HRM Practice of HSBC.

7/28/2019 HRM Practice of HSBC.

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II N D E XN D E X NN U M B E RU M B E R

Acknowledgement

Executive summary

Origin of the report

Objective

Expected findings

The HSBC Group

Methodology

Facts & figures of HSBC:

HSBC Bangladesh

Mission

Organ gram of hsbc bangladesh

Department of my internship

Goals

Organ gram of MIC department

SOWT analysis of hsbc bd

Pest analysis of hsbc bangladesh

HRM system of hsbc bangladesh

MIC department contribution for hr debelopment

the result of the survey

Findings

Recommendation

Conclusion


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Bibliography

AA C K N O W L E D G E M E N TC K N O W L E D G E M E N T

For the preparation of the report, I am grateful to various individuals. Here I want tomention them. First of all, I am very much grateful to my supervisorRezaFakhruzzamanas he asked me to concentrate only one issue and make afocus in depth, so that, I worked only with HRD and learned much of it.His guidance and suggestions made my works easier.

I would like to express my gratitude I am grateful to Mr. Abdullah Al Mamun, Manager,

Department of Compliance & Control, HSBC Bangladesh, Mr Syed Akter Hasan Uddin,

Manger, Department of HR, HSBC Bangladesh, Mr. Asif Iqbal, SO, HSBC Bangladesh,Mrs. Farzana Nahid, SO, HSBC Bangladesh,Mr Safual Islam, Manager, Department of

CRM, HSBC Bangladesh. Work with them on this project and provide necessary support

to me. They has availed me with their best support.

I want to thank my organizational supervisorMd Golam Shahariar, Officer, Complains

& Control Division of HSBC Bangladesh Limited to assist me with advice and

information during this project. Truthfully, they give me the concept and appropriate

direction to work in this paper. I am beholden to them for their information about the

present circumstances and future prospect of Human Resource Development in

Bangladesh

Lastly, I would like to give the special thank my intern friends

lincon,panna,shakil,manaon,anik,pk .

Hasibur Rahman

ID # 200334201744th Batch


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EE X E C U T I V EX E C U T I V E SS U M M A R YU M M A R Y

The internship program is called Take Home while you find out. Every student of

University of Development Alternative (UODA) needs to do internship or research to

earn his/her BBA degree. I have done internship at HSBC Bangladesh. This report

contains two parts; the Organizational part and the Project part. In the organizational

part, I have tried give an overview of HSBC Bank through various information.

The project part is done on HSBC EMPLOYEES ATTITUDE. Here first of all I

have tried to find out the HRD system of HSBC & Employees Attitude for the bank.

Then I have found out the reasons behind such profile. To do this I have conducted

interviews and a survey of 50 HSBC employees who have been selected randomly

without giving any preference. I have noted my key findings from the research, made a

conclusion about it and at the very end I have provided some recommendation from

which farther conclusive research can be carried out.


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OO R I G I NR I G I N OO FF TT H EH E RR E P O R TE P O R T

This report has been equipped as an obligation of the internship program. The report is

based on four months internship experience at Hong Kong and Shanghai Banking

Corporation Ltd. Bangladesh at Compliance and Control Department.

As an intern I started working at Compliance and Control Department of HSBC Bank and

worked there from 7th February 2009 to till. In this period I was assigned to KYC (Know

Your Customer) project. The main objective of the project was to gather additional

documents from the former HSBC Banks clients (who have opened their accounts before

the year 2002) to meet the Bangladesh Banks regulatory requirement. In this project I

worked with various departments colleagues of HSBC Banks employees and got the

opportunity to know their attitude. The topic was duly approved by supervisor in the bank

as well as in the university.


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II N T R O D U C T I O NN T R O D U C T I O N

Human Resource is the most main elements of any organization. HSBC create

opportunities to facilitate employees to develop.

From its inception in 1996 The Hong Kong and Shanghai Banking Corporation opened

its first branch in Dhaka Kawran Bazar. HSBC Bangladesh offers a wide-ranging career

developing for their employee; in project I would like to find out HRM application in

HSBC Bangladesh is significant or not compare to its own standard & value created in

the international arena.

