IAPMO R&T REGISTRATION SERVICES · Web view2. Laporan Hasil Inspeksi Sub Kontractor 3. Jadwal...

IAPMO R&T REGISTRATION SERVICES5001 E. Philadelphia St, Ontario, CA 91761

AUDIT REPORT

Audit No.: ISO-09-20359

Jakarta, 26 maret 2017

PT GLOBALINDO ENERGI INDONESIARuko Kebayoran Baru Mall, Jl Kebayoran Baru Kav - 16,Jakarta SelatanIndonesia

Dear Mr. Hadi Prayitno,

Please find attached the audit report raised as a result of our recent audit of your management system to the ISO 9001:2008 standard conducted in your facility on 3/24/2017 - 3/25/2017.

We thank you and your organization for the support and co-operation given during the audit.

Best Regards,

Agus Hermawan, SE.,MM_______________________________________________________

Lead AuditorIAPMO R&T Registration Services

Disclaimer

This is a confidential report and is subject to the confidentiality agreement between the client and IAPMO R&T as documented in IAPMO R&T Policy. The contents of this report may be disclosed only in its entirety by authorized persons or personnel.

ISO FORM 009 Issued: 3/30/00 Revised: 03/28/2016 of 17


AUDIT REPORTSection 1 – Company Information

Company Name:PT GLOBALINDO ENERGI INDONESIA

Address: Ruko Kebayoran Baru Mall, Jl Kebayoran Baru Kav - 16, Jakarta Selatan

Indonesia

Contact Person: Mr. Hadi Prayitno

Title: Management Representative

Phone/E-mail: +62217203412/[email protected]

Section 2 - Audit Information

Audit No.: ISO-09- 20359

Type of Audit: Pre-Assessment Audit

Audit Date(s): 3/24-25/2017 Duration: 1. 5 days # of Auditor(s): 1# of Empl.: 4 employees

Audit Standard: ISO 9001:2008Scopes of Registration:Provision of Mechanical and Electrical Construction Works

Exclusions/Justifications: 7.3 Design and development - Organization business doesn't require design and development, its exclusion does not affect the organization’s ability, or responsibility, to provide product that fulfills customer and applicable regulatory requirements.7.5.2 Validation of Process for production for sevices provision. - All of the customer requirement/ specification can be proved by all measurement devic in GEI Process Audit Team: Agus Hermawan, SE.,MM – Team Leader

None – Team Member(s)Section 3 – Audit Summary

NCR Found: None Major: Minor: Observation: Follow-up Required: Yes No; Note:

Previous NCR: None Major: Minor: Observation: Follow-up Required: No, close-out date:

Yes, see explanation on page of this report

Previous NCR: Not Applicable (This is the registration audit)



AUDIT REPORTSection 4 – Audit DetailsPurpose and Scope of this Audit:To evaluate the suitability, adequacy and effectiveness of the organization’s Management Systemin meeting the requirements of the ISO 9001:2008 standard and the company’s ManagementSystem Documentation, for the declared scope of registration.

Current issue/revision of the manual: PM-GEI-00 thru PM-GEI-08 dated 0 1 October 20 13

Status of any previously recorded non-conformances:The results of previous non-conformances found during the last audit have been reviewed to assure that appropriate correction and corrective action has been implemented to address any nonconformity identified. This review has concluded that:

Any nonconformity identified during previous audits has been corrected and the corrective action continues to be effective.

The management system has not adequately addressed nonconformity identified during previous audit activities and the specific issue has been redefined in the nonconformity section of this report.

Positive Aspects of the Management System:The management system documentation demonstrated conformity with the requirements of the audit standard and provided sufficient structure to support implementation and maintenance of the management system.

The organization has demonstrated effective implementation and maintenance / improvement of its management system.

The organization has demonstrated the establishment objectives and targets and monitored progress towards their achievement.

The internal audit program has been fully implemented and demonstrates effectiveness as a tool for maintaining and improving the quality management system

The management review process demonstrated capability to ensure the continuing suitability, adequacy and effectiveness of the quality management system.

Throughout the audit process, the quality management system demonstrated overall conformance with the requirements of the audit standard.

