Human Factors in the Elevator Bay - Amazon Web Services
Transcript of Human Factors in the Elevator Bay - Amazon Web Services
Human Factors in the Elevator Bay
Emily Xiaomeng Jiang
Modes of Human Experience | Fall 2015
Physical · Cognitive · Social · Cultural · Emotional
Elevators with a Destination Control System
• Passenger registers their floor calls BEFORE entering the car• Some skyscraper buildings • Destination operating panel • The system distributes adjacent stops to different cars in the bank
https://en.wikipedia.org/wiki/Elevator#Floor_numbering
Task step analysis
Press floor buttons
See which car to wait for
Wait for the elevator
Check floor number
Go on to the elevator
Arrive to the elevator room
D1 34 30 22 8
Entice
Senses
UserAction
Actions
Cognition
Modalities of information exchange
Input
Output
Processing
Human Factor and System Interaction of waiting for elevator
System andInfrastructure Actions
Arrive Wait for the elevator
Go on to the elevator
Press buttons
See waiting people Sound feedback
Finally home after a long day
Realize to press button before entering
Match car number with location
Careful and agile
Confusing
Boring, inpatientQuietSmall Chatting
“Going up/ down”
Recognize car numberOr miss it
Check destinationCheck directionDecide floor sequence
Arrive at the elevator room
Display keyboardPlease enter destination floor
Display keyboardDisplay inputted number “Please wait for B1”
Move to the call boxPress the button
Floor number
Destination Patching
Car arrives
Indicator lights upBroadcasting
Wait for passengers to get on
Decide pick up car
Wait for the elevator Go on to the elevator
VisibleInvisible
See which car to wait for
Basic HF Diagram
Physical · Cognitive · Social · Cultural · Emotional
People
Screen Displays
Buttons
Elevator Doors Open
Instruction Screen
Screen in the car
People (Close to each other during rush hours)
Chewing Gums? Earcons when press buttons
Vioce Brodcasting
Other people’s talking
Sound of Doors Opening
Listen to music
Screen
Buttons
Elevator Doors
Walls
Vision Smell Hearing TouchTaste
Hard to see clearly
Too close
Can not hear when wearging earphones
Misoperation
Misoperation
Physical Sensors
Physical · Cognitive · Social · Cultural · Emotional
Anthropometry & Biomechanics
http://www.archtoolbox.com/materials-systems/vertical-circulation/elevcontrols.html
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20
Physical · Cognitive · Social · Cultural · Emotional
1 Arrive at the elevator room1.1 Realize destination
should be entered before go into the car
2 Press buttons
2.1 Move to the touch screen
2.2 Press the first digit
2.3 Press the second digit
2.4 See the instruction
2.5 Match car number with car location
3 Waiting
4 Enter the elevator4.1 Check floor instruction inside the car
4.2 Enter the elevator
5 Arrive at the destination
Misoperation
Hard
Press again
Task Analysis
Physical · Cognitive · Social · Cultural · Emotional
Does the system get which floor I am going?
Experience Journey
Physical · Cognitive · Social · Cultural · Emotional
Time to make the decisionConstant (Assuming 0)
Multiplier (assuming 0.15 seconds)Number of choices =13
T=a+b*Log2(N+1)
T=0+0.15*Log2(13+1)≈0.56s
Time to make a decision
Cognitive · Physical · Social · Cultural · Emotional
Restraint
Individual Collectivistic
Less More
Femininity Masculinity
Uncertainty avoidance Tolerance
Long term Short term
Indulgence
Identity
Power Distance
Gender
Truth
Virtue
Gratification
Cultural Dimensions
Physical · Cognitive · Social · Cultural · Emotional
Emotional Experience
Car leave
Move to the call box
Enter destination
Mistake when entering
Destination could not be shown
Seeing all cars are busy on 10th floor above
Waiting
Car arrive
No my destination
Still not showing Waiting
again
Waiting for a long time
Enter destination again
Your destination displayed in car
Lines up for entry
Little room left for you
Roor is closing
Hold the elevator
Jump on the car
Car arrive
Arrive to the elevator bay
Enter destination again
Current feedback is not helping reduce
prople’s sense of uncertainty, people
rather feel annoyed and impatient when
seeing all cars are busy on high floors
Effective feedback to give people sense of certainty and deduce awareness of waiting time• Long term display so that people know that they have entered their destination successfully.
• Color coding
• Switch of attention
A more pleasing space• Currently cold and boring
• Textiles, color or lights
Pain points and Recommendations