No 51 September 2009 Newsletter for the staff of NHS Barnsley

INSIDE THIS ISSUE:

5 WORKING WITH ETHNICITY

6 WORLD CLASS CENTRE

10 MAKING HIS MARK

We recently celebrated the 2009 Long Service Awards at NHS Barnsley. The photos are all published on page 8 so it seemed a timely issue to use this photo unearthed from HR archives of one of our Long Service Awards held in Barnsley that we think is from the 1960s. Sadly, some of the people pictured are no longer with us but we’ve managed to get a few of the names of the people pictured. Do get in touch if you recognise who the other people are and we’ll republish it in a future magazine.

Now and then: Celebrating long service

Then: A painter from Estates; Mick Lockwood; Sister Grigg; Councillor Wake and Richard Ackroyd.

Now: Our 35 Year VIPs: (L-R) back: Alan Iredale from Estates, Doreen Rush from Ward 2 at Mount Vernon Hospital; (front) Sue Dymock, CASH team; Pauline Acklam, Non Executive Director and Joan Caldwell, Community Physiotherapist at New Street Clinic.

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News from the Chief ExecutiveLong Service Awards

It was lovely to meet the staff who had achieved long service at the ceremony held at Ardsley House in July. Long service is something that other industries don’t always celebrate but I think in Barnsley we are a good example of how it should be done! It’s an inspiration that people remain motivated and inspired by their work and give so much loyalty to us, especially the staff who were celebrating 35 years. Everyone should be recognised for their services to the people of Barnsley.

Transforming Community Services

A big decision takes place next month when the first stage of Transforming Community Services consultation comes to a close. I know our Chief Operating Officer Sean Rayner has been busy travelling round all our sites and meeting staff personally to deliver the TCS agenda. Our records show that more than 850 people have been to a Roadshow or had the presentation at their team meeting. In addition to this, 250 staff attended a deliberative session at Priory Campus. This level of engagement is excellent, thank you to everyone who has made the effort to attend a session.

The report including recommendations is due to be submitted to the October meeting of the NHS Barnsley Board. Our pledge to staff is that we will keep you updated on the progress of TCS.

Same sex facilities

It was encouraging to hear the news that works are now complete at Mount Vernon Hospital on creating better and separate facilities for our patients. The new en-suite facilities and privacy screens on the stroke unit at MVH are a further move towards achieving national standards around privacy and dignity which is of paramount importance to our professional standards. Thanks to Estates for their work on what was undoubtedly a challenging deadline in relation to the extra funding we received from NHS Yorkshire and Humber.

Congratulations to Sean

We recently announced that the Chief Operating Officer post has been made substantive and Sean Rayner who was appointed on an interim basis has taken up the post as leader of Care Services Direct. I’m sure you’ll join me in congratulating Sean on his official appointment.

News from Care Services DirectLong Service Awards This September edition marks the end of another summer. It is a cliché, but I can support the perception that as one gets older, the years (and seasons) fly by quicker. At our recent Long Service Awards Ceremony, colleagues and I were recalling different NHS reorganizations that we had all worked through and come out of the other side with our working lives remaining very much the same. Several people have questioned with me whether Transforming Community Services is yet another NHS reorganization. My response is that irrespective of the future organizational arrangements for our Provider Services, we will still be facing the challenge of an NHS environment where increasingly Commissioners are competitively tendering for services, with increasing opportunities for patients to exercise choice in accessing services. Therefore, as staff working in an NHS service provider, regardless of future organizational forms, we need to rise to these challenges through consistently improving our quality of service and providing our services in a way which represents value for money for our Commissioners. New GP-Led Health Centre, Gateway Plaza Details of the new GP-led health centre, Gateway Plaza are on page 6. By chance I was the second ever patient to use the walk-in centre service provided there. A couple of wasps took their anger out on me and I reacted badly. Whilst in the waiting area (not for very long), I reflected on the significant amount of investment recently been made in primary and community services. Compared to big new hospital developments, these kinds of services often go unnoticed by the wider public. However, as the NHS financial belt will inevitably tighten, it will be incumbent on us all to ensure that these recent investments have been money well spent. Mandatory Training September brings the new academic year. In terms of our own learning needs, the scope of mandatory training requirements seems to have grown substantially over recent years. So over the last 6 months a root and branch review of mandatory training requirements for all posts across Care Services Direct has been undertaken and discussed at the Care Services Board. We have tried to ensure that the mandatory training is relevant and appropriate to each post.I appreciate the challenge in balancing the needs of each service/function with the need to undertake training, but it is important that mandatory training is fulfilled and recorded by everyone. Your co-operation on this is appreciated.

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Charter against RacismThe One Barnsley Charter against racism and hate crimes is now open to staff signing up and pledging their support. A number of boards have been posted around the NHS Barnsley sites. The boards have the charter printed on them and space around the sides for staff to sign.

Chairman Tom Sheard said: “As one of the largest employers in Barnsley we want staff at NHS Barnsley to demonstrate their support towards this Charter. We will not tolerate racism or hate at work and we are joining the rest of One Barnsley in sharing the Charter.”

