Human relations ii
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Transcript of Human relations ii
1
HUMAN RELATIONSPart - ii
By Ganesh K. Bhorkade
Dy. Registrar, IIT Bombay
1. Conflict Management
2. Team Work
3. Communications
4. Understanding others
5. Understanding self
UNDERSTANDING SELF (87%)
Conflict Management, Team Work, Communications &
Understanding Others (13%)
CONFLICT MANAGEMENT
A Conflict is a condition that exists anytime when two or more persons disagree.
1. MISUNDERSTANDING
2. A scarcity of some resources.
3. LACK OF OPENNESS
4. FAILURE TO UNDERSTAND
EMPLOYEES NEEDS.
5. COMPETITION IN GROUPS / PERSONS.
6. POOR COMMUNICATION
PASSIVE AGRESSIVE
UNDERSTANDING DIFFICULT PERSONALITIES
ANGRY
SUSPICIOUS / DOUBTFUL
CONFLICT RESOLUTION
22
Resolving Conflict - Avoidance
Completely withdraw from the conflict, as
if it doesn't exist.
23
Resolving Conflict - AccommodationPut aside your goals and basically give in.
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Resolving Conflict - Accommodation
25
Force your point until the other party eventually gives up.
Resolving Conflict - Domination
26
Resolving Conflict - Compromise
You give up something and so does the other party.
Resolving Conflict - Compromise
30
You and the other party work together to find a solution that satisfies both.
Resolving Conflict - Integration
Teamwork is the ability to work together toward a common vision. It is the fuel that allows common
people to attain uncommon results.
What is teamwork?
Types of TeamsWork Teams
Task Teams
Management teams
Sport teams
Task Roles for Team Members
Information GiverInformation Seeker
InitiatorOpinion Giver
ElaboratorClarifier
Standard SetterRepresentative
Every Team Member Can Help!
Team Building Activities@iitb Team Building Activities@iitb
Every year, organize family trips for staff. This helps us to build strong inter-personal relationship,
and rejuvenate ourselves with full of energy.
GLOBAL PAGODA AND GORAI BEACH PICNIC
COMMUNICATION
Key of Effective Communication:
Happy facial expressions.
Choose positive words.
Talk less, Listen more.
Make sure that what message you wanted to communicate has reached.
Soft tone of Voice.
UNDERSTANDING OTHERS
Every person is different and special, hence we cannot treat every person the same way.
Some want a great deal of support from us and others do not.
UNDERSTANDING OTHERS
Some employees gets motivated & work harder when they are praised.
UNDERSTANDING OTHERS
UNDERSTANDING OTHERS
We need to understand what works best for each employee.
Remember Maslow's Theory of Need to understand social
development.