export for IBM Business Monitor integration

� New IBM BPM based assets added to IBM BPM Industry Packs

� Built-in browser for WebSphere Service Registry & Repository

� Built-in connector for FileNet ECM or IBM Content Mgr

� Built-in connector to WebSphere ILOG JRules for executing rules external to the Process Application

� Process “triggers” can be initiated from WebSphere Business Events WebSphere

ILOG BRMS

IBM Business Monitor

WebSphere Business Events

WebSphere Service Registry & Repository

IBM BPM Industry Packs

How does IBM BPM Connect to Other IBM Products?

IBM Case Manager

4 Discover the value of IBM Business Process Manager15. Nov. 2011


IBM Software

Monitoring in IBM BPM Portfolio…


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IBM BPM V7.5

• IBM Middleware, 3rd party systems, and granular BPE L visibility • Powerful custom reporting via built-in Cognos Busin ess Intelligence v10.1• Fine-grained security for custom data filtering • Auto generated dashboards for BPM v7.5

Built-in & automatic visibility of processes built in BPM V7.5

Powerful end to end visibility across the business process

• Simple-to-build, fast iterations & visibility• “Heat maps” show bottlenecks in process model• Real-time reports via end user scoreboards

IBM Business Monitor V7.5

Consume, correlate, & visualize across BPM & other software systems



IBM Software

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End-to-end real time visibility with business activity monitoring

Provides visibility into real-time, end-to-end business operations, transactions, and processes to increase revenue, lower costs, and improve service

� Real-time, end-to-end visibility into business operations, transactions, and processes

� Trend analysis to delve into history and predict future values of KPIs based on historic and cyclic trends

� Empowers business analysts to create new KPIs, adjust thresholds, create new alerts, etc, on the fly without involving IT

� User customizable dashboards to ensure targeted, relevant information

� Trigger alerts when predicted values indicate a problem detection or other business situation

� Enterprise mobility enables views of KPIs, metrics, and alerts through Web interfaces, mobile devices, and corporate portals.

� Increases ROI through real time operational visibility and low implementation costs

IBM Business Monitor V7.5IBM Business Monitor V7.5 for System z

11/15/2011


Discover the value of IBM Business Process Manager


IBM Software


Key facts

� Solution assets for the BPM lifecycle– IBM BPM 7.5 Platform

� Based on industry standards– Do not invent own standards– Extended with IBM’s best practices

wherever needed

� Certified to technical standards– BPMN, WSI, UML, XSD

� Extensible to meet a customer’s unique business needs

– As far as base tooling allows

� Client BVA studies show accelerate time-to-build by around 30%

Healthcare

Insurance

Telecom

Manufacturing

Banking

ROI Benefit with WebSphere Industry Content Packs

$ - $ 5 0 ,0 0 0 $ 1 0 0 ,0 0 0 $ 1 5 0 ,0 0 0 $ 2 0 0 ,0 0 0 $ 2 5 0 ,0 0 0

WebSphere BPM

WebSphere BPM + IndustryContent Pack

Define Solution Business Modeling & Requirements

Analysis and Design, Build and Unit Test System Test, QA and UAT



IBM Software


Solution accelerators

Accelerate BPM solution delivery with pre-built assets:

� New support for IBM Business Process Manager v7.5

� Continued support for heritage WebSphere BPM assets

Reduce risk, increase consistency and reusewith assets based on industry standards



IBM Software


WSRR Governance Complements IBM BPM v7.5 Governance

• Process Center provides a centralized platform & repository for governance of process applications and shared assets managed within IBM BPM

• Process Center has extremely innovative capabilities for managing versions & dependencies in complex, ever-changing process applications

• WSRR provides a centralized registry & repository for governing services & SOA assets that are shared across the enterprise

• Process Center & WSRR are complementary subsystems, at different levels of the stack, with different assets, operational audiences, and scopes

• Users of IBM BPM Integration Designer can access WSRR when constructing process applications that utilize shared services

Governance of process applications – is a key differentiator for IBM Business Process Manager

WebSphere Service Registry & Repository


IBM Software

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The Process Spectrum

Formal Process Informal Process(email, IM, phone)

Modeled using activities(~ BPMN activities)

Human has full control over the process

Documents and recordingsare critical to justify decisions

Process history important for auditing

No modeling

System has full control over the process


IBM Case Manager


IBM Software


What is the difference between a case and a process?

Business Situation

Pre-modeled Process Flow

Pre-modeled Data Flow

Involvement of Humans

Activity “Scheduling”

Documents and Content Objects

Quality of Service

Process Predictable and repeatable

Fully modeled process flow , possibly simulated and debugged.

Fully modeled data flow , part of simulation and debugging

Possible Activities are typically scheduled by process engine , only in exceptional cases can human influence that schedule

Possible to include via document references and folder references

Broad spectrum from highly automated straight-through processes to human-centric processes

Transactional integration of services and backends

Large number of instances.

Case Unpredictable and ad-hoc

Only tasks modeled , possibly some activity dependencies. No task to task choreography

No explicit data flow, data is contained in documents and content object metadata stored in a document repository

Always Case activities are typically enabled by content events and scheduled by humans participating in case (within constraints if modeled).

Always Targeted to knowledge worker interaction with document and content objects.

Number of instances limited by knowledge worker handling capacity.