Overall Assessment:

Assessment of: Document Control and Record ControlAudit trails and sources of evidence:1. Prosedur Pengendalian Dokumen SP-GEI-MR-01 Rev:0 dated 10/01/20132. Form Daftar Distribusi Dokumen F-GEI-MR-01-07 Rev:0 dated 10/01/20133. Form Catatan Perubahan/Penambahan Dokumen F-GEI-MR-01-05 Rev:0 dated 10/01/20134. Form Daftar Induk Dokumen Internal F-RMP-GEI-01-01 Rev:0 dated 10/01/20135. Form Daftar Induk Dokumen Eksternal F-GEI-MR-01-02 Rev:0 dated 10/01/20136. Form Permintaan/Usulan Perubahan Dokumen F-GEI-MR-01-04 Rev:0 dated 10/01/20137. Prosedur Pengendalian Rekaman/Catatan/Record SP-GEI-MR-02 Rev:0 dated 10/01/20138. Form Daftar Induk Rekaman/Catatan/Record F-GEI-MR-02-01 Rev:0 dated 10/01/2013Evaluation and conclusions:Audited 4.2.3 Control of document



AUDIT REPORTMechanism for establish, review, approve, distribution, change, external document were reviewed.

Document for implement quality management system were established, reviewed and approved by assigned personnel, distributed, including mandatory procedures. There is no change document since last audit. Refference Masterlist document F-RMP-GEI-01-01, Distribution list document F-GEI-MR-01-07

External document were listed on external document master list F-GEI-MR-01-02, all related to legal and other requirement.

The mechanism found well managed and meet the requirement of ISO 9001:2008 and internal procedure requirement.

Audited 4.2.4 Control of recordThe mechanism of identification, storage, protection, retrieval, retention time period and disposition of records were reviewed.

All sections has listed all record that need to be controlled in record list, retention period was defined as per company policy and legal or customer requirements. The storage, protection, retrieval and disposal method were defined. Refference Master List of Record F-GEI-MR-02-01. The retention time period average 1 to 5 years.

The mechanism found acceptable and meet the requirement of ISO 9001:2008 and internal procedure. Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Management Review, Quality Policy and Quality Objectives, Management Commitment, Internal Communication

Audit trails and sources of evidence:1. Management Review Procedure SP-GEI-MR-06 Rev:0 dated 01/10/20132. Undangan Rapat Tinjauan Manajemen F-GEI-MR-06-02 Rev:0 dated 01/10/20133. Risalah Tinjauan Manajemen F-GEI-MR-06-04 Rev:0 dated 01/10/20134. Daftar Hadir F-GEI-MR-06-03 Rev:0 dated 01/10/20135. Quality Policy statement6. Quality ObjectiveEvaluation and conclusions:Audited 5.4 Quality objective.All processes has defined and monitor the achievement of quality objective, indicator is set and action plan established to achieve the objective.QMR; Decrease audit finding until 50%HRD: Training related to employee competency minimum once / year/personPurchasing: Decrease delay time in procurement 10%Logistic: Decrease the damage of equipment until 10%Technic : Zero claim from customerOperation : Complete the project on time 100%Marketing/Sales: Increase sales until 10%, Long-term projects minimum 3-4 project/year

Reviewed the mechanims of monitoring the achievement, that is monthly report and found acceptable.

Audited 5.6 Management reviewManagement has evaluated the implementation of quality management system through management review meeting on 8 March 2017. The meeting was attended by Top Management and all personnel. The agenda covers:a. Audit resultb. Customer's feedback



AUDIT REPORTc. Performance of the processesd. Corrective and preventive action statuse. Follow up from previous management reviewf. Change that will affect the quality management system, including review of quality objectiveg. Recommendation for improvement

Minutes of meeting is made and record is kept. The minutes has been evaluated, and found acceptable, the minutes include all agenda and action plan as a result of review and evaluation of the implemented system. Refference MoM of management review F-GEI-MR-06-04, Attendance list F-GEI-MR-06-03.

Audited 5.5.3 Internal communicationVarious methods of internal communication is utilized within the organization, such as board, meetings, email, phone and memos are utilized within organisation. Based on interview with various personnel, there were sufficient evidence that the current internal communication methods are effective.

Audited 5.5.1 Documented responsibility and authorityAll responsibilities and authority for personnel that works are documented in Uraian Kerja (job description). Sample were observed for Organization Chart and jobdes of Logistic/procurement, Human Resources, Marketing.