OO B J E C T I V EB J E C T I V E

The main objectives of my study are presented below:

Analyzing the HRD of HSBC bank in Bangladesh.

Analyzing the opinion of HSBC banks employees about HRD & management.

Making some meaningful recommendations so that HSBC bank Develop HR

policy & its international brand image.

EE X P E C T E DX P E C T E D FF I N D I N G SI N D I N G S

I thought it would come out that HRD system & employees opinion of HSBC bank has

truly a local culture. It has achieved the same amount of brand value as in International

arena. I felt the main reason could be high service quality, strict regulatory requirement,

brand value to its customer & best local knowledge. After completing the project I can

see my prediction was quite right. Indeed, the profile of customer of HSBC bank has a


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rich diversity as it could be and the main reason has come out as pure local knowledge &

its brand value.

MM E T H O D O L O G YE T H O D O L O G Y

Source of Data: Primary as well as secondary data was used in preparing this report.

Primary data:

Personal Interview:

Face-to-face interviews of Mr. Abdullah-al-Mamun (Manager, Department of

Compliance and Control, HSBC bank) and Asif Iqbal(Staff officer, HSBC Bank), Mr

Syed Akter Hasan Uddin, Manger, Department of HR Department, HSBC Bangladesh,

Mrs. Farzana Nahid, SO, HSBC Bangladesh were conducted. These interviews helped

me a lot in doing the research. In addition, interviews of some other HSBCs employees

were also conducted.

Questionnaire:

I used a structured questionnaire in this research. The questionnaire was used to conduct

the survey of 50 HSBC s employees. I used the survey mostly in the evening period at in

Anchor Tower, Dhanmondi, Motijheel & lastly in Uttara.

Secondary Data:

Internal Source:

The following internal sources were used:

Annual Report of HSBC bank & HSBC group.

Prior research Report

Other Published documents of HSBC


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External Source:

The following external sources were used:

Newspapers and magazines

Bangladesh banks and Finance Ministrys reports

Website.

Data Analysis techniques:

Data was presented through Graphs and charts. The finding was analyzed through cross

tabs and statistical analysis.Before going into detail discussion of the project, I think it

would be better to get some idea about HSBC bank Bangladesh and HSBC Group.

THE HSBC GROUP:

The HSBC Group is one of the biggest banking and financial service organization in the

world, with well recognized businesses in Europe, the Asia-Pacific region, the Americas,

the Middle East and Africa. HSBC Holdings plc is incorporated in England, with its head

office in London. The establishment in 1999 of HSBC as a uniform, international brand

name ensured that the Groups corporate symbol has become an increasingly familiar

sight across the world. HSBC differentiates its brand from those of its competitors by

describing the unique characteristics which distinguish HSBC, summarized by the words

The worlds local bank

Group structure:

HSBC Holdings is a public limited company incorporated in England and Wales.

Headquartered in London, the HSBC group operates in five regions: Europe; Hong Kong;


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Profit (pre-tax) - US$12,517 million (6,997 million, HK$97,107 million) for

the first half of 2006.

Capital strength - Tier 1 capital ratio is 9.4% & Total capital ratio is 13.4% at 30

June 2006.

International reach - Around 9,500 offices worldwide.

Staff- About 280,000 employees in 76 countries and territories.

Customers - Around 125 million worldwide, with a total e-customer base of over

29 million

HSBC Bangladesh

In Bangladesh, HSBC started in 1996 and currently has a network or 7 branches as the 2nd

largest foreign commercial bank in the country. HSBC also has a network of 11 ATMs

in the country, 5 sales and service center including ATM Machines, Easy Pay Machines,

Phone Banking, Access to the HSBC website and a dedicated officer at the premises, all

together comprises the HSBC Customer Service Center. Easy Pay is a sophisticated

bill payment machine developed with a Touch screen formula enabling both HSBC

and non-HSBC customers to pay their utility bills, deposits, HSBC credit card payments

etc. The seven branches are in HSBC Dhaka (DAK), Motijheel (DMO), Gulshan (DGU),

Dhanmondi (DHA), Uttara (DUT), Chitagong (CHG), and Sylhet (SZY). At the end of

year 2006 HSBC has opened another branch in Chittagong. Another branch will open

very shortly in Dhaka Mirpur. A suitable place is searching for this reason.

