Human Services AgencyCounty of San Mateo

www.smchsa.org

San Mateo County Human Services Agency

“Strategic Plan (2008-2013) and Agency Accreditation”

Presented to:

San Mateo County Board of Supervisors

By: Beverly Beasley Johnson

April 22, 2008

San Mateo County Human Services Agency

“Strategic Plan (2008-2013) and Agency Accreditation”

Presented to:

San Mateo County Board of Supervisors

By: Beverly Beasley Johnson

April 22, 2008

A culture of excellence

that fosters community connections

and greater well-being for all

______________________

San Mateo County Human Services Agency:

Strategic Plan 2008-2013

A culture of excellence

that fosters community connections

and greater well-being for all

______________________

San Mateo County Human Services Agency:

Strategic Plan 2008-2013

COUNTY SHARED VISION 2025

COUNTY SHARED VISION 2025

H.S.A. STRATEGIC PLAN: 2008-2013

H.S.A. STRATEGIC PLAN: 2008-2013

COUNTY OUTCOME BASED MANAGEMENT

COUNTY OUTCOME BASED MANAGEMENT

Why We Can Make a DifferenceWhy We Can Make a Difference

Linking it all together …Linking it all together …

Practice Excellence …San Mateo CountyPractice Excellence …San Mateo County

H.S.A. QUALITY IMPROVEMENT & ACCREDITATION

H.S.A. QUALITY IMPROVEMENT & ACCREDITATION

HSA Strategic Plan: 2008-2013HSA Strategic Plan: 2008-2013

Why a Strategic Plan?

*Listen & Respond to Community

*Renew Our Mission, Vision, Values

*Set New Directions

*Maintain and Increase Organizational Capacity

Why a Strategic Plan?

*Listen & Respond to Community

*Renew Our Mission, Vision, Values

*Set New Directions

*Maintain and Increase Organizational Capacity

Agency AccreditationAgency Accreditation

Why “COA” Accreditation?

A Standards-Based Strategy to:

*Achieve our mission

*Increase our capacity

*Measure and Validate our quality

Why “COA” Accreditation?

A Standards-Based Strategy to:

*Achieve our mission

*Increase our capacity

*Measure and Validate our quality

Accreditation StandardsAccreditation Standards

795 COA standards apply to H.S.A.Almost 10,000 pages of documentation

795 COA standards apply to H.S.A.Almost 10,000 pages of documentation

Measurable,Effective

Service Delivery

Measurable,Effective

Service Delivery

Strong Administrationand Management

Practices

Strong Administrationand Management

Practices

Community ● Integrity ● AchievementCommunity ● Integrity ● Achievement

Call to Action: CommunityCall to Action: Community

CUSTOMER SERVICE

ACCESS TO AGENCY SERVICES

SERVICE NEEDS

AGENCY VISIBILITY IN COMMUNITIES

TARGET LIMITED RESOURCESBASED ON

NEED

CULTURAL & LINGUISTIC RESPONSIVENESS

Call to Action: Policy IssuesCall to Action: Policy Issues

CHANGING DEMOGRAPHICS

HIGH COST OF LIVING

SUSTAINABLE EMPLOYMENT

FISCAL UNCERTAINTY

DISPROPORTIONALITY

MANDATES & FISCAL SANCTIONS

Vision, Mission, ValuesVision, Mission, Values

Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being

Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being

MissionMission

Every child, adult, and family lives in a safe, healthy, thriving communityEvery child, adult, and family lives in a safe, healthy, thriving community

VisionVision

• Collaboration• Learning practices• Excellence in providing quality human services• Accountability• Respect

• Collaboration• Learning practices• Excellence in providing quality human services• Accountability• Respect

ValuesValues

Strategic Goals: 2008-2013Strategic Goals: 2008-2013• Create a Proactive Agency Culture

to Achieve Vision & Outcomes for Customers, Community, & Staff

• Promote Greater Self-Sufficiency among Most Vulnerable Residents

• Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability

• Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services

• Facilitate Improvements in Agency Capacity to Support Better Services

• Create a Proactive Agency Culture to Achieve Vision & Outcomes for Customers, Community, & Staff

• Promote Greater Self-Sufficiency among Most Vulnerable Residents

• Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability

• Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services

• Facilitate Improvements in Agency Capacity to Support Better Services

HSA Strategic

Plan

CultureCulture

Child &Family

Well Being

Child &Family

Well BeingSelf-

Sufficiency

Self-Sufficiency

InternalAgencyCapacity

InternalAgencyCapacity

CommunityWell BeingCommunityWell Being

Agency CultureAgency Culture External Environment

• Recognized for leadership, caliber, integrity

• Visible & embedded in communities• Accountable & financially viable

Internal Agency Culture

• Staff shares ownership in creating solutions

• Progress & quality monitoring of outcomes

• Process & systems improvements that reflect best practices & evidence-informed standards

External Environment

• Recognized for leadership, caliber, integrity

• Visible & embedded in communities• Accountable & financially viable

Internal Agency Culture

• Staff shares ownership in creating solutions

• Progress & quality monitoring of outcomes

• Process & systems improvements that reflect best practices & evidence-informed standards

