HR Trends In Telecom Industry

Presented By:- Group 4

Aditya Jain 09PG303

Chawla Manisha 09PG313

Karthik Vishwanath 09PG323

Pooja Prasad 09PG333

Sandeep Babaji 09PG342

Swati Ray 09PG352

Introduction Of Telecom Industry

The Indian Telecommunication Industry, is third largest telecommunication in the world.

It is projected that India will have ‘billion plus’ mobile users by 2015.

Efforts are being made from government as well as non-governmental platforms to enhance the infrastructure.

Major Companies in Telecom Sector

Various Trends In HRStrategic AlignmentRecruitmentSelectionInductionTrainingPerformance ManagementCompensation & BenefitIndustrial RelationSafety and HealthOthers Factors

Strategic AlignmentSuccess of telecommunication companies

like Reliance and Airtel are mainly based on their focus on the strategic alignment of their enterprise business strategy to their employee growth.

Both these companies have different programs in place to achieve this strategic fit.

Recruitment ProcessManpower Budget :- Each function of a

company defines its manpower requirement based on the strategic objectives set down for achieving annual business objective of the function.

Hiring Plan :- This plan lays down the number of employees to be hired on a monthly basis at each level,location and function.

Job Description :- A key input of recruitment is an inventory of all skill sets and competency levels for existing positions in all functions

Sources Of Recruitment Internal Sources :-

a) Job Postings

b) CV Databank

c) Employee Referral Scheme

d) Off Roll EmployeesExternal Sources :- a) Recruitment Consultants

b) Advertisements

c) Job Portals

d) Website

Selection ProcessScreeningShort listing of CV’sKnowledge and Aptitude testsInterview Evaluation Travel entitlement for outstation

candidates appearing for interview

Induction and Training Process

Induction or orientation provides the employee with basic information about the firm.

Training is the process of teaching new or present employees the basic skills they need to perform their jobs.

With the growth in technology, need for training is also increased. The total training market in Telecom Sector is estimated to be Rs 400 cr.

Training centersBsnl: ALTTC+ 43 other regional training

institutes.Reliance: Dhirubhai Ambani institute of

information and communication technology.

Airtel: tied up with IIT-D for the Bharati School of Telecommunication Technology & Management.

Vodafone: Vodafone AcademyOther training providers.

Levels of Training Organizational Training – general training

about goals etc.Operational Training – task oriented w.r.t

different positions.Personal Training – basic skills like

communication and technical skills. At the start of each year, a training

calendar is issued by the HR department of the company. For 2008, the theme was “Customer Excellence Culture”.

Preferred Training methods On-the-job training Workshop Short-term interactive sessions Seminar e-Learning CBT training program Computer Lab Work Group study Instructor lead class room training

Nature of WorkTraining all the verticals like Postpaid,

Prepaid etc.Training on IP Deployment, Network

Security.Fiber optics training.Design content and conduct training

programs for all sales personnel.Training to internal and external technical

support teams.Customized training contents.

Performance Management360 DEGREE FEEDBACK.

MANAGEMENT BY OBJECTIVES.

GRAPHIC RATING SCALE

Key Concepts in PMS in BSNLKRA’S (Key Result Areas).Behavioral Traits.Bharti2010 Leadership Competency

Framework.The performance rating process.Promotion and rating distribution

guidelines.

Promotion and rating distribution guidelines.

Compensation and Benefits

Airtel Office wear allowance All levels Rs.30000/- Medical Rs.15000/- all levels Fuel & Maintenance For all levels – a. up to 1000 cc : Rs.111000/- b. above 1000 cc : Rs.150000/- Persons choosing the above will not be able to choose Conveyance

Allowance Food coupons Rs.15600/- for all levels Gift vouchers Rs.5000/- for all levels LTA 2 month’s Basic pay for all levels

HRA 50% of Basic pay Conveyance allowance Rs.9600/- for all levels – for persons

Compensation and BenefitsBSNL

Remuneration plans for- Absorbed officers: Pay scale of industrial DA

pattern. Officers : Pay scale is set by central government. Workmen: Fixed through negotiation with worker

unions. Direct Recruits: CPF(Contributory Provident

Fund). Erstwhile Employees: GPF, Superannuation

according to the rule 37A of the CCS rules. Group Insurance Policy

Industrial Relation

Safety and Health

Philosophy : “ REFUSE , REDUCE , REUSE AND RECYCLE “

Recycle water for sanitary and cooling of equipment purposes.

Air quality is checked periodically.Fire alarms and fire drills are

carried out.Takes all the equipments from

the key vendors like nokia and ericsson.

Safety and HealthIt tackles the issues like the

attendance and the stress management.

Flexible working .Apply to employees , contractors,

suppliers and service providers.Have a management systems to

apply the same.

Conclusion