MISSION


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The purpose of being in Bangladesh for HSBC is to create a vast international network of

HSBC group, which are regarded as a worlds largest local bank. Their ultimate mission

is to gain local knowledge so that they can give out excellent financial services to the

local people and carry out vast knowledge to the worlds financial business. The other

specific mission of HSBC are-

Leading in the chosen markets

Delivering an outstanding client experience based on excellence in sales, service

and solutions

Achieving a superior, ethically based, long-term return for our shareholders

Building highly motivated, high performance teams

Creating a challenging, rewarding and fun work environment

Continue to invest in technology and people.

Expanding the branch network to remain competitive

OO R G A NR G A N G R A MG R A M OO FF H S B C BH S B C B A N G L A D E S HA N G L A D E S H

The Organ gram or organizational chart of HSBC Bangladesh represents the structure ofan organization in terms of rank. The chart shows the managers and sub-workers who arein the organization


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DD E P A R T M E N TE P A R T M E N T O FO F M YM Y I N T E R N S H I PI N T E R N S H I P

As an intern I started working at Compliance and Control Department of HSBC Bank

Bangladesh and worked there from 7th February 2007 to till. In this period I was assigned

to KYC (Know Your Customer) project. HSBC started its operation in Bangladesh in

1996. As we know that it is a multinational bank, it used to conduct a smooth operation.

Money laundering is a recent issue in our country but HSBC was so aware of it since it

started its operation in Bangladesh. It used to have all the necessary precautions to deal

with money laundering. For this, the department followed the standard procedure settled

by Bangladesh Bank with The Money Laundering Act, 2002 and the Global Policy and

Procedures (GPP) which was established to apply to all business units worldwide.

GG O A L SO A L S


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The goal of the MIC department is to work successfully on the overall transaction

procedure and profile of HSBC or simply follow the rules and regulation settled by the

Bangladesh Bank.

Maintaining ample control systems

Properly identifying customers

Recognizing suspicious transactions

Reporting suspicious transactions

Maintaining proper records

Training of staff

OO R G A NR G A N G R A M O FG R A M O F M I C DM I C D E P A R T M E N TE P A R T M E N T

Fig: Organ gram of MIC Department, HSBC Bangladesh

S O W T AS O W T A N A L Y S I SN A L Y S I S O FO F H S B C B DH S B C B D

Strengths:


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HSBC is a very competitive organization. HSBC sponsored the top programs, seminars,

writing competition and gained valuable coverage. HSBC Bangladesh has coverage of 7

branches & 14 ATM machine in Bangladesh. There are 500 staffs who work for HSBC

either in back office or in front office. HSBC is strong at research and development, as is

evidenced by its evolving and innovative product & service range. HSBC is a global

brand. It is the number one best retail bank in the world in 2005-06 & it has the highest

brand value after CITI NA in Bangladesh. HSBC has more social awareness than other

banks in Bangladesh right now.

Weaknesses:

The organization does have a diversified range of products & services. However, the

income of the business is still heavily dependent upon its share on the retail market. It

caters less the corporate market than the SCB. This may leave it vulnerable if for any

reason its market share erodes. The retail sector is very price sensitive. So, if they found

higher interest rate offering by other private banks of Bangladesh then they will loose

customers.

Opportunities:

HSBC has the opportunity to build up more branches to make more convenient for the

customers. The brand it got in the international arena, HSBC Bangladesh has the

opportunity to use that in the local level to get more priority from the customers. This

creates its own opportunities; there is also the opportunity to develop products and

services such as insurance business & huge investment in capital market etc. Such high

value items do tend to have associated with them, high profits. The business could also be

developed internationally, building upon its strong global brand recognition. There are


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also global marketing events that can be utilized to support the brand such as the sports &

other cultural activities.

