HR PRACTICES IN MOBILINKNOUMAN ISHAQ

HR Practices at Mobilink:These are few of the HR practices that I have learned from my resource person.

• Planning

• Recruitment

• Selection

• Training & Development

• Compensation

• Performance Appraisal System

• Occupational Health and Safety measures

• Career Planning and Development

• After the emergence of new telecom companies, market has become much more competitive and employees are less loyal to the company.

• Whenever they get any opportunity better than the existing job, they just

opt for that.

PLANNING

Internal Recruitment:• In MOBILINK, internal recruitment is done for the managers

of the higher grade and directors.

• When a position is vacant, the HR department views the past performance of the people working at lower levels than the vacant position and chooses the right person who is promoted to that position.

Recruitment and Selection:

• For external recruitment in MOBILINK, the line managers are required to make a requisition form for the job

• Then the budget is developed for the establishment of the position and salaries of the employees.

• Role profile for the specified job is also matched so that the employees is equal to the job requirements.

• Training period is also specified on the requisition form.

External Recruitment

• The sources that MOBILINK uses to attract applicants are:

• Inviting applications through advertisement Recommendations from the head hunters

• Applications obtained from the data bank of MOBILINK where direct applications are received from time to time.

External Recruitment

• On Job Training

• Special Training Sessions

• Team Building

• Problem Based

• Refresher Courses

Training Methods 

Helping your employees develop a stronger base of knowledge on topics that affect their personal lives can make them more productive and less distracted in their jobs

This may include the following things for• Conflict management training• People management training• Communication skills• Anger management• Time management training• Teamwork training 

Soft Skill Training: 

This type of training has direct effect on the job of the employee.

The engineering trainings of Mobilink are also included with this along with

•Customer Services training•Sales related training•Marketing and technology training etc.

Technical Training

• To measure the work performance

• To motivate and assist employees in improving their performance

• And achieving there professional goals

• To identify employees with high potentials for advancements

• To identify employees training and development needs

• To provide a solid path for career planning for each individual

 PERFORMANE AND APPRAISAL SYSTEMS

Appraisal category

Definition of category % Of total numbers of employees which can be rated in this category

EXPERT Indicates exceptional performance 15%

VERY GOOD Indicate performance that consistently meets the requirements of the position,” very good” indicates the individualism on track for advancements

10%

GOOD Indicated performance that requires improvement (i.e. meet requirements without initiative or advancement)

8%

BASIC Performance to be improved (hardly meets requirements)

5%

Mobilink faces much competition in the telecom industry so now they are focusing on career Management of their employees in which they enable the employees to better understand and develop their career skills and interests and to use these skills and interests most effectively both within the company and after they leave the firm. 

CAREER PLANNING & DEVELOPMENT:

Promotion Policies

The new company structure is in five layers, comprising associates, specialists, managers, directors and chief officers in that order starting from the bottom and working towards the top rung of the ladder.

Associate 3-4 yearsSpecialist 3-4 yearsManager 2-3 yearsDirector According to the president decisionChiefs According to the president decision

Reward System

MOBILINK considers its employees not just as a cost but also as a resource in which the company has invested from which it expects valuable returns.

The advantage of paying above the market average is the ability to attract and retain the top talent available, which can translate into highly effective and productive work force

Promotions

Promotions are also reward management technique to motivate employees.

In MOBILINK promotions are based on the merit and seniority (experience) basis. The one who performs well consistently over time gets reward in the form of promotion.

BonusesThe employee may receive 1 to 3 month bonus subject to evaluation of accomplished objectives.

Reward Categories At Mobilink

Intrinsic and Extrinsic rewards include:

• Smart/Quality work

• Exceptional performance in a project

• Targets achievements

• Special assignments

• Medical care

• Life insurance

• Vacations

• Relocation

• Recreation

• Education assistance policy

• Mobile phone

• Business mobile phone policy

• Official Blackberry Policy

• Life insurance

Health & Safety Policies

• Setting good examples.

• Acting upon safety records.

• Reviewing safety programs

• Holding personal interviews or group conferences

• Starting activities that will stimulate and maintain employee’s interests