HUMANITARIAN RESPONSE SUPPORT LOGISTICS SERVICES STRATEGIC CONSULTING TRAINING SERVICES...

HUMANITARIAN RESPONSE SUPPORT LOGISTICS SERVICES STRATEGIC CONSULTING TRAINING SERVICES COMMUNICATIONS CONSULTING

Averting Disaster

Leslie VanSantGlobal Emergency Group, LLC

Weekend In Boca8 December 2009

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Agenda

Part 1

Hazards and Risk

Planning


Why is it so important to have a business disaster plan?

• Maintaining business continuity is critical for success• In larger sense, getting back to business is good

business• The greater community network


HAZARDS are things we can’t stop from happening, but we can mitigate their impact.

RISKS can be avoided through planning and awareness. The challenge is learning to recognize risk and where our business is vulnerable.

haz ard: ⋅ [haz-erd] an unavoidable danger or risk, even though often foreseeable

Risk: [risk]: exposure to the chance of injury or loss

What are my hazards?What is my risk?


Case Study Review

•What are the possible hazards?•What are the risks?•What is the affected community

network?


Case Study: Non-Profit Animal Shelter

Hatty is the president and founder of a Boise City, OK, non-profit that operates a shelter for small and large animals. The facility sits on 5 acres near a river, on donated property. Currently 15 cats, 10 dogs, 2 hamsters, 1 rooster, 1 iguana, 1 alpaca and 2 pot-bellied pigs are in residence. The shelter can house up to 30 cats, 25 dogs and other animals accepted based on available space.

Shelter maintenance, animal care and support is performed primarily by volunteers.

Hatty has a relationship with a local Pet Smart store that serves as a collection point for donated animal food. Many area veterinarians offer reduced rates or donate services to the shelter animals. Following a recent power outage after a storm that lasted for 3 days, a generator was donated to the shelter.


Case Study: Small BusinessLogistics Firm

Ian owns a regional logistics and supply company in Northern Florida. His primary client is a major food supplier that services schools, hospitals and assisted living facilities across the state, straddling I-75 and I-10. From Ocala to Jacksonville to Tallahassee, the company ensures guaranteed on-time delivery.

Ian’s company also warehouses perishable and non-perishable items. He has a cold storage facility of 2 million sq ft. 20 drivers and 15 trucks deliver an average 240 tons per week to more than 80 facilities. Retired USMC Sgt., Ian hires mostly veterans including several recently returned from Iraq. An office staff of 10 runs the administration, sales and HR.


Case Study: Small BusinessIT Services

Mary and her husband own a technology firm outside Washington DC in semi-rural Virginia. The firm holds a number government contracts for service to networks and pcs, hosting email and websites; while also serving a number of local businesses and non-profits. When the firm purchased a new office suite, they installed a generator to ensure the power supply. Many of the staff are often on a job site, but a core (5) are in the office daily. Mary runs the company and manages her family. She is often away from the business taking her son to ice hockey events. Jean assists Mary in the administration of the company.


Business Disaster Planning

Set baselines:• What required for 25% capacity? 50%? 75%?• Establish and distribute safety protocols.• Who performs mission critical tasks?• How is this communicated?

Set goals:• Maintain employee loyalty.• Grow customer satisfaction.• Grow business.


Where are you vulnerable?

• Determine vulnerability through system analysis.• List business critical functions.• Review organizational chart

• External vulnerability network• Define community and prioritize


People First

Review organization• By title, function, name, priority

Internal Communication • What are protocols

Support• How can you support employees, the

community, while maintaining business and customer expectations?

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Organizational Chart by Title


Organizational Chart by Function


Organizational Chart by Name


Key Staff List

Name/Title Key Process Equipment Needs

Langdon, Executive Director

Finance, Leadership PC, cellular modem, blackberry

None

Kerry, Administration

Payroll, AP, AR, HR Cell phone, home desktop

Laptop with wireless modem

Leslie, Program Officer

Communication PC, cellular modem, blackberry

None

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