IAEA Workshop on Global Safety Culture National Factors · ‘Thinking Fast and Slow’ about...
Transcript of IAEA Workshop on Global Safety Culture National Factors · ‘Thinking Fast and Slow’ about...
IAEA Workshop on Global Safety Culture
National Factors
Practical Hofstede Gareth Lloyd Evans Human Factors Specialists – Emirates Flight Training College
Contents Practical Hofstede
• Hofstede dimensions
• Map exercise
• Culture stereotypes vs
Knowledge
• Training to affect Hofstede
dimensions
• Summary
Influence on Safety Culture
Na#onal Culture
Genera#onal Culture
Organisa#onal Culture
Professional Culture
Safety Culture
National Culture – Dimensions
Power Distance Acceptance of differences in power and hierarchy Uncertainty Avoidance Desire to avoid any form of ambiguity or uncertainty Individualism versus Collectivism Motivation for decisions and actions, doing something for oneself or for a group (family, community, nation etc.) Masculinity versus Femininity Assertiveness/competitiveness versus modesty/caring
Contents Practical Hofstede
• Hofstede dimensions
• Map exercise
• Culture stereotypes vs
Knowledge
• Training to affect Hofstede
dimensions
• Summary
‘Thinking Fast and Slow’ about National Culture
Deliberate and Slow
• Attention • Perception/Memory • Reasoning • Creativity
â Result and Response
Intuitive and Fast
• Attention • Perception • Memory
â Result and Response
(Kahneman, 2011)
A Multicultural Airline 3700+ Pilots : 93 Passports : 128 Nationalities
Beware of generalisations!
Pilot culture may differ from national culture!
Limited English ≠ Limited intelligence
Short and to the point ≠ Aggressive
Contents Practical Hofstede
• Hofstede dimensions
• Map exercise
• Culture stereotypes vs
Knowledge
• Training to affect Hofstede
dimensions
• Summary
Which Cultures can training affect?
Na#onal Culture
Genera#onal Culture
Organisa#onal Culture
Professional Culture
Safety Culture
Motivating image?
Motivation
x 10 Scale
(Boeing, 2013)
Communication
0
10
20
30
40
50
60
Disagree Strongly
Disagree Neutral Agree Agree Strongly
"When the workload is high, I have no problem understanding a non-native English speaker"
N=1809, EK CMAQ 2009
English Only English PLus Non English Non English Mul#ple
Accents
EK HF Office Pilot Ques#onnaire (256 pilots)
Clarifying Communication
• The Captain shall take all reasonable steps to ensure that no passenger secretes themselves or secretes any cargo on board the aircraft.
English non
Primary
English Primary
Available English
Clarifying Communication
• The Captain shall take all reasonable steps to ensure that no passenger secretes themselves or secretes any cargo on board the aircraft.
English non
Primary
English Primary
Available English
HIDE HIDE
How can you promote a Professional Culture?
• Selection • Regulation • Licence / Qualification • Training • Development / Progression • Professional Associations • Leadership / Role models
Na#onal Culture
Genera#onal Culture
Organisa#onal Culture
Professional Culture
Safety Culture
How can you promote an Organisational Culture?
• Values • Aims • Informed • Supervision / Standards • Training • Leadership
Na#onal Culture
Genera#onal Culture
Organisa#onal Culture
Professional Culture
Safety Culture
Summary
• Hofstede’s dimension are a tool to facilitate National Culture discussion
• Thinking Fast and Slow • Think Slow • Get more data
• Training • What behaviour do you want? • Develop training to affect;
• Hofstede dimensions
Thank You