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Transcript of Human Resource Management
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Human Resource
Management
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Course 3: HR Management 2
Introductions Your name Where you work Your job responsibilities How long you have been in the
industry What you hope to get from this class What did you implement from
previous sessions
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Course 3: HR Management 3
Agenda
Day 1 Employment Laws Compensation and Benefits Employee Relations and Staffing Employee ManagementDay 2 Performance Management Termination
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Chapter 1
Employment Laws
Course 3:HR Management 4
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Course 3: HR Management Chapter 1 5
Employment Laws Related to:
Pre-employment Hiring Process Post-employment
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Course 3: HR Management Chapter 1 6
Federal Credit Reporting Act (FCRA) When conducting background checks on
employees, you must notify them and get their permission to obtain a credit report.
If the employee is not hired based on something in his or her report, you must provide the contact information for the Credit Reporting Agency
(CRA), and a Statement of FCRA Rights Pre-adverse action notice Adverse action notice
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Course 3: HR Management Chapter 1 7
Title VII of the Civil Rights Act of 1964, as AmendedIn all stages of the employment process, you may not discriminatebecause of Race Color Religion Sex, or National origin.
Enforced by the Equal Employment Commission (EEOC)
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How to comply
Avoid discriminatory verbiage example: maintenance man
Advertise in publications with wide circulation
Make sure your application form complies with the law
Ensure interviews are consistent
Course 4: Fair Housing 8
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Course 3: HR Management Chapter 1 9
Civil Rights Act of 1991 Applies to employers with 15 or
more employees Anyone suing for intentional
discrimination can recover damages up to $300,000, based on size of employer
Retain records for one year
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Course 3: HR Management Chapter 1 10
Age Discrimination in Employment Act (ADEA) Applies to employers with 20 or
more employees Prohibits employment discrimination
to applicants or employees who are 40 or older
Job applications, resumes, job inquiries, promotions, layoffs, discharges should be kept 1 year
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Course 3: HR Management Chapter 1 11
Question for discussion You want to hire a leasing
consultant. Your ideal candidate would be someone with a lot of energy. A recent graduate would be an excellent fit. In posting a recruitment ad, can you advertise for a "recent college graduate”?
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Course 3: HR Management Chapter 1 12
Title I of the Americans with Disabilities Act (ADA) Applies to employers with 15 or
more employees Prohibits employment discrimination
against disabled applicants or employees who can perform the essential functions of the job, with or without reasonable accommodation
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Course 3: HR Management Chapter 1 13
Question for discussion The best qualified applicant
is handicapped and needs wheel chair accessibility. What kinds of reasonable accommodations might you make to hire this person?
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Course 3: HR Management Chapter 1 14
Fair Labor Standards Act (FLSA) Sets requirements for minimum
wage and overtime eligibility Regulates child labor Employment records should be kept
a minimum of 2 years
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Course 3: HR Management Chapter 1 15
FLSA Overtime Rules
Does not apply to “Exempt” employees
Employees must be paid at least federal minimum wage
Employees must be paid 1.5 times their regular hourly rate for every hour over 40 in a work week
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Course 3: HR Management Chapter 1 16
Federal Minimum Wage Most positions in our industry are paid
above minimum wage (the value of meals, lodging or merchandise can be included in this calculation)
Youths (14-17 years of age) hired as part-time or summer help must receive minimum wage, and are subject to a limit on the number of hours worked per week
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Course 3: HR Management Chapter 1 17
Overtime calculations Be sure actual time worked is
documented Do not allow overtime to be used as
compensatory time unless adjustments are made to work hours within the same work week
Be aware of state-specific laws about overtime
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Course 3: HR Management Chapter 1 18
Equal Pay Act Requires employers to pay equal
wages to male and female employees who perform similar work (equal skill, effort, responsibility)
Applies to employers with 2 or more employees
Records recommended to be kept 1 year
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Course 3: HR Management Chapter 1 19
Occupational Safety and Health Act (OSHA) requires you:
Provide employees a workplace free from hazards
Give employees information about hazardous materials they may use (MSDS)
Provide regular safety training If >11 employees, maintain a log of injuries.
