Human Factors and Verification - iadc.org · Human Factors and Verification - Developing a...
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Human Factors and Verification - Developing a Verification Mindset
Intertek Consulting & Training
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Agenda
• So, how do you know? The big question (s)…
• Post-Macondo behaviours
• Human fallibility
• What should we be thinking about?
• The verification mindset
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What would it take to trust that your take-home beef lasagne didn’t contain a friendly horse?
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What do you base your confidence on?
Your local store brand
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Do we fully understand the risks? What do we base our understanding on?
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So, how do you know….? To assure: to convince; to promise or guarantee; to make an event certain; to secure or make sure
Assurance: a statement intended to inspire confidence; freedom from doubt; certainty
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What does it take to assure
yourself…?
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… about certainty
How confident are you that there won’t be another Macondo-type incident on your watch?
What is this confidence based on?
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… about confidence
How do you assure yourself, ie guarantee, that people are working in the way you think they are working (ie training and competence)?
Eg if a team loses control of a well, that the driller will hit the button and close in the well (ie confidence/decision-making/emotional intelligence)?
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… about evidence
If you are an OIM, how do you know that you are operating to the platform’s safety case (and that the safety case has covered all bases)?
How do you know you can have a good night’s sleep?
What are we blind to? After all, fish don’t notice the water they swim in…
What levels of blind trust exist – ie unchecked/unevidenced/unquestioned delegation of authority and responsibility or technical expertise?
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… about trust
How does a drilling company or other contractor assure their client that they do what it says in the contract?
And what does it take for a contractor to maintain sufficient openness, transparency and trust so that they can expose their vulnerabilities and know that they will be supported to improve?
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Are we asking the right questions?
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The Post-Macondo World
• Realisation of consequence
• Fear • Of making the wrong decision
• Of something going wrong (chronic unease)
• Of being blamed or publicly humiliated
• Of losing reputation
• Micro-managing & excessive control
• Bureaucracy/evidence collection
• Exporting risk … and blame
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HUMAN FALLIBILITY
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We see risk differently
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We learn by copying one another
Photo: yogabellies.co.uk
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We want to be accepted by others
Photo: thejoyfulcatholic.
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We don’t like conflict
Clipart by Sweetclipart.com
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We are great problem solvers…
“If you think it’s expensive to hire a professional to do the job, wait until you hire an amateur” Red Adair
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Sometimes we only hear and see what we want. Until reality hits us!
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THE VERIFICATION MINDSET
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What should we be thinking about?
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What does verification mean?
• Comparison of two or more items, or the use of supplementary tests to ensure the accuracy, correctness or truth of the information.
• Additional proof or evidence that something that was believed is correct
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Types of verification
• Inspection • Audit • Testing • Sampling • Accreditation • Certification • Fault performance
standards • Production
maintenance systems
Would you allow a BOP to be in service without any of these?
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What stops us ‘verifying’?
• Productivity • We can’t stop • It’s only 1 day outside certification • Past experience of getting away with it • I know my equipment • It’s never happened… • We don’t have the money in the budget • Belzona does the job • We can’t see a problem – it looks ok • We do the paperwork
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Verification needs to be up close and personal
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Setting the scene for verification
• Checking for competence • Roles and responsibilities – are they clear? • What standards are people operating to and who sets them? • What are the special conditions required for particular
tasks? • Who is monitoring what is going on? • Does everyone know what to do if something changes from
the plan? • Do people understand the consequences of ignoring
warning signs or deviating from agreed procedures?
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Sweating the small stuff
Clipart: publicdomainpictures.net
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Skills of verification
• Check the detail – make no assumptions • Know ‘what good looks like’ • Comparison between ‘good’ and what is presented • Ask questions – checking for understanding – what will
someone do when you aren’t there? • Clarify language • What else is going on –what is the big picture? • Convey all relevant information • Check/verify that special conditions have been addressed • Know what warning signs will tell you that a job is not going
to plan – and can observe them • Capture lessons learned
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A verification mindset
… make no assumptions!!!
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Who needs verification skills?
• OIMs
• Rig Superintendents
• Supervisors/team leaders
• Permit Controllers
• HSE professionals
We don’t naturally have these skills…. What level of competence do we have?
…What will you do to nurture these skill sets?
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Getting verification ‘in the muscle’
• If people expect that verification will take place, they will prepare for it
• Model verification for those around you
• Treat verification as a competence in its own right
• Rely on the mantra ‘So, how do you know…’
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For further information
Contact Maxine Fawcett
+44 7771 906963
Contact Mark Reed
+44 7455 167152
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