Human interaction management
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V
RONALD VAN DEN HOFF
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HIGH
LOW
RECENT YEARS* Edelman Trust Barometer
*
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HIGH
LOW
RECENT YEARS
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“ZORG-ICT SPLIJT OVERHEID EN
ARTSEN”
“RIJK HOUDT GELD IN BIJ FOUTE SPLITSING
ENERGIE SECTOR” “VERTROUWEN IN OV-KAART
OPGEZEGD”
23 SEPTEMBER 2008:
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* Ronald Coase, 1937 “The nature of the firm”.
CLASSIC
VALUE
NETWORK
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INTERNET HISTORY…
1. STATIC.
2. VOLUME GROWTH.
3. VOLUME EXPLOTION
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INTERNET HISTORY…
1. STATIC.
2. VOLUME GROWTH.
3. VOLUME EXPLOTION:
SEARCH / ALGORITHMS
APPLICATIONS
550.000.000.000 PEOPLE ON LINE
4. PEOPLE/CONNECTING
SOCIAL NETWORKS/MEDIA
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* Data from Forrester Research Technographics® surveys, 2007
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* “Here comes everybody”, Clay Shirky, 2008
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VIRTUAL SOCIAL NETWORKS:
“WEBTRIBES…”
SOCIAL : HYVES
BUSINESS : LINKEDIN
SOCIO-BUSINESS: MINDZ.COM
SERIOUS GAME: WORLD OF
WARCRAFT
(MMORPG:
Massively Multiplayer Online Role Playing
Game)
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CROSS-
BOUNDARIES
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20% 80%
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BRANDING*
“RANGE OF ACTIVITIES TO CREATE, TO FACILITATE, TO MANAGE & TO EVALUATE CONTACT
OPPORTUNITIES (TOUCHPOINTS) & EVENT DRIVEN COMMUNICATION WITH STAKEHOLDERS,
RESULTING IN UNIQUE AND CONSISTENT STAKEHOLDER EXPERIENCES, THUS OPTIMIZING THE
PROCES OF MEETING & CONNECTING”.
* Ronald van den Hoff 2007
WHO ARE YOU?
WHO DO YOU WANT TO BE?
“TO BE OR NOT TO BE”IS NO LONGER THE
QUESTION
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PERSONAL CONTACT 40% WHAT IS REALLY GOING ON? 100%
CO-CREATION (MEEPRATEN) 65% INFO AS EMPLOYER 26%
*UNIVERSITEIT VAN TWENTE, 2007
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HUNGRY FOR CHANGE
EXCEED EXPECTATIONS
GLOBALLY INTERGRATED
DISRUPTIVE BY NATURE
GENUINE
IBM LEADERSHIP SURVEY 2008
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(NETWORKED) ENTERPRISE
(2.0)
LEADERSHIP
BLURRING BOUNDERIES
HUMAN INTERACTION
MANAGEMENT
GROUNDSWELL