It was found that Job Description acceptable and sufficient for personnel to do the job.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Internal AuditAudit trails and sources of evidence:1. Internal Audit procedure SP-GEI-MR-05 Rev:0 dated 01/10/20132. Program Audit Mutu Internal F-GEI-MR-05-01 Rev:0 dated 01/10/20133. Jadwal Audit Mutu Internal F-GEI-MR-MR-04-02 Rev:0 dated 01/10/20134. Laporan NC & Permintaan Tindakan Perbaikan/Pencegahan F-GEI-MR-04-01 Rev:0 dated 01/10/20135. Rekapitulasi laporan NC & Tindakan Perbaikan/Pencegahan F-GEI-MR-04-02 Rev:0 dated 01/10/20136. Daftar Auditor F-GEI-MR-05-03 Rev:0 dated 01/10/20137. Check List Audit F-GEI-MR-05-04 Rev:0 dated 01/10/2013Evaluation and conclusions:Audited 8.2.2. Internal AuditMechanism for internal audit were reviewed:

Mechanism for internal audit is determined, it covers annual program, auditor selection, conducting and reporting of audit result. Frequency of audit is determined once a year.

Internal audit program for year 2017 has been scheduled, cover all processes within the organization.

Audit has conducted on 8 March 2017, Audit checklist, report and corrective action request are in place. During audit, the auditor using checklist audit F-GEI-MR-05-04 with detail of questions. Sample audit result were reviewed for MR, Administration,Project,Procurement.

As a result of audit, there were corrective actions request raised. Corrective action has been taken and verified, and followed up. Refference recapitulation of audit result/finding F-GEI-MR-04-02.

The mechanism has been evaluated, it was sufficient evidence that the process was effective and meets the requirements of ISO 9001:2008 and internal audit procedure.Nonconformances, Observations, and Opportunity of Improvements:None



AUDIT REPORTAssessment of: Data AnalysisAudit trails and sources of evidence:1. Quality Objective Monitoring2. Customer Satisfaction Survey3. Internal audit result Evaluation and conclusions:Audited 8.4,Analysis dataAnalysis data was reviewed.

Analysis data is performed with collect and analyse data to determine adequacy and achievement for certain process, i.e. quaity objective 2017 and target 2018, Customer satisfaction survey result 2016-2017. Review and evaluation were conducted during management review meeting.

The data have been evaluated, and found acceptable to described the performance of the system.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Customer Service and SalesAudit trails and sources of evidence:1. Auditee: Misra (Management Representative)2. Customer Response Questioner3. Customer Complaint Register4. Analysis and Action Plan of Customer Response Evaluation and conclusions:4.2.3 Contlor of DocumentDocuments are controlled and applicable documents are available at the point of use. Referenced: Internal Audit procedure, PM-MR-004, Rev 0, dated 01/02/2011

4.2.4 Control of RecordRecords are complete and legible. Director operational sub to Technical Manager review the requirements of customer required and Contract Project. The preparenes legal document should be done before the step of Proposal. Shortly, sales activities or first input activities was handle by Technical Manager.

Every project is accepted, the project has been done well. Starting from the tender process, project schedule, project implementation, handling complaints, as well as the hand-over and maintenance projects. This is in accordance with the laws and regulations, and procedures have been established. In improving the quality of work and customer satisfaction, it is necessary to do the survey.

5.2 Customer focusCustomer service and sales activities were reviewed.Generally the proyek order received follow by Tender from Governmental Department, Institution or personel Individual. The information through by advertisement, email, letter or phone.

Director operational sub to Technical Manager review the requirements of customer required and Contract Project. The preparenes legal document should be done before the step of Proposal. Shortly, sales activities or first input activities was handle by Technical Manager.


During review, the organization determine and implemented the effective arrangement for communication



AUDIT REPORTwith customer by Form of Customer Complaint.

The organisation was distributed questionaries of Customer survey Project Owner. The mechanism were evaluated, and found meet the requirements of organisation's internal procedure.

5.4.1/5.4.2 Quality objectiveQuality objectives defined at all relevant functions and levels. The mechanims of monitoring the achievement was reviewed, and found complied. Sample was observed Tender loss due to administration mistake 0% by December 2016. Up to March 2017, achivement is 0 mistake.

5.5.1 Documented roles and responsibilityOrganisation defined organization structure, responsibilities and authorities as per structure that are defined in QM-QUALITY MANUAL, Rev. 1, dated 11/01/2014

6.2.2 CompetenceRelated personnel involved in marketing process is competence personnel, Mr. Andy Lie as Director and Mr. Haris, Project Manager

7.2.1 Determination of requirements related to the productGenerally the project order received by followed the Tender from Governmental Department, Institution or personel Individual. The information through by advertisement, email, letter or phone.

