I N S I D E T H I S I S S U E :

Team Member Engage-

ment Survey 2017

2

O2 TANKS 3

Net Learning Pass-

word Change Reminder

3

Lab Test Directory 3

PCT Documentation 4

Joint Commission

Corner

4

Clinical Advancement

Program (CAP)

5

Professional Develop-

ment And Recogni-

tion (PDR)

5

Calling all PCT’s and

Unit Secretaries

6

Hello from your

Scheduling Coordina-

tor Natasha Lee!

6

New Patient’s Bill of

Rights

7

Documentation

Corner

8

Nursing Excellence 9

Daisy Box Contest

Winner

10

Your Pet’s Picture 11

Huddle of the Day J U L Y 7 , 2 0 1 7

HUDDLE OF THE DAY

Please see, ADP or Sky Net for more information if you are interested.

“Obstacles are those

frightful things you see

when you take your

eyes off your goal.”

~ Henry Ford

Team Member Engagement Survey 2017

Message from President & CEO

David Strong

As an organization, we are com-

mitted to achieving our strategic

imperative to become the best

place to work and believe that

you’re why we are the best hospi-

tal possible. We want to hear more

from you about making Orlando

Health an irresistible and great

place to work.

To help gather your ideas and com-

ments efficiently, we are once

again launching our annual Team

Member Engagement Survey

through The Advisory Board Com-

pany based in Washington DC.

All team members should have

received an email from me with

their survey link and unique pass-

word.

Security

In light of the recent national and

international cyber-attacks and

the extra caution our team mem-

bers are now taking with external

emails, I made the decision to

send this initial survey email with

your survey link and password

from my mailbox. There will be

reminder emails throughout the

survey period sent on my behalf

from the Advisory Board with the

“from” line reading: Orlando

Health Team Member Survey

(surveys@advisory.com.)

Confidentiality

You should know that the Adviso-

ry Board protects the identity of

all team members who respond

to the survey. To ensure confi-

dentiality only the Advisory Board

will receive the data gathered

from the survey. The results are

reported as an average and your

name will never be linked to your

responses.

Support

If you have any questions you

may contact the Orlando Health

HR Solutions Center at

321.841.8623 for assistance.

Team members at Physician Asso-

ciates, South Lake Hospital,

Health Central Hospital and

Health Central Park may contact

their local HR offices for assis-

tance. You may also visit https://

advisorysurveys.com/help to

view commonly asked questions

or to submit a help request.

The survey takes about five to

eight minutes to complete and is

available online and accessible via

computer, tablet, or mobile de-

vice.

Your personal feedback is ex-

tremely important to me and the

organization. Thank you for your

continued willingness to share

your input. Your contributions are

what make us a great place to

work and receive care!

P A G E 2

P A G E 3

Sunrise Upgrade v16.3

Coming

September 16, 2017

Above is a tank

stored in USED that

has many hours of

O2 left in it.

Net Learning Password Change Reminder

Lab Test Directory

O2 TANKS ATTENTION:

HELP! Please assist us in letting

team members know that the

O2 tanks stored in the USED

racks on the floors can still be

used until empty.

Reminders:

USED tanks should be used 1st

(if not empty).

Look and read the pressure

regulator dial.

This will prevent waste of O2.

It’s OK to use partially-filled

cylinders, but they are not to

be stored with unopened ones,

per JC. Everyone is doing a

great job in separating FULL

and USED tanks. Below are

pictures of portable E cylinders

properly stored.

Policy located in Power DMS -

200.630

Please contact Diagnostic Im-

aging if you have any questions.

Test Directory. Once you click

on that tab you can enter the

name of the test and it will give

you all you need to

know. We hope this

helps everyone.

D id you know

that you can find

information

regarding your labs: such as

tube color, amount of blood,

special instructions, etc. Follow

the steps below.

Everyone can go to SWIFT,

Clinical, scroll down to Lab

prompted to change your

password. Your new password

must be different from the

initial password.

After your new password is

saved, you will be taken in to

Net Learning as usual.

A change has been made to

Net Learning that requires a

password in addition to your

ID to log in starting 6/05/2017.

Please note that your

initial password will be

your last name and your

first initial, for example:

John Smith would be

smithj

After you use this initial

password to log in, you will be

H U D D L E O F T H E D A Y

PCT Documentation

P A G E 4

PCTs are responsible to provide

accurate documentation when

repositioning a patient. Overriding

the details screen (the gray box

below) is not acceptable. If a

patient develops a pressure injury

this data is important to determine

where our process is

broken. ED Techs

must manually docu-

ment repositioning and

off- loading.

If a patient refuses to

be repositioned, in a gentle way

explain why they are being turned

and that not turning them could

cause them to develop a pressure

injury “bed sore” you must then

document the refusal. If it’s not

documented the record reflects

that you didn’t make an attempt.

Every 2 hour turns include during

the night when the patient is asleep

especially if the patient can’t reposi-

tion themselves. The patients likely

need to be checked also for incon-

tinence every 2 hours which can be

done at the same time they are

turned.

