HS-210 Medical Office Management Syllabus. HS-210 Syllabus.

HS-210 Medical Office Management

Syllabus

HS-210 SyllabusCOURSE INFORMATION

Term: April 2012: 1202C Term

Dates: April 18, 2012 – June 26, 2012

Course Number/Section: HS 210 – 04

Course Title Medical Office Management

Credit Hours: 5

Prerequisites: none

Instructor Name and Credentials: Kevin Hayes, MSA

Kaplan Email Address: [email protected]

AIM Instant Messenger Name: ProfKhayes

AIM Office Hours (EST): by appointment

Course/Seminar Day and Time (EST): Monday @ 6pm EST

About the Course• Course Number & Section: HS210 – Section 4

• Instructor: Kevin Hayes, MSA

• Start/End Dates: April 18, 2012 – June 26, 2012

• Course/Seminar Day and Time : Monday 6:00 p.m. ET

Note: If you are 15 minutes or more late for Seminar, you must do Option 2!

Course DescriptionThis course explores procedural guidelines for accomplishing various administrative tasks in the health care setting. Topics include management of patient information, medical office software skills, and general workplace competencies of health care employees.

COURSE OUTCOMES TOP

Course Outcomes: By the end of this course, you should be able to:

HS210-1 Perform bookkeeping procedures in a healthcare setting HS210-2 Perform operational functions in a healthcare setting HS210-3 Create and maintain patient records HS210-4 Use appropriate communication skills in a healthcare setting HS210-5 Use medical office software to perform clerical functions HS210-6 Explain HIPAA guidelines

General Education Outcomes: In addition, the following General Education outcomes are assessed during this course:

GEL-1.1: Demonstrate college-level communication through the composition of original materials in Standard American English

HS210 – Course Materials

Software: Microsoft Word is required for all Kaplan Courses

Text: e-text in Doc SharingKinn etext Ed06Kinn Study Guide Ed06

Title: Kinn’s The Administrative Medical Assistant: An applied Learning Approach 6th edition

Title: Study Guide for Kinn’s The Administrative Medical Assistant: An Applied Learning Approach

Author: Alexandra Patricia Young, BBA, RMA, CMA

Publisher: Elsevier

Academic Tools

• Each unit has an “Academic Tools” tab.

• Things that are there:• Gradebook guide• Writing Center information• Lots more

• See New Science Center in Announcements

To-Do Lists

• Each unit has a “To-Do List” tab

• Please check this tab every week to ensure you do not forget anything!

Unit # and Topic Learning Activities Assessments

Unit 1: Introduction to Medical Office Management

Introduce Yourself

Read Chapter 3

Participate in Discussion

Participate in Seminar

Unit 2: Professionalism and Interpersonal Skills

Read Chapters 4 and 5



Complete Telephone Activity

Submit Part 1 of Project I to the Dropbox

Telephone Activity

Unit 3: Computers and Telephone Technique




Submit Part 2 of Project I to the Dropbox

Exam #1

Project #1

Unit 4: Scheduling Appointments and Patient Reception and Processing




Submit Part 1 (Appointment Schedule only) to the Dropbox

Unit 5: Daily Operations and Written Communication




Submit the remainder of Part 1 (Referral Form) and Part 2 of Project 2 to the Dropbox

Project # 2

Unit 6: Medical Records Management

Read Chapter 14



Submit Part 1 of Project 3 to the Dropbox.

