HR Management

1. In the future what sort of organisations would provide expert advice & consultancy & further will also

supply human resources for executing their projects. Employee leasing

2. Head hunters recruit: higher level managerial positions

3. Advancement in promotions is through higher responsibility, greater skill and increase rate of pay.

4. An employee who is categorized as dead wood is one who has absolutely no potential for growth &

should be included in a rationalization programme. False

5. Under the pre-interview preparation it is useful to note the key points: paper

6. What are the objectives of inspection? Removing defects, consumer satisfaction, quality product

Match the following: conducting training programmes = a conventional role stress on learning = rather than on teaching sophisticated training need identification skills need to be honed = only then can the right type of Jorge Chapiro = SSL technology 7. Rapport building phase involves generating confidence in the employee to open up and frankly share

his perceptions, feeling etc.

8. The high population growth affects the qualitative and quantitative dimensions of HRD programmes.

9. according to Dr. George S. Odiorne employees can be commonly classified as: stars, dead wood,

problem children

10. through the BPR programme an employee can experience a sense of ownership in a company only if the

organisation believes in: caring (honest & open communication & mutual support); sharing (with

teams having a common objective); daring (encouraging entrepreneurial adaptation capabilities)

11. monitoring and follow-up follows the distribution of questionnaires to all assessors. True

12. while evaluating managerial jobs, where nature of work is difficult to be expressed in quantifiable

numbers.

13. an independent examination to determine whether quality activities comply with planned arrangements

is a: quality audit

14. Western and Third World Studies of organisational excellence indicate major keys to organisational

excellence +B172, those are: Mission, Goals, Policies

15. the job falling under the same grade get different wage scale. False

16. growth of business calls fro hiring of additional labour, while mergers will need a plan for which of the

following? Lay-offs / hiring skilled workers

17. what are the essential problems faced by a female employee of wife or mother in dual career groups?

Job problems, domestic problems, competition problems, work related & problems of her husband

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18. some organisations have successfully experimented with foreign assignment in the career path model.

What are the benefits of this form of assignment? The individual is tested in an alien environment; he

is trained to see the business in a global context; lack of opportunity in our country doesn’t come in

the way of career progression

19. increased acceptance of feedback appraisal system is that as large no. of managers work with wide

range of other people, it becomes difficult for a single manager to accurately assess their contribution.

True

Match the following: Period of appraisal = it coincides with the financial year Winning instinct = “determining to make things Ethics of appraisal = “don’t appraise without knowing Performance appraisal process = measure actual performance of

20. generally employees feel satisfied when they are promoted to lower ladders in the organisation. False

21. one of these sources can effect the recruitment: organisation policy/ government policies

22. under training and development plan, the form is to be prepared in duplicate form.

23. the main purpose of counselling is employee development.

24. under phase 5, what is it that is conducted for two days or more depending on the number of

participants? Workshop

25. the benefit of job evaluation is that it lays down the foundation for a rational wage structure. True

26. under which system the process is based on personal judgement, and therefore tends to get influenced

by personal blases? Ranking

27. what are the components/elements of a flow of decisions in employees organisations? Providing wrong

information about management; promotional opportunities; grievance procedure

28. development function focuses on assisting employees to acquire better and improved skills for handling

current jobs.

29. traditional methods linked with religious philosophies also generate strong resistance to change and

impair the HRD process. True

30. dry promotion means employee is moved to the next higher level with hike in pay as well. False

31. with a changing philosophy of human resource management, the time has come to develop a new

perspective, to shift to a agricultural approach towards department of human resource.

32. employer has to pay 50% of the basic wages to the employees during the lay-off period.

33. to reward loyal employees is a tool of recruitment. False

HR Management

34. valuable and timely information for designing and execution of personnel function like recruitment is

provided by HRP.