The A in RACE stands for:

ASSESS

ASSESS the situation.

ALARM

Pull the ALARM.

ARRANGE

ARRANGE for patient safety.

RACE and PASS are acronyms

to help us remember what to do in

the event of a fire. We need to

know the meaning of these acro-

nyms without looking at our badg-

es. Each week you will get a

chance to win a prize if you email

O'Brien, Lynn M.

Lynn.OBrien@orlandohealth.com

with the correct answer. The

12th responder gets the prize.

Repositioning Patient

Joint Commission Corner

Patricia Guerra from Endocrinology for

winning last week’s question and for

reading the huddle.

Answer: R stands for Remove

P A G E 5

CALLING ALL NURSING

UNITS:

Are you a nurse participating

in the Clinical Advancement

Program (CAP) and looking

for a council to join?

Is your unit represented on

the Professional Development

and Recognition Council

(PDR)?

Look no further....we will

welcome you with open

arms!!!!

The PDR Council meets every

3rd Thursday, 8-9:30am in the

1st floor conference room

(near ED)

Please take a look at our

accomplishments over the

past year:

Thanks, and hope to see you

soon!!!

Angela Brooks, PDR Chair

Professional Development And Recognition (PDR)

2016-2017 Partial List of Accomplishments

Clinical Advancement Program (CAP) Timeline AUGUST 1, 2017: 2018 C.A.P.

Application signed by manager

and due in HR.

SEPTEMBER 1, 2017: 2017

C.A.P. portfolio (binder) sub-

mitted to manager and must

provide accurate documenta-

tion of nursing achievements

from 9/2016-8/2017.

SEPTEMBER 6 & 7, 2017: Peer

review committee will evaluate

all submitted applications and

portfolios.

SEPTEMBER 30, 2017: Chair

of PDR will notify the appli-

cant, the applicant’s manager

and Human Resources of the

results of the review.

The PDR Team will conduct

binder reviews outside the

Skytop in the months of July

and August. As well as roam-

ing on the nursing units for

both day and night

shifts. Dates to follow.

which will increase our BSN

rate for Magnet status; Col-

lege Fair took place on May

12, 2017.

Volunteer opportunities;

actively seeking opportuni-

ties where South Lake Hos-

pital nurses can volunteer

(on campus and in the com-

munity) and publish them in

the HUDDLE.

After reviewing the nurse

engagement survey results

(regarding punitive/

punishment), PDR team

voted to change the disci-

pline in C.A.P. to match the

Christmas bonus (from writ-

ten, to 2nd written) before a

nurse is removed from the

program. (Oct, 2016)

Recommended new nurse

recognition to H.R. to begin

Regularly scheduled meet-

ings on the 3rd Thursday

of each month. Ten (10)

meetings from Aug, 2016-

June, 2017.

Revised PDR Charter

(Sept, 2016).

DAISY Award proposed

July, 2016; first award

given on May, 2017 with

Co-Founder Tena Barnes

attending.

Revised the old Clinical

Ladder into the new

CLINICAL ADVANCE-

MENT PROGRAM

(C.A.P.). (Aug, 2016).

Recommended to HR for

an RN-to-BSN College

Fair to be held at South

Lake Hospital to encour-

age nurses to go back to

school to obtain a BSN

(Aug, Sept and Oct, 2016)

H U D D L E O F T H E D A Y

in onboarding to improve pa-

tience among staff toward our

new nurses. (Nov, 2016)

Certified Nurses’ Day celebra-

tion in Sky Top Café with the

theme: Breakfast at Tiffany’s

took place on March 22, 2017.

Well received by staff and im-

proved attendance from the

prior year.

Orlando Health Nurse Excel-

lence Awards: PDR Team was

able to get the information out

to South Lake Hospital staff,

accept nominations and voted

for three nurses to be awarded

at the Corporate level in 2017,

verses only one nurse in 2016.

Calling all PCT’s and Unit Secretaries who are

Patient Sitters

P A G E 6

There will a mandatory two

hour Safety for the Patient

Sitter class held in August 2017

for in-patient PCT’s and Unit

Secretaries who sit with behav-

ioral patient’s.

This class will teach you how to

identify and de-escalate a potential

risk for harm to the patient and

yourself. The Education Dept. will

be offering 5 sessions for you to

pick from.

Please check your available sched-

ules and register in Net Learning

for one of the sessions.

August 7th 9am-11am or 1p-3pm in

the NTC classrooms.

August 22nd 9a-11a in the Skytop

conference room.

August 23rd 9a-11a or 1p-3p in the

NTC classrooms.

More information to come for the

Emergency Dept. PCT’s and Para-

medics, stay tuned.

Work out loud/narrate your

care

Fix the white board during

bedside shift report - before

you leave the room

Always introduce yourself and

state the purpose of your visit

and ask for permission before

doing anything with or to the

patient – especially if it is an

invasive procedure (lab draw,

IV, finger stick).

