HR Development & Training Consolidated 2
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List of Att
Qualification & experience
Work organisation
Job
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Panel of Superiors
Performance
Potential
Assessment Centre
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Job re-engineering
Organisation & manpower planning
Recruitment & selection
Performance appraisals
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Simulated decision games
Coaching
Committee assignment
Sensitivity training
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potential appraisal
TrainingRole analysis
Performance appraisal
MIS
LSIO
SWOT
TQM
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Initial screening interview
Completion of application forms
Employment tests
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Induction : Work experience
Induction : Initial Interviews
Induction : Follow-up interviews
Induction : Training
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Core
OD
Norms
Advocates
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Family / community concerns
Supply shortagesEmployee conflict
Lack of technical skills
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Results
Reactions
LearningBehaviour
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Personal interview
Personal observation
Questionnaires
Maintenance of log records
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ROI
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Strategies
Goals
Assess
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QWL
Adequate
Content
Measuring
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Skill-based pay plans
Pay SecrecyPromotions and job movement decisions
Benefits
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Forecasts
Estimate made by management
Statistical method
Work study method
Generate
TQM
QC
OJT
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Behaviour Observation Scales
Graphic Rating Scale
Forced Choice Method
Critical Incident Method
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External candidate
Top management
HRD department
Promotions from within
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QuestionCorrect Answer
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Appraisal Plan
Performance Standards
Feedback Interviews
Appraiser Training
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mpted Questions and Answers
Effectiveness
False
HRD at organisational level talks of :-
Some of the criteria for result based training evaluation are:-
C S Sanker
Manufacturing processes
Personal requirements, experience, aptitudes
Main occupation & location
Title, main duties & location
Lecture courses is often an "In-house" activity in any organisation.
True
Developmental decisions
Which feature of the plan will depend on how soundly theorganisation has considered & planned its corporate strategy?
In terms of linking pay to performance, at group and organisationlevels, external market conditions hardly affect an individual's pay.
Organisation's manpower planning , Training , Performanceappraisal
Reduced employee complaints , Increased profits , Increase inreturn on investments
The following personality holds the view that HRD is adevelopmental oriented planned effort in the personnel area :-
There has been a general feeling that quality control concepts areapplicable to ________ only.
Correct Answer
Succession planning has gained lot of importance due to thesereasons in today's world :-
Increase in number of vacancies in managerial positions , Increasein consciousness among executives about the competitions & theirown growth prospects , Increase in turnover of managerialpersonnel
Assessment of an employee's potential is done, in most of theorganisations, to facilitate ________.
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False
The very purpose of worker being at workplace is his :-
Work
HRD audit examines linkages with other systems like :-
TQM , Personnel policies , Work culture
Critical Incident
Traits , Behaviour , Results
Lengthy , Irrelevant , Boring
The review of HRP plan cab be incorporated into ________.
An annual general review of corporate objectives
One of the advantages of 360 degree appraisals is that :-It reduces bias / prejudice
True
Their personal orientation
HRD has become a popular concept now, particularly in the :-
Business world
Information related to these aspects is given in Induction training :-
Deep levels of hurt
Incentive systems link performance with compensation by payingemployees for the no of hours worked.
The structures identified to facilitate organisational transitioninclude :-Activity planning , Commitment planning , Change management
structures
________ occurs when employee behaviour results in unusual failureor unusual success in some part of the job.
Performance Appraisal methods can be broadly classified asmeasuring :-
The recruitment processes can be protracted if the employerreceives the following types of reports :-
Every organisation is an interdependent social and technicalsystem.
Research indicates that people gravitate towards jobs that arecompatible with :-
Organisations mission / goals , Health and safety rules , Workingconditions
Generally people & organisations need to experience the followingbefore they will seriously undertake making change :-
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False
Culture
LSIO stands for :-
Large Scale Interactive Process
True
The time span to be covered by the H R Plan needs to be defined.
True
Team building is a one time organisation development process.
False
The following should be avoided while writing a job description :-
Statement of opinion
Relations to other jobs
Training & skill development
Appraiser's superior
Availability of resources , List of contacts , Time span required
Open and supportive
People aware of organisation's plan / policies / future requirements
Unused / underutilised skills/ abilities of employee
Group of trained appraisers
Assessment of training needs should be an exercise done entirelyby the line managers.
It is important to inculcate the ________ of the company whilegrooming the successor.