35. giving a business group exposure when the boss goes on long leave, or long training etc. is a good

mechanism of career planning. False

36. for a benchmarking organisation who are its key external benchmarking partners? Best practice, your

competitors, similar organisation

37. a useful and objective data on employees generated by HRD facilities which of the following? Human

resource planning

38. Bharat Heavy Electricals Ltd company is a pioneer in the direction of HRA.

39. what should be the nature of feedback so that the subordinate develops an ability to accept & act upon

feedback? Continuous

40. pitfalls in implementing TQM: difficulties experienced in bringing about change; rising expectations;

several dimensions to TQM

41. what is included under the organisation effectiveness directed interventions? TQM efforts, quality

enhancing, flat structures

42. when the company has high pressure to achieve targets and wants to cut on cost it adopts: overtime

43. employees for lease system is essentially beneficial to: the leasing company, specialist employees,

industry

44. under the objectives of performance appraisal between whom is the relationship tried to be improved?

Superior-subordinate

45. name some guidelines that could be followed in giving feedback: suggestive, continuous, positive

46. experience is regarded as a good indicator of ability and work related attitudes.

47. which way of the communications should be made clear to the subordinate by the managers? Two way

48. under the point method, key jobs are selected, each sub factor is then defined in the order of

importance preferable along a scale, factors generally considered are: skill, efforts, accountability

49. federations may invite the management’s representatives to participate in working committee

meetings. Who would the unions at plant level / shop level essentially invite? Representatives from line

& personnel department

50. what is essential ingredient for a successful benchmarking programme? To identify appropriate internal

& external benchmarking, focuses on critical success factors

51. TQM requires managers to: produce solutions, engage in quality systems management

52. what is the published literature of the company which helps in assessing the strengths and weaknesses

of HRD? Manual reports, market handouts, personal manual

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53. under ranking method jobs are arranged from highest to lowest, in order of their value to the

organisation.

54. on the basis of job elements and organisational demand an appropriate method of job evaluation

should be selected.

55. if the company wishes to recruit locally it is through: walk in interviews

56. there are companies where the HR Department lists out the raters by choosing randomly from the

participant’s list of work related employees. Each rater receives an envelop having the following: letter

from the administrator, letter from the participant soliciting feedback, self addressed envelope from

the administrator

57. HRD aims at developing the capabilities of all line managers handling functions like: industrial relations,

performance appraisal, rewards and punishment

58. for closure, every worker is to be compensated with 15 days average pay for every year of service

completed.

59. which from of benchmarking essentially aims at learning from the success, failure & outcomes of

different initiatives relevant to the industry? Strategic benchmarking

60. career planning is essentially the process of aligning the career needs of the employee with the

organisational career opportunities. True

61. a major reason for resistance to re-engineering is a challenge to the existing hierarchy.

62. human resource personnel now need to imbibe general business capabilities addition to this

specialisation in this emerging scenario (walker 1990).

63. name the organisations which have adopted effective HRD procedure? Telco, L&T, HLL

64. an evaluation of where one stands on the basis of their job responsibilities, leadership, qualities etc, will

be a good starting point for marketing plans for success. True

65. name some of the reasons which led to the failure of appraisal system: some appraisal systems demand

of the superior to assess his subordinate in terms of personality traits; communication blocks; a

superior may not want to pass judgement on another person if he feels that his negative judgement

may have an adverse influence on the individual’s future.

66. the officers are prepared for higher responsibilities progressively and the experience they gain becomes

cumulative rather than respective.

67. the relationship between good HR practices and organisational effectiveness is very simple. False

68. expenses relating to recruitment, training, familiarization & development of human resources are

changed against: differed revenue items

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69. training of appraise can primarily address issues like: how to process the data; how to identify the

areas for personal development; how to chart out action

70. the main contribution of HRD audit is to focus on which of the following? Value-adding HRD, value-

adding programmes

71. which out of the under mentioned principles in the one established by Dr. W.E. Deming on the road to

total quality: end the practice of awarding business on price tag alone; break down barriers between

departments; institute a vigorous programme of education and training

72. what are the areas where the auditors should physically visit the workplace? Canteens, living colony,

training rooms

73. according to psychologists what are / is extremely difficult to define: personality traits

74. giving a business group exposure when the boss goes on long leave, or long training etc. is a good

mechanism of career planning. False

75. questionnaire distribution = in this phase, each rater receives an envelop having questionnaire

76. monitoring and follow-up = in this phase data is put into the computers in its raw form

77. data feeding reports and analysis= in this phase, two main issues are stressed throughout (1) openness

to feedback (2) developmental attitude

78. workshop = in this phase, it follows the distribution of questionnaire to all assessors

79. the new appraisal form cast a serious responsibility on the part of the assessor for achieving objectively,

explain the rules for the period of appraisal: it coincides with the financial year of the organisation, 1st

September to 31st august; if the Assessee is transferred out of the job after February, the immediate

superior from where he/she is transferred will complete the appraisal; if the Assessee is transferred

before Feb., the immediate superior will complete the appraisal as at 31st Aug.

