HSTP PLAN DEVELOPMENT Skagit-Island Human Services Transportation Plan July 10, 2014.
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Transcript of HSTP PLAN DEVELOPMENT Skagit-Island Human Services Transportation Plan July 10, 2014.
HSTP PLAN DEVELOPMENTSkagit-Island Human Services Transportation Plan
July 10, 2014
HOW ARE HUMAN SERVICES TRANSPORTATION PLANS (HSTP) DEVELOPED?
CURRENT ISLAND-SKAGIT HSTP (2010)
Outline:• Documentation of Existing
Service• Demographic Profile• Stakeholder Involvement• Service Gaps Assessment• Coordination Initiatives
• Policies• Programs• Projects
• Skagit and Island Transit• Fixed route• Paratrasit and demand
responsive• Vanpool
• Seniors
• Client Based
• Medical
• Veteran
• Tribal
• Private Provider
• WSF
• Long-distance
Basic inventory of the wide variety of transportation service available:
DOCUMENTATION OF EXISTING SERVICEUPDATE
Highlight important population characteristics pertinent to this plan
DEMOGRAPHIC PROFILE
• Older adults
• Persons with disabilities
• Low-income persons
REVISEUsing this data a ‘Need Index’ will be developed to help identify areas with the greatest need for transportation services.
Advisory committees
bring many benefits.
Committees bring a
spectrum of
stakeholders together to
identify, prioritize and
solve problems.
Committees are also key
in engaging special
needs users due to their
close relationship with
many of the target users.
The Committee will be
key for getting the word
out.
Committee
STAKEHOLDER INVOLVEMENT
To engage with special
needs populations two
listening sessions (one
in each county) will be
held, ideally in concert
with an event where
special needs
populations are already
present.
Additionally, an online
and print survey will be
developed to gather
feedback from those with
special needs.
Listening Session and Survey
To have direct contact
with system users and
operators in the field a
“ride along” will be
conducted with the
project team and
potentially some
committee members.
Observations from the
ride along will provide
valuable context.
Ride Along
REVISE
Other Based on SCOG resources, additional stakeholder involvement may be conducted
Access to information
and customer perception
of the service is
essential for users to
access services.
Ensuring information
about service is
available at key touch
points like through “one-
stop” shops like 411,
case managers, medical
institutions, community-
based services or
volunteer programs are
important.
Awareness
SERVICE GAPS ASSESSMENT
Operational needs are
those challenges faced
by service providers.
Fleet maintenance and
funding for operations
are the predominant
need but mobility
management and
coordination of service
with other entities is also
an important concern for
operators.
Operations
REVISE
Customer needs and
gaps are those that the
users of human services
transportation directly
feel. They include
unserved or underserved
geographic areas, cross-
jurisdictional travel,
access to the system,
service capacity, safety
and general service
expansion.
Customer
“Policy
recommendations can
serve as a ‘game plan’
for transit operators and
municipalities to pursue
greater incorporation of
human services
transportation needs into
local or regional
policies…”
Example:
Organize an information
clearinghouse
Policies (Goals)
COORDINATION INITIATIVES
“Programs are intended
to help break down
institutional barriers that
the federal government
and advocates as a
primary contributor to
transportation system
characterized as
disjointed.”
Example:
Maintain current levels of
service.
Programs (Objectives)
“ Projects are typically
defined as capital or
operations within the
context of a
transportation service
provider… whereby
projects are an out-
growth of certain
programmatic initiatives.”
Example:
Build facilities to
transition paratransit
riders to fixed route
transit
Projects (Measures)
UPDATE
ADDITIONAL ITEMS
Funding sources both
local, regional, state and
federal are key for
maintaining and growing
human services
transportation. An
update on funding
sources and the greater
importance of
performance measures
will be discussed.
Funding
UPDATE
The statewide HSTP
identified that few
regional HSTPs
discussed previously
implemented or funded
projects. This made it
difficult to assess if
projects delivered on
their goals an objectives
and missed out on an
opportunity to share
lessons learned.
Review of Past Projects
Another gap in HSTP
planning identified by the
statewide plan was a
lack of a clear project
prioritization process. All
plans presented a
project list but very few
identified the process in
which those projects
were prioritized. Clearly
identifying this process
add clarity to why high-
priority projects were
selected.
Clear Prioritization Process
SCHEDULE