HR Development & Training Consolidated 2

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    List of Att

    Qualification & experience

    Work organisation

    Job

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    Question

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    Panel of Superiors

    Performance

    Potential

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    Job re-engineering

    Organisation & manpower planning

    Recruitment & selection

    Performance appraisals

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    Simulated decision games

    Coaching

    Committee assignment

    Sensitivity training

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    Correct Answer

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    potential appraisal

    TrainingRole analysis

    Performance appraisal

    MIS

    LSIO

    SWOT

    TQM

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    Initial screening interview

    Completion of application forms

    Employment tests

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    Induction : Work experience

    Induction : Initial Interviews

    Induction : Follow-up interviews

    Induction : Training

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    Core

    OD

    Norms

    Advocates

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    Family / community concerns

    Supply shortagesEmployee conflict

    Lack of technical skills

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    Correct Answer

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    Results

    Reactions

    LearningBehaviour

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    Personal interview

    Personal observation

    Questionnaires

    Maintenance of log records

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    ROI

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    Strategies

    Goals

    Assess

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    Question

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    QWL

    Adequate

    Content

    Measuring

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    Correct Answer

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    Skill-based pay plans

    Pay SecrecyPromotions and job movement decisions

    Benefits

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    Forecasts

    Estimate made by management

    Statistical method

    Work study method

    Generate

    TQM

    QC

    OJT

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    Behaviour Observation Scales

    Graphic Rating Scale

    Forced Choice Method

    Critical Incident Method

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    Question

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    External candidate

    Top management

    HRD department

    Promotions from within

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    Appraisal Plan

    Performance Standards

    Feedback Interviews

    Appraiser Training

    Question

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    mpted Questions and Answers

    Effectiveness

    False

    HRD at organisational level talks of :-

    Some of the criteria for result based training evaluation are:-

    C S Sanker

    Manufacturing processes

    Personal requirements, experience, aptitudes

    Main occupation & location

    Title, main duties & location

    Lecture courses is often an "In-house" activity in any organisation.

    True

    Developmental decisions

    Which feature of the plan will depend on how soundly theorganisation has considered & planned its corporate strategy?

    In terms of linking pay to performance, at group and organisationlevels, external market conditions hardly affect an individual's pay.

    Organisation's manpower planning , Training , Performanceappraisal

    Reduced employee complaints , Increased profits , Increase inreturn on investments

    The following personality holds the view that HRD is adevelopmental oriented planned effort in the personnel area :-

    There has been a general feeling that quality control concepts areapplicable to ________ only.

    Correct Answer

    Succession planning has gained lot of importance due to thesereasons in today's world :-

    Increase in number of vacