HUMAN RESOURCE MANAGEMENT[E-Zone HRM Limited]

[Role of HRM in the corporate world of Bangladesh]

Department of Business Administration

East West University

43, Mohakhali C/A, Dhaka-1212

Date of Submission: Dec 13, 2010

SUBMITTED BY:

Name: Id Number:

Kazi Istiaque Ahamed 2009-2-10-208

Dipu Sangkar Biswas 2009-2-10-194

Hasibul Hasan 2009-1-10-180

Jisan Jahan 2009-2-10-

SUBMITTED TO:

Laila Zaman,

Lecturer,

Department of Business Administration

East West University

LETTER OF TRANSMITTAL________________________________________

Laila ZamanLecturer,Department of Business Administration

East West University

Subject: Application for submitting a report on E-HRM Ltd.

Dear Madam:

We have prepared a report on “E-Zone HRM Limited.” that you authorized us to prepare for the

partial fulfillment of our HRM course requirement.

We have tried our best to follow your guidelines in every aspect of preparing this report. We

have collected what we believed to be the most relevant information to make this report as

consistent as possible.

We enjoyed preparing this report because it provided us an opportunity to increase our

understanding about the role of HR consulting firm in developing modern HR practices in the

corporate world of Bangladesh. We feel certain that this experience will help us in our

professional life. We appreciate this opportunity to prepare this report. We will be happy to

answer any question on this subject.

Thank you,

Yours Sincerely,

Name Signature

Dipu Sangkar Biswas ____________________

Kazi Istiaque Ahmed ____________________

Hasibul Hasan ____________________

Jishan Jahan ____________________

ACKNOWLEDGEMENT___________________________________

Making this report is not so easy if any body did not help us. We are very lucky

that we have got so much help from our instructor LZ, Lecturer, Department of

Business Administration, East West University. So at first we sincerely thank to

our instructor for her co-operation with us.

Secondly, our special thanks to E-Zone HRM Ltd. and their employees who has

helped us by providing their available information about their organization.

INDEX

Executive Summary:

E-Zone HR limited is one of the best consulting firms in our country who is directly providing

services to corporate world of Bangladesh. This organization is contributing in our Bangladeshi

corporate world. Actually this organization is providing services like system analysis expertise in

configuration, human resources and payroll legal requirements, and Programming skills.

By preparing this report we have learn a lot about this E-Zone HR Ltd. We are going shoe all of

these in a listed format:

1. What are HR consulting firm and its history in our country?

2. What is E-Zone HR Ltd?

3. What is history of E-Zone HR Ltd?

4. What is mission, vision and core strategy of E-Zone HR Ltd?

5. What is its strength?

6. What types of services it provides?

7. What are levels for which they recruit employer?

8. Who are clients and work area of E-Zone HR limited?

9. What about their outsourcing?

10. What types of service they provide in corporate world of Bangladesh?

Origin of this report___________________________________________

As a student of the department of Business Administration of East West University, Bangladesh,

we were required to meet the requirements of Project work as a part of the subject HRM, to serve

this purpose has given us the chance to make ourselves familiar with the HR consulting firms of

Bangladesh, behavior and other aspects. In addition, we are very much thankful to the company

for their willingness to help us and we are supposed to conduct a research and submit it in the

form of a report in accordance with the academic requisition. This report is proposed and

assigned by our course instructor Laila Zaman (Lecturer, Department of Business

Administration, East West University)

Methodology______________________________________________________

Methodology is defined as the branch of philosophy that analyzes the principles and procedures

of inquiry in a particular discipline. However, this study is a ‘Non-intervention Study’, a type in

which the researcher just observes and analyses researchable objects or situations but does not

intervene. Thus we have closely observed all the works and procedures related to controlling

function and tried to analyze them from our own point of view and from company’s personnel’s

point of view by interviewed them. All necessary and relevant information and data have been

collected thorough following ways:

Sources of Information______________________________________________

To carry out the proposed study the data have been collected from two sources:

1. Primary source :

Primary source include interacting with employees and face-to-face interviews

with the personals.

2. Secondary source:

We used mainly the Internet as our secondary source of the data. We visited

the company’s website, brochure, and other research reports.

Background of the study_________________________________________

Organizational Leaders are constantly making decisions to help improve the performance of their

companies. Often, that discussion leads to goals for the future. That’s where and when HR

consultants come in. E-Zone HRM Ltd (a concern of E-Zone Group) is a human

resource consulting firm that provides one-stop HR solutions to i ts clients.

They specialize in delivering innovative and value added services that promote revenue

growth and cost containment. E - Z O N E E x e c u t i v e s a r e e x p e r t s i n l e a d i n g ,

c h a n g i n g a n d d e v e l o p i n g h i g h - p e r f o r m i n g organizations. They are able to

leverage on the expertise of their executives to provide result-oriented consulting services to

their clients At E-Zone, they deliver consulting solutions that EMPOWER people and

organizations to do the following:

Operate efficiently

Hire and Retain the Right People

Drive Growth

Establish leadership in the market through learning At E-Zone they take the

long term view believing that success is based on exceeding

their  clients' expectations in both service and advice. Their success and

reputation are based on the foundation of providing quality, t imely and

professional services. Their rapid growth and r e p u t a t i o n a r e

t h e r e s u l t o f t h e i r c o m m i t m e n t t o q u a l i t y , s p e e d

a n d t h o r o u g h n e s s i n combination with superior screening and

identification techniques.

Limitations__________________________________________________

While preparing this report we faced some problems such as:

We did not get full cooperation from the HR consulting firms

We could not talk directly with an HR consultant for their expensive charge

We could not access all the required information from the HR consulting firms

Internet searches did not produce much relevant information

HR consulting firms:

HR consulting firms are available around the world and are designed to meet several needs

unique to human resource services. Human resources (HR) consulting is typically divided into

four primary areas:

system implementation,

recruitment,

business process evaluation, and

Compensation management.

HR consulting firms are typically used by large organizations that have a dedicated human

resources department. In general, firms with fewer than 250 employees do not have the size

required to necessitate the services of this type of firm.

The primary goal of all HR consulting firms is to fill a short-term gap in the services provided by

the company’s internal human resources department. Consultants are typically certified human

resources specialists with expertise in different aspects of this profession. When selecting any

consulting firm, it is standard practice to request the resumes of the consultants that will be

assigned to the project. Review the resumes carefully to determine the level of education and

experience that each team member possesses.

System implementation is a large part of the work done by HR consulting firms. There are two

types of systems used for HR: enterprise resource planning (ERP) or payroll/human resources

system. ERP implantation requires a specific skill set, including

expertise in configuration,

system analysis,

human resources and

payroll legal requirements, and

Programming skills.

A standalone payroll system also requires training in system implementation, but lacks the

complexity of an ERP implementation.

Recruitment services can range from short-term labor needs to executive search committees. The

overall need filled by this type of firm is to manage the job posting and application review

process. Typically a recruitment firm will conduct the initial review and interview with potential

candidates. A short list is then presented to the client, who will hold second- and third-level

interviews with the recruiter. Upon selection of a successful candidate, the recruitment firm

receives its payment for services rendered

Business process evaluation is a growing area of business for HR consulting firms. In order to

provide this service, the consultants must have a strong educational background in human

resources and be familiar with all the local labor laws, reporting requirements, and other

regulations. Experience in industry is also necessary to understand the gap between ideal

solutions and practical needs.

HISTORY OF HR CONSULTING FIRM

In the ever-changing landscape of Human Resources consulting, where the industry itself as a

whole is probably entering its adolescent phase, there seems to be a strong trend emerging.  As

with any evolving process, there are some notable pros and cons associated with it.

As a cottage industry, in the 1980s some “personnel” pioneers entered the high-risk/high-reward

career of HR consulting. A well-qualified, energetic and driven HR professional may have

ventured out of their corporate environment to sell HR services such as training, organizational

development, recruiting, benefits or compensation and generalist skills, to small, medium and

large firms in need of temporary or project-based expertise. There were a handful of small

boutique firms that an individual could choose to partner with, but by and large, the industry was

just emerging on the scene. Companies of all sizes began to realize that there was help and

assistance available, from a growing number of very qualified HR practitioners and small, but

growing, HR consulting firms.

