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HUMAN RESOURCES MANAGEMENT OF THE FIRM: CONFLICTS WITHIN THE ORGANIZATION

Gosteva A, Perova Y, Fefelova M, Dangi A, Zvonova S

1. Introduction

2. Human resource management (HRM)

2.1 Human resources policy

2.2 Human resources functions

3. Conflicts within organization

3.1 Sources of conflicts

3.2 Methods of resolving conflict

4. Conclusion

5. Bibliography

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Human resource management can be said to be the responsibility of all those who manage people as well as a description of persons who are employed as specialists

Intoduction

Human resources manager is conсerned with integrating the workforce, motivating and training a and extending the skills of worker.

Human Resource Management (HRM)

Human resource policies are concerned with providing an effective organizational structure, manning it with appropriate personnel and securing optimum working conditions.

Human Resources Policy

Recruitment

Safety

Training and Development

Compensation and Benefits

Compliance

Employee Relations

HRM Functions

Conflicts within organization

Environmental factors

Job

Goals

Money

Authority and power

Nature of work itself

Sources of conflict

Model A - Unitary.

Model C - Class conflicts.

Model B - Pluralist.

Theories and suggest ways in which conflict may be prevented

Participative style of leadership

Job design

Communications

Collective bargaining

Informal bargaining

Productivity bargaining

Job consultation

Methods of resolving conflict

The co-operation of workers must be obtained if the business is to run smoothly.

HRM activity is directly connected with employees and of some HR policy or function is not done properly, there is a great chance of conflict within organization

There are several sources of conflicts: money, goals, environmental factors, authority and power, nature of work itself.

All in all, if there is a conflict within organization, the human resources department, HR, is the first who acts as a mediator between employees and managers

Human resource management is that part of the process of management that is concerned with the maintenance of human relationships and ensuring the physical well-being of employees so that they give the maximum contribution to efficient working.

Conclusion

1. Human Resource Management – Lloyd L. Byars and Leslie W. Rue

2. Modern Business Administration. Sixth edition. – Robert C. Appleby

3. Human Resources Management – Wendell L. French

Bibliography