Exam # 2

Unit 7: Health Information and Privacy in the Medical Office

Read Chapters 15,16, 21 (p 414-421)



Submit Part 2 of Project 3 to the Dropbox

Project #3

Unit 8: Banking and Financial Management




Submit Part 1 of the Final Project to the Dropbox

Unit 9: Practice Management and Marketing




Submit Parts 2 and 3 of the Final Project to the Dropbox

Final Project

Unit 10: Wrap-Up Participate in Discussion Exam #3

Grading CriteriaAssessments Number Points each Total Points

Seminars 9 5 45

Discussions 9 20 180

Assignments 1 15 15

Exams 3 100,100,125 325

Final Project 1 1 150

Projects 3 95 285

Total Points 1000 Points

Project Grading

• Projects grading will vary by Project

– 3 Projects @ 95 pts each– 1 Final Project @ 150 pts

Seminar GradingGrade Evaluation Criteria Points

A

· Frequent interactions on concepts being discussed by students and instructor; posts are on topic and contribute to the quality of the seminar; and student arrives on time and stays the entire seminar

90-100%· 4-5 points· · Student supplies reference to back up comment

B

· Some interactions on concepts being discussed by students and instructor 80-89%· Posts are generally on topic and contribute to the quality of the seminar 2-3points· Student is tardy or leaves early

C

· Few interactions on concepts being discussed by students and instructor 70-79%· Student is tardy and leaves early 1-2 points

D

· No interactions on concepts being discussed by students and instructor 60-69%· Off topic conversations 1 point · Student attends less than half of the seminar · Student appears unfamiliar with seminar topic

F

· Off topic conversations and/or abusive or inappropriate behavior

<60%· No interactions with students and instructor 0 points· Student attends a fraction of the seminar

Score 5

Seminar Option 2 Grading Points Possible Points Earned Comments

Option 2 Worth 5 Points

Essays

Answers all parts of Option 2 4 4Clearly answers each section of Option 2 in essay format.

APA Format 0.5 0.5 APA Format met.

Essay has a minimum of 300 words and is void of careless errors in grammar, punctuation and usage

0.5 0.5Essay is at least 300 words in length; no errors are present.

Total Points 5 5

Late Points -10% 0

Percent out of 100% 100%

Discussion Board GradingGrade Evaluation Criteria Points Points Earned Comments

A

· Participates with the required number of relevant postings of required length

90-100%

20Good work and effort on this week's discussion question.

· Initial response posted by Saturday; comments posted by Tuesday.

16-20points

· Consistently responds to postings

· Consistently uses Standard American English with rare misspellings

· Frequently attempts to motivate the group discussion

Also, be sure to utilize at least 1 reference to support your views

· Presents creative approaches to topic

· Accurately cites information.

B


80-89%

Be sure to respond by Saturday, repond to the appropriate number

of peers and more comprehensively to your peers.


11-15 points

· Postings reflect the reading and some outside source material but may not be accurately cited.

· Consistently uses Standard American English with rare misspellings

· Comments are logical and reflect critical thinking.

C


70-79%

Good work and effort; however, please be sure to respond to the appropriate number of peers.


6-10 pointsGood effort on this discussion question; however, please be sure to provide more comprehensive responses.

· Participates, but does not post anything that encourages others to respond to the posting.

· Minimal grammatical or spelling errors are noted in posts

Good effort on this discussion question; however, please be sure to provide more comprehensive responses. Also, please be sure to utilize at least 1 reference to help support your views.· Opinions and ideas are stated clearly

Coments:

Score 20

Instructor Grading TimetableINSTRUCTOR’S GRADING CRITERIA/TIMETABLE

All course projects submitted on time will be graded within five days of their due date (the Sunday of the following unit). Late work will be graded within five days of the submission date. Seminar Option 1 and 2 grades and Discussion board grades will be updated each week no later than Sunday of the week following the Unit’s completion.

LATE POLICY

Late work will not be accepted unless there are clear and compelling extenuating circumstances. If you have extenuating circumstances that prevent you from completing course assignments/exams you must contact your instructor immediately—prior to the assignment/exam/quiz due-date unless prevented from doing so by emergency circumstances. Examples of extenuating circumstances are serious personal and/or family illness/hospitalization, death in the family, weather-related evacuation/emergencies, work emergencies, and issues related to active military assignment. Personal computer/software/internet connectivity issues and course blocks are not considered extenuating circumstances. Granting of late-work submission due to extenuating circumstances is at the discretion of the instructor and will require documentation for verification of extenuating circumstances. If late work submission is granted, the instructor will establish new due-dates and requirements without loss of course points.

