IAMFA Benchmarking Best Practices
Transcript of IAMFA Benchmarking Best Practices
Keith McClanahan
Facility Issues
(928) 213-9767
Benchmarking Survey Results and Trends
2014 IAMFA
Bench . mark . ing: The search for
industry best practices that lead to
superior performance
Benchmarking
IAMFA – Prior Conference Feedback
Hot topics: expand hot topics discussion to
provide more value
Networking time…
More of it…
Use lunch time for networking – not
presentations
Fewer presentations with more time for
discussions…“just a few” presentations
IAMFA – Prior Conference Feedback
Provide the final report after the conference
Design the conference to provide maximum
value to the attendees
More discussion of report results
Understand reasons for high/low cost
variations
Ask people to talk about significant
changes
IAMFA – Steering Committee
Brent Adams, Library of Congress
Jennifer Fragomeni, Exploratorium
Kendra Gastright & Steve Hinz, Smithsonian Institution
Oren Gray, J. Paul Getty Trust (retired)
Patrick Jones, Art Institute of Chicago
Guy Larocque, Canadian Museum of Civilization
Keith McClanahan, Facility Issues
Linda McMillian & Jack Plumb, National Library of Scotland
Rich Reinert, Philadelphia Museum of Art
Tony Young, Carnegie Museums
IAMFA Steering CommitteeMajor Responsibilities…
Review and adjustment of survey questions for
meaningful results
Assistance in identifying new participants
Format and layout of report
Guidance in establishing the Benchmarking
Practices and Learning Workshop
Always looking for ways to improve & add
value
IAMFA Benchmarking Process:
1. Define Benchmarks & Reach Consensus
2. Enroll
3. Gather
Data4. Publish
Comparisons
Benchmarking Groups Include…
IFMA’s Utility Council
Museum and Cultural Institutions (IAMFA)
Facility Managers Roundtable (FMRT)
Research Facilities Benchmarking Group (Labs)
Outsource Providers
IAMFA Benchmarking Process:
1. Define Benchmarks & Reach Consensus
2. Enroll
3. Gather
Data
5. Focus on Those That Appear Better
4. Publish Comparisons
IAMFA Benchmarking Process:
8. Repeat
1. Define Parameters & Reach Consensus
2. Choose Partners
3. Gather
Data
5. Focus on Those That Appear Better
4. Publish Comparisons
6. Implement Ideas
7. Track