Director and Project Manager review the requirements of customer required and Contract Project. The preparenes legal document should be done before the step of Proposal. Shortly, sales activities or first input activities was handle by Marketing.

7.2.2 Review of requirements related to the productAll customer requirements, i.e. specification, in described in RAB (Budget Plan) document. Referenced tender document. Director operational sub to Technical Manager review the requirements of customer required and Contract Project. The preparenes legal document should be done before the step of Proposal. Shortly, sales activities or first input activities was handle by Technical Manager.

7.2.3 Customer communicationThe organization determine and implement effective arrangements for communicating with customers in relation to their product and service, such as meeting with customer, technical review, etc. Director operational sub to Technical Manager review the requirements of customer required and Contract Project. The preparenes legal document should be done before the step of Proposal. Shortly, sales activities or first input activities was handle by Technical Manager.

8.1 ImprovementThe organization plan and implement the monitoring, measurement, analysis and improvement processes needed through quality objective.

8.2.1 Customer satisfactionThe organisation was distributed questionaries of Customer survey Project Owner or is most project, the organization receive dokumen Berita Acara Serah Terima Proyek (Documented Hand Over of Project), when receive it means the project owner satisfied the service.

It was verified that this mechanism meets the requirement of ISO 9001:2008

8.5.2/8.5.3 Any corrective/preventive actionNo corrective and preventive action request so far issued.

The organisation has been monitored and measured the satisfaction customer responese . A



AUDIT REPORTquestionnaire has been given to the requestor when the project work is done. Then, questionnaire is analyse. The result is stated number 4 average. Based on the Kuesioner Kepuasan Pelanggan, number 4 means "satisfied".

The mechanism has been evaluated, and found meet the requirements of ISO 9001:2008 and organisation's internal procedure and relevant regulation.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Resource Management (Human Resources, Infrastructure, Work Environment)Audit trails and sources of evidence:1. Prosedur Pelatihan Karyawan SP-GEI-ADM-10 Rev:0 dated 01/10/20132. Schedule Pelatihan Karyawan F-GEI-ADM-10-03 Rev:0 dated 01/10/20133. Daftar Hadir Pelatihan F-GEI-ADM-10-05 Rev:0 dated 01/10/20134. Angket Umpat Balik Pelatihan F-GEI-ADM-10-06 Rev:0 dated 01/10/20135. Skill Matrix F-GEI-ADM-10-01 Rev:0 dated 01/10/20136. Prosedur Pemeliharaan dan Perbaikan Sarana & Prasarana SP-GEI-ADM-08 Rev:0 dated 01/10/20137. Daftar Induk Inventaris Sarana & Prasarana F-GEI-ADM-08-01 Rev:0 dated 01/10/2013 F-GEI-ADM-08-048. Kartu Riwayat Alat F-GEI-ADM-08-03 Rev:0 dated 01/10/20139. Jadwal Pemeriksaan & Pemeliharaan Berkala Sarana & Prasarana F-GEI-ADM-08-04 Rev:0 dated 01/10/201310. Laporan Kerusakan & Perbaikan Sarana & Prasarana F-GEI-ADM-08-06 Rev:0 dated 01/10/2013Evaluation and conclusions:Audited 6.2.1,Mechanism of recruitment were reviewed, there is no new employee recruited since year 2015 until this audit conducted.

Audited 6.2.2,Competence criteria were reviewed for Administration, Training. Competencies criteria is documented according to education, skill dan experience (Mapping skill) and recorded into Skill Matrix competence F-GEI-ADM-10-01. The mechanism reviewed and found that analysis gap competencies to ensure the personnel qualification meets the requirements.

Audited 5.5.1,Responsilities and authorities has been documented by each personnel and interviewed by Managers. Refference : Organization Structure 2016, Jobdescription. All documents were reviewed and found acceptable.

Audited 6.2.2,Training needs analysis were reviewed, all related to the implementation of ISO 9001:2008 and company requirements.Sample observed for training, seen training program for 2016/2017 has done setting up both internal and external training. Implementation found meet the requirements of internal procedure SP-GEI-ADM-10 and ISO 9001:2008.

Audited 6.3,6.4 /infrastructure & environtmetInfrastructure and work environment were reviewed. The organization has provide the facilities, i.e. building, utilities, process equipment, supporting equipment, for running the business and control the project. Refference : Infrastructure list F-GEI-08-01, Schedule maintenance 2016/2017 F-GEI-08-04, Infrastructure damage report F-GEI-08-06 on march 2017, Maintenance history card F-GEI-08-03 2017. It was found acceptable. Anti Virus for computer had been updated.