Pictured are (l-r) Paul Smith, Staff Side Facilitator, Tom Sheard, Chairman and Tony Wright, Staff Side Secretary and PCT Lead Steward for UNISON.

Facilities in Kendray and Mount Vernon are set to benefit from extra funding that will increase the availability of single-sex accommodation and washing facilities. NHS Barnsley has been awarded £69K which is to be used to improve the patients’ experience in a number of different ways. Some of these include developing bedside information leaflets for patients who are admitted to hospital (Two leaflets have been designed; one for m.v.h.C.R.R.U and Kendray ward 4) and a patient survey during their stay and on discharge.

Further to this, a toolkit for staff has been developed by a group of lead nursing staff to further embed the focus on dignity in care and help fellow nurses understand NHS Barnsley’s commitment to privacy and dignity. The toolkit includes standards of good practice, information, guidance, examples and a multiple choice assessment.

Margaret Kitching, Director of Nursing and Professions for NHS Barnsley is very enthusiastic about the improvements.

She said: “Whilst we are fortunate to be providing single-sex accommodation and working to best practice standards in the majority of our hospital environments, we are pleased to receive the additional funding and we have incorporated the work into our commitment to improving the standard of hospital facilities and accommodation.

“The extra money has been earmarked for our inpatient areas and will provide new en-suite facilities for the Stroke Unit at Mount Vernon Hospital and Ward 4 at Kendray Hospital and a number of replacement privacy screen fittings at Mount Vernon too.”

Same sex facilities to be improved!

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Did you know?... a word from the Delivering Race Equality TeamAsylum Seekers, Refugees and Migrant Workers

Of these people, the largest religious group was the Muslim faith (35%), followed by Christianity (32%). The third largest group followed no particular faith (17%). Other religions were Buddhism, Hinduism, Judaism, Sikhism, Quakers and Zartochrain (Zoroastrianism)

If you have any questions about how we are working to deliver race equality in mental health do contact us at the Oakwell Centre on 01226 43 ext 4675 or 284477:

Mirban Hussain, Community Development Worker Acute ServicesRoya Pourali, Community Development Worker Specialist ServicesOlga Gajczyk, Community Development Worker Community Services Pictured L-R: Olga, Mirban and Roya.

HR commissioning arrangementsIn order to support the ongoing Transforming Community Services Programme, from July 2009 a separate HR function has been operating within Commissioning. The HR function will provide the Commissioning Organisation (including Strategy and Contracting, Specialist Commissioning, Finance, Public Health and performance and Governance Directorates) with a full range of HR support services. Key changes are:

• Jeremy Robbins, Head of Workforce and Organisational Development (Commissioning) commenced an 18 month secondment starting 27 July. • Julie Colley, Senior HR Advisor (Commissioning) commenced a 3 month secondment starting 3 August. • Jeremy and Julie will be joined by Janice Park, Secretary (Commissioning) who will provide secretarial and administration support to the newly formed HR Commissioning Team.

The HR Commissioning Team would like to thank Commissioning for their warm welcome and assistance in helping them to settle into their new surroundings.

Jeremy, Julie and Janice will be based in room G19 on the ground floor at Longfield Court. They can be contacted on:

Jeremy Robbins 01226 327243 Ext 6943Julie Colley 01226 327242 Ext 6942Janice Park 01226 327245 Ext 6945

NHS Barnsley’s public health and commercial department got together to promote and explore opportunities within public sector procurement. Caroline Carter – Smith, from NHS Yorkshire and the Humber Commercial Procurement Collaborative presented ‘Growing the Region’s Businesses with Public Sector Procurement’.

NHS Barnsley’s Local Food pilot project where local suppliers were given the opportunity to tender for NHS Contracts was presented by Anne Pridgeon, former Fit for the Future Food Coordinator.

Carbon management and waste minimisation were also covered during the day which was held at the Core in Barnsley Centre. The last session covered building and facilities management using local labour and local suppliers.

Think Local!

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New Mental Health Service for Deaf People in South YorkshireA new service has been developed in South Yorkshire for Deaf people (British Sign Language users) with mental health problems. The service aims to improve the access of Deaf people to local mental health services and national specialist mental health services. It also aims to promote the general mental health of the Deaf community.

Deaf people are no more likely to experience significant mental disorders than other people, e.g. schizophrenia, but are more likely to experience emotional, behavioural and adjustment disorders such as anxiety, depression and personality disorder (BSMHD, 1998). Therefore, there is a higher incidence of mental health problems among Deaf people compared to the hearing population (Department of Health, 2005).

It is important that deaf people should have equal access to mental health services for assessment and treatment. Their communication, cultural and language needs should be respected throughout the course of their care. The service will work with people aged 18-65 years old who are experiencing mental, psychological or emotional problems that compromise normal functioning.

The Deaf service will work with practitioners/care co-ordinators to support staff working with the individual, deliver care in conjunction with staff or to undertake a specific piece of work.

Pictured are the mental health service for Deaf people consists of a CPN Rebecca Walls (right) and Support Worker Faye Routledge (left), and will cover the South Yorkshire region, i.e. Barnsley, Doncaster, Rotherham and Sheffield.