Threats:

HSBC is exposed to the international nature of trade. It has to deals in different

currencies and so costs and margins are not stable over long periods of time. Such an

exposure could mean that HSBC may be doing banking business at a loss. The new

technology emerges to protecting the currency value & use options for better credit rate

earnings. The market for banking sector is very competitive. The model developed by

HSBC to be worlds local bank is now commonly used and to an extent is no longer a

basis for sustainable competitive advantage. Competitors are developing alternative

brands to take away HSBCs market share.

PP E S TE S T AA N A L Y S I SN A L Y S I S O FO F H S B CH S B C BB A N G L A D E S HA N G L A D E S H

We know that a scan of the external macro-environment in which the firm operates can

be expressed in terms of the following factors:

Political

Economic

Social

Technological


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HSBC considers the PEST analysis very important to understand better the local

environment before beginning the marketing process. HSBCs environmental analysis is

a continuous process.

HSBCs environment is made up from:

The internal environment - internal customers like, office technology, wages

and finance, etc.

The micro-environment - external customers like agents and distributors,

suppliers, competitors

The macro-environment - e.g. Political (and legal) forces, Economic forces,

Socio cultural forces, and Technological forces. These are known as PEST factors

Political Factors:

The political arena has a huge influence upon the regulation of HSBCs businesses.

We can consider the following aspects-

The political environment is not stable, so as the banking sector. Though the

business activity is wholly regulated by Bangladesh Bank, in a country like

Bangladesh, HSBCs banking activity is depending on the political culture of

Bangladesh.

Government policy influence laws that regulate HSBCs business.

The government's position on marketing ethics, culture & religion is totally based

on custom & culture of Bangladesh. So, HSBC is following that custom.


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Economic Factors:

HSBC considers the state of a trading economy in the short and long-terms. The interest

rates for various accounts are quite attractive. The bank also invested a huge portion of

money to the T-bill market. The level of inflation also affects the business values in

Bangladesh. Though as being a foreign bank it can adjust that inflation very easily.

Socio cultural Factors:

HSBC considers the social and cultural factors considerably. Like-

It thinks about the principle religion of the country and gives its employees the

best possible benefit for that. Two bonuses in a year are based on two Eid

festivals.

The attitudes towards other products and services of other competitive banks are

marked specifically. They try to update their system & procedure in a standard

manner.

Our mother tongue is Bengali. I saw the top level mangers are converse with one

another in Bengali. Even the CEO who is foreigner is trying to use Bengali with

other members in the bank.

HSBC knows that, the people of Bangladesh are very emotional in nature. So, try

to adopt that emotion in their business for better understanding the local customer.

Technological Factors:

Technology is vital for competitive advantage, and is a major driver of globalization.


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HSBC allows a better technology for its products and

services to be made more cheaply and to a better standard of quality to the

customer.

These technologies offer consumers and businesses more

innovative products and services such as Internet banking, ATM machine

etc.

HSBC offers its customers to a new way to communicate

with consumers e.g. Customer Relationship Management (CRM) etc


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H R M SH R M SY S T E MY S T E M OO FF H S B C I N BH S B C I N B A N G L A D E S HA N G L A D E S H

What type of people do HSBC want for their brand advocates?

Open-minded, outward-looking, optimistic, cosmopolitan, modern, future-orientedpeople.

They all have considered aspirations and ambitions.

HSBC - Best place to work

HSBC have a low turnover rate


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Interview(s)

Recruitment tests

Job offer! Which types of candidate HSBC looking for?

Interpersonal and communication skills

Leadership qualities

Abilities to be a team player

Drive

Energy

Adaptability

Integrity and Loyalty

Humility

HSBC Philosophy

That means why HSBC Bangladesh concern about the employees. They have some logic.Now we explain-

Quick To Respond - HSBC will always try to anticipate and act quickly to ensure bankMeet and exceed banks customers ever-changing expectations

Respectful - HSBC dont accept stereotypes. HSBC look for the value in everyone.