Key differences in blue

IBM Case Manager


IBM Software

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Empowered Business User

Business ServicesWeb Services

Business ProcessesApplications

External Event Sources

Alerts/KPIs

BPM

Event Sources

More Than 15

Visits in 1 Year

Large Purchase

Turbulent, Disparate,Non-Deterministic, Un-sequenced Events

Capture

5th Purchase in 3 months

Same/Similar

ProductLine

Long Time Customer Cash

Transaction

“Offer reduced rate Credit Card"

Automated Action “Offer Customer Loyalty Discount"

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WBE

RuntimeEvaluations Correlations

WebSphere Business EventsCorrelation of business events from any source, over any timeframe




IBM Software

WBE BPM

Pattern #1: Pre-qualification

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Benefit: Reduce the need for human intervention

Initiate Sales Follow-up Process

Web Page Viewed

Call Received

Email Question

If any 2 of these events received within 1 week for the same customer, this is a possible opportunity.




IBM Software

WBEBPM

Pattern #2: Interruptions to In-Flight Processes

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Benefit: Process oversight across multiple dimensions

Cancel all applications for people in the same household

Credit Application Started

If the total value of credit requested > $50,000 for a household, this is possible fraud.




IBM Software

WBE BPM

Pattern #3: Use Outcomes of Previous Business Processes

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Benefit: Ability to adjust logic on the fly based on past behavior

Investigate suspicious activity

Email Address Changed

International Transaction

Address Change

If email or address change and more than 2 international transactions, this is possibly suspicious.

These transactions were validIf email or address

change and more than 4international transactions, this is possibly suspicious.




IBM Software

WBEBPM

Pattern #4: Cross-Process Correlation

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Benefit: Better responsiveness and visibility into existing business logic

Initiate a new process

Loan Approval Started

If more than 20 approvals for same branch are still pending after 10 days, need to escalate.




IBM Software

Why Embed Rules into a BPM Process?

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Application Decision point examples

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Allows the behavior of the processes to be configured dynamically : Decision points provide variability

People

Assigning a task to a human in a workflow

Processes

Automating simple decisions within a business process

Documents

Filing documents received in a mail client

Applications Data transformation in an ETL process

Authorization checks in a web application

Validating data entries

Personalized content retrieval

Routing to a particular service according to a SLA.


WebSphere ILOG BRMS


IBM Software

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Using the Right Tools for Different Types of Rules

Credit riskrulesCredit riskrules

Vendor eligibilityVendor eligibility

ILOG BPM

Process-specific SLA / Escalation rules

BPM

In business process solutions …

Process-specific decision table

Sophisticated, managed policies

External business event


WebSphere ILOG BRMS


IBM Software

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Not All “Rules” Are Created Equal

Rules Types Rule ExamplesWhere are

Rules Defined?

Right Tool

Business Event Stream Pattern-Match

Event pattern: person on the CIA watch list, purchases chemicals , purchases a one-way plane ticket, uses cash.

Event-stream specific

Business Events(CEP)

Process Flow / Task Assignment

Assign loan review task to the Underwriter with the lowest number of tasks-in-queue.

Process specific

BPM

Process Monitoring (SLAs)

Trigger notification / process when “Response Time” KPI for Final Approval task exceeds maximum threshold value.

Process specific

BPM

Critical, Complex Business Decisions

and Policies

Retail merchandise planning & optimization. Vendor selection. Drug interactions. Loyalty programs. Fraud detection. Best pricing.

Decoupled from

applicationsILOG


WebSphere ILOG BRMS


IBM Software

BPM, BRMS & BEP/CEP

BRMSBPM CEP/BEP

Business Process Management Suite

Decision Management



IBM Software

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Rule DesignerEvent Designer

Decision Center Console

Rule Solutionsfor Office

Decision Center for Business Space

DesignDesignDesign

ManagementManagementManagement

WebSphere Operational Decision Management

WebSphere Decision Center

Decision ArtifactsVersioning

Access and Control

Repository

RuleExecution

RuleExecution

EventExecution

EventExecution

DecisionMonitoringDecision

Monitoring ConnectorsConnectors

WebSphere Decision Server

Define

Deploy

Update

Measure

Visibility & Visibility & GovernanceGovernance

WebSphere Operational Decision Management – Leveraging BRMS & BEP/CEP



IBM Software

Project delivery – How is it done?



IBM Software

How Does IBM Help You Get StartedDiscover - Pilot - Project - Program

Discovery Workshop

Quick Win

Pilot

Solution Implementation

Project

Business Transformation

Program

Enablers broaden your capability and drive Self-Sufficiency

Proven path to realize fast value, foster BPM adoption and create transformational impact

On-Demand Consulting AssistanceSolution

CheckpointsSolution

MentoringTraining

COE Design/ Execution

Program

Jour

ney

Sta

ge Succeed with an Initial Project

Establish a Program

Adopt withinLOB/Enterprise

Identify Business Challenge & Value



IBM Software

Ramp-up Self-Sufficiency

Accelerate Initial Project Success

Turnkey Delivery

CustomerOwns Delivery

IBM Owns Delivery

What is Your Delivery Strategy? You decide !!!Flexible engagement options ensure success in your preferred delivery model.

Teach my People

Deliver the Solution

• Quick Win Pilot

• Training• Mentoring• On Demand Consulting

• Solution Implementation• COE Design/Execution• Business Transformation

Start Here



IBM Software

Process Improvement

Processes

Dec

isio

ning

Process Integration

Process

& Decis

ions

Process ManagementDec

isio

n M

anag

emen

t

Dec

isio

n A

utom

atio

n

Process Improvement

Discovery Workshop

Assess Your Process RequirementsBegin by identifying the fastest path to a tangible “quick win” for the business

Quick Win Pilot



IBM Software

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IBM Business Process Manager · 5 Discover the value of IBM Business Process Manager 5 IBM BPM V7.5...

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