To contact us:Swallownest Court, Aughton Road, SwallownestSheffield S26 4TH

Phone: 0114 287 2570 ext 356Mobile: 07770 828452Fax: 0114 287 9147E-mail: rebecca.walls@rdash.nhs.uk faye.routledge@rdash.nhs.uk

Working with Ethnicity, Race and Culture in Mental HealthLisa Taylor, a team member from Assertive Outreach, and a service user recently visited the Working with Ethnicity, Race and Culture in Mental health conference in London. The event was part of a networking process to further the Hearing Voices network in Barnsley and also learning about problems faced by ethnic minorities experienced in mental health nationally.Several key people attended the event.

The Hearing Voices network is a group which was founded in Manchester and is committed to helping people who hear voices. Many people begin to hear voices as a result of extreme stress or trauma, and the network aims to raise awareness of this and to give everyone who has these experiences an opportunity to talk about it freely.

The day was a huge success and Lisa and the service user are very enthusiastic about starting the new group, which is currently in the planning stages.

Lisa and the service user were also lucky enough to meet Frank Bruno at the conference, and were able to get photographs with him. Lisa said: “The whole day was a success. Frank was lovely and he was even speaking in a Barnsley accent by the time we left!”

If you would like more information about the Hearing Voices network, you can visit their website (http://www.hearing-voices.org/) or contact Janette Hawkins.

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Barnsley’s new world-class GP-led health centre opened its doors for the first time on Monday 20 July. The new health centre is based in the Gateway Plaza development near Westgate in the town centre.

Open from 8am to 8pm, 7 days a week, every day of the year, the health centre offers both walk-in services and bookable appointments with doctors and nurses.

As well as the full range of GP services, the centre has a minor injuries and illness service as an alternative to going to accident and emergency at the hospital.

NHS Barnsley’s chief executive, Ailsa Claire, said: “This is just the first step in ensuring that every person in Barnsley receives a consistently high standard of care at a time and place to suit them.

“We want our health services to live up to the world class standards that people in Barnsley deserve and to truly be a health service which supports people to live well, live longer and take care of their own health.”

The GP-led health centre expects to see around 6,000 walk-in patients a year. But there are also 2,000 places for patients to register with the centre’s GP practice which is ideal for those working in the town centre.

The health centre is one of four new primary care services across the Borough, adding to the new Priory Campus GP practice which opened in April this year. Two further new GP practices are set to follow in Grimethorpe and Goldthorpe later in the year.

Following consultation with local people last year, these new services have been directly shaped by the views of people across the borough and come as part of NHS

Use Barnsley’s new facilities

It has recently been found that a number of NHS staff have been asking clinical staff to prescribe medication for them. This is not acceptable and nor should our prescribing staff be put in this position. Staff should make an appointment with their GPs or you can try out the new walk in centres to access prescription medication rather than making these requests to clinical colleagues, no matter how minor the illness or standard the prescription is!

Barnsley’s wider plan to ensure everyone in Barnsley has more choice and access to the very best health services.

Local people will benefit from the new ways of working set out by NHS Barnsley as well as improved access, longer opening hours, new services in the community and more doctors when the new services are up and running.

Barnsley Civic Healthcare – a partnership between Barnsley Hospital NHS Foundation Trust and out of hours GP services provider, Primecare – will run the new centre.

Dr Ashton, who is the lead GP for the health centre, said: “I am delighted to be working at the new health centre in Barnsley that will make it easy for people to see a doctor or nurse. We offer NHS health care when you need it, from 8am – 8pm, seven days a week. Patients can register with us or use our services at their convenience, and keep registered with their usual GP practice. Our friendly team looks forward to welcoming you to our high quality services.”

More than £5.5 million will be invested over the next two years to support NHS Barnsley to bring these three new GP practices and a GP-led health centre to the town.

The money comes as part of the Government’s scheme to provide £250 million to support every PCT in the country to invest in a new GP-led health centre and the 25% of PCTs with the poorest provision of GPs, which includes Barnsley, to invest n new GP practices.

This investment will help move towards more personalised care for everyone in Barnsley, with more doctors and healthcare professionals and tailored services to help reduce health inequalities – such as long term conditions and life expectancy.

New world-class health centre opens its doors

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Healthy Weight EventA Healthy Weight event was held at Barnsley Metrodome Sports & Leisure Centre recently to engage key stakeholders and Barnsley people by participating in a series of interactive workshops to inform and encourage them to express their opinions on the services available to the Barnsley public. All the contributions from the day will inform the Healthy weight strategy and action plan that is currently being revised.

The event which was organised by Public Health was attended by many key stakeholders including local Councillor and Chairman of the Healthy Weight Steering Group David Bostwick, NHS Barnsley Chairman Tom Sheard, NHS Barnsley Commissioners, Public Health, community staff, service users and the wider Barnsley public.

The event was introduced by Councillor David Bostwick outlining that the overall aim of the day was to decide:

• What is currently on offer to help the people of Barnsley achieve a healthy weight;• What are the identified gaps within the current plans

Joan Miller, Acting director of Public Health, then presented key facts and the main issues around healthy weight and staying healthy.