HSA Strategic

Plan

CultureCulture

Greater Self-SufficiencyGreater Self-Sufficiency

Employment

• Increase participation in CalWORKs Welfare to Work employment activities

Health Care

• Increase enrollment and retention in the Medi-Cal program

Food Security

• Increase enrollment and retention in the Food Stamp Program

Employment

• Increase participation in CalWORKs Welfare to Work employment activities

Health Care

• Increase enrollment and retention in the Medi-Cal program

Food Security

• Increase enrollment and retention in the Food Stamp Program

HSA Strategic

Plan

Self-Sufficiency

Self-Sufficiency

Child, Youth, & Family Well BeingChild, Youth, & Family Well Being

Child Safety• Children do not suffer recurrence of abuse• Children are safe in out of home care

Permanency• Children do not re-enter the system• Timely adoptions for children in foster care• Placement stability for children in foster care

Well Being• Social workers meet w/foster children monthly

Equitable Outcomes• Equitable outcomes for children of color in the

child welfare system

Child Safety• Children do not suffer recurrence of abuse• Children are safe in out of home care

Permanency• Children do not re-enter the system• Timely adoptions for children in foster care• Placement stability for children in foster care

Well Being• Social workers meet w/foster children monthly

Equitable Outcomes• Equitable outcomes for children of color in the

child welfare system

HSA Strategic

Plan

Child &Family

Well Being

Child &Family

Well Being

Community Well Being Community Well BeingTargeted Communities

• Residents know how to get help in their own communities before needs escalate

• Residents access services to address their basic needs

• H.S.A. contributes to local prevention & early intervention continuums of care

H.S.A. Consumers• Feel their initial meetings with us are

welcoming, strength-based, linguistically & culturally responsive

• Report that staff help them to navigate the system

• Report their basic needs were met• Exit equipped w/menu of community supports

Targeted Communities• Residents know how to get help in their own

communities before needs escalate• Residents access services to address their

basic needs• H.S.A. contributes to local prevention & early

intervention continuums of care

H.S.A. Consumers• Feel their initial meetings with us are

welcoming, strength-based, linguistically & culturally responsive

• Report that staff help them to navigate the system

• Report their basic needs were met• Exit equipped w/menu of community supports

HSA Strategic

Plan

CommunityWell BeingCommunityWell Being

Internal Agency Capacity Internal Agency CapacityHuman & Information Capacity

• Leadership has the knowledge & information they need to be effective

• Training results in improved client/customer service

Financial & Physical Capacity• Financial management practices are in

compliance • Resources maximized by creative revenue

enhancement & cost reduction activitiesCustomer Service

• Staff & community partners are aware of Program Support policies & services

• Staff & community partners say Program Support helped them navigate County systems to get their needs met

Human & Information Capacity• Leadership has the knowledge & information

they need to be effective• Training results in improved client/customer

serviceFinancial & Physical Capacity

• Financial management practices are in compliance

• Resources maximized by creative revenue enhancement & cost reduction activities

Customer Service• Staff & community partners are aware of

Program Support policies & services• Staff & community partners say Program

Support helped them navigate County systems to get their needs met

HSA Strategic

Plan

InternalAgencyCapacity

InternalAgencyCapacity

Our CommitmentOur Commitment

VALUES

Collaboration

Learning

Excellence

Accountability

Respect

VALUES

Collaboration

Learning

Excellence

Accountability

Respect

VISION

EVERY CHILD,

ADULT, and FAMILY

LIVES in a SAFE,

HEALTH, THRIVING

COMMUNITY

VISION

EVERY CHILD,

ADULT, and FAMILY

LIVES in a SAFE,

HEALTH, THRIVING

COMMUNITY

MISSION

ASSIST INDIVIDUALS & FAMILIES

TO ACHIEVE ECONOMIC

SELF SUFFICIENCY

PROMOTE COMMUNITY

& FAMILY STRENGTH

ENSURE CHILD

SAFETY & WELL BEING

MISSION

ASSIST INDIVIDUALS & FAMILIES

TO ACHIEVE ECONOMIC

SELF SUFFICIENCY

PROMOTE COMMUNITY

& FAMILY STRENGTH

ENSURE CHILD

SAFETY & WELL BEING

Human Services AgencyCounty of San Mateo

www.smchsa.org

HSA Strategic

Plan

CultureCulture

Child &Family

Well Being

Child &Family

Well BeingSelf-

Sufficiency

Self-Sufficiency

InternalAgencyCapacity

InternalAgencyCapacity

CommunityWell BeingCommunityWell Being

THANK YOUTHANK YOU

Human Services AgencyCounty of San Mateo

www.smchsa.org

HSA Strategic Plan/COA

CultureCulture

Child &Family

Well Being

Child &Family

Well BeingSelf-

Sufficiency

Self-Sufficiency

InternalAgencyCapacity

InternalAgencyCapacity

CommunityWell BeingCommunityWell Being