Human and Institutional Capacity Development Project in Rwanda (HICD-R)

CORE TEAM KM WORKSHOP

February 26, 2015

Delivered by Courtney Roberts

Human and Institutional Capacity Development Project in Rwanda (HICD-R)

Agenda

• Welcome to the Core Team• What Skills are Required for KM?• Envisioning the Future State• Some KM Concepts and Tools

After Action Review

Peer Assist

Smart Lesson

Taxonomy

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

KM Skills Required by Core Group

• Strategic & Business Skills: Includes business planning, industry knowledge, strategic thinking, leadership, and organizational skills.

• Management Skills: Includes business processes, people management, process mapping, team building, and measurement.

• Intellectual & Learning Skills: Includes problem solving, mentoring, conceptual thinking, being analytical, and the ability to deal with ambiguity.

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

KM Skills Required by Core Group

• Communication and Interpersonal Skills: Includes listening, negotiation, marketing, influencing, and mentoring.

• Information Management Skills: Includes codification, content management, information processes, taxonomies, and IT applications.

• Information Technology Skills: Includes database management, information architecture, programming, software applications such as website analytics, and workflow.

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

KM Entry Points

• Leverage support from management• Encourage organizational / individual behavior

change • Train cadre of KM champions / Core Team• Ensure KM process is in place and used• Provide adequate tools to capture explicit and tacit

knowledge and adequate time and opportunity to gather collective knowledge

• Utilize Core Team to build out KM capacity

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

Envision the Future State: Results of the Self Assessment

Key Competencies• KM Strategy• Leadership Behaviors• Networking• Learning (before, after, during)• Capturing Knowledge

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Path Toward Improvement• Mission, Vision, Framework• Culture and Ownership• Communication and Collaboration• Tools and Techniques• Structures and Systems

Human and Institutional Capacity Development Project in Rwanda (HICD-R)

KM Strategy:

• Establish Mission, Vision, and Framework• Implement through Core Group

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Leadership Behaviors:

• Build Organizational Culture to Enable Learning• Incorporate KM in Employee Action Plans

Human and Institutional Capacity Development Project in Rwanda (HICD-R)

Networking: Collaboration Mechanisms

• Shared Calendars• Email Chat• Communities of Practice• Social Technologies

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Learning (before, during, and after): Tools and Techniques

• Peer Assists• After Action Reviews• Smart Lessons

Human and Institutional Capacity Development Project in Rwanda (HICD-R)

Capturing Knowledge: Structures and Systems

• Taxonomy• Shared Network Drives

– Consistent use of common organization– Assigned liaison person– Set up matches website and paper filing system

• EDMS– Support roll out

• Databases– Develop business requirements and coordinate development of

systems with similar goals

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

Taxonomy

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Purpose: Method of classifying and indexing “things”

Origin: Modern times=Carl Linnaeus

Implementation tips:• Analyze content and assets• Use categories and subcategories• Focus on how users want to access “things”• Be collaborative: co-develop and test with users• Govern vocabulary and apply consistently

Human and Institutional Capacity Development Project in Rwanda (HICD-R)

After Action Review

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

After Action Review

Purpose: Support learning after doing through reflection

Origin: US Army technique developed in the 1970s

Implementation tips:• Conduct immediately• Focus on leader, team, and individual performance• Should be facilitated• Maintain an open and blame-free climate • Link to training• Record learnings

Reference: Collison C. and Geoff Parcell G. (2001, 20014) Learning to Fly.

Learn more: http://usaidlearninglab.org/library/after-action-review-aar-guidance-013

Human and Institutional Capacity Development Project in Rwanda (HICD-R)

Peer Assist

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Purpose: Support learning before doing through consultation

Implementation tips:• Invite peers with implementation experience• Focus on real task or technical challenge • Spend 45-90 minutes• Include facilitator and notetaker• Convert notes into summary guidance

Reference: Collison C. and Geoff Parcell G. (2001, 20014) Learning to Fly.

Learn more: https://www.youtube.com/watch?v=ObmQyW3EiiE

http://www.fao.org/elearning/course/FK/en/pdf/trainerresources/PG_PeerAssist.pdf

Human and Institutional Capacity Development Project in Rwanda (HICD-R)

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Human and Institutional Capacity Development Project in Rwanda (HICD-R)

Smart Lesson

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Purpose: Promote learning through analysis of lessons

Origin: World Bank Group began in the 1990s

Implementation tips:• Target both internal and external audiences• Incentivize staff to develop and encourage co-authorship• Keep to maximum of four pages• Include photos and journalistic writing style

Reference: http://smartlessons.ifc.org/smartlessons/index.html