Report injuries of 5 or more workers within 48 hours to OSHA.
Enforced by Occupational Safety and Health Administration
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Course 3: HR Management Chapter 1 20
Employee Retirement Income Security Act (ERISA)
Regulates employee pension and welfare benefit plans
Applies to employers whose pension and welfare plans are “qualified”
Records must be kept for 6 years
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Course 3: HR Management Chapter 1 21
Immigration Reform and Control Act (IRCA)
Prohibits employment discrimination based on national origin or citizenship status
Requires the processing of an I-9 form to prevent the hiring of illegal workers
I-9 and supporting documents must be completed within 72 hours of hire
I-9s must be kept for 3 years after hire and 1 year after termination
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Course 3: HR Management Chapter 1 22
National Labor Relations Act (NLRA)
Applies to private sector employers that have an impact on interstate commerce
Regulates the labor management relationship
Prohibits discrimination based on union activity
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Course 3: HR Management Chapter 1 23
Uniformed Services Employment and Reemployment Rights Act (USERRA)
Prohibits employment discrimination because of an applicant or employee military obligations
Requires employers to reinstate employees to their former jobs after honorably completing military duty
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Course 3: HR Management Chapter 1 24
Question for discussion You have an employee who is a
member of the “uniformed services” and is called into service. Are you allowed to terminate him/her since they will be leaving their job? Why?
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Course 3: HR Management Chapter 1 25
Jury Systems Improvement Act
Prohibits an employer from disciplining or terminating an employee for being called to serve on a federal jury
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Course 3: HR Management Chapter 1 26
Employment Polygraph Protection Act 1988
Prohibits employers from requiring applicants to submit to a polygraph exam
Generally prohibits private sector employers from testing employees
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Course 3: HR Management Chapter 1 27
Family Medical Leave Act (FMLA) Requires employers to grant up to
12 weeks of unpaid leave during a 12-month period for: Birth or adoption Employee’s serious health condition To care for a parent, spouse, or child
with a serious health condition To handle certain qualifying exigencies
arising out of active military duty.
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Course 3: HR Management Chapter 1 28
FMLA, continued Requires employers to grant up to
26 weeks of unpaid leave during a 12-month period for: To care for a covered service member.
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Course 3: HR Management Chapter 1 29
FMLA, continued May be “total time away from work”
leave, or reduced work days or hours
Applies to employers with 50 or more employees at a worksite or at all sites within 75 mile radius
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Course 3: HR Management Chapter 1 30
Question for discussion A maintenance employee hurt his
back and has been off work for 3 weeks. The property is struggling to respond to service requests and has a backlog. The employee is still in physical therapy and is not sure when he will return to work. Can another worker be hired to replace him?
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Course 3: HR Management Chapter 1 31
Consolidated Omnibus Budget Reconciliation Act (COBRA)
Allows for the extension of group health insurance coverage to employees and/or dependents on a self-pay basis who would otherwise lose coverage
Applies to private sector employers with 20 or more employees with a group health plan
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Course 3: HR Management Chapter 1 32
Health Insurance Portability and Accountability Act (HIPAA)
Provides standards for an employee’s new group health plan to limit or exclude pre-existing conditions
Applies to all employers who provide health coverage
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Course 3: HR Management Chapter 1 33
Worker’s Compensation Insurance system dealing with
employee claims originating from workplace injury or illness
State laws define benefits, compensable injuries, cash benefit levels, waiting periods, filing and contesting claims procedures
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Course 3: HR Management Chapter 1 34
Federal Posting Requirements Notices about federal laws must be
posted where employees can see them such as: Near time clocks In break rooms In designated department locations
Some states require notices to be in more than one language (e.g., Spanish) so be aware of your state’s requirement.