One of the reasons for delayed improvement of QWL is lack ofconsciousness among employees.
________ gives an idea of the vertical relationships of work flow &procedures.
An internal part of most new work systems is a greater
commitment to ________.
In many organisations, appraisal of potential made by appraiser isreviewed by :-
The action plans established during appraisal interviews shouldinclude factors like :-
To seek employee participation in Appraisal Interviews, a managershould be :-
Correct Answer
Employee's skills/abilities/behaviour meeting current jobrequirements
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Commitment is indicated by :-
Work effort , Enjoyment on the job , Involvement in the work
TQM has no effect at all on selection procedures.
False
The challenges include a fast movement to become ________.
Customer driven
________ produces human resource plans.
HR Planning unit
The following are categorised under rewards & opportunities :-
Active participation of employees in Appraisal interviews helps :-
As a Career development tool, Assessment centre helps to :-
Potential evaluation refers to assessment of employee's :-
Ability to discharge higher responsibilities in future
Negative reinforcement
Trait methods of appraisal are most complicated to use.
False
True
True
Basic salary & other emoluments , Any other benefits ,Opportunities for personal development
Informal discussions between management representatives andnew employees take place :-
To assess changes needed in existing arrangements , To checkprogress , To deal with difficulties
To identify root causes & obstacles to performance , To generateconstructive ideas for improvement
Identify individual's ability to do certain job , Build managerialskills , Create new job assignments
A Lethargic person may work hard to complete the job because hedoes not wish to listen to a nagging boss. This behaviourmodification can be due to:-
No application form however carefully designed can cover everypossible contingency.
Simplest and the least expensive technique of performanceappraisal often yields the least accurate information.
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Provides information which enables to change jobs
Clearly divides duties & responsibilities
Match the job requirements with a worker's aptitude
Helps in establishing clear out standards for comparison
The trainer's role is to :-
Create interest for development within an employee
Age & Performance
Training needs may be assessed by identifying :-
A well designed training programme :-
Is planned in logical manner
Discontinuities
Skill - based reward systems mainly reward :-
Learning
Factual information
People learn best and more when they :-
Do things themselves
Successful HRD company has an excellent :-
Learning environment
In learning process, initially, there is :-
Rapid rise
Growth & development
Correct Answer
HR Manager has to consider these dimensions while planning forcareer developmental activities:-
The gap between skills possessed by employee and those requiredfor the job
________ of job requirements & environments limit the appraiser'scapacity for predicting potentials.
Many past employers are reluctant to give any information toanother company other than the :-
If 360 degree Appraisal is not designed & conducted well, there arechances of :-Employee developing wrong perceptions / attitudes about his
assessors
The management must ensure to create conditions for ________ ofits employees.
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In planning one's own career development, an individual should :-
Plateauing
Commitment
Acting out managerial problems
Guidance through advice / suggestions
Study of specific organisational problem
Unstructured group interaction
Employers today are engaged in marketing themselves to :-
Future recruits , Future customers
Career progression is directly related to job performance.
True
A job description becomes a vehicle for ________.
Organisation change & improvement
If the appraisal interview is conducted well, it :-
False
Background investigation
Which is the least predictable & most important asset?
Human resource
HRD systems are :-
Assess his interests / skills & values , Establish career goals , Utilisedevelopment opportunities
During mid-career stage, when the upward mobility of an employeestops, it is called ________.
A key issue in planning for action is how to motivate ________ toorganisational change.
Correct Answer
Increases employee's acceptance of feedback , Increasessatisfaction with the interview , Motivates employee to improve infuture
The three major strategies for using power to influence others in OD include :-Playing it straight , Using social networks , Going around the formalsystem
In the stage of decline, the focus of employee is on factors likeachievement, esteem and autonomy.
Verifying the educational accomplishments shown on theapplication is covered under :-
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People intensive
True
Psychological contract
Job data on features of the job can be collected from :-
Most candidates are concerned about their ________.
Salaries
The opportunities are for new ________.
Ventures
True
True
Management development
True
Own career goals
Participative system
Individual differences and needs of new employees
Now-a-days companies are tailoring benefit plans to suit employeeneeds and give employees some choice over how they receive theirtotal fringe benefit payment.
Apart from having formal contract between employing organizationand individual employees, there has to be :-
Employees who perform the job , Other employees who watch theworkers , Trade job analysts
Positive reactions of participants very well indicate that the traininghas been successful.
