iServiceDesk Basics

Tim PradoDan Maddux

TMA Systems

iServiceDesk Basics

• Submitting Requests• View Request/Work Order Information• Automatic Email Responses• Customize HTML Pages• iSD Access

Features

• Approval Process• Material Request• Key Request• Minor Capital Project Request• Reports & Useful Links

Home Page

Submitting Requests

Submitting Requests

Submitting Requests

Submitting Requests

Request/Work Order Information

Email Response

Automatic Email Response Actions• Submit Request iSD• Request Accepted or Rejected• Work Order Status Change• Close Work Order

Custom HTML Pages

• Retrieve HTML Page (Desktop only)• Modify Page with HTML Editor• Save Page in the HTML Folder

Custom Home Page

• Anonymous Access• Secured Access

• Secured Pages• Home.html• Request.html

• User Access

iSD Access

Approval Process

• Requires Secured Pages

• Approval Routing Options

• Approval Users

Material Request

• Catalog Search– Part Type– Part Code or Part SKU– Part Description

• My Cart• Checkout

Key Request

• Requester Information

• Transaction Type

• Request Form

Minor Capital Project Request

• Requester Information• Project Request

– Description– Accounts– Details– Estimated Budget

Reports & Useful Links

• Reports– Record Lists– Phone Numbers

• Useful Links– Facility Links– User Definable Links

Questions?

Please complete the evaluation