HRSA Hotel Demonstration ProjectThe Next Generation Workspace

Brandon Guzzone

HDP

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

Challenges…

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

Background

• The Health Resources and Services Administration (HRSA) started its telework program more than 5 years ago with a handful of staff

• Today, more than 800 employees participate in the HRSA telework program

• To meet fiscal and human capital requirements, the Agency is creating an infrastructure that can support a mobile workforce in a changing workspace

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

Competing Priorities?

Save Money-Reduce Physical

Space-Improve Business

Efficiency-Lower Operating

Costs

Hotel Demonstration Project

Engage Employees-Maintain Work/Life

Balance-Provide Flexible

Schedules-Empower

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

What is the Hotel Demonstration Project (HDP)?• Hoteling is an arrangement where frequent

teleworkers use shared space when they are on site

• The HDP is a 12 month program designed to test the viability of hoteling for HRSA employees

• Employees who participate in the HDP:▫ Work from home three to four days a week▫ Utilize a Government-furnished laptop▫ Temporarily relinquish their private office/cubicle space▫ Reserve office space in a shared hoteling office

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

What Does Success Look Like?

•Reduced space

•Reduced overhead cost

•Increased employee satisfaction and engagement

•Improved employee job performance

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

Who Needs To Be Involved?

•Evaluation

•Facilities

•Information Technology

•Policy

•Training and Development

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

What Should You Watch Out For?•Miscommunication

•Management by sight

•Resistance to change

•Social disconnect

•Barriers to knowledge sharing

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

What Did We Do?

•Communicated early and often

•Educated managers and employees

•Facilitated change

•Utilized new communication channels

•Picked the right space

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

What Did We Learn?

•Build evaluation into your program design

•Use a phased approach

•Hoteling is not for everyone

•So far, it works!

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

What Is Next?

•Continue to evaluate the impact of hoteling

•Determine if hoteling is a viable long-term solution for HRSA

•Modify, expand, and/or discontinue the program

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HDP

HRSA Hotel Demonstration ProjectNext Generation Workspace

Questions?