John Godec: “How to Deal with Public Anger?”IAP2 USA Monthly Practitioner CallJune 4, 2012

Housekeeping

• This webinar is being recorded and may be made available to IAP2 USA members in the future.

• Please mute your line if you’re joining us from a noisy location. Thanks!

• Slides and call notes will be made available over the coming days.

Today’s Agenda1. Quick round of introductions

2. Conversation starter: John Godec on “public anger”

3. Q&A

4. Announcements

How to…?

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1. Introductions

• A-Z

• State your name, location & affiliation

• 10 seconds or less

2. Conversation Starter

The things that actually harm people and the things that concern people….are

completely different.

The correlation between a hazard and most people’s fear about that hazard is

statistically insignificant.

Course Accomplishments

• Better Understand Causes of Public Anger• Know How that Anger Hinders Public

Participation• Predict, Prevent and Manage Public

Anger• Reduce Outrage and Rebuild Trust

The Spectrum

The Big Six Strategies

1.Stake out the middle, not the extreme.2.Acknowledge prior misbehavior and

inadequacies.3.Acknowledge current problems.4.Give others credit for achievements.5.Share control and be accountable.6.Pay attention to unvoiced concerns and

underlying motives.

Overcoming the Barriers

• Intellectual/Cognitive• Psychological• Organizational

Emotion, Outrage and Public Participation

June 14-15 – Chicago November 14-15 – TorontoMarch 14-15, 2013 – Calgary … and in-house by request

GodecRandall.com IAP2Canada.ca

ExtraordinaryTrainers.comIAP2USA.org

PeterSandman.com

3. Q&A

4. Announcements

Upcoming Calls

• Our monthly practitioner calls are held the first Monday of the month (usually), at 11am Pacific Time:

• Monday, July 2, 2012

• Monday, August 6, 2012

• Monday, September 10, 2012

• Full list: http://iap2usa.org/calendar

Upcoming Events

• Washington DC SymposiumSept 20, 2012 in Washington DChttp://iap2usa.org/symposium

• 2012 North American IAP2 ConferenceSept 30-Oct 2, 2012 in Halifax, NS (Canada)http://iap2canada.ca/conference

• 2013 North American IAP2 ConferenceSalt Lake City, UT(details soon)

IAP2 USA Membership

• Lots of new benefit/programs coming in 2012!

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• Check your renewal status

• Update your profile

• Check out our volunteer opportunities

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• http://iap2usa.org/join

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