Human Services Integration

Human Services

Integration

Building More Effective Responses to Peoples’ Needs

Shared commitment to improve services

to people Ask yourself some hard questions:

•Are we all committed to improving services for the people we serve?

•Where are we doing our best work?

•Are all the needs to which we could respond being dealt with?

•Where - and how - are we falling short of what we could be doing?

As you start to answer these questions, it is important to:

•Start talking across traditional program lines•Start considering what parts of the organization need to be involved in a larger conversation•Share information•Develop a clear picture of what is happening now - including the view from people using services•Determine what is getting in the way of better meeting peoples’ needs

Share information/describe what

exists


to people

With a good picture of what is happening now, focus in on the system:

•What are the key elements of the system

•Physically map the system

•Determine who needs to be involved in building the future (planning, implementation and evaluation)

•Remember that the broader the engagement, the more effective (and probably easier) the implementation

Determine system boundaries and who needs to be

involved


exists


to people

Shared mission, vision, values and language

If you are going to work together to a common end, you will need to:

•Build a shared vision and mission

•Determine which pieces of building that vision belong where in the system

•Identify differences and work to build shared values

•Pay attention to differences in language – and develop a common vocabulary


involved


exists


to people

Build awareness of challenges,

opportunities and commonalities

Do we share the same understanding of what the issues, challenges, opportunities and commonalities are?

If not, what do we need to do in order to build this shared understanding?

Once we have a shared understanding, where do we go from here and how do we get there?



involved


exists


to people

How will we work together?

Network?

Cooperate?

Coordinate?

Collaborate?

They are not the same thing…Build awareness

of challenges, opportunities and

commonalities



involved


exists


to people

Working Together – But How?Networking Cooperation Coordination CollaborationBuild understanding; support and enhance individual efforts

Match needs and resources; reduce duplication; task-oriented; informal problem solving

Share resources to get tasks done; create something new in an existing system

Shared vision / goals; create new system; engages creativity in significant ways

Low conflict;little decision-making

Central team as communication centre ; seeks to influence decision-makers

Central team;defined roles; team participates in decision-making in various ways

Consensus driven decision-making team; roles, resources and evaluation are formalized (e.g., written MoU’s and contracts)

Networking Cooperation Coordination CollaborationNo low-key leadership

Leaders are facilitators; formal communication within the team

Autonomous leadership focused on achieving the goal

High leadership skills; high trust levels; highly developed communication; mutual accountability

Minimal skills, support or resourcing required; variable time

Medium level skills, support and resources; variable time

Some skills at high level; high support; variable resources; medium to high time

High time; complex skills; high levels of support; variable resources

Adapted from “A Review of Collaborative Relationships Between Government Agencies and Community Organisations”, Bob Williams: http://users.actrix.co.nz/bobwill (Last accessed on April 24, 2008)

http://users.actrix.co.nz/bobwill

Evaluate Did we achieve

outcomes?What do we have to do differently?

Networking?Cooperation?Coordination?Collaboration?

Having decided how to work together, begin a cycle of

planning, implementing and

evaluating and more planning,

implementing and evaluating, etc.

Plan:What outcomes?

(from shared vision)What steps to achieve these

outcomes?

Implement





involved


exists


to people

Test projects

Planning, implementing and evaluating what?

Processes

Structures

Policies Governance

Co-location

What Might it Look Like?Realigned job functions – expanded mandatesIntegrated case managementSingle point access – integrated intakeShared / integrated ITShared / common outcome measuresCross-function planning and managementBlended/braided fundingCo-locationRealigned governance structures

Evaluate Did we achieve

desired outcomes?

What do we have to do differently?

Plan:What outcomes?

(from shared vision)What steps to achieve these

outcomes?

Implement

Networking?Cooperation?

Coordination?Collaboration?



involved


exists


to people



Test projects?

Processes?

Structures?

Policies?

Governance?

Locations?

Current Committee Initiatives• New partner at the table – SHSC• Member survey about what CMSMs and

DSSABs are doing• Use of survey data to create searchable data

base available on-line• Building resource library• Coaching project• Consultation to the field• Promotion

Human Services Integration

Documents

Transcript of Human Services Integration