Fair - HSBC reward our customers for the commitment they give to us.

Perceptive - HSBC look harder, in order to understand things more deeply,And this informs everything we do.

Progressive - HSBC are driven by the belief that we can shape a better future.

The Courtship Period

The Probation period at HSBC lasts six months during which assessment on:


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- Good performance- being customer driven- having sound commercial judgment- Able to work with others- committed and

- Able to drive business and brand

Induction to HSBC

e-learning

Confirmation

Future is what candidate makes it

M I CM I C D E P E R T M E N TD E P E R T M E N T C O N T R I B U T I O NC O N T R I B U T I O N F O RF O R H RH R D E B E L O P M E N TD E B E L O P M E N T

Arrange quiz: MIC department arrange quiz within the Head office & all branches ofemployees. It called AML (Anti Money Laundering) test. Awareness creates within allemployees by this test. 80 % is the pass mark of this test. Who get the highest mark; theyare reward by MIC department.

External training: It includes AML guideline & how employee the banking works,

properly identifying customers, recognizing suspicious transactions, reporting suspicious

Transactions, maintaining proper records

Internal training: it include complains, front office & back office, data privacy, fraud.

T H ET H E R E S U L TR E S U L T O FO F T H ET H E S U R V E YS U R V E Y

Q. Designation:

(A) Executive (B) Senior Officer (C) Assistant Officer

Answer:

DESIGNATION PERCENT

EXECUTIVE 6

SENIOR OFFICER 19

ASSISTNT OFFICER 25


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DESIGNATION

12%

38%

50%

EXECUTIVE SENIOR OFFICER ASSISTNT OFFICER

From the above figure, we can understand 50% of surveyed employees were Assistant

officer. 38% of surveyed employees were senior officer & rest 12% are executive. Since I

worked in the back office of HSBC, it was easy for me to reach those employees

Q. How long you are working here:(A) 1-2 Years (B) 2-3 Years (C) 3-4 Years (D) 4-5 Years (E) 5-6 Years (F) Above 6 years

Answer:

No. Of Years Number

1-2 years 10

2-3 years 9

3-4 years 6

4-5 years 9

5-6 years 10

Above 6 years 6


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YEAR

10 9

6

9 10

6

0

2

4

6

8

10

12

1-2 years 2-3 years 3-4 years 4-5 years 5-6 years Above 6

years

Number

From the above figure, we can understand 50% of surveyed employees working till 1-4

years range. Rest 50% of surveyed employees working till 5 to 6 years above this range.

Since I worked in the back office of HSBC, it was easy for me to reach those employees.

Q. Is This Your First Job? (A) Yes (B) No

Ans:

Comment NO. of Employee

YES 28

NO 22


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FIRST JOB

56%

44%

YES NO

From the above figure, we can understand 56% of surveyed employees first job is HSBC.

Rest 44% of surveyed employees 2nd job or other is HSBC. Since I worked in the back

office of HSBC, it was easy for me to reach those employees.

Q. Edification: (A) Graduate (B) Post-Graduate & Others

Ans:

Edification No of employee

Graduate 15

Post-Graduate 35


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EDIFICATION

30%

70%

Graduate

Post-Graduate

From the above figure, we can understand 70% of surveyed employees edification is

Post-graduate. Rest 30% of surveyed employees edification is Graduate. Since I worked

in the back office of HSBC, it was easy for me to reach those employees.

Q. Of the following which types of training that you have already obtained?

ANS:

TRANING METHOD NO. OF EMPLOYEE

Induction 50

Internal Training Local 50

Internal Training Oversees 26

External Training (Bangladesh Bank/BIBM)

6


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NO. OF EMPLOYEE

0

10

20

30

40

50

60

Induction

Internal

Training

Local

Internal

Training

Oversees

External

Training

(Bangladesh

NO. OF EMPLOYEE

From the above figure, we can understand 100% of surveyed employees got induction

than 100% of surveyed employees got IT(L) & 26% surveyed employees got

IT(O).external training got 6% surveyed employees. Since I worked in the back office of

HSBC, it was easy for me to reach those employees

Q. Are You Satisfied With the Training & Development Program Of HSBC?

(A) Yes (B) No. Than Reason

Ans: From this question, we can understand 100% of surveyed employees satisfied with

the training & development program of HSBC. Since I worked in the back office of

HSBC, it was easy for me to reach those employees.


