IA 5: Defensive Design. Matthew Linderman, Jason Fried
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Transcript of IA 5: Defensive Design. Matthew Linderman, Jason Fried
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IA Defensive Design
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Design for when things go wrong.
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⁄ From Matthew Linderman, Jason Fried Defensive Design for the Web New Riders, 2004
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1. Show the Problem
2. Language Matters
3. Bulletproof Forms
4. Missing in Action
5. Lend a Helping Hand
6. Get Out of the Way
7. Search and Rescue
8. Out of Stocks
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1. Show Me!
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Show the Problem
1. Noticeable 2. Clear
3. Consistent
4. No Back-and-forth
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2. Language
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Language Matters
5. Familiar
6. Brief
7. Polite
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3. Forms
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Bulletproof Forms
8. Highlight Required
9. Accept All Formats
10. Provide Samples
11. State Limits
12. Don’t Show It
13. Validate Entries
14. Button Up
15. Assist Dropouts
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4. Missing
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Missing in Action
16. Page Not Found
17. Redirects
18. ALT Tags
19. Alternative
Versions
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5. Helping Hand
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Lend a Helping
Hand
20. Answer Questions
Immediately
21. Offer Easy-to-use
Help
22. Offer Self-help
23. Human Fallback
Plan
24. Follow Up Quickly
25. Offer Login Help
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6. Out of the Way!
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Get Out of the Way
26. Don’t Disable Back
27. Make it Fast
28. Don’t Force
Registration
29. Don’t Block With
Ads
30. Eliminate Unnecessary Navigation
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7. Search
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Search and Rescue 31. Explain
32. Anticipate
Errors
33. Filter Results
34. Expand Criteria
35. Offer Tips
36. No Advanced Searches
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8. Out of Stocks
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Out of Stocks
37. Be Upfront!
38. Available
Later?
39. Offer Email
Notification
40. Show Similar Items
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Credits
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/question_everything/3503987396/
/thomas-merton/3891773020/
/stevec77/2414927062/
/48692800@N00/4352209207/
/foxxyz/25885419/
/eirikref/2862546623/ http
://w
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Layers/ Elements of User Experience:
⁄ Jesse James Garret, 2000
Screenshots: ⁄ Me, Myself, and I
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http
://w
ww
.flic
kr.c
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/liewcf/894035077/
/eversion/3246784697/
/kevharb/3065083967/
/suburbanslice/3100774373/
/haraldfelgner/2562128495/
The book: ⁄ Matthew Linderman, Jason
Fried, Defensive Design for the Web, How to Improve Error Messages, Help, Forms, and Other Crisis Points , 2004, New Riders
⁄ www.designinginterfaces.com ⁄ 37signals.com Order via: ⁄ bit.ly/9Stsq5
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Read More
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⁄ Harald Felgner ⁄ A spectrum of projects, from international marketing to IT. ⁄ ux.felgner.ch