The group was then broken into five interactive workshops which covered the following subject areas:

• Management & Treatment; • Workplace Health; • Wider Environment; • Physical Activity; • Healthy Eating

Within each of the subject areas, participants were encouraged to discuss (see picture to the left) the issues that they felt were important, not only to themselves but to the wider Barnsley public, with regards to healthy weight. The workshops aimed to inform people about what is currently on offer to help people achieve a healthy weight. Many people commented that they had welcomed the opportunity to find out about what was available. The workshops also enabled some really helpful

NHS Discounts Debt Advice LineFollowing the success of the pilot Debt Advice line earlier this year, NHS Discounts are delighted to announce that the service has now been launched nationally.

Partnered by the Debt Advice Foundation, the service is run on a not-for-profit basis and offers confidential advice to people who are having debt problems. They can help employees find a solution that will reduce monthly problems or, if circumstances warrant it, freeze interest and possibly agree terms with creditors to write off unaffordable debt.

A growing number of NHS Staff are experiencing serious financial problems. The increased cost of housing, coupled with sometimes relatively low incomes mean that it is now harder than ever to stay out of debt. The NHS Discount Debt Advice Line service offers help exclusively to NHS employees and can help them turn their life around for the better.

The new permanent hotline has changed its number to 0800 0430 0037. Staff can also find more information on the NHS Discounts website (www.nhsdiscounts.com)

discussions about what people thought were gaps in the services across Barnsley; these ideas will help to inform future services.

After the workshops there were two exercise activities available to the attendees; a ‘Guided Walk’ and ‘Chair Aerobics’. The Chair Aerobics (see picture to the right) was led by a professional aerobic instructor on stage and all attendees took part. The exercise proved to be a great introduction to light exercise for all concerned.

In the afternoon, delegates shared their ideas about what they felt would be appropriate ways to share information with both key stakeholders and the people of Barnsley and to seek further ideas from these groups.

Attendees were also invited to have a free health MOT check compiling of BMI, blood pressure, sugar levels, and cholesterol checks (see picture to the left).

Delegates were also given the opportunity to expand their food knowledge by having a tasting session of exotic fruits and to give any final comments or feedback from the day to the event staff.

Penny Stanley Chief Executive of Voluntary Action Barnsley closed the day and presented the raffle prize of a fruit and vegetable hamper.

Thank you to everyone involved, all your hard work and dedication prior to the event and on the actual day made it a true success. For further information please contact the Healthy weight Action groups via:Mikala Dey 01226 327198 mikala.dey@barnsleypct.nhs.uk

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A First for PBCBarnsley People’s First Consortium are pleased to announce that to date 22 GP practices have signed up to the Limited Liability Partnership (LLP) and a further three practices are still in discussion. This equates to 133,890 registered patients in total across the whole consortium. This provides an opportunity for GPs to work collaboratively and effectively in shaping the health and healthcare of their local population.

By implementing new methods of working such as PBC a more in-depth understanding of the long-term health needs of the community can be achieved to inform planning and the delivery of services. PBC will see services being delivered in more convenient settings bringing care closer to people’s homes, alongside a greater range of services being available within GP surgeries.

The consortium will meet every two months to progress the PBC agenda locally supported by an Executive Group and a Practice Managers Group.

The consortium also has dedicated resources and management support from NHS Barnsley comprising a Commissioning Manager, Data Analyst and Administrative Support.

As a priority work is currently ongoing to develop through active discussions with the consortium the commissioning plan for 2009/10.

If you require any further information about Barnsley People’s First Consortium then please contact Sharon Copeland, Commissioning Manager on (01226) 327128 or via email on:sharon.copeland@barnsleypct.nhs.uk.

Practice Based Commissioning Practice Based Commissioning (PBC) is the means by which local health care professionals, particularly GPs, influence local commissioning decisions. This includes decisions relating to the planning, implementation and performance management of local health and social care services. PBC is therefore an opportunity for local clinicians to be actively involved in service redesign to improve care for patients. PBC furthermore underpins and makes substantial contribution to the delivery of local and national priorities and targets, as determined in the NHS Barnsley Strategic Plan: ‘Healthy Expectations: Supporting the Population of Barnsley to Maximise their Health and Wellbeing’.

NHS Barnsley has recently reviewed its existing systems and processes in relation to PBC. As a result we have embarked upon a reinvigoration of PBC by working closely with local clinical leaders.

Progress to date includes: • Creation of more support posts for PBC including Commissioning and Data Analyst Support.• Relocation• Fundamental review of health intelligence needs to support PBC• A PBC Incentive Scheme for 2009/10 which provides more support for consortiums to establish themselves.

A Communication Strategy has also been developed by the team to ensure that we continue to effectively communicate with our local stakeholders, including clinicians and NHS Barnsley colleagues. We will also be seeking ways to inform our local population about PBC initiatives via our internet site and other means. Sharing knowledge and awareness of clinical engagement across Barnsley between consortia and individual practices will also be a priority.