80. participation of managements representatives in the trade unions meetings particularly at the time of

industrial dispute help both the parties: to exchange their contradictory views

81. if the company feels that it can obtain candidates by word of mouth it is called as: employee’s referral

82. Abraham has identified seven practices of successful organisations. False

83. promotion is done to utilize the employee’s skill and knowledge. True

84. Kotter (1996) in his book leading change suggest that creating crisis when times are good can effectively

trigger people off on the right track. False

85. business re- engineering often shifts the power base, changing the ‘command – and – control’ approach

to: Mobilised-and-enable

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86. at a US based industrial design firm there is no position as a head or chief, instead, importance is given

to hiring the right people for the right job this policy emulates which concept? Self actualization at the

work place

87. TQM believes that quality reduces cost through reduced wastage, greater productivity and increased

turnover.

88. the element ‘career development’ is assuring an alignment of management in HRM.

89. Dr. George S. Odiorne’s classification of employees has been done on the lines of the famous portfolio

analysis. True

90. women employees presently limit their careers to selected jobs & organisation. False

91. HRD department is also included as an instrument of HRD.

92. “360 degree appraisal” is basically regarded as which kind of system? Multi – rater appraisal, feedback,

team building

93. employer has to pay 50% of the basic wages to the employees during the lay off period.

94. what are factors necessary for effective counselling? Trust, confidence, openness

95. the top management of the organisation is committed to develop the competencies of employees on a

continuous basis.

96. promotion is done to develop the employee thereby reducing productivity. False

97. what are the features of a managerial walkabouts in the corporate sector? He is full-time on the

walkabouts, he is given full freedom & cannot be restrained by corporate policy

98. in some companies what has led to strengthening of recruitment policies and procedures? Training

99. what hinders the development of HR in India? Productivity of machinery; international strategies

100. under the workshop methodology, a series of diagnostic exercises through questions are taken, these

are: what are the five bad things in your performance appraisal systems; what are the three good

things in your performance appraisal systems; what are strengths and weaknesses of your training

policies & practice

101. the aim of the majority of the systems of job evaluation is to establish, on agreed basis, the relative

values of different jobs in a given plant. True

102. leadership is difficult to define but easy to appreciate. Name some of the leadership qualities. Personal

integrity, motivator, handle personal relations

103. the conditions in labour market affect the following process to certain extent: wages

104. management of human resources in the responsibility of line managers. True

105. job evaluation precedes job analysis. True

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106. which function of HRM deals with recruitment and selection of Human Resources?

Employment/Development

107. when employees spend half of the time and resources available to them on a second job / occupation

for luxuries / comforts it is known as: half moon lighting

108. in seniority promotion there would be space for favouritism. True

109. name one of the steps to design a performance appraisal plan. Establish performance standards

110. it is published that transfer is a major problem of the members of dual career groups. True

111. adequately rewarded employee for the result shown by him cannot have a confidence in the

organization. False

112. factor comparison system consists of selection of key jobs. True

113. what are the factors that warrant the attention for successful implementation? Action planning,

reinforcement of new behaviour, feedback analysis

114. Retrenchment is a termination of the services of a workman inflicted by way of disciplinary action.

115. name the HRD award – winning companies of national HRD? L&T, Telco, NIIT

116. 15% of managers assessed in the same study were positioned in the ‘stars’ category.

117. the important remedy to organisational politics is organisational development & building up of team

spirits among its employees.

118. what is the outcome of a 360 degree assessment? Leadership development, career planning &

development, team building

119. the process of 360 degree appraisal is broken into two stages – planning, implementation. True

120. need identification (training) exercise can do real harm if the needs are not met through suitable

training programmes. True

121. the evident outcome of a supervisory skill level survey is training costs are reduced considerably quite

frequently-: by 20% to 30%

122. what means degree of accomplishment of the tasks assigned to an employee by way of job contents?