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Course 3: HR Management Chapter 1 35
Skill Check #1
Chapter 1- Employment Laws
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Chapter 2
Compensation and Benefits
Course 3: HR Management Chapter 2
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Course 3: HR Management Chapter 2 37
Total Cash Compensation Salary Benefits (e.g. health insurance) Incentive/variable pay Recognition/reward programs Additional benefits
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Course 3: HR Management Chapter 2 38
Base Salary Determination Use survey data (e.g. NMHC) Methods to determine salary:
Method 1: Target the median (middle) Method 2: Create ranges based on
experience and performance
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Course 3: HR Management Chapter 2 39
Benefits Package Average annual cost of benefits per
employee in 2009: $6200 Benefits components:
Medical insurance Retirement programs Social Security contributions Unemployment programs Life insurance Short and long-term disability insurance
Benefits add 30%-40% to payroll cost
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Course 3: HR Management Chapter 2 40
Incentive/Variable Pay Pay changes with your performance Leasing professionals
New leases Lease renewals
Community managers Meeting annual performance goals
Maintenance personnel Resident satisfaction/retention
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Course 3: HR Management Chapter 2 41
Employee Records: Storage and Access Store in locked filing cabinet(s) Separate health and non-health
records Access limited to:
HR Direct supervisor Executives
Employee access varies by state
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Course 3: HR Management Chapter 2 42
Skill Check #2
Chapter 2: Compensation and Benefits
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Chapter 3
Employee Relations and Staffing
Course 3: HR Management Chapter 2
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Course 3: HR Management Chapter 3 44
Recruitment Methods Your employees Residents Networking Employee Referral Program Advertising Employment agencies Unsolicited resumes/applications,
keep one year
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Course 3: HR Management Chapter 3 45
Employment Application Your application should contain:
Work history Education history Whether the applicant meets the
minimum legal working age Whether the applicant can perform the
essential job functions with or without accommodations
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Course 3: HR Management Chapter 3 46
Employment Application, continued Whether the applicant has used
other names that may be important in a background check
Documentation to verify employment eligibility in the U.S.
Anything else required by state law Authorizations by the applicant
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Course 3: HR Management Chapter 3 47
Interview guides Use the job description and profile to
develop the guide The guide should be consistent for all
applicants A separate guide should be developed for
each position The ultimate goal is to learn about the
candidate’s strengths and weaknesses
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Course 3: HR Management Chapter 3 48
Tips for Interviewing Carefully review the job description
and position to be filled Study the resumes/applications Develop an interview guide that is
specific to the position – be sure to include things you want to tell the applicants as well
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Course 3: HR Management Chapter 3 49
Tips for Interviewing, continued Use the telephone to pre-screen
applicants Have all pre-hire paperwork and/or tests
ready for each applicant to complete Create a private, comfortable setting Create a file system to save all resumes
and applications received for one year
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Course 3: HR Management Chapter 3 50
Activity #1 Place a check mark in the
appropriate space to show whether the question is legal or illegal to ask during an interview.