At 90s, many HR professionals ventured out of their corporate HR jobs to join the ranks of the

HR consulting world. Business was booming! Companies now had many choices when they

realized an HR project need; including individual contributors (independents), boutique

consulting firms, and larger staffing organizations that had entered the HR consulting space.

The economy of Bangladesh is a developing one and as a result of this a large number of jobs are

available in Bangladesh. Placement consultants or recruitment agencies in Bangladesh have

grown largely over a period of time because of the large number of companies opening up its

branches in Bangladesh. All these placement consultants in Bangladesh look for qualified and

skilled candidates by putting up advertisements in national and international newspapers as well

as in the websites. The placement agencies not only recruit people but also help in market

research, training, consulting etc.

E-Zone HRM Limited

We have worked on E-zone HRM Ltd. It is a reputed HR consulting firm in Bangladesh. We

have collected our information through internet, and all the information given is true.

Values and Culture

MISSION

Our mission is to provide prompt and efficient services to our clients with excellence and

dedication in all aspects of human resources management by creating a sustained and mutually

beneficial relationship, and by forging international alliances with similar firms.

VISION

To be an organization that:

enhances achievement of our national and international clients’ goals and objectives

acquires and maintains advanced level of  competencies in its fields of activity

provides opportunities for its people to achieve their career objectives

upholds high ethical standards in conducting its affairs

CORE STRATEGIES

Accomplish task in WIN-WIN situation

Work until customer satisfaction

Striving for quality

Always maintain deadline

Dedicate team for individual assigned task

Design/accomplish all HR tasks in line with recent market trends & company focused

Always keep us update on recent HR developments

Focusing on individual issue rather looking at holistically

Strengths

Dedicated as HR services providers only

Full time professionals with a wealth of experience in HR & managerial field with multinational background

More than 50000 qualified CV in data bank

Dedicated  job portal- www.banglajobsglobal.com

Web page- www.ezonehrm.com

24 hours online services

Office space in prime location with modern facilities

Experience of working with varied types of corporate clients with multicultural background

TYPE OF SERVICES PROVIDED BY E-ZONE

Business Consulting

E-Zone Business Consulting services

encompass customized business strategy, and

organizational development initiatives,

providing uniquely powerful, innovative, and

practical solutions to help companies

successfully address their business challenges.

These services are tailor-made to suit each

client, leveraging our unique combination of market expertise, and relationships with key

industry players.

Change is the only constant in business. In order to effortlessly manage change, adequate

preparation and effective strategy must be in place. E-Zone offers complete solution to effective

change management as well as developing various HR documents. We achieve that through

following activities:

Learning Solution

The mission of E-Zone Learning is to help

companies maximize their potential through

training and developing their workforce.

They realized that it is becoming more and more

of a challenge to remain competitive in the

corporate market. For this reason mainly, they

started to provide training solutions to both large and smaller companies. They ensure that their

courses and training methods are relative and of the best quality. 

Their Learning Solutions are tailor-made to the needs of the organization. The lecturers are

highly skilled and competent facilitators with many years of experience. Their emphasis has been

to have highly interactive programs, video presentations, with case studies and learning through

discussions.

Recruitment Solutions

Effective recruitment is more than just selection. The

identification, attraction and assessment of talented

staff are a significant and strategic issue for an

organization currently facing all companies. They

offer a professional and comprehensive service which

stems from our understanding of

The role

The industry sector

How best to attract candidates

The priorities, limits and deadlines of our clients

The employment market in general

Staff retention

E-ZONE is experienced in recruiting across all business functions, including general

management, finance & accounts, Human Resources, Supply Chain, Procurement & Logistics,

Sales & Marketing, Engineering. They have been effectively matching the right candidate with

the right employer since inception in 2004. Following is a list of our core recruiting services:

Top-level Career Placement Service

Executive-level Recruiting Services

Mid-level Recruiting Service

Entry-Level Recruiting Service

 Candidates are sourced from their internal database of over 80,000 CVs as well as through our

extensive business network. The candidate will then be fully interviewed and briefed before you

even see their CV.