So far local clinical leaders have established three PBC Consortia in Barnsley. These are: Consortium ChairBarnsley Association Dr P Laneof Commissioning 0845 1257247and Training Surgeries

Barnsley People’s Dr J CornellFirst Consortium 0845 1220434

Barnsley North Consortium Mr M Robinson 01226 282587/204873

More information You can access further information regarding PBC in Barnsley via NHS Barnsley’s intranet site Connect at http://nww.barnsleypct.nhs.uk/pbc.

If you feel you would like to know more about what’s happening in PBC, the Lead Officer for PBC in Barnsley is Dr Victoria McGregor- Riley. She can be contacted on Telephone no: 01226 327127 or via E-mail at:Victoria.McGregor-Riley@BarnsleyPCT.nhs.uk

You’ve come a long way…A celebration of achievement took place on Friday 24 July at Ardsley House when NHS Barnsley staff, who together have worked a combined 4,240 years, spent the afternoon celebrating their long service and loyalty to the organisation.

Five members of ’35 year’ staff attended as VIPs, having achieved 175 years’ work between them. Each individual has worked for 35 years in NHS Barnsley and its predecessor organisations.

Long service is celebrated annually at NHS Barnsley. This year, more than 130 Staff have clocked up long service, with milestones of 10, 20, 25, 30 and 35 years’ service.

Staff are awarded with a certificate, commemorative mug and those with 20 years’ service can take two days’ extra annual leave this year. The people celebrating 25 years are also presented with a cheque for £250.

A few mugs are available to staff who were unable to attend this year’s ceremony. Contact the communications department on 43 ext 4298 to check availability.

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Darryn makes his markMeet Darryn Marks, the new interim Assistant Director for Therapies. Alongside the AD role, Darryn has worked as a Consultant Physiotherapist for more than four years and leads the Community Musculoskeletal Service based at Keresforth.

The AD post in Therapies is a newly created job and currently reports to Margaret Kitching, Director of Nursing and Professions. It was created to help and support therapies across the professions directorate. The present post is an interim arrangement, it will be reviewed later this year.

The services Darryn supports and represents are: Physiotherapy; Podiatry; Occupational Therapy; Psychological Services; Speech and Language Therapy and Dietetics.

“Historically, the nursing profession has always been well represented at a senior level,” explained Darryn, “Therapies play a big part in the portfolio of Care Services Direct, and it’s great that they are now better represented and have clear reporting lines at Board level. This post is also timely as it supports the therapy services whilst Care Services Direct prepares for the Transforming Community Services agenda.”

During his early days in post, Darryn has worked to establish and define the role of the AD for Therapies; support professional issues; draw together and coordinate the work of the existing professional leads; build better networks and support professional issues across the organisation.

Prior to taking up this AD role, Darryn took part in the first Yorkshire and Humber Strategic Health Authority led ‘Aspiring Directors’ Programme’, where he was the only

working clinician from across the SHA to gain a place. As part of this, Darryn took up a part time secondment post as a Programme Manager in Commissioning alongside his clinical role. “The Aspiring Directors Programme and related secondment were enjoyable and challenging opportunities, which gave me a thirst for new challenges, including the interim AD post.”

Darryn lists his priorities as: “Using this professional leadership role to support the national policy agenda while identifying benefits for the organisation and patients”. Darryn will do this while continuing his Consultant Physiotherapist role on a half time basis, thereby maintaining direct patient contact throughout.

Last year Darryn was also approached by the Department of Health (DH) to lead a national project around Allied Health Professional Prescribing and medical supply scoping. “It was an honour to be asked to lead this project and use my expertise in prescribing and medicine supply. I was one of the first AHP prescribers to qualify and have a thorough understanding of the issues that surround AHPs and their use of medicines.

“My first priority on this project was to put together a well-represented project board which ran for six months.” Darryn added, “the outcomes of the project surpassed the original objectives, which were to scope and make recommendations regarding future policy direction and possible legislative changes”. All recommendations have now been endorsed by the DH and the report has been published on the DH website http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/DH_103948

Amongst other things, further work will now take place toward Independent Prescribing rights for Physiotherapists and Podiatrists. “This represents a massive step forward for the Allied Health Professions and paves the way to important developments that will benefit AHP patients”.

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Two events were hosted at Priory Campus in June for the staff of the Community Mental Health Business Unit Teams.

Over 120 staff were given the opportunity to participate in events which focused on demystifying the role and function of the Mental Health Access Team (MHAT), their Referral Pathways and the new Care Programme Approach (CPA) documentation.

It is hoped that similar events will become a regular feature held every two months from October. The idea behind the forum is to provide staff with an opportunity to develop and share good practice, share their own skills and knowledge with colleagues outside their own teams and explore issues and work towards resolving them. The forum offers an opportunity for networking and improving communication by bringing staff from all professions and teams together.

Learning Beyond Registration (LBR)Sheffield Hallam University has recently contacted all trusts in the area to inform them that application forms with insufficient module details will not be processed and will be returned to the student.

Therefore, when completing an application to Sheffield Hallam University it is essential to specify details of the modules you intend to take.