Some of the competencies like attitudes, skills, perspectives etcmay cut across all levels and departments in the company.
________ is more future oriented & concerned with education ofemployees to improve his performance.
Trainees change their values / attitudes if they are encouraged toparticipate / discuss and discover desirable means.
Career development, from an individual's point of view, involvesidentifying :-
Many gain sharing plans include a ________ that helps to gather,assess and implement employee suggestions & improvements.
Induction programme needs to be flexible and should take intoaccount :-
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Strategic relevance
Any system has to be based on :-Analysis of demand & supply
Coach , Appraiser , Advisor
Managers , Supervisors , Technical staff
Stimulates development in peopleDefine role more clearly to avoid ambiguity in the expectations
Tool to help employees overcome his weaknesses
Training becomes necessary at the time of :-
New system introduction
Popularity of a person
HRD is a total system with various :-Sub systems
Management Information Systems
Large Scale Interactive Process
Strengths Weaknesses opportunities Threats
Total Quality Management
The Personnel needs of an organisation are identified in :-
Human resource planning
Work study is a systematic analysis of work in terms of :-
People , Materials & machines , Work hours needed per output unit
________ in establishing performance standards refers to the extentto which standards relate to strategic objectives of the organisation
In employee career development, a manager can play differentroles like :-
The broad groupings conventionally used for occupational analysisinclude :-
Correct AnswerEssential in view of continuous development of the organisationexpansion
Peer Appraisal system suffers from one disadvantage : Peer ratingscan be based on :-
While examining top management's style of managing people, HRDconsultants examine :-
The leadership styles of managers , Human relation skills ofmanagers , Attempts to create a learning environment in company
Correct Answer
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In Traits Approach to appraisals, these factors are considered:-
Dependability , Creativity , Initiative
On-the-job training has certain drawbacks:-
Low productivity , Errors , Damages
Hub
Organizational Development
Rules
Supports
Now-a-days, succession planning can be computerised.
True
The following can influence the employee's QWL immensely :-
Satisfactory work
Observation of performance , Regular discussion with staff
Sub-baticals
M. M. Khan remarks that HRD is the process of :-
Increasing knowledge , Capabilities , Positive work attitudes
Criterion deficiency
HRD functions are aligned with business ________ & strategies.
Goals
Employee's performance is influenced by these factors :-
Ability , Motivation , Environment
According to Terry the essential information needed for a jobevaluation is :-
The make up of a job , The relation of a job to other jobs , Job'srequirement for competent performance
Correct Answer
Line managers have a great role in assessment of training needs oftheir staff members. They can do it by way of :-
HR Manager can make use of ________ for making careerdevelopment more effective in case of senior executives.
When performance standards focus on single criterion & excludesother important but less quantifiable performance dimensions, thenthe appraisal system is said to suffer from ________.
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True
Strategic business planning
The following is not an essential objective of HRD :-
Training
The common qualities of an employee in an organisation include :-
Quality orientation , Cost consciousness , Entrepreneurship
Learning principles
Training is linked with :-
Draw
One of the barrier to the improvement of QWL is :-
Lack of financial resources
True
True
HRP has to be finally integrated into the other areas of theorganisation's strategy.
________ has to go through a participative cycle involving severallevels of executives.
To minimize the utilization of human resources for the achievementof individual
________ is the most significant sub - system contributing to all HRDdevelopment dimensions.
A proper understanding of ________ on the part of trainer helps a lotin structuring effective training experiences.
Performance appraisal , Career development , Special in housetraining programme
HRD audit has been found to ________ attention of employees at
various levels.
The Forced choice method has a limitation of cost of establishingand maintaining its validity.
In sensitivity training, the interaction of participants is facilitated bya professional behaviour scientist.
A behavioural check list developed for a "Service Engineer" forappraising his performance can include :-
Reacts quickly to customer needs , Able to find out fault , Hasknowledge of Technical developments
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The 3rd change activity involves :-
Developing political support for change
External environment
Work environmentMotivation
Ability
Most HRD audit fails due to failures of :-
Implementation
Good HRD Practices are those which :-
The hard side
HRD audit can be a means to :-
Improve communications , Improve trust on management
Subordinate Appraisal
Subordinate Appraisals are good to assess :-
In Tell-and-sell Interview, employee gets an opportunity to:-
Release his frustrated feelings
HRM Function consists of 3 main sub functions :-
HRD , Workers affairs , H R Administration
Contrast error
The concept of HRD is partially of humanism.