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Course 3: HR Management Chapter 3 51
The Interview Process
Begin the interview by: Introducing yourself Starting an informal conversation to
build rapport Offering a coffee or cold drink Describing the job and skills you are
looking for Explaining the interview process
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Course 3: HR Management Chapter 3 52
The Interview Process, continued
To gather information during the interview:
Use your interview guide Be an excellent listener Ask one question at a time Take notes Observe non-verbal behavior Look for signs of exaggeration or attempts to
gloss over the negative
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Course 3: HR Management Chapter 3 53
The Interview Process, continued
Conclude the interview by: Asking the applicant if he or she has
any questions for you Tell him or her when they can expect to
hear from you Thank them Walk them out
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Course 3: HR Management Chapter 3 54
Activity #2: Video “More Than A Gut Feeling”
Watch the video Think about questions that you can
ask that would help you get the information you are looking for during an interview
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Course 3: HR Management Chapter 3 55
Activity #3: Interview Guide Create an interview guide with your
team for the position you were assigned
Use the following from the book to help: sample position descriptions sample Interview guide questions and lawful questions
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Course 3: HR Management Chapter 3 56
Pre-Employment Testing Skills testing Aptitude and honesty testing Medical Exams only after a
conditional offer Substance abuse (drug) testing
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Course 3: HR Management Chapter 3 57
Evaluating a Potential Employee
Evaluate the interview Verify references Conduct a second interview Use a pre-employment screening
agency
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Course 3: HR Management Chapter 3 58
Employee Handbook Purpose is to communicate:
Company policies and practices Company history, mission, philosophy Employment-at-will status of employee
and employer
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Course 3: HR Management Chapter 3 59
New Hire Orientation Make the employee feel welcome Introduce the employee to company
policies and procedures Establish a positive work relationship Consider assigning another
employee as a mentor
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Record Keeping Data destruction rules enacted as part of
FACTA New hire packet
- Employee Change form - I-9 form - Employee Equipment Agreement - Fair Housing Acknowledgement - Handbook Acknowledgement - Employee Lease Agreement Addendum
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Course 3: HR Management Chapter 3 61
Skill Check #3
Chapter 3: Employee Relations and Staffing
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Chapter 4
Employee Management
Course 3:HR Management 62
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Limiting Employer Liability Periodically review company policies Document actions Train and re-train Establish progressive disciplinary procedures and ensure
consistency Ensure performance reviews are fair and comply with
policy Employees should read and sign documents Apply company policies consistently An internal grievance procedure should be in place Seek legal advice when warranted
Course 3: HR Management 63
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Communication Skills Written Verbal Listening
Are key to your success!
Course 4: HR Management 64
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LeadershipIs the ability to influence others.
Per Peter Drucker, effective executives: Ask what needs to be done Ask what’s right for the organization Develop action plans Take responsibility for decisions and communicating Focus on opportunities not problems Run productive meetings Think and say we not I
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Course 3: HR Management Chapter 4 66
Leadership Skills Managing your staff -solve problems before they affect productivity -assess a situation in formal and spontaneous ways -stay abreast of business trends -provide ongoing training Managing your own stress level Behaving ethically
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Course 3: HR Management Chapter 4 67
Effective Delegation
Pass authority but not accountability. Determine the task Keep communication open Keep the employee motivated Supervise without taking control of
the task Evaluate whether the goals were met
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Course 3: HR Management Chapter 4 68
Approaches to Conflict Resolution Avoid Accommodate Win/Lose Compromise Problem solve
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Course 3: HR Management Chapter 4 69
Handling Employee Complaints Take complaints seriously Conduct an investigation in every
case Document all steps of the
investigation and all conversations Do not retaliate Do not take any adverse action
without consulting with HR and legal counsel
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Harassment Behavior that is seen as creating a
hostile, intimidating, or offensive work environment.
If an employee believes they have been the subject of harrassment, they should:
- tell the harasser their conduct is unwelcome - tell their supervisor or HR
Course 3:HR Management 70
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Course 3: HR Management Chapter 4 71
Definition of Sexual Harassment
Sexual harassment is a violation of Title VII of the Civil Rights Act of 1964
Unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct of sexual nature constitutes sexual harassment when:
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Course 3: HR Management Chapter 4 72
Definition of Sexual Harassment, continued Submission or rejection of this conduct
explicitly or implicitly affects an individual’s employment
Submission or rejection of this conduct by an individual is used as the basis for employment decisions affecting the individual
Such conduct has the purpose or effect of creating an intimidating, hostile or offensive work environment
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Course 3: HR Management Chapter 4 73
How Harassment May Happen The victim or harasser may be a man or
woman The harassment doesn’t have to be of the
opposite sex The harasser can be a supervisor, a co-
worker or a non-employee The victim doesn’t have to be the person
harassed but could be anyone affected by the offensive conduct
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Course 3: HR Management Chapter 4 74
How Harassment May Happen, continued Can be actual offers such as “If you
go to bed with me, I will make sure you get your raise.” or implied from unwelcome touching or grabbing.
