Hsse 20160729 v1

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Jim Spohrer (IBM)San Jose, CA

Firday July 29, 2016http://www.slideshare.net/spohrer/hsse-20160729-v2

Smart, People-Centered Service Systemsand Cognitive Assistant for All Occupation

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AHFE HSSE 2016Disney EPCOT: Dolphin/Australia 2

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05/03/2023 © IBM 2015, IBM Upward University Programs Worldwide accelerating regional development

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What is Industry 4.0?

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Computing: Then, Now, Projected

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2035

2055

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How fast is Reality 2.0 approaching?

What might it look like?

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Managers: Courage Required….

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$5M Prize

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I have…

Have you noticed how the building blocks just keep getting better?


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Learning to program:My first program

Early Computer Science Class:Watson Center at Columbia 1945

Jim Spohrer’s First Program 1972

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Fast Forward 2016:Consider this…

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Microsoft CaptionBot June 19, 2016

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Microsoft CaptionBot June 20, 2016

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IBM Image Tagging

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Courses• 2015

– “How to build a cognitive system for Q&A task.”– 9 months to 40% question answering accuracy– 1-2 years for 90% accuracy, which questions to reject

• 2025– “How to use a cognitive system to be a better professional X.”– Tools to build a student level Q&A from textbook in 1 week

• 2035– “How to use your cognitive mediator to build a startup.”– Tools to build faculty level Q&A for textbook in one day– Cognitive mediator knows a person better than they know themselves

• 2055– “How to manage your workforce of digital workers.”– Most people have 100 digital workers.

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1955 1975 1995 2015 2035 2055

Can better service help us be wiser?

Cognitive Mediator (2035): Tool, Assistant, Collaborator, Coach


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What exists in 2016?

360,000 100,000 120,000 60,000 150,000

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Reality 2.0 Service Platform:polite cognitive mediators (CM1,CM2)

do not interrupt people (P1,P2)

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Service Platform

CM2

P2

CM1

P1

100x

100x 100x

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By 2035, T-Shaped Makers with great Building Blocks and Cognitive Mediators

Empathy & Teamwork

sectorregion/culture

discipline Dept

h

Breadth

STEM

Liberal Arts

“The best way to predict the future is to inspire the next generation of students to build it better”

Digital Natives Transportation Water Manufacturing

Energy Construction ICT Retail

Finance Healthcare Education Government


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Wise Service System:All entities’ in networkuse cognitive mediatorsto enhance value co-creation interactions

Cognitive Mediators:Cognitive systems with deep knowledge of both customer (user) and provider (expert)as co-creators of win-win value

Entity augmentation boosts both creativity and productivity of interactions


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Cognitive Mediatorsfor all people in all roles


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Occupations = Many Tasks


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Watson Discovery Advisor

Simonite, T. 2014. Software Mines Science Papers to Make New Discoveries. MIT. November 25, 2014.URL: http://m.technologyreview.com/news/520461/software-mines-science-papers-to-make-new-discoveries/


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User Models

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Two assertions

• Machines seem to be getting smarter fast.

– Agree/disagree?

• People do not seem to be getting wiser fast.

– Agree/disagree?

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Homo Sapiens means Wise Man: True/False?

Next Generation:Future-Ready T-Shaped Adaptive Innovators

Many disciplinesMany sectors

Many regions/cultures(understanding & communications)

Deep in one sector

Deep in one region/culture

Deep in one discipline

Hsse 20160729 v1

Education

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