False
A no of things prove useful in career development are :-
Resignations , Better performance , Mentors
Correct Answer
Need to be identified , Need to be implemented cost effectively ,Contribute to 1 or more of the 3 `Cs'.
Much of the traditional TQM literature concentrates on what mightbe termed as :-
In ________ manager's ability in the areas of planning / organising/budgeting/ analytical ability are not evaluated properly.
Leadership qualities , Delegation of authorities , Interest insubordinates
If an average employee is rated 'Unproductive' when compared to aStar performer, it is :-
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HRD Processes are ________.
Intermediate variables
Results Appraisals
False
False
Motor co-ordination is classified under which specialisation?
Physical characteristics
True
When all the employees are about average, it is :-
Error of Central Tendency
Attitudes, values & habits
Applications - in job description should necessarily include :-
Form of application , Closing date , Address for forwarding
Problem identification
Who makes a major difference to an organisation?
People
________ often give employees, responsibility for their outcomes andsense to accomplish targets.
When new employees undertake parts of an Induction programmetogether, their Induction is regarded as a Group Activity.
Assessment of an employee's potential must be related to hiscompetence in his present job.
A comprehensive job analysis programme is an essential ingredientof sound personnel management.
The following have been classified under competencies though theymore often deal with patterns of working :-
________ is a critical step in planning for improvement inperformance in appraisal interviews.
The objectives to publish information must fulfill the followingconditions :-Give a comprehensive and accurate job description , Attract theattention of maximum number of potentially suitable candidates ,Give a favourable image of the organisation
To assess adequacy of existing HRD structure, HRD auditorsexamine :-
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True
HRM
Changing job , Staring employment
True
Smooth transition
Training needs arise at these levels:-
Group , Organisational , Individual
Work environment
Sensitivity training provides managers with :-
Training employee , Transferring employee , Motivating employee
MBO system, in many organisations is integrated with :-
Measures of Customer satisfaction , Mentoring systems
Is a feasible & tangible output
Line manager's perception about HRD staff , Attitude, values &developmental needs of HRD staff , Existing skill base of HRD staff
A letter of application or a CV is sometimes used as a kind ofselection device.
If proper ________ activities have been conducted, there should beno need to masquerade the salary.
Formal assessment of specific training needs for an individual mayarise at the time of :-
HRP must be based on the most comprehensive & accurateinformation that is possible.
Succession planning ensures ________ which is the dream of everyHR Department.
Induction serves the purpose of integrating the new person into________.
Employing organizations should have positive attitudes and actionstowards new employees :-
To help them adjust to new surroundings , To gain their confidenceand commitment , To avoid employee turnover
Increased awareness of their own behaviour , Greater sensitivity tobehaviours of others , Increase understanding of group processes
After assessing performance problem, the actions that can be takento improve performance would be :-
Quality control concept is applicable in situations where endproduct :-
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________ places the employees in an actual work situation.
On-the-job training
Creating a felt need for change
In an Appraisal interview, Appraiser should encourage employee :-
To participate actively
Sensitivity training
Individuals
Predicting potential of subordinates is done by :-
Using judgement on the basis of their current performance
The model of planning as a people process has benefits to :-
Groups , Divisions , Constituent companies
Increased productivity, decreased wastage & cost
Insight into content & techniques of training
Actual improvement in performance after trainingChange in behaviour on the job
Major kinds of reward systems interventions are :-
Promotions , Benefits , Bonus pool
Potential evaluation helps in identifying :-
High-flyers & Dead Wood
Practically, no learning can take place when the task is :-
Complex
Management succession is a direct responsibility of :-
CEO & Top Management
Follow-up interviews
One of the more fundamental axioms of OD is that people's
readiness for change depends on ________.
________ increases tolerance for individual differences, openness,listening skills of a manager.
Generally, for immediate future, succession plans are preparedfor :-
Correct Answer
After about 3 months employment, formal ________ are conductedas part of Induction programme.
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Normally jobs tend to :-
Be dynamic
Social adaptation
True
A first step in overcoming resistance is to learn :-
How people are experiencing change
The questionnaire method of HRD audit helps in Bench-marking.
True
True
Praise
HRD audit examines linkages with other :-
Systems
Answers to relevant questions may be recorded
Understanding of what the work involves & direct observations
Usually employed by engineering consultants
A time consuming procedure
The production schedules comprises details like :-
Screening interview
The following tamper the constitutionalism of an organisation :-
The success of gain sharing depends on :-
Organizations should take positive measures to facilitate ________ ofnew employees through Induction.