Any delay in processing applications may well result in losing a place!

Information on courses including the core and optional modules within them can be found on the faculty CPD website www.shu.ac.uk/hwb/cpd

Or by calling 0114 225 2373 or email: pep-enquiries@shu.ac.uk

Coming to a place near you soon!!NHS Barnsley have commissioned a Mobile Cancer Information Bus. Staff operating from the bus will raise awareness of cancer prevention and offer help and support for cancer survivorship to the population of Barnsley.

Barnsley Hospital NHS Foundation Trust have appointed a Cancer Services Information Manager and the bus has been ordered!

The Mobile Cancer Information Bus will operate from and visit numerous sites across the Borough to offer advice on all cancer issues. Further updates will be provided once a delivery date for the bus has been confirmed.

If you would like any information on the bus please contact Anna Holder, Assistant Commissioning Manager, on 327110, or Laura Ingham, Commissioning Support Officer, on 327113.

Community Mental Health Staff will have every opportunity to suggest which topics and issues they would like to explore further via their Team Manager or Clinical Leads. Future events will be designed around requests made by staff which may include presentations, group work, guest speakers and small workshops or whole day events on a specific area of interest. It is also hoped that some staff will offer their own knowledge and skills by delivering some of these activities.

Ideas already suggested include understanding the roles and inclusion criteria for other teams and the roles of different members of staff, including the Service Manager and some of the newer roles such as Support Time and Recovery Workers. The events have already resulted in staff identifying changes which needed to be made to paperwork and it is hoped that future events will enable staff to continue to challenge practices and to develop innovative solutions.

Community Business Unit Development Forum

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The NHS Constitution: The NHS belongs to us allOne of the most satisfying aspects of working for the NHS is knowing that what we do touches people’s lives and makes a difference. But never before have we captured what the NHS means to everyone it touches. This is why the NHS Constitution is so valuable. It reflects what matters to staff, patients and the public, reaffirming that the NHS belongs to us all, and everyone has a role to play in its success.

The NHS Constitution is the first of its kind in the world, bringing together in one place, what staff, patients and the public can expect from the NHS and what the NHS expect of them. It was launched at a historic signing ceremony hosted by the Prime Minister at 10 Downing Street in January. I found this a moving occasion, brought home by the involvement of and discussion with staff and patients, who witnessed and signed the commemorative edition of the document. The Constitution is the result of almost a year of discussion, research and consultation with staff, patients and the public. It brings together a number of rights, pledges and responsibilities, for staff and patients. I want to thank all of you who contributed. Appropriately, the commemorative edition will now reside in East of England SHA, which led a great deal of this work.

The Constitution has been well received by our stakeholders and I am tremendously proud of what we

have achieved by working together in its creation. It will help us put quality at the heart of everything we do.

But publishing the Constitution is only the beginning. If the Constitution is to make a difference, each of us must embrace and live it. Over the coming months and years, we all need to play our part in understanding what the NHS Constitution means for us, both as staff and members of the public, raise awareness of its value and weave it into the way the NHS works.

The Health Bill, currently going through Parliament, will underpin the Constitution and give it longevity. The Government will have a legal duty to review the Constitution every 10 years. No Government will be able to change the Constitution and therefore how the NHS works, without the full involvement of staff, patients and the public. Every NHS organisation will need to take account of the Constitution in their decision and actions. We expect the Health Bill will receive Royal Assent later this year.

The Constitution should form the basis of a new relationship between staff and patients – a relationship based on partnership, respect and shared commitment where everyone knows what they can expect from the NHS and what is expected from them. The Constitution is designed to safeguard the future of the NHS by setting out the fundamental purpose, principles and values of the NHS that can and must remain constant. The future of both the NHS and the Constitution lies in your hands.

David NicholsonNHS Chief Executive

Meet Jenna Lawcock, she’s a cadet working for the stop smoking service and has already completed her first NVQ. Here she answers a few questions about her work as a cadet and future ambitions.

You have been on your cadet placement for a few months, how do you feel you have settled in?

I get on very well with all the other members of staff, they have made me feel very welcome.

Is the job role and NVQ, how you thought it would be?

I thought the NVQ would be harder. I have found that I cover all the areas within my job, so it is easy to gather all the evidence needed to complete my qualification. I have been mainly doing administration work as I thought I would, however I have also been involved in supporting clients.

Cadet Support for Stop Smoking Service

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Compliments for NHS BarnsleyDid you know that we count and report all the compliments we receive? When people say “thank you” it’s natural to feel a bit embarrassed, shrug it off and say “I’m just doing my job!”

Working in the ‘Complaints’ Department you’d think could be quite a negative area to work in but you’d be wrong… This month we met the team who are extremely positive and are determined to spread the word about collecting the good feedback to make next year’s compliments count.

Last year, the trust received a total of 33 compliments, in comparison to 90 formal written complaints. All of these are sent to the complaints team; Beverley Davis and Sam Robinson.

Beverley and Sam are responsible for dealing with all Trust and Primary Care Practitioner complaints. They also deal with appeals relating to Continuing Care and decisions of the Trust and liaise with the Coroner’s Office.

