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~M~~d~_~zbullbulld~W The Critical Success Factors of IT-Enabled Business Transformation

ftJ1g 1 Eugenia YK Huang ftmiddotfjtl2 Carolin Chen

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INational Chengchi University and 2 VIA Technologies Inc EPR Group

(Received April 26 200 I First Revised June 7 200) ~ Second Revised October 22 200 I Accepted November 22

2001 ) 1 ~

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Abstract The trend of global economy is accompanying technological advancement and social

development resulting in traditional business organizations incapabilities in adpting to escalating

changes in commerce To face ever-increasing risks and opportunities businesses have to seriously

consider implementing business transformations In this information era information technology is

directly and indirectly affecting how organizations conduct business If used effectively IT can

facilitate many new business designs Thus business transformations are often enabled by IT and it is

essential to understand how to implement business transformations using IT This research categorized

according to literature review IT -enabled business transformation into five types partial application

mternal integration business process redesign business network redesign and business scope

redefinition Aspects that can affect the results of business transformation were summarized into

twenty-four factors Then the top 1000 companies in Taiwan were surveyed to identify the critical

success factors out of the twenty-four factors for different types of IT -enabled business transformations

Keywords business transformation business change IT CSF

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[4] Adams J D Transforming Work Miles Rivew Press Alexandria VA 1984

[5] Applegate L McFarlan F and McKenney J Corporate Information Systems Management

Text and Cases Irwin 1996

[6] Art C Surviving The Paradigm Shift CMA Magazine September 1993 pp 20-23

[7] Boynton A C and Zmud R W An Assessment of Critical Success Factor Sloan

Management Review Summer 1994 pp 17-27

[8] Davenport T H and Short 1 E The New Industrial Engineering Information Technology and

Business Process Redesign Sloan Management Review Summer 1990 pp 11-27

[9] Davenport T H and Stoddard D B Reengineering Business Change of Mythic Proportions

MIS Quarterly June 1994 pp 121-127

[10] Davidson W H Beyond Re-Engineering The Three Phase of Business Transformation IBM

Systems Journal Vol 32 No I 1993 pp 65-79

mMa~~~bullbull~ZH~~~ 1~

11] Earl M and Khan B How New Is Business Process Redesign European Management

Journal March 1994 pp 20-30

12] Ferguson C R and Dickinson R Critical Success Factor for Directors in the Eighties

Business Horizons May-June 1982 pp 467-488

13] Hair 1 F Jr Anderson R E Tatham R L and Black W C Multivariate Data Analysis with

Reading~ 4th ed Simon amp Schuster 1995

14] Hall G Rosenthal J and Wade J How to Make Reengineering Really Work Harvard

Business Review NovemberDecember 1993 pp 119-131

15] Hammer M and Champy J Reengineering the Corporation A Manifesto for Business

Revolution New York Happer Business 1993

16] Henderson J C and Venkatraman N Strategic Alignment Leveraging Information

Technology for Transforming Organizations IBM Systems Journal Vol 32 No1 1993 pp 4- I

16 shy17] Hitt M A Keats B W and DeMarie S M Navigating in the New Competitive Landscape r

Building Strategic Flexibility and Competitive Advantage In The 21 sl Century The Academy of

Management Executive November 1998 pp 22-42

18] Jain Key Constructs in Sucessful Is Implementation South-East Asian Experience Omega

Vol 25 No3 1997 pp 267-284 11

19] Kotter J P Leading Change Boston Mass Harvard Business School Press 1996 ~

I

20] Leidecker J K and Bruno A V Identifying and Using Critical Success Factors Long Range

Planning February 1984 pp 23-32

21] Luftman J N Lewis P R and Oldach S H Transforming the Enterprise The Alignment of

Business and Information Technology Strategies IBM Systems Journal Vol 32 No1 1993 pp

198-221

22] Miles R H Corporate Transformation Executive Excellence October 1997 pp 20

23] Peterson L D Reengineering Your Business Industry Week July 20 1992 pp 29

24] Pitman B Critical Success Factors to Organizational Change Journal ofSystems Management

September 1994 pp 40

25] Rockart J F middotmiddotChief Executives Define Their Own Data Needs Harvard Business Review