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Q. Are you satisfied with the existing pay benefit of HSBC?

Ans:

NO. OF EMPLOYEE

YES 10NO 40

From the above figure, we can understand 80% of surveyed employees are not satisfied

with existing pay benefit of HSBC. And 20% told they are satisfied. Those are told they

are satisfied basically they are the executive & senior officer. Since I worked in the back

office of HSBC, it was easy for me to reach those employees

Do you think that your pay benefit is similar to the other competitors of the market?

(A) Yes (B) NoAns:

COMMENT NO. OF EMPLOYEE

YES 5

NO 45

SATISFY WITH EXISTING BENEFIT

20%

80%

YES

NO

BENEFIT

10%

90%

YES NO


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From the above figure, we can understand 90% of surveyed employees are not satisfied

with existing pay benefit of HSBC when it compare with other bank that means

competitors. Since I worked in the back office of HSBC, it was easy for me to reach

those employees

Q. Are you satisfied With the Existing Career Development program (Road Map)

Of HSBC?

(A) Yes (B) No

Ans: From this question, we can understand 100% of surveyed employees satisfied withCareer Development program (Road Map) Of HSBCSince I worked in the back office of HSBC, it was easy for me to reach those employees.

Q. Do you think switching the job is fair enough for the career development?

(A) Yes (B) NoAns:


YES 18

NO 32SWITCHING THE JOB FAIR ENOUGH

36%

64%

YES

NO


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From the above figure, we can understand 64% of surveyed employees are think

switching the job is fair enough for the career development. And 36% told they are they

are think switching the job is good for the career development. Since I worked in the

back office of HSBC, it was easy for me to reach those employees

Q. Do You Think Staff Switching Is Harmful For The Organization?

(A) Yes (B) NoAns:


YES 38

NO 12

SJ HARMFUL FOR THE ORG

76%

24%

YES

NO


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From the above figure, we can understand 76% of surveyed employees are does not

think switching the job is not fair enough for the organization. And 24% told they are

they are think switching the job is not harmful for the organization. Since I worked in the

back office of HSBC, it was easy for me to reach those employees

Q. What do you think about mid-level management of HSBC?

Ans:

COMMENT AMOUNT

Strong 23

Good 17

Fair 8

Satisfactory 2

Below Standard 0

SATIFACTION ABOUT MID-LABEL MAG

46%

34%

16%

4%0%

Strong

Good

Fair

Satisfactory

Below Standard


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From the above figure, we can understand 46% of surveyed employees think HSBC BD

mid-level management is strong & 34% surveyed employees think mid-level

management system is good. Basically the employees of the HSBC satisfied with mid-

level management of HSBC Since I worked in the back office of HSBC, it was easy for

me to reach those employees

What do you think about top-level management of HSBC?

(A) Strong (B) Good (C) Fair (D) Satisfactory (E) Below Standard

COMMENT AMOUNT

Strong 38Good 10

Fair 2

Satisfactory 0

Below Standard 0

From the above figure, we can understand 76% of surveyed employees think HSBC BD

top-level management is strong & 20% surveyed employees think top-level management

SATISFACTION ABOUT TOP MANAGEMENT

76%

20%

4%

0%

0%

Strong

Good

Fair

Satisfactory

Below Standard


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system is good. Basically the employees of the HSBC satisfied with top-level

management of HSBC. Since I worked in the back office of HSBC, it was easy for me to

reach those employees

FF I N D I N G SI N D I N G S

After analyzing all the information and survey result, I would like to present my findings:

Designation:

50% of surveyed employees were Assistant officer. 38% of surveyed employees were

senior officer & rest 12% are executive. Because messenger, Clark etc. This types

Employees hair from other company.