When asked what a typical days work entails, Sam laughed and said “No two days are the same. An incident may occur (which often does) resulting in our workloads being reprioritised. The variety and complex nature of the job makes it interesting and keeps us extremely busy”.

Beverley said “Although we receive more complaints than compliments, we still retain a sense of humour. It is our objective to change the balance!”

However, it is no surprise that we have more complaints logged than compliments, because many of the compliments and thanks we receive are verbal, and these unfortunately cannot be acknowledged by the department.

Compliments figures are reported quarterly, and Beverley and Sam rely on staff to send them a photocopy of the compliments they receive – so please ensure you remember to do this. They can accept written letters and cards and all compliments are logged and acknowledged by the Chief Executive.

Outside work, Beverley and Sam enjoy keeping fit and relaxing. Beverley lists her interests as “walking, water sports and cruising in warm climates”, whereas Sam lists hers as “yoga, swimming, and cycling and she serves on the BMBC Standards Committee”.

Which areas of the programme are you enjoying?

I am happy with everything I do at work. I do especially enjoy the face to face contact I have had at the new Stop Smoking Centre within BHNFT.

What made you decide on doing an apprentice scheme?

Getting more qualifications, and gaining experience.

Would you recommend the programme to anybody else?

Yes!

Have you decided what career path you want to take? If so, has your cadet placement helped you in making your decision?

From being on the cadet programme I have decided I want to do more of the advising side within the NHS, as I have done on a small scale. I feel that the cadet scheme is helping me

gain qualifications and experience to help me do that. Now that I am in the NHS it is making it a lot easier for me to look at the kinds of jobs available.

Why do you think employers should recruit Apprentices?

It trains people, and allows them to get qualifications. Plus, it is a good way for the cadet to find out if that is the right job for them.

Jenna has nearly completed her Business Administration NVQ, and is now looking to undertake Health & Social Care NVQ and will continue in her present placement.

Zoe Styring (pictured) Stop Smoking Service Coordinator said: “Jenna has really grown in confidence since starting, she continues to be an asset to the admin team. The Cadet programme has worked very well for us, we are looking to offer another placement to an individual in the same way, and they will also undertake Business Admin level 2 NVQ.

Cadet Support for Stop Smoking Service

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Pupil visits Keresforth as part of Citizenship awardA pupil from Kingstone School enjoyed an afternoon watching the film Mamma Mia! with patients at Keresforth as part of his GCSE Citizenship Award. Pupils can opt to take this subject as part of their GCSE curriculum and is viewed as an up-to-date version of RE.

The Citizenship Award is entirely based on coursework and allows pupils to create and carryout their own projects whilst encouraging them to be involved in the community and even take part in voluntary work. It gives pupils the chance to have some independence and control over their coursework and creates awareness of wider social and community issues.

Steven, pupil who had organised the afternoon with patients at Keresforth said, ‘I definitely prefer the Citizenship Award to RE. It’s exciting planning your own projects.’

Pictured: Pupil Steven with his Teacher Miss Baker and staff and patients at Keresforth.

Congrats Clarinda!Clarinda Redmond, Community Dietitian, leading the 5ADAY programme in Barnsley, has recently been awarded an MSc in Dietetics after carrying out a service evaluation to determine the level of change in consumption, knowledge and access of fruit and vegetables of adults who have attended the 5ADAY initiative, Barnsley ‘Cook & Eat’.

Evaluation showed that participants significantly increased consumption and variety of fruit and vegetables after attending Barnsley ‘Cook & Eat’. The sessions created a positive influence on participant’s attitudes to healthy eating and greater willingness to try new foods. The sessions also provided opportunities to taste new foods and to challenge perceived ideas of likes and dislikes.

All of the participants enjoyed the sessions for different reasons and as well as improving knowledge and cooking skills; participants enjoyed the method of delivery that created the preferred atmosphere for effective learning.

Success at involvement eventA half day Workshop was held at Priory Campus in July on Public and Patient Involvement. The opening address and scene setting for what was to be a morning filled with laughter and debate, was done by Sean Rayner, Chief Operating Officer and Wendy Royffe, Non- Executive Director.

The objectives of the day were;

• To ensure that our community know they have a legal right/ duty to be involved in a meaningful way. • Recognising the excellent work that has taken place in the past and building on its success• To determine and understand what Public and Patient Involvement means to Care Services when looking into the future. • To use the knowledge and experience and the information gained from the day to plan a way forward.

Staff representatives from Care Services, members of staff from our partnership agencies and service users contributed to the planning of how Care Services Direct will conduct PPI in the future.

The event was facilitated by the Business and Organisational Development Team who asked participants to “Think Differently” about PPI from the perspective of an astronaut, a baby, a chef and many more!!

Hundreds of ideas were generated that will be revisited when looking at the future strategy for conducting successful PPI.

This is the first in a series of events that CSD plans to hold in order to ensure that we reach as many people as possible and ensure that we listen to those who we provide healthcare for and continue to meet the needs of the population of Barnsley.