Preparing & publishing information of the recruitment processrequire very special attention & skill.
Many organisations use the techniques of confidential reports forperformance appraisals.
________ is the powerful motivator that should be used at thebeginning of appraisal interview.
Correct Answer
Product qualities , Production methods , Machinery needed &available
The ________ is an excellent opportunity for management todescribe the jobs in enough details.
Bias on part of management , Lack of privacy , Improper process ofdiscipline
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Scare resources & influence
Job analysis is used as a foundation for job evaluation.
True
________ plays a greater role in employee's satisfaction.
Compensation
True
People taking up new employment have these difficulties :-
If Appraisals are not conducted properly, it can lead to :-
Wastage of time , Feeling of frustration , Strategic failure
Job related
No definite plans for effective utilisation of manpower skills
Strategic planning requires the planners to assess :-
PEST Analysis
Performance Ratings must be ________.
Job related
Class specifications , Existing job descriptions , Organisation charts
Learning is closely related to :-Attention and concentration
Appraisal interviews should be finally directed towards :-
Finding solutions to performance problems
Return on Investment
Employee size of organisation , Sharing process , Employeeacceptance & co-operation
The different groups or coalitions compete with one another for________.
Result Methods of appraisal are good for reward and promotiondecisions.
Feeling of Insecurity , Break in continuity , No credit for past
achievements
The information asked during the comprehensive interview shouldnecessarily be :-
________ is not an important prerequisite to make HRD programmesuccessful.
Some of the sources for collection of background information for jobevaluations are :-
Correct Answer
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Long Term Planning
Short Term Planning
Evaluation
TQM systems require a high degree of ________ of employers.
Involvement
Personality traits
Job descriptions are written by ________.
Personnel department or its representatives
HRD & HRM are often used interchangeably.
True
Job identification is also known as ________.Original position
Experience , Education , Temperament
Feedback interview
True
________ gives the employees a feeling of gaining something extra.
Fringe benefits
When costing projects
Sales figures , Production output
Training should be evaluated to determine its effectiveness.
True
While assessing potentials, appraiser should not heavily rely on theemployee's :-
While identifying potential successor , importance should be givento factors like :-
In performance management, ________ provides employees withknowledge of results of their evaluation and allows manager andemployee to discuss current problems and set future goals.
Individuals often act differently in real life situations than they do inacting out a simulated exercise.
Balancing the cost between the utilization of plant & work force isespecially important :-
In Results Method to appraisals, Manager can consider results inform of :-
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Tendency to "Top out"
Quality of Work Life
Sufficient
Pleased
Qunatifying
False
The steps involved in potential evaluation are :-
True
True
HRD is important in strategic management in how many ways?
Two
Which of the following is not a psychological characteristic?
Colour discrimination
Self-assessment
In HRD audit, current skill base of employees is assessed through :-
Customer satisfaction
A comprehensive questionnaire is ________ to company excuse.
The drawbacks of skill-based pay schemes are ________ and the lackof performance contingency.
Correct Answer
Employees of an organisation cannot participate in HRD audit. It isconcerned only with top management's views and goals.
Exploring one's unused knowledge and skill , Reviewing present
performance and Track record , Analysing one's specific traits,skills, behaviour
Fairness & justice virtually dictate that if people are responsible forenhanced levels of performance & profitability they will want toshare in the benefits.
Organisation change can be difficult for change agents also inaddition to participants.
Someone who wants to take personal career developmentseriously, should engage in ________ .
An examination of qualified employees , Job descriptions , Trainingprogrammes attended by employees
Good HRD Practices generate employee satisfaction which in turncan influence :-
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Administered
False
While teaching concepts or skills, a trainer should :-
Provide variety of examples
Review , Revamp , Rejuvenate
The vision provides a purpose & reason for change & describes :-
The desired future state
False
True
In Career development, it is advantageous to have :-
Proper placement
Performance feedback
Most HRD audit failures are due to failures of ________.
Implementation
Better employee perception of pay equity , Increased motivation
An "Executive" in a Travel Agency can be appraised better by :-
Customers
True
False
In case study method of management development, cases areusually imaginary situations.
The HRD Manager has a significant role to play in the existingpeople management system i.e. he has to :-
Leading questions by manager help employee make diagnosis of
the problem.