At E-Zone they take the long term view believing that success is based on exceeding our clients'

expectations in both service and advice. Their aim is to streamline the recruitment process for

clients providing them with suitable candidates to choose from.

LIST OF THEIR EXISTING CLIENTS AND WORK AREA

Name of the company Work Area

Telecommunication Industry

Airtel Telecom Recruitment

Pacific Telecom Bangladesh Ltd. Training, Recruitment Orasinvest Bangladesh Limited Recruitment Ericsson AB Recruitment, Contractual Staff Management Sony Ericsson International, Singapore Recruitment TM International (BD) Limited Recruitment Sheba Phone Recruitment Worldtel Recruitment Asian Tower Recruitment Nokia Networks Recruitment Civitech (Consultant of Orascom) Recruitment ORG Telecom Recruitment UTStarcom Recruitment

Banks

Standard Chartered Bank Recruitment Commercial Bank of Ceylon Recruitment Bank Al-Falah Recruitment Premier Bank Training, Recruitment One Bank Recruitment National Bank Recruitment Jamuna Bank Recruitment

Pharmaceuticals Industry

Sanofi-Aventis Pharmaceuticals Recruitment Novartis Bangladesh Ltd. Recruitment, Contractual Staff Management GlaxoSmithKline Recruitment, Contractual Staff Management Square Pharmaceuticals Recruitment The ACME Laboratories Recruitment Incepta Pharmaceuticals Recruitment Bayer Crop Science Recruitment Advanced Chemical Industries (ACI) Recruitment ACI Godrej Agrovet Private Limited Recruitment

International NGOs

DFID Survey of Health Insurance & Deferred Benefits

Save The Children, USA Recruitment SouthAsia Enterprise Development Facility - SEDF Recruitment, Developing File Management

System, Training

Marie Stopes Recruitment, Training INGO Forum: Vision 2020 Recruitment, Contractual Staff Management

Sales & Marketing

ISIS Foods Bangladesh Limited Recruitment Bata Shoe Co. BD Ltd. Recruitment Nestle Bangladesh Limited Recruitment

Coca Cola SABCO Recruitment Tetrapak Asian Emerging Markets Recruitment Berger Paints Bangladesh Ltd. Contractual Staff Management Reckitt Benckiser Recruitment Rahim Afrooz Recruitment 3M Bangladesh Liasion Office Recruitment Quantum Market Research Bangladesh Limited Recruitment Malaysian Palm Oil Promotion Council Recruitment Everest Dairy & Food Products Ltd. Recruitment

Baraka Ltd. (Servo Oil) Recruitment Dhaka-Shanghai Ceramics Ltd. HR Policy Development, Recruitment

Shipping & Logistics

MAERSK Bangladesh Ltd. Recruitment Freight Systems Limited Recruitment Aramex (BD) Ltd. Recruitment Expolanka Group Recruitment Wings Air Cargo Limited Recruitment Everbest Shipping Agency Recruitment

Engineering Institutions

KMC Oiltools Ltd Recruitment ATE Technologies BD Pvt. Ltd Recruitment ABB Bangladesh Ltd. Recruitment, Contractual Staff Management HeidelbergCement Group Recruitment Vidyut Bangladesh Pvt. Ltd Recruitment Meghna Engineering Works Recruitment Bangladesh Steel Re-rolling Mills Ltd. - BSRM Recruitment Aranee Technologies Recruitment Olympia Complex Recruitment Siddique & Company Recruitment

Garment & Textile Industry

Paxar Bangladesh Ltd. Recruitment, Training IKEA Asia Pacific PTE Ltd. Recruitment Coats Bangladesh Ltd. Recruitment, Contractual Staff Management Avery Dennison Recruitment Epyllion Group HR Policy Development, Recruitment Northern Corporation HR Policy Development, Recruitment

Comfort Wear Int. Ltd (Danish Joint Venture) HR Policy Development, Recruitment Cotton Group Recruitment Cosmopolitan Industries Ltd. Recruitment Dynasty Group Recruitment Opex Sinha Group Recruitment IDS Group Recruitment