Performance

123. in the development grade method of career planning the selected staff for this grade would remain

there only for three years.

124. in today’s competitive world ‘people’ or ‘employees’ can give a good degree of competitive advantage

to the company. True

125. what are the general characteristics of freedom or independence competence? They will like to work at

their own place, they will like to work as their own boss, they will like to choose their working hours

HR Management

126. in absence of proper HRP, an organisation may face problems related to which of the following?

Overstaffing and understaffing

127. who is giving HRD awards for organisations that have had outstanding HRD practices? National HRM

Network

128. Quality control is the principle managerial function that is vital to an effective: management control

system

129. what should be the form of feedback which is communicated in a manner that produces a constructive

response in the subordinate? Descriptive

130. A key HR role in the firm will be multidisciplinary consulting around: individual, group, team

131. one of the main objectives of 360 degree of appraisal is to help individual in identifying his weaknesses

and strengths.

132. HRP is beneficial where adequate skilled manpower is available.

133. name the few cases where HRD audit has helped the management to look at some subsystems and work

procedures: Preparation of a manual for delegation of powers; clarification of roles & responsibilities;

clarification of wages and salaries

134. what are the different types of moon lighting (double jobbing)? Quarter moon lighting; three quarter

moon lighting; full moon lighting

135. the consultancy agencies offer expert advice and the execution of the advice is left to the employees of

the organisation. True

136. the 360 degree feedback systems can be a very sensitive issue. True

137. which organised group of employees is directly concerned with job evaluation? Trade-union

138. most of the organisations have established Training centres.

139. HRD is a system made up of mutually dependent parts and therefore the design of the system cannot be

considered in isolation. True

140. when the upward mobility of an employee stops at a certain stage, what are the suggested measures to

deal with such employees? Are: additional career ladders could be established, assigning them to a

business group, mentors could be assigned to alter expectations

141. which from of benchmarking essentially entailed learning from organisations that are industry leaders in

specific areas? Functional benchmarking

142. compensation and benefits’ element of HRM focuses on whether the compensations are fair , consistent

and which of the following? Equitable

143. job description is statement of tasks,: Duties, objectives and standards

144. Employee and supervisor should be never involved while finalizing job description. False

HR Management

145. name the softer issues of management: Professionalism, Development, Competencies

146. Delery and Doty (1996) in a study nearly found how many number of banks, the differences in HR

practice accounted for large differences in financial performance. 300

147. in the HRA attempt at MMTC a 0.1 discount rate is adopted.

148. write the long form of (ESOP): Employee Stock Option

149. Bajaj Auto is one of the HRD award winning companies of the National HRD. False

150. all forms of job evaluation are designed to enable management to determine how much one job should

be paid as compared to others. True

151. the amount to be spent on the recruitment is called as: Manpower Planning

152. Good HR practices have tremendous influence on business outcomes. True

Match the following: Question correct answer Career-need assessment Assistance from HRD managers Profit centres assessment centre Individual tested in an alien environment foreign assignment Assignment to some important task force or committee Officiating assignment

153. structured interview is more Reliable.

154. What is the full form of SWOT analysis? Strength, Weakness, Opportunity, Threats

155. name the style of management, where top level managers in India have been found to block the

motivation and learning of employees: Autocratic, Paternalistic, Coercive

156. What are the factors necessary for effective counselling? Trust, Confidence, Openness

157. the ultimate responsibility towards the “welfare” of the consumer rests on the heads of the:

Government

158. it is publicized that transfers is a major problem of the members of dual career groups. True

159. Five main phases make up the process of the feedback exercise.

Match the following Question correct answer Stock options it is issued to the employees to Commissions it is assigned on completion of Dearness allowance it compensates with the price Salary surveys it includes inflation indicators

160. name the term through which performance is measured: Results

HR Management

161. people usually “anchor” themselves to one or few related types of career. What better known anchors

have been identified? Freedom or independence, entrepreneurial or business acumen, desire for

creating something new

162. the performance appraisal system can be used to assess areas relating to: performance appraisal,

career plans & new system introduction

163. what is it that provides a normative framework within which changes in the climate and culture of the

organisation towards harnessing human potential for achieving organisational objectives is bought

about? Training development

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