In maintenance phase, many people experience psychologicaldiscomfort.
________ is most useful when it is immediate and specific to aparticular situation.
It is necessary to communicate about reward systems to employeesto ensure :-
Employee Career development can hardly take place withoutsupport & commitment of top management.
HRD auditors conduct group interviews of union leaders, somestrategic clients and informal leaders.
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Advantages of Traits Method are:-
It is inexpensive to develop , Easy to use
Essential aspect of Induction process is :-
Relationships and contacts
Language ability is categorised under :-
Other features of a demographic nature
The efficient units in job design include :-
Positions , Departments , Divisions
Effective communication
To ask job applicants the following questions is a futile exercise :-
The change agent can be :-
True
Reinforcement
The first two elements of HRP system are :-
Preparatory
Fit
Personnel Department
True
The Performance Standards provide :-
Benchmark against which to evaluate Work Performance
The basic principles of training design consist of :-
The following about the changes can allay unfounded fears &speculations :-
Make assessment of themselves , Whether they possessintelligence , If they have initiative
Leader of the organisation , Head of the department , O DConsultant
It is not actually necessary to seek external help in successionplanning.
Learning is more effective when there is ________ in form of rewardsor punishments.
It is very necessary to have the following between the boss & theemployee :-
For administrative purposes the final employment offer should bemade by the :-
Surveys have revealed that only few organisations use the internet.
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Tendency to "Top-out"
Dissatisfaction with payUsually in top-down manner
Less performance contingent
True
HR Department
Increased use of benefits to the employees result in :-
Higher expectations
False
It is essential to train appraisers in Potential evaluation techniques.
True
HRD audit has led to strengthing recruitment :-
Policies & procedures
Strengths & weaknesses are usually :-
Internal
Training can :-
True
Identifying the components of tasks of final desired performance ,Arranging total learning situations in a sequence
Correct Answer
In appraisal interviews, an appraiser should attempt to establish aclimate of acceptance, warmth, support, openness and trust.
________ has the primary responsibility for over-seeing and co-coordinating appraisal program.
The responsibility of implementing, supervising and evaluatingInduction lies only with HR Manager.
In potential appraisal, appraiser should consider some of thesequalities in an employee :-
Creative Imagination , Effective leadership , Sense of responsibility
Reduce employees turnover , Reduce absenteeism , Lead to higherperformance ratings
A trainer should concentrate developmental activities on categoryof "Problem Children" to get best results.
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People
Resignation' can result in career progression.
True
Skill - based reward systems have many benefits like :-
Based on measures of productivity
Simplest method of assessment
Vary in their degree of sophistication
Systematic analysis of work
Training , Counseling , Rotational assignments
The following is not an important concern of corporation :-
Competitors growth & expansion plans
Core ideology
MBO
The main contribution to HRD audit is to focus on :-
Value added HRD
Employees
Create
Total Quality Management
Quality Control
On the Job Training
Most successful corporations believe that it is their ________ whoprovide them a competitive advantage.
More flexible workforce , Less problems of absenteeism , Less workdisruptions
Correct Answer
HR Manager can choose some of these techniques for career
development :-
The fundamental basis of a vision for change is the organisation's :-
In ________ individual goals and organisational goals are alignedproperly.
If a manager assesses potential of an employee with a view togiving him a higher level job, the employee should have :-
Better insight of inter-relationships , Capacity to deal with complexproblems , Analytical power
If the corporation does not survive, there is little it can do to takecare of its :-
Correct Answer
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System approach to training
Transfer of training can be achieved by maximising :-
Similarity between training situation and the work situation
Competencies
Learning curves provide a method of :-
Evaluating trainee's performance towards establishing goals
Transparent appraisals , Open communication system
Inadequate or inappropriate experience
Plateaus in learning curve indicate that :-
Good QWL creates :-
Cordial atmosphere
Induction Interviews of new employees are carried out by :-
HR and Line Managers
True
Measurement of frequency of each behaviour
Degree to which employee possesses certain characteristics
Distinction between successful and unsuccessful performance
Discussion of favourable and unfavourable incidents
There is a series of interdependent systems, functionally linkedtogether & integrated into the work system of :-
Without the following many tasks of the organisations may not becompleted cost effectively :-
Job analysis is helpful in organisational planning in the followingways :-Defines labour needs in concrete terms , Co-ordinates the activitiesof the work force , Clearly divides duties & responsibilities
In order that succession planning can be well accepted,organisations must have :-
One of the factors that leads to a negative decision in therecruitment efforts is ________.
