TROUBLESHOOTING

PROBLEMI can’t get my image to display through

the projector.

SOLUTION1. Make sure the correct source is

selected.2. Check to see all connections are secure.

3. If problem still persists, reboot Crestron and start over.

PROBLEMThere is no sound coming from the PC

or VHS/DVD/Blu-ray.

SOLUTION1. Make sure the system is not on

MUTE.2. Make sure connections are secure.3. Reboot Crestron and start over.

PROBLEM

SOLUTION

I can’t log into the PC.

1. Make sure user is using the correct credentials.

2. Check to see if Ethernet is secure in back of PC/Mac.

3. Hard shutdown the PC (Hold power button for 10 seconds) and restart

PROBLEM

SOLUTION

The screen won’t lower.

1. Turn system off and turn back on.

2. Is screen manual or controlled by a switch on the wall?

3. Reboot Crestron.

PROBLEM

SOLUTION

The mouse or keyboard is unresponsive.

1. Make sure connection is secure in back of PC.

2. Replace mouse or keyboard.

PROBLEM

SOLUTION

Touch panel is not responding.

1. Is it plugged in?

2. Reboot Crestron.

PROBLEM

SOLUTION

Document Camera is broken.

1. Make sure Document Camera is powered up and selected on Touch Panel.

2. Make sure connections are secure.

PROBLEM

SOLUTION

Tape stuck in VHS.

1. Try pulling power from VHS/DVD and plug back in, try to eject.

2. Replace unit and bring back to the shop for repair.

PROBLEM

SOLUTION

Laptop is not displaying.

1. Make sure the correct source is selected.2. Check to see if VGA is secure into

the laptop.3. Fn+F8 or +P

PROBLEM

SOLUTION

Only one projector displaying in dual-display rooms.

1. Make sure ‘Dual Display’ was originally selected on touch panel.

2. Reboot Crestron.

PROBLEM

SOLUTION

I can’t see anything on the monitor.

1. Check to see if PC is powered on.2. Make sure Monitor is powered on and correct

monitor source is selected.

3. Check connections.

PROBLEM

SOLUTION

Check Power’ is showing on the touch panel.

1. Make sure source selected is powered up.

PROBLEM

SOLUTION

‘There are no controls for this device’ shows on touch panel.

1. There are no controls on the touch panel for device selected, e.g. there is no PC

controls on the touch panel.

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