Epic Design Recruitment Greenland Garments Recruitment Urmi Group Recruitment Siatex Recruitment

Real Estate

Amin Mohammad Foundation Recruitment Rangs Properties Limited Recruitment Rancon Engineering Ltd. Recruitment Building Technologies & Ideas Ltd. (BTI) Recruitment

Media & Entertainment Industry

CSB TV Recruitment Bangla Vision Recruitment ETV Recruitment RTV HR Policy Development, Recruitment

Financial Institutions

United Leasing Company Recruitment Pragati Insurance Limited Event Management IDLC Recruitment Bangladesh Finance & Investment Corporation (BFIC) Recruitment, Preparation of Annual Report

AL-WASL Risk Management Bangladesh Ltd. Recruitment GSP Finance Company (BD) Limited. Recruitment

IT Companies

Microsoft Bangladesh Recruitment BRACNET BDMail Network Ltd. Recruitment Agni Systems Ltd. Recruitment Genesis Technology Group Recruitment Devnet Services HR Policy Development, Recruitment

Sports

Bangladesh Cricket Board Recruitment, HR Policy Development, Organization Restructuring, Compensation & Benefits Package

Sports World Recruitment

Large Local Groups

Rahimafrooz Corporate Office Compensation & Benefits Survey

Partex Group Recruitment, Business Process Re-engineering, Organization Restructuring, HR Policy Development, Compensation & Benefits Package, Developing Employee Appraisal System

Apex Tannery Group Recruitment Jamuna Group Recruitment, Compensation & Benefits

Package MGH Group Recruitment Gemcon Group Recruitment Rangs Group Recruitment Excelsior Group Recruitment Scholastica Pvt. Ltd. Recruitment

Outsourcing

E-Zone offers a range of outsourcing services to clients, including:

Payroll Management Services

Employee Outsourcing Services

Document Processing Services

Event Management Services

Printing and Publication Services

d

SERVICES PROVIDED TO CORPORATE WORLD OF BANGLADESH

Partex Group, SPBML

The Partex Group assigned them for the following purposes

Assessment of Plant/ department wise manpower requirements.

Designing organogram depicting authority, responsibility, accountability and relationship.

Preparation of Human Resources Policy and employees hand book.

Preparation of service rule for officers, staffs and workers covering all aspect of personnel management.

Preparation of guideline for introduction of better Management Information System.

Career planning and on the job training for the executives.

Preparation of job responsibility for the personnel of each department.

Preparation of new salary structure along the line of other similar organizations.

Conducting a climate survey depicting strength and weakness of the organization.

Preparation of performance appraisal system.

Ensuring efficient implementation of the proposed reforms.

Study and suggestion for improved inventory control system.

Analysis of reasons for excess overtime work and suggestions for improvement thereon.

Further suggestions for improvement of overall performance.

DFID

Their project with DFID involves scoping study to find out about

Provident Fund Schemes

Gratuity Scheme

Pension Scheme

Group Insurance Scheme

Health Insurance Scheme

Combination of Deferred Benefits

South Asia Enterprise Development Facility (SEDF)

SEDF is a World Bank subsidiary. E-Zone was asked to

Assess their Current Documentation Procedures and System

Evaluate Specific Documentation Needs of different department

Design and Standardize a Need-based Document Filing System

Assess Back-Log of documentation needs

Assess Time and Resources required to complete filing of backlogged documents

Dhaka Shanghai Ceramics (DSC)

With DSC, they carried out the task of preparing

Employee Handbook and

HR Policy Manual

Bangladesh Cricket Control Board (BCCB)

With Bangladesh Cricket Control Board (BCCB), their tasks were

Developing a new grading structure for all staff, relative to the organization structure

Suggesting new reporting relationships consistent with the organizational structure

Developing a salary structure for all staffs in line with the market rates

Drawing up a recruitment policy for local as well as foreign nationals

Producing an administrative manual for employees incorporating code of conduct, rules & procedures.

Drawing up leave rules, group insurance policy, long term benefits like provident fund and gratuity schemes.

Writing position job description and job specification for key employee positions.

Drawing up a performance appraisal system