The learners have to make extra efforts , The trainer has to provideadditional incentives to learner
Trainees change their values / attitudes if they are encouraged toparticipate/discuss & discover desirable means.
Correct Answer
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Manager Appraisal
Change in ways of performing
True
What is more likely to contribute to organisational success?
A well trained & motivated workforce
Final potential evaluation should be done by those who :-
Job rotation helps an employee to :-
Reduce boredom , Develop new ideas , Absorb new information
Fit
Who has the responsibility to investigate each potential applicant?
Personnel administration
Alignment
Senior & middle management groups
Quality product or quality service
Job title including its code number is known as job identification.
This is the traditional approach to evaluating an employee'sperformance :-
In an Appraisal interview, while dealing with a problem area amanager should suggest :-
Every induction and orientation exercise has to gear itself forintegrating employees into organisation and not a givendepartment only.
When upward mobility stops for an employee, HR manager canthink of alternatives like :-Establishing additional career ladders , Altering expectations of
employee with the help of mentors , Assisting them to chose newcareer
Have adequate knowledge of future requirements , Knoworganisation's prospects, plans & policies
The question of what between the `hard' & `soft' sides of TQMnecessitates a re-examination of existing HR policies & practices?
HRD plays an important role in the _______ of employee's careerneeds & organisational career opportunities.
The following groups propose long term business strategies toachieve the vision in their own division :-
If a product or service meets or exceeds expectations time & againthen in the mind of customer it is a :-
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True
True
True
True
False
It is always desired that managerial vacancies are filled through :-
Internal promotions
No internal talent available
Decision regarding successors
Support & consultation in succession planning
No work culture clashes
Learning principles
The HRD auditors visit only the corporate offices of the company.
False
Valid tests
Duties & responsibilities
The following serves as a guide in hiring :-
Job specification
There is a growing awareness by employers of the value of theemployer Brand'.
Different application forms may be necessary for different kinds of
work.
In today's world of complex jobs and competition more than onerator need to evaluate employee performance.
In MBO, employees establish objectives through consultation withHR Manager.
Correct Answer
While setting goals with employee, in an appraisal interview, themanager should :-
Emphasize employee's strengths , Concentrate on opportunities forgrowth , Establish specific action plan
A proper understanding of ____ on the part of trainer helps a lot instructuring effective training experiences.
Which of the following can be extremely valuable tool in theselection process?
The most prevalent thinking is that Job description should bewritten in terms of :-
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mpted Questions and Answers
Manufacturing processes
Developmental decisions
Critical Incident
The review of HRP plan cab be incorporated into ________.
An annual general review of corporate objectives
Culture
Relations to other jobs
Training & skill development
The challenges include a fast movement to become ________.
Customer driven
________ produces human resource plans.
HR Planning unit
Discontinuities
Growth & development
Plateauing
There has been a general feeling that quality control concepts areapplicable to ________ only.
Assessment of an employee's potential is done, in most of theorganisations, to facilitate ________.
________ occurs when employee behaviour results in unusual failureor unusual success in some part of the job.
It is important to inculcate the ________ of the company whilegrooming the successor.
________ gives an idea of the vertical relationships of work flow &procedures.
An internal part of most new work systems is a greatercommitment to ________.
________ of job requirements & environments limit the appraiser'scapacity for predicting potentials.
The management must ensure to create conditions for ________ ofits employees.
During mid-career stage, when the upward mobility of an employeestops, it is called ________.
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Commitment
A job description becomes a vehicle for ________.Organisation change & improvement
Most candidates are concerned about their ________.
Salaries
The opportunities are for new ________.
Ventures
Management development
Participative system
Strategic relevance
Graphology is commonly known as ________.
Handwriting analysis
Problem children
Generally a vision describes ________ of the organisation.
The core values & purposes
Commitment
Plateaus
A key issue in planning for action is how to motivate ________ toorganisational change.
________ is more future oriented & concerned with education ofemployees to improve his performance.
Many gain sharing plans include a ________ that helps to gather,assess and implement employee suggestions & improvements.
________ in establishing performance standards refers to the extentto which standards relate to strategic objectives of the organisation
________ are those people who have great potential and genuinecapacities but not utilising it at all.
If there is no ________ the organisational tasks may not be done atall or are done at a slow pace.