Incompletes and TutoringIncompletes

Incompletes provide students with limited additional time to complete coursework after the term’s end. To be considered for an incomplete, you should have completed approximately 75% of the coursework. Please see the Kaplan University catalog for further information. Whether or not to grant an incomplete is your instructor’s decision.

To be considered for an incomplete, you should have completed approximately 75% of the coursework. Please see the Kaplan University catalog for further information. Whether or not to grant an incomplete is your instructor’s decision. The deadline for requesting an incomplete for the 1202C term is June 18, 2012 Incomplete work is due July 6, 2012

TUTORING

Tutoring and many other resources are available in the Kaplan University Writing Center. You can find everything from using commas to conducting research. You can learn APA citation, review grammar, see sample essays, and this is just scratching the surface! In addition, you can also chat with a live tutor during live tutoring hours (listed in the Writing Center) who can help you locate material within the Writing Center, understand a particular assignment, and explore the Kaplan library. Finally, you can submit a paper and receive comments specific to that paper within 48-72 hours.

Attendance PolicyATTENDANCE/TARDINESS POLICY TOP

The following changes to Kaplan University's Attendance/Tardiness Policy are effective January 6, 2010.

The University emphasizes the need for all students to attend classes on a regular and consistent basis to develop the skills and attitudes necessary to compete in the highly competitive labor market.

At the onsite locations, attendance is defined as attendance at a scheduled course meeting. Requirements for students’ attendance and participation are defined in the specific syllabi for those courses. Students who are not in attendance for at least 50 percent of any scheduled class will be considered absent for that class. Students arriving late for a class or leaving early are considered tardy. Tardiness is a disruption of a good learning environment and is discouraged. Continued, excessive tardiness or absences in any class could lead to disciplinary action up to and including expulsion from that class.

Online students register attendance for any course activity by logging into the course site. Kaplan University online courses have both synchronous and asynchronous requirements. Synchronous (or realtime) learning experiences called seminars happen at the same time for all students in a section. Asynchronous learning experiences happen throughout the course and do not require student participation at a scheduled time.

The specific requirements for attendance are the following:

• Any first-term student or any student seeking reentry who does not register attendance within the first 7 days (online)/14 days (onsite) of the term will be withdrawn from his or her classes and his or her enrollment will be cancelled.

• Students who have not participated in class by failing to log in for 21 consecutive calendar days (excluding scheduled breaks) will be administratively withdrawn from their program. Students who fail to log into any class within the first 21 days of the term will be dropped from the class or classes. Students enrolled in a 6-week term may not exceed 14 consecutive days of nonattendance. Nonattendance may affect financial aid eligibility.

• Students withdrawn due to nonattendance must apply for readmission by following reentry procedures appropriate to their location of enrollment and will be permitted to return no sooner than the beginning of the next grading period. Onsite students withdrawn for this reason may be readmitted only at the discretion of the Campus President/ Executive Director.

• Students may appeal to their school’s Dean (online) or the Campus President/Executive Director (onsite) if they feel an error has been made in their attendance calculation.

• Courses are presented in weekly units. The weekly attendance period begins Wednesday at 12:00 am ET and ends on Tuesday at 11:59 pm ET.

Why Medical Assisting or MOM?

• Why did you choose to become a medical assistant/MOM?

Everyone please post a response.

Work Duties

• What are the work duties of a

• Clinical medical assistant (MA)?

• Administrative medical assistant (MOM)?

Everyone, please choose one – MA or MOM – and respond.

Wake Up It’s Time For Class!

HS-210 Medical Office Management Syllabus. HS-210 Syllabus.

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