For maintenance of infrastructure and work environment, the organization has a maintenance programme for 2017 (F-GEI-08-04), i.e. toilet and workspace (room), etc. All records were available, the mechanism



AUDIT REPORTfound acceptable.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Production/Service and PlanningAudit trails and sources of evidence:1. Sistem Prosedure Perencanaan Proyek SP-GEI-TEK-13 Rev:0 dated 01/10/20132. Sistem Prosedur Pelaksanaan Proyek SP-GEI-TEK-14 Rev:0 dated 01/10/20133. Sistem Prosedure Pengawasan Proyek SP-GEI-TEK-15 Rev:0 dated 01/10/20134. Sistem Prosedure Pengendalian Alat Uji SP-GEI-TEK-12 Rev:0 dated 01/10/2013Evaluation and conclusions:Audited 7.5.1 Project execution was reviewed,Director operational sub to Technical Manager review the requirements of customer required and Contract Project. The preparenes legal document should be done before the step of Proposal. Shortly, sales activities or first input activities was handle by Technical Manager.


Audited 4.2.4 Related records of project were reviewed and checked, i.e. planning, preparation,operational procedure,material request,manpower need, quality control activities,reporting.Seen records, such as; monthly report,project expense,usage of material,equipment,stationary,wages,vehicle,and personal protection equipment.Hand over of project they got a completion certificate from the owner.

All the stages of project process has been reviewed, evaluated and found that all the process were in properly controlled.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Purchasing (including outsourced processes)Audit trails and sources of evidence:1. Sistem Prosedur Pembelian,Pengadaan,dan Pengiriman Barang Rev:0 dated 01/10/20132. Purchase Order (PO) F-GEI-07-02 Rev:0 dated 01/10/20133. Daftar Supplier F-GEI-ADM-07-05 Rev:0 dated 01/10/20134. Evaluasi supplier F-GEI-ADM-07-06 Rev:0 dated 01/10/20135. Schedule Evaluasi Supplier F-GEI-ADM-07-05 Rev:0 dated 01/10/2013Evaluation and conclusions:Audited 7.4.1For material used at project site, all materials are belong to PLN, organization just raise request material for project, then obtain the material form PLN warehouse office and bring it to project site.Where necessary, organization purchase certain material for project purpose based on request from PLN. Sample observed for procurement of spare part of Turboned, PO No:007/GE/I/2017. The mechanism were properly implemented.

The mechanism for selection and evaluation were reviewed. Supplier list F-GEI-ADM-07-05, material stock were available and reviewed. Sample taken for evaluation of supplier PT Sentra Komunika Persada, supplier for Connector and grounding, The result is B and PT CPI subcontractor for genset installation. the result is A. ( Good dan fulfill). Evaluated on Dec 2016. It was found acceptable.

The mechanism found acceptable and meets the requirement of ISO 9001:2008 and internal procedure.



AUDIT REPORTNonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Inspection/Testing and Validation (including calibration)Audit trails and sources of evidence:1. Auditee: Mr. Hadi Purnomo (QC & Eng),2. Jadwal Pemeriksaan Berkala Mesin / Alat3. Jadwal Pemeriksaan Tiap Alat / Mesin4. Daftar dan Status Kalibrasi Peralatan5. Supplier Non-Conformance Report & Corrective Action Request6. Material Inspection Report7. Product Non - Conformance Report & Corrective Action Request8. Laporan Hasil Inspeksi Sub Kontractor Evaluation and conclusions:This section is not audited during this surveillance auditNonconformances, Observations, and Opportunity of Improvements:4.2.3 Document1. Product Non - Conformance & Corrective2. Kalibrasi Peralatan

4.2.4 Record1. Jadwal Pemeriksaan Berkala Mesin / Alat2. Laporan Hasil Inspeksi Sub Kontractor3. Jadwal Pemeriksaan Tiap Alat / Mesin4. Daftar dan Status Kalibrasi Peralatan5. Supplier Non-Conformance Report & Corrective Action Request6. Material Inspection Report7. Product Non - Conformance Report & Corrective Action Request

5.5.1 Documented roles and responsibilityAll responsibilities and authority for personnel that works at project site are documented in a Project Plan documentation that include project organization structure. It was found acceptable and sufficient for personnel to do the job. Sample for Project Manager, Superintendent, Supervisor, Project Admin.