It has been three weeks since we

wrapped phase one of the patient

experience simulation sessions. I

wanted to share some of the in-

sights and comments that team

members as their “take aways” at

the end of each session:

Check the name band during

report

It is bedside shift report, not

doorway shift report, not at

the red line shift report – we

have to get in there.

Review of Simulation Sessions

This is just a friendly reminder to help

everyone with the schedule!!

Please DO NOT turn in “Shift

Exchange Agreement” forms for

future schedules.

Shift Exchange Agreement forms will

only be accepted for the schedule that

is Closed, Final and Posted!

Any “ Shift Exchange Agreement”

forms that are turned in for a

schedule that is NOT “Closed, Final,

and Posted”, will not be processed

and will be shredded.

Hello from your Scheduling

Coordinator Natasha Lee!

P A G E 7

New Patient’s Bill of Rights Passed for the State of Florida

(Please Complete a Brief CBL in NetLearning )

A new bill signed into law by

Governor Scott makes changes

to the Summary of the Florida

Patient’s Bill of Rights and

Responsibilities effective July 1,

2017.

The new law gives a patient

the right to bring a friend or

family member with them to

healthcare facilities while re-

ceiving inpatient or outpatient

treatment. The only exception

to this law is if the presence of

an additional person risks the

safety or health of the patient

or the healthcare staff or if an

additional person cannot be

accommodated by the facility

or provider.

The Patient’s Bill of Rights and

Responsibilities with this new

change is in the process of

being updated and will be post-

ed in patient entrance areas.

Team members should be

aware of this change and make

accommodations, when possi-

ble, for a friend or family mem-

ber accompanying a patient in

treatment areas.

FAQ

Q : How does this change

affect team members?

A : Team members should

be aware of the change

to the Summary of the Florida

Patient’s Bill of Rights and

Responsibilities and make ac-

commodations, when possible,

for a friend or family member

accompanying a patient in

treatment areas.

Q : What if we already al-

low friends and family

members to accompany pa-

tients in treatment areas?

A : Many areas are already

accommodating guests in

treatment areas and should

continue to do so.

Q : Why should we accom-

modate friends or family

members in treatment areas?

A : Providing patients the

option of having a friend

or family member accompa-

ny them to treatment areas

enables us to deliver an excep-

tional patient experience.

Q : The Patient’s Bill of

Rights and Responsibili-

ties in my area is out of date.

Should I take it down?

A : No. The Patient’s Bill of

Rights and Responsibili-

ties with this new change is in

the process of being updated

and will be posted and re-

placed in patient entrance

areas automatically.

Q : What should we do if a

visitor risks the safety or

health of the patient or the

healthcare staff?

A : If a visitor in the treat-

ment area risks the safe-

ty or health of the patient or

team members, then this

would be an allowable excep-

tion to the law.

Q : What if there is not

room for the patient’s

guest in a treatment area?

A : If there is not room to

accommodate a visitor in

a treatment area, then this

would be considered an allow-

able exception to the law.

H U D D L E O F T H E D A Y

Documentation Corner

How to document your plan of care

P A G E 8

Inside Story Headline

P A G E 9

INVITATION

NURSING EXCELLENCE CONFERENCE

You’re invited to join the

2017 Nursing Excellence

Conference, taking place

on August 30 from 7:30

am – 4:30 pm at the Dou-

bletree Hotel downtown

Orlando!

This year’s conference,

themed “nurses, pillars of

strength,” will feature a

robust program designed to

celebrate our strong and com-

passionate nurses.

The full-day event will include

a fun presentation by keynote

speaker, Deb Gauldin, a nurse

humorist and author whose

signature story is part of an

anthology called The Princess

Principle: Women Helping

Women Discover Their Royal

Spirit.

The day will also offer an excit-

ing line-up of presentations by

Orlando Health team mem-

bers and guest speakers from

UCF and Valencia College,

best practice stories from

nursing practice council mem-

bers and a vendor reception.

All South Lake Hospital nursing

team members are welcome

to sign-up for this free confer-

ence, and participants will earn

4 continuing education hours

for attending.

Register on the Orlando

Health Institute for Learning

Online by searching 2017

Nursing Excellence Confer-

ence.

Links for new and returning

Institute for Learning Online

users are included below.

South Lake Hospital Registra-

tion

New Users: https://

orlandohealth.csod.com/

selfreg/register.aspx?c=solk

Returning users in past 12

months: https://

orlandohealth.csod.com

H U D D L E O F T H E D A Y

P A G E 1 0

Special thanks to all units that participated in this contest. All the entries were awesome.

DAISY BOX CONTEST WINNER

CONGRATS TO MED-SURG,

winner of the DAISY box

contest; box located on 3C

Special mention to 2nd place

ICC and 3rd place Same Day

Services.

Thank you Admin

for the Survey

Breakfast:)!!!!

P A G E 1 1

Your Pet’s Picture If you would like your pet’s picture to be featured in

our huddle email please send a picture to:

ma.monrealdumaop@orlandohealth.com

Zepf

Zeus

Owner:

Joyanna Stracener