Duration of job:

50% of surveyed employees working from 1-4 years range. This range employees

maximum join from internship programme & those had 1 or 2 years working experience

in same field. Other 50% of surveyed employees working from 5 to 6 years above this


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range. In this group some are haired from other multinational bank or same type

organization

First Job:

56% of surveyed employees first job is HSBC. Rest 44% of surveyed employees 2 nd job

or other is HSBC.

Edification

70% of surveyed employees edification is Post-graduate. Rest 30% of surveyed

employees edification is Graduate.

Training obtained:

100% of surveyed employees got induction than 100% of surveyed employees got IT (L)

& 26% surveyed employees got IT (O).external training got 6% surveyed employees

Satisfaction about Training & Development Program of HSBC

100% of surveyed employees satisfied with the training & development program ofHSBC.Satisfaction about the existing pay benefit of HSBC

80% of surveyed employees are not satisfied with existing pay benefit of HSBC. And 20% told

they are satisfied. Those are told they are satisfied basically they are the executive & senior

officer.

Pay benefit is similar to the other competitors of the market

90% of surveyed employees are not satisfied with existing pay benefit of HSBC when it

compare with other bank that means competitor

Switching the job is fair enough for the career development

We can understand 64% of surveyed employees are think switching the job is fair

enough for the career development. And 36% told they are they are think switching the

job is good for the career development.


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Staff Switching Is Harmful For the Organization

76% of surveyed employees are does not think switching the job is not fair enough for

the organization. And 24% told they are they are think switching the job is not harmful

for the organization.

Mid-level management of HSBC

we can understand 46% of surveyed employees think HSBC BD mid-level management

is strong & 34% surveyed employees think mid-level management system is good.

Basically the employees of the HSBC satisfied with mid-level management of HSBC

About top-level management of HSBC

We can understand 76% of surveyed employees think HSBC BD top-level management

is strong & 20% surveyed employees think top-level management system is good.

Basically the employees of the HSBC satisfied with top-level management of HSBC.

RR E C O M M E N D A T I O NE C O M M E N D A T I O N

Pay Benefits:

In my research maximum employees are not satisfied the pay structure. Because in entry

level pay structure of HSBC is not competitive than other foreign banks like CITI NA,

SCB. So HSBC authorities have to modify the entry level pay structure.

Switching job

From my research maximum employees of HSBC Bangladesh think switching job is

good for the career development. In this case my suggestion definitely those employees


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are not satisfied about HSBC system. Like- promotion, lobbing. So HSBC Bangladesh

has to be concern about that fact.

Mid level management

Big portions of employee are not satisfied about mid level management. Maximum time

some senior officer does not coordinate well. For that reason assistant officer does not

feel comfort and they feel like fish out of water. HR department have to arrange some

training for that this situation will be eliminate soon.

Some additional recommendation

HSBC have to modify their canteen system.

HSBC have to create place for prayer.

HSBC have to modify their fresh room system for Lady Employees.

HSBC have to modify their recruiting system. Because some strong group are

dominant this system like- CADET COLLEGE ASSOCIATION. NSU.

CC O N C L U S I O NO N C L U S I O N

In the conclusion, it can say that, HSBC Bangladesh has the potential segment of HR

system in its banking sector, which is exactly same to the brand value which it achieves

in the international arena. It is also giving the highest level of environment for the

employees who are working in this bank. In the corporate arena HSBC bank is known for

its brand image. So, comparing all the information & survey analysis the employee

attitude of HSBC Bangladesh is showing one of the best values comparing to any

banking entity in Bangladesh.


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BB I B L I O G R A P H YI B L I O G R A P H Y

http://bangladeshbank.org/

http://www.thedailystar.net/

Annual Report of HSBC for the year 2004 and 2005

Monthly Economic Trends (July 2005), Statistics Department Bangladesh Bank

Marketing Research (fourth edition) by Naresh K. Malhotra


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Interview of Mr. Asif Iqbal, SO, HSBC Bangladesh.

Internship report on Standard Chartered by khokon.

HRM Practice of HSBC.

Documents

Transcript of HRM Practice of HSBC.