5.4.1/5.4.2 Quality objectiveQuality objectives defined at all relevant functions and levels. The mechanims of monitoring the achievement was reviewed, and found complied. Sample was observed Tender loss due to administration mistake 0% by December 2016. Up to March 2017, achivement is 0 mistake.

6.2.1/6.2.2 Competence, training, awarenessCompetence, training & awaremess ware not audited during the surveillance audit at this time, and it will be audited in the next surveillance audit

6.3/6.4 Infrastructure/working environmentalInfrastructure/working environmental was not audited during the surveillance audit at this time, and it will be audited in the next surveillance audit

7.5.2 Validation of processes for production and service provisionDuring production, there are inspections, tests & validation that done by QC section. Monitoring was due everyday by Site Supervisor with report every week or every month include progress activities, Number of man power. Monitoring and verification was done by project manager.

Each project that have done will be due the inventory asset and after project fininsh process verification was made and the ouput comes with "as built Drawing report"



AUDIT REPORTThe mechanism for evaluation were reviewed. The mechanism found acceptable and meets the requirement of internal procedure.

It was verified that this mechanism meets the requirement of ISO 9001:2008

7.6 Control of Monitoring and measurement DevicesReviewed material, mechines & tools inspection reports, measurement criteria specifications. Records showed that materials, mechines & tools ware verified against specified requirements and checked against specified requirements. Records were verified.

Reviewed calibration checking, Records showed that calibration status for the measuring device is checked at QC departement, and continue check for result status & expired date of measuring device.

Based on observation, there were sufficient evidence that checking process is meeting the requirements of ISO 9001:2008 and organisation's internal procedure/work instruction.

8.2.4 Monitoring and measurement of productContruction realization process were reviewed and file of that is documented , the process was effective.Document controlling work evidence & soft drawing process were reviewed and PIC interviewed, the process was effective

There were sufficient evidence that the mechanism of construction realization process are effective.

8.3 Control of nonconforming productControl of noncnforning product was not audited during the surveillance audit at this time, and it will be audited in the next surveillance audit

8.5.2/8.5.3 Any corrective/preventive actionNo corrective and preventive action request so far issued.

Inspection/Testing and Validation (including calibration) was not audited during the surveillance audit at this time, and it will be audited in the next surveillance audit

Assessment of: Engineering and DesignAudit trails and sources of evidence:NoneEvaluation and conclusions:It was verified during the audit that the exclusion claimed for clause 7.3 (Design and Development) is justifiable, and that its exclusion does not affect the organization’s ability, or responsibility, to provide product that fulfills customer and applicable regulatory requirements.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Shipping and ReceivingAudit trails and sources of evidence:1. Sistem Prosedur Pembelian,Pengadaan,dan Pengiriman Barang SP-GEI-ADM-08 Rev:0 dated 01/10/ 20132. Material Request & Delivery F-GEI-ADM-07-01 Rev:0 dated 01/10/2013Evaluation and conclusions:Audited 7.5.1 & 7.5.5 The mechanism of shipping, receiving, storaging, stock controlling, usage were reviewed:



AUDIT REPORTProcedure SP-GEI-ADM-08 include mechanism for receiving, controlling and delivery of material for project. All material that received is record and listed in material receiving record, and for usage also recorded on material usage record.

The mechanism of receiving, storaging, stock controlling, usage were reviewed and acceptable.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Corrective and Preventive ActionAudit trails and sources of evidence:1. Sistem Prosedur Tindakan Perbaikan dan Pencegahan SP-GEI-MR-04 Rev:0 dated 01/10/20132. CAPAR Corrective Action and Preventive Action Report).Evaluation and conclusions:Audited 8.5.2, 8.5.3 Mechanism of the needs for corrective and preventive action (CPAR) were reviewed. CPAR raised and documenting root cause, correction and follow-up mechanism. CAR issued due to audit finding, nonconforming, potential nonconforming, customer complaint, achievenment of quality objective, etc. Sample observed for audit finding.

There were sufficient evidence that the mechanism meets the requirement of ISO 9001:2008 and internal procedure.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Continual ImprovementAudit trails and sources of evidence:1. Quality objective for all processes2. Monitoring quality objective report.3. Management review minutes of meetingEvaluation and conclusions:Continual improvement process is used through quality objective. All the objective were reviewed, and monitoring data from Jan to Dec 2015 shows that the objectives were achieved.

