HRM 531 Final Exam Answers

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1)Distrust, disrespect, and animosity pertain to which component of indirect costsassociated with mismanaged organizational stress?A. Quality of work relations pg 44B. Participation and membershipC. Performance on the jobD. Communication breakdowns2)Inventory shrinkages and accidents pertain to which component of direct costsassociated with mismanaged organizational stress?A. Employee conflictB.Performance on the job pg 44C. Loss of vitalityD. Communication breakdowns3)Thousands of equal-pay lawsuits have been filed, predominantly by ___________since the Equal Pay Act of 1963 was passedA. women pg 80B. African AmericansC. the elderlyD. Americans with disabilities4)What term refers to those actions appropriate to overcome the effects of past orpresent policies, practices, or other barriers to equal employment opportunity?A. ReparationB. EmancipationC. Desegregation

5)In the employment context, _______________ can be viewed broadly as giving anunfair advantage or disadvantage to the members of a particular group incomparison with the members of other groupsA. ethnocentrismB.discriminationpg 104C. seniority systemD. race norming6)Thousands of equal-pay suits have been filed, predominantly by ___________ sincethe Equal Pay Act of 1963 was passedA. women ??????????????????????????????B. African AmericansC. the elderlyD. Americans with disabilities7)Which of the following observations is correct?A. Diversity is problem focused, and affirmative action is opportunity focusedB. Diversity is government initiated, and affirmative action is voluntaryC.Diversity is proactive, and affirmative action is reactivepg 120D. Diversity is quantitative, and affirmative action is qualitative8)Which of the following would you associate with managing diversity?A. Government initiatedB. Assumes integrationC. Internally focusedpg 120D. Quantitative9)“To be the world’s best quick-service restaurant” is an example of what?A. Organizational charterB. Standard operating procedureC. Code of ethicsD.Vision statementpg 15810)_________ is a job analysis method that lists tasks or behaviors and involvesworkers rating each task or behavior in terms of whether or not it is performed. Ifthe task is performed, workers also rate the frequency, importance, level ofdifficulty, and relationship to overall performance

A. Job performanceB.Structured questionnaires pg 171 number 5C. InterviewsD. Critical incidents11)Recruitment begins by specifying _____, which are the typical results of jobanalysis and workforce planning activitiesA. human resource requirements pg 199B. strategic imperativesC. succession plansD. affirmative action candidates12)The step following recruitment is _____, which is basically a rapid, roughselection processA. an orientationB. an initial screeningpg 200C. a suspensionD. a workforce plan13)During the _____ stage, it is most important to select the managers who candevelop stable management systems to preserve the gains achieved during theembryonic stageA. matureB. high-growthpg 236C. agingD. embryonic14)Increasing an individual’s employability outside the company simultaneouslyincreases his or her job security and desire to stay with the current employer. Whatis this known as?A. Training paradox pg293B. Pygmalion effectC. Distributed practiceD. Massed practice15)Which is a characteristic of the most effective training practices?A. Training starts at the bottom of the organizationB. Training is part of the corporate culture pg293C. Training is evaluated by checking participant reactionsD. Little time is spent assessing training needs16)Which analysis is helpful in determining the special needs of a particular group,such as older workers, women, or managers at different levels?

A. IndividualB. OperationsC. Demographic pg 295D. Organization17)Providing adequate resources to get a job done right and on time, and payingcareful attention to selecting employees, are parts ofA. employee welfareB. grievance managementC. performance appraisalD. performance facilitation pg 33218)This can be thought of as a compass that indicates a person’s actual directionas well as a person’s desired direction.A. Management by objectivesB. Forced distributionC. Central tendencyD. Performance management pg 36319)What would you call a meeting that is typically done once a year to identify anddiscuss job-relevant strengths and weaknesses of individuals or work teams?A. performance appraisalp363B. performance facilitationC. performance encouragementD. performance standard20)When managing careers, what should organizations do?A. Plan for shorter employment relationshipsB. Focus primarily on employee needs and aspirationsC. Allow employees to structure work assignmentsD. Focus on and recognize career stages that employees go through pg 393Career pathsrepresent logical and possible sequences of positions thatcould be held, based on an analysis of what people actually do in an organization.91Career paths should21)A sequence of positions occupied by a person during the course of a lifetime ischaracteristic of what type of career?A. SubjectiveB.Objective pg 679C. SpecificD. General22)

In the new world of career management, the primary goal is to provide which ofthe following for employees?A. Rising aspirationsB. Executive rankingC.Psychological success pg 378D. Time off when they need it23)At a broad level, _____ includes anything an employee values and desires thatan employer is able and willing to offer in exchange for employee contributionsA. a competency-based pay systemB. an employee stock ownership planC.an organizational reward system pg 420D. a merit-pay method24)This benefit, tied mostly to profitability and promising better job security, butnot guaranteeing it, is at the center of the evolving bonus systemA. Contribution-based payB. Competency-based payC. Skill-based payD.Flexible pay pg 41925)Financial rewards include direct payments plus indirect payments in the form ofwhat?A. Individual equityB. Corporate compensationC. Spot awardsD.Employee benefits pg 42026)Which law offers full coverage for retirees, dependent survivors, and disabledpersons insured by 40 quarters of payroll taxes on their past earnings or earnings ofheads of households?A. Federal Unemployment Tax ActB. Social Security Act pg 466C. Workers’ compensationD. Employee Retirement Income Security Act27)Plans are known as _____ when the employees share in the cost of the premiumsA. share-basedB. contributory pg 471C. distributiveD. peer participating28)

Which type of justice refers to the quality of interpersonal treatment thatemployees receive in their everyday work?A. Interactional pg 685B. InformationalC. DistributiveD. Blind29)Procedural justice affects citizenship behaviors by influencing employees’perceptions of _____, the extent to which the organization values employees’general contributions and cares for their well being.A. due processB. management accessibilityC. indirect compensationD. organizational support pg 55030)When companies discover they can communicate better with their customersthrough employees who are similar to their customers, those companies thenrealize they have increased their _____ diversity.A. primaryB. secondaryC. internal pg 122D. external

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