MarchiApril1979 pp 82-93

26] Rockart J F It in the 1990s Managing Organizational Interdependence Sloan Management

Review Winter 1989 pp 7-17

27] Shaheen G T Approach to Transformation ChiefExecufi~e March 1994 pp 2-5

[28] Shikhar G Making Business Sense of the Internet Harvard Business Review March-April

1998 pp126-135

[29] Venkatraman N It-enabled Business Transfonnation From Automation to Business Scope

Redefinition Sloan Management Review Winter 1994 pp 73-87

J30] Vlosky R P Smith Paul M and Wilson D T Electronic Data Interchange Implementation

Strategies Journal ofBusiness amp Industrial Marketing Vol 9 No4 1994 pp 5-18

[31] Wigand R T Electronic Commerce Definition Theory and Context The Information Society

January-March 1997 pp 1-16

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Journal March 1994 pp 20-30

12] Ferguson C R and Dickinson R Critical Success Factor for Directors in the Eighties

Business Horizons May-June 1982 pp 467-488

13] Hair 1 F Jr Anderson R E Tatham R L and Black W C Multivariate Data Analysis with

Reading~ 4th ed Simon amp Schuster 1995

14] Hall G Rosenthal J and Wade J How to Make Reengineering Really Work Harvard

Business Review NovemberDecember 1993 pp 119-131

15] Hammer M and Champy J Reengineering the Corporation A Manifesto for Business

Revolution New York Happer Business 1993

16] Henderson J C and Venkatraman N Strategic Alignment Leveraging Information

Technology for Transforming Organizations IBM Systems Journal Vol 32 No1 1993 pp 4- I

16 shy17] Hitt M A Keats B W and DeMarie S M Navigating in the New Competitive Landscape r

Building Strategic Flexibility and Competitive Advantage In The 21 sl Century The Academy of

Management Executive November 1998 pp 22-42

18] Jain Key Constructs in Sucessful Is Implementation South-East Asian Experience Omega

Vol 25 No3 1997 pp 267-284 11

19] Kotter J P Leading Change Boston Mass Harvard Business School Press 1996 ~

I

20] Leidecker J K and Bruno A V Identifying and Using Critical Success Factors Long Range

Planning February 1984 pp 23-32

21] Luftman J N Lewis P R and Oldach S H Transforming the Enterprise The Alignment of

Business and Information Technology Strategies IBM Systems Journal Vol 32 No1 1993 pp

198-221

22] Miles R H Corporate Transformation Executive Excellence October 1997 pp 20

23] Peterson L D Reengineering Your Business Industry Week July 20 1992 pp 29

24] Pitman B Critical Success Factors to Organizational Change Journal ofSystems Management

September 1994 pp 40

25] Rockart J F middotmiddotChief Executives Define Their Own Data Needs Harvard Business Review

MarchiApril1979 pp 82-93

26] Rockart J F It in the 1990s Managing Organizational Interdependence Sloan Management

Review Winter 1989 pp 7-17

27] Shaheen G T Approach to Transformation ChiefExecufi~e March 1994 pp 2-5

[28] Shikhar G Making Business Sense of the Internet Harvard Business Review March-April

1998 pp126-135

[29] Venkatraman N It-enabled Business Transfonnation From Automation to Business Scope

Redefinition Sloan Management Review Winter 1994 pp 73-87

J30] Vlosky R P Smith Paul M and Wilson D T Electronic Data Interchange Implementation

Strategies Journal ofBusiness amp Industrial Marketing Vol 9 No4 1994 pp 5-18

[31] Wigand R T Electronic Commerce Definition Theory and Context The Information Society

January-March 1997 pp 1-16

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1998 pp126-135

[29] Venkatraman N It-enabled Business Transfonnation From Automation to Business Scope

Redefinition Sloan Management Review Winter 1994 pp 73-87

J30] Vlosky R P Smith Paul M and Wilson D T Electronic Data Interchange Implementation

Strategies Journal ofBusiness amp Industrial Marketing Vol 9 No4 1994 pp 5-18

[31] Wigand R T Electronic Commerce Definition Theory and Context The Information Society

January-March 1997 pp 1-16

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