The mechanism were reviewed, and found acceptable.Nonconformances, Observations, and Opportunity of Improvements:None

Assessment of: Nonconforming Products/Services (including traceability)Audit trails and sources of evidence:1. Sistem Prosedur Pengendalian Produk/Jasa Tidak Sesuai Rev:0 dated 01/10/20132. CAPAR Corrective Action and Preventive Action Report).Evaluation and conclusions:Audited 8.3 When a nonconfoming product/services detected, the personnel will recorded in nonconformance report, an action taken recorded in the form. The mechanism covers project activity related to product/service nonconformance. When audit conducted there is no Nonconformance services/products found. The project progress in well manage and good control.

Audited 7.5.3 For traceability purposes, the project has specific number that includes all information about project name, number, customer's name, date of project. From start of project process up to hand over to customer, all the information required are specifically recorded.

There were sufficient evidence that the mechanism meets the internal procedure control and ISO 9001:2008 requirement.Nonconformances, Observations, and Opportunity of Improvements:



AUDIT REPORTNone

Assessment of: Use of MarksAudit trails and sources of evidence:LetterheadName CardEvaluation and conclusions:Organization has not used the IAPMO marks.Nonconformances, Observations, and Opportunity of Improvements:None

Explanation on differences, if any, from the information presented to the organization at the closing meeting: None

Section 5 – Conclusion

The organization has has not (choose one), in the estimation of this Auditor, effectively documented and implemented a quality system compliant to the referenced standard.

Registration/Re-assessment Audit I recommend the issuance of a Certificate of Registration.* I recommend the issuance of a Certificate of Registration upon receive of a satisfactory corrective

action(s).* I do not recommend the issuance of a Certificate of Registration.*

Surveillance Audit I recommend continuance of Registration. I recommend that the Certificate of Registration be suspended, reduced, extended or withdrawn*

*Registration Committee consensus is required.

Next Scheduled AuditTentative Date: 5 March 201 8

Type of Audit: Registration Pre-assessment Surveillance

Re-assessment Other:



AUDIT REPORTSection 6 – Cycle Audit Planning Matrix

Instruction: Mark “X” to indicate that the clause was assessed during the audit. Mark “P” to indicate the plan for the following schedule audit. The shaded areas are to be audited at every audit.

NOTE: Summary of Non-Conformities are shown as follows M/m (M=Major; m=minor) R

egis

trat

ion

Aud

it / I

SO-0

9-12

717

Sum

mar

y of

N

CR

’s (M

/m)

Surv

eilla

nce

1 /

ISO

-09-

1333

2

Sum

mar

y of

N

CR

’s (M

/m)

Surv

eilla

nce

2 /

ISO

-09-

1334

3

Sum

mar

y of

N

CR

’s (M

/m)

Re-

cert

ifica

tion

Aud

it / I

SO-0

9-

Sum

mar

y of

N

CR

’s (M

/m)

Surv

eilla

nce

1 /

ISO

-09-

Sum

mar

y of

N

CR

’s (M

/m)

Quality Management System (4)GeneralQuality ManualControl of DocumentsControl of Records

XXXX

/ / / /

XX

/ / / /

XX

/ / / /

XXXX

/ / / /

PP

/ / /

/ The effectiveness of the quality management system with regard to achieving the organization’s objective

X / X / X / X / P /

Management Responsibility (5)Management CommitmentCustomer FocusQuality PolicyPlanningResponsibility, Authority & Communication

XXXXX

/ / / / /

X

/ / / / /

XX

/ / / / /

XXXXX

/ / / / /

P

/ / / / /

Management Review X / X / X / X / P /

Resource Management (6)Provision of ResourcesHuman ResourcesInfrastructuresWork Environment

XXXX

/ / / /

X

/ / / /

XXX

/ / / /

XXXX

/ / / /

P

/ / /

/ Product Realization (7)

PlanningCustomer-Related ProcessesDesign and DevelopmentPurchasingProduction and Service ProvisionControl of Monitoring & Measuring Devices

XX XXX

/ / / / / /

X

/ / / / / /

XX XX

/ / / / / /

XX XXX

/ / / / / /

P

/ / / / / /

Measurement, Analysis and Improvement (8)GeneralMonitoring and MeasurementControl of Non-conforming ProductAnalysis of Data

XXXX

/ / / /

X X

/ / / /

XXX

/ / / /

XXXX

/ / / /

P P

/ / / /

Customer Satisfaction (Records of appeals, complaints & disputes) X / X / X / X / P /