The group were asked to generate action points with regard to what they wanted to see implemented by CSD in the next 3 years. This led to some very definite opinions on what the priorities of CSD should be.

Experience and knowledge was shared on the successful work that has taken place in the past and the awards won in the PCT Staff Awards categories for Participation and Engagement and Communications Champion Awards. It is hoped that once the action points are in place, they will be clearly visible and improve the NHS experience for service users and staff who work within CSD.

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Staff from NHS Barnsley recently completed the 2009 Cancer Research UK’s Race for Life at Don Valley Stadium.

Shirley, Helen, Kelly and Stephanie (above), who are all part of the Intermediate Care Team at Mount Vernon Hospital, completed the 5km track within 55 minutes to raise money for the charity. Race for life is the UK’s largest women-only fundraising event and the sponsorship money raised is absolutely vital to help Cancer Research UK continue its life-saving work.

The popular female only event involved around 11,600 runners and walkers taking part in two races on Sunday 14th June, one in the morning and the second in the afternoon in and around the stadium at Attercliffe. The

Mental Health Staff from all areas of NHS Barnsley took part in a friendly football match against service users on Wednesday 24th June. After losing to the service user team last year the pressure was on for the staff team! The game was played on the Academy pitch of the Oakwell Football Club, home of Barnsley FC. The service users were proudly wearing the Barnsley FC kit, whilst staff were wearing the well known bright orange hospital kit.

The game kicked off on time with Kelvin Taylor of Moorland court as the referee. The start of the first half was largely dominated by the service users playing excellent football and working together as a team. The first half of the match saw two goals for the service user team, which left the staff team leaving for half time slightly deterred.

It looked slightly more promising for the staff in the second half, although both teams looked tired. A goal

Staff take part in Race for Lifeannual event – now in its 13th year – was the biggest Race for Life in Sheffield so far.

The team from Mount Vernon are proud to have raised around £400, and Stephanie Cooper said “Cancer Research UK is such a good cause and because we are dealing with cancer patients every day, it is a charity which is very close to our hearts.”

If you would like to find out more about Race for Life events, you can visit the official website at http://www.raceforlife.org for information and future events.

Pictured (l-r): Shirley Dootson, Helen Barker, Kelly Jackson, Stephanie Cooper and Margaret Sheard.

was finally scored for the staff team halfway through the second half, but not by a staff player – a service user must have felt sorry for them! The end score was 2-1 to the service users.

A wide range of Care Services staff took part in the match, including our Chief Operating Officer Sean Rayner, and although the playing conditions were hot and the game was very competitive, everyone involved had a very enjoyable day.

Hannah Geal from the Oakwell centre, who coordinated the event, expressed her delight about the successful day, she said: “I would like to thank everybody who took part in the day, the players, the staff, and the spectators from Moorland court, the Oakwell Centre, the referee and Barnsley FC for their support.”

In the spirit of competition, staff have challenged the service users to a rematch which will take place soon!

Service Users v. Staff Footie Match

16www.rabbitdesign.co.uk

Ces gets First Class DegreeCongratulations to Cecilia Crump who joined the University Centre Barnsley’s Graduation ceremony on 8 July with a March through the Town Centre, to the ceremony being held in The Civic Hall.

Ces (pictured right) said: “I was very proud to be awarded a First Class BA (Hon) in Business Administration and Management.”

Well done also to Linda North (pictured left) who recently joined the PCT in the Commissioning Department was awarded a BA (Hons) in Business Management.

A Very Fond FarewellJoan Greaves, Macmillan Nurse recently retired earlier this summer. A party was held at the Cudworth LIFT Centre in June where Joan was joined by friends and colleagues to celebrate her commitment and dedication to her work over the years, and to say their goodbyes.

Joan was presented with garden centre vouchers as a retirement gift purchased with the generous contributions received from colleagues.

Wishing you a happy retirement Joan, from all of your colleagues and friends.

Congratulations to our Director of Finance, Steve Hackett, who has recently completed the 3 Peak challenge to raise money for the British Heart Foundation.

The National Three Peaks Challenge is steadily becoming a well-known phrase amongst the more adventurous. This challenge involves climbing the three highest mountains in the UK within 24 hours.

Steve and his team completed the national 3 peaks (Ben Nevis, Scafell Pike and Snowden) in the time allowed, despite one of the team twisting his ankle on the final mountain! The team raised £3,000 over the weekend, and the total for all the teams who walked for the British Heart Foundation was £20,000.

Steve said “The greatest memories I will take away from this was arriving at Ben Nevis on Saturday morning with sunshine and 24 degree temperatures. Three and a half hours later we were at the top and had snow and the need for hats and waterproofs! “On behalf of the British Heart Foundation, I would like to thank everyone for all your support!”

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Tell us your news! We love to hear from all parts of the organisation. You can submit your ideas or stories and pictures to katy.jarvis-morgan@barnsleypct.nhs.uk

Coming soon...Seasonal Flu and Swine Flu Vaccinations: Look out for the latest details regarding the seasonal flu and swine flu vaccinations which will be placed on the Connect Intranet site as and when they become available.