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Course 3: HR Management Chapter 4 75
How Harassment May Happen, continued Can be conduct that makes the
workplace sexually charged but isn’t directly aimed at a person, such as: displaying pornographic or sexual
posters/pictures, or using profanity
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Course 3: HR Management Chapter 4 76
Preventing Sexual Harassment Have a policy and communicate it Provide periodic training to the staff Be sure that management behaves
in a way that supports your policy
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Course 4: Fair Housing 77
Activity #4: Sexual Harassment Read each question Select true or false
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Course 3: HR Management Chapter 4 78
When You Suspect Substance Abuse Do not accuse the employee Deal with the employee as you
would any other employee Have a counseling interview to
discuss the consequences of continued problems and offer assistance (EAP)
Do not accept excuses
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Course 3: HR Management Chapter 4 79
Confronting the Employee Be sure witnesses are present If your policy calls for a drug test,
send the employee for the test If the employee refuses the test, tell
them they may be terminated and send them home
Arrange for transportation home Document the incident
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Course 3: HR Management Chapter 4 80
Workplace Violence Situations A disgruntled employee or resident A domestic violence situation with
an employee or a resident
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Course 3: HR Management Chapter 4 81
Worker’s Compensation- Preventing Claims Use safety-related work practices Have a safety training program Provide personal protective
equipment (PPE) Conduct periodic inspections of
property Have a zero tolerance policy for
failing to follow safety rules
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Course 3: HR Management Chapter 4 82
Worker’s Compensation- What to do when an accident occurs
Get the employee medical treatment Control hazardous areas to prevent
injuries to anyone else Interview the employee and witnesses Gather and report information Identify causes and corrective actions Communicate with other staff
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Course 3: HR Management Chapter 4 83
How to Motivate Employees
Emphasize achievements not mistakes
Inspire people to use their own ideas Trust and respect your employees Focus and build on positive
accomplishments Acknowledge performance
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Course 3: HR Management Chapter 4 84
Incentive Programs Program must focus on job
performance Rewards must be matched to the
person and the achievement Rewards must be timely and specific
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Course 3: HR Management Chapter 4 85
Skill Check #4
Chapter 4: Employee Management
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Chapter 5
Performance Management
Course 3:HR Management 86
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Employee Training
What are the benefits to training? Types of Training - one-on-one - hands on - new employee orientation - group training - cross-training Procedure manuals Professional Development
Course 3: HR Management Chapter 5 87
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Course 3: HR Management Chapter 5 88
Performance Evaluation Communicate clearly and effectively
to encourage employees to improve May or may not be tied to wage
increases May involve input from supervisors,
co-workers, direct reports, and self
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Course 3: HR Management Chapter 5 89
The Performance Evaluation Process
Two (2) stages are: Writing the evaluation Conducting the performance evaluation
conference
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Course 3:L HR Management Chapter 5 90
Tips for a Successful Evaluation Conference Make the employee comfortable Establish the right atmosphere Find a private setting Consider the time of day Be physically and mentally prepared
for the conversation
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Course 3: HR Management Chapter 5 91
Performance Evaluation: Potential Outcomes Promotion Additional training Goal setting Transfer to another position that
better suits the employee Termination
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Course 3: HR Management Chapter 5 92
Performance Evaluation: Potential Problems Lack of clear message Lack of clear direction Failure to be honest about poor
performance Resistance or defensiveness on the
part of the employee
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Course 3: HR Management Chapter 5 93
Activity #5: Video – “The Human Touch Performance Appraisal”
This video will take about 25 minutes.Following the video we will completea worksheet about what you saw.