Follow up of conclusions resulting from Internal Audits X / X / X / X / P /

Progress planned activities aimed at continual improvement of system performance

X / X / X / X / P /

Corrective and Preventive Action X / X / X / X / P /

Verification that each non-conformity previously revealed has been addressed in a satisfactory manner and its effectiveness*

/ X / X / X / P /

The functioning of procedures for notifying management of any breaches* / X / X / X / P /

Use of marks / X / X / X / P /

* May only be applicable for surveillance audit



AUDIT REPORT“SECTION 7 – 8 FOR IAPMO R&T RS INTERNAL USE ONLY”

Section 7 – Audit Assessment Matrix

DEPARTMENT, PROCESS OR ACTIVITYInstruction: Check the box to indicate that the clause was assessed in the area described. Write the NC number on the right column if an NC was found. The shaded areas are to be audited at every audit. M

anag

emen

t

Cus

tom

er

Serv

ice

& S

ales

Engi

neer

ing

and

Des

ign

Plan

ning

Purc

hasi

ng

Prod

uct

Rea

lizat

ion

Insp

ectio

n an

d Te

stin

gSh

ippi

ng/

Rec

eivi

ng

Discrepancyand

Reference Number

Quality Management System (4)GeneralQuality ManualControl of DocumentsControl of Records

The effectiveness of the quality management system with regard to achieving the organization’s objective

Management Responsibility (5)Management CommitmentCustomer FocusQuality PolicyPlanningResponsibility, Authority & Communication

Management Review Resource Management (6)

Provision of ResourcesHuman ResourcesInfrastructuresWork Environment

Product Realization (7)PlanningCustomer-Related ProcessesDesign and DevelopmentPurchasingProduction and Service ProvisionControl of Monitoring & Measuring Devices

Measurement, Analysis and Improvement (8)GeneralMonitoring and MeasurementControl of Non-conforming ProductAnalysis of Data

Customer Satisfaction (Records of appeals, complaints & disputes)

Follow up of conclusions resulting from Internal Audits

Progress planned activities aimed at continual improvement of system performance

Corrective and Preventive Action Verification that each non-conformity previously revealed has been addressed in a satisfactory manner and its effectiveness†

The functioning of procedures for notifying management of any breaches*

Use of marks

† May only be applicable for surveillance audit



AUDIT REPORTSection 8 – Auditee InformationFor each Process Audited, Interviewed representatives of Auditee.

Process Full Name Process Full NameQuality Management System design (include:- quality manual (4.2.2)- Management review result (5.6)- Internal audit (8.2.2)- Control of document (4.2.3)- Control of record (4.2.4)- Management commitment (5.1)- Customer focus (5.2)- Quality policy (5.3)- Planning of QMS (5.4)- Customer sastisfaction (8.2.1)- Audit Internal (8.2.2)- Monitoring & measuring process & product (8.2.3, 8.2.4)- Verification of Previous findings (8.3)- Control of nonconformance (8.3)- analysis data (8.4)- Corrective and preventive action (8.5.2, 8.5.3)- The of ISO 9001 logo

Mr. Hadi Prayitno Project Realization (including:- planning, process (7.1, 7.5.1, 7.5.3, 7.5.4, 7.5.5)- Costomer related processes (7.2, 7.2.1,.7.2.2)- Costomer communication (7.2.3)- Control of monitoring & measuring devices (7.6)- verification/validation (8.2.3, 8.2.4))report (7.5.1)- control of record (4.2.4)- quality objective (5.4)

Mr.Harun Wijaya

Resource Management, include:- Human Resources (6.1, 6.2.1)- Competency, training awareness (6.2.2)- quality objective (5.4)- control of records (4.2.4)General Affair, include:- Equipment, Working Environment, Infrastructure ( 6.3, 6.4)

Mr. Hadi Prayitno Purchasing (including purchase process, selection and evaluation of supplier/ subcontractor) "7.4.1, 7.4.2, 7.4.3"Warehouse raw material, include:- receive, control , validation and delivery of raw material, WIP (7.5.1, 7.5.2, 7.5.5)- Costomer property (7.5.4)-product identification (7.5.3)- quality objective (5.4)

Mr. Bernard SaragihMs.Raina Veraninta Purba



AUDIT REPORT- control of record (4.2.4)


IAPMO R&T REGISTRATION SERVICES · Web view2. Laporan Hasil Inspeksi Sub Kontractor 3. Jadwal...

Documents

Transcript of IAPMO R&T REGISTRATION SERVICES · Web view2. Laporan Hasil Inspeksi Sub Kontractor 3. Jadwal...