Occasionally, learning curves show ________, which are the areas inthe learning curve which indicate no progress in learning.
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Reward review
Gain sharing
Dead wood
An important point during the initial screening phase is to ________.
Identify a salary range
Sub-baticals
Criterion deficiency
HRD functions are aligned with business ________ & strategies.
Goals
Strategic business planning
Training
Learning principles
Draw
Subordinate Appraisal
________ is the process where by managers have to decide whodeserves increments, bonus and other tangible incentives based onindividual performance.
________ involves paying employees a bonus based onimprovements in the operating results of an organisation.
Employees who are incompetent / unsatisfactory & have lowpotential for growth are termed as ________.
HR Manager can make use of ________ for making careerdevelopment more effective in case of senior executives.
When performance standards focus on single criterion & excludesother important but less quantifiable performance dimensions, thenthe appraisal system is said to suffer from ________.
________ has to go through a participative cycle involving severallevels of executives.
________ is the most significant sub - system contributing to all HRDdevelopment dimensions.
A proper understanding of ________ on the part of trainer helps a lotin structuring effective training experiences.
HRD audit has been found to ________ attention of employees atvarious levels.
In ________ manager's ability in the areas of planning / organising/budgeting/ analytical ability are not evaluated properly.
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HRD Processes are ________.
Intermediate variables
Results Appraisals
Problem identification
HRM
Smooth transition
Work environment
________ places the employees in an actual work situation.
On-the-job training
Creating a felt need for change
Sensitivity training
Follow-up interviews
Social adaptation
Praise
________ often give employees, responsibility for their outcomes and
sense to accomplish targets.
________ is a critical step in planning for improvement inperformance in appraisal interviews.
If proper ________ activities have been conducted, there should beno need to masquerade the salary.
Succession planning ensures ________ which is the dream of everyHR Department.
Induction serves the purpose of integrating the new person into________.
One of the more fundamental axioms of OD is that people'sreadiness for change depends on ________.
________ increases tolerance for individual differences, openness,listening skills of a manager.
After about 3 months employment, formal ________ are conductedas part of Induction programme.
Organizations should take positive measures to facilitate ________ ofnew employees through Induction.
________ is the powerful motivator that should be used at thebeginning of appraisal interview.
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Screening interview
Scare resources & influence
________ plays a greater role in employee's satisfaction.
Compensation
No definite plans for effective utilisation of manpower skills
Performance Ratings must be ________.
Job related
TQM systems require a high degree of ________ of employers.Involvement
Job descriptions are written by ________.
Personnel department or its representatives
Job identification is also known as ________.
Original position
Feedback interview
________ gives the employees a feeling of gaining something extra.
Fringe benefits
Walton's 8 factors
Success or failure
Tendency to "Top out"
The ________ is an excellent opportunity for management todescribe the jobs in enough details.
The different groups or coalitions compete with one another for________.
________ is not an important prerequisite to make HRD programmesuccessful.
In performance management, ________ provides employees withknowledge of results of their evaluation and allows manager andemployee to discuss current problems and set future goals.
________ are considered as most comprehensive criteria formeasurement of QWL.
The ________ of TQM depends on the way it is made to work byemployees at all levels.
The drawbacks of skill-based pay schemes are ________ and the lackof performance contingency.
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Self-assessment
A comprehensive questionnaire is ________ to company excuse.
Administered
Performance feedback
Most HRD audit failures are due to failures of ________.
Implementation
Reinforcement
HR Department
People
MBO
Inadequate or inappropriate experience
Alignment
Learning principles
Identify critical positions
A customer who buys your product or service has certain ________.
Expectations
Someone who wants to take personal career developmentseriously, should engage in ________ .
________ is most useful when it is immediate and specific to aparticular situation.
Learning is more effective when there is ________ in form of rewardsor punishments.
________ has the primary responsibility for over-seeing and co-coordinating appraisal program.
Most successful corporations believe that it is their ________ whoprovide them a competitive advantage.
In ________ individual goals and organisational goals are alignedproperly.
One of the factors that leads to a negative decision in therecruitment efforts is ________.
HRD plays an important role in the _______ of employee's careerneeds & organisational career opportunities.
A proper understanding of ____ on the part of trainer helps a lot instructuring effective training experiences.
The simplest way of starting succession planning process is to________.
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Job duties & responsibilities
________ gives the reader a quick capsule explanation of the contentof a job usually in 1 or 2 sentences.
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