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Course 3: HR Management Chapter 5 94
Employee Counseling In response to unacceptable
behavior Discuss problem and determine plan
for resolution Focus on corrective criticism
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Course 3: HR Management Chapter 5 95
Documentation Always document any type of
counseling, including verbal Maintain a counseling log to record:
Who is being counseled The reason for the counseling The result
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Course 3: HR Management Chapter 5 96
Disciplinary Problems Step counseling process:
First offense- verbal warning Second offense- written warning Third offense- written warning with
probationary period Fourth offense- termination
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Course 3: HR Management Chapter 5 97
Tips for Handling Discipline Be consistent Be fair Discuss the situation with your
supervisor or another manager Match the consequence to the
offense
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Course 3: HR Management Chapter 5 98
Suspension/Administrative Leave Gather the facts Interview others that were involved Seek legal assistance, if necessary Make your decision
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Course 3: HR Management Chapter 5 99
Activity #6: Counseling/Discipline Work with your group to determine
the steps you would take to deal with the employee in your scenario
Assign a spokesperson for your group to discuss what you decided
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Course 3: HR Management Chapter 5 100
Skill Check #5
Chapter 5: Performance Management
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Chapter 6
Termination
Course 4: HR Management 101
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Course 3: HR Management Chapter 6 102
Reasons for Termination Fired (involuntary termination) Laid off Quit (resignation, voluntary
termination) Retired
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Course 3: HR Management Chapter 6 103
Employment-At-Will Legal concept governing length of
employment relationship Usually no written agreement or
contract Allows employer or employee to
terminate relationship anytime Still subject to state and federal
employment laws and regulations
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Course 3: HR Management Chapter 6 104
Voluntary Termination Employee notice not required by law Employee should be requested to
resign in writing Resignation letter should have
reasons and be signed
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Course 3: HR Management Chapter 6 105
Involuntary TerminationOverview Done with great caution even in
extreme circumstances Paper trail when possible for other
misconduct on nonperformance
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Course 3: HR Management Chapter 6 106
Successful Termination Tips Know precisely why the employee is
being dismissed Set a private appointment Best time might be early midweek Keep it brief, getting the bad news
across in the first sentence, and remain focused
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Course 3: HR Management Chapter 6 107
Successful Termination Tips, continued Let the dismissed employee discuss
his feelings Do not get angry or argue with the
employee Include third party if needed Have the final check If the employee lives onsite, review
the Employee Lease Agreement
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Course 3: HR Management Chapter 6 108
Successful Termination Tips, continued Be sure the employee is clear on benefits Offer professional assistance if
appropriate Assist them in avoiding embarrassment It rarely reaches the violence level Briefly inform staff that the employee has
left the company.
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Course 3: HR Management Chapter 6 109
Wrongful Termination Claims Investigate any wrongful termination
claims Get back to the ex-employee Do not wait for legal action to
initiate your investigation and alert upper management
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Course 3: HR Management Chapter 6 110
Exit Interviews - Purpose For voluntary terminations To determine where the employee
or management went wrong To get employees opinion
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Course 3: HR Management Chapter 6 111
Exit Interviews Responsibility and Tips Builds good will with employee Be prepared for exit interview Review employee’s file before exit
interview
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Course 3: HR Management Chapter 6 112
Exit Interviews –Timeliness and Who Schedule at time of termination Someone other than the immediate
supervisor should conduct the exit interview
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Course 3: HR Management Chapter 6 113
Exit Interviews –Involuntary Terminations Still have exit interview if possible May discover unknown facts Learn of employee’s work problems Uncover misunderstandings
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Course 3: HR Management Chapter 6 114
Resignation/Termination Log One log for all terminations HR should handle if HR exists Onsite manager should handle for
smaller companies
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Course 3: HR Management Chapter 6 115
Final Payment of Wages Legal requirements Wages due Severance Vacation and sick time
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Course 3: HR Management Chapter 6 116
Unemployment Compensation
Definition and purpose-administered by states when workers are unemployed due to acts that are not voluntary as resignations, layoffs, etc
Funding-state and federal taxes paid by employers fund the system
Eligibility varies by state Disqualification resignation without good cause Start and length-usually 26 weeks, may be extended Employer Notification when former employee files Employer may dispute
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Course 3: HR Management Chapter 6 117
Responding to Reference Requests Legal requirements- some states
require service letters Tips on providing references Discrimination- avoid referrals based
on race, ethnicity, sex, etc. Who can give a reference
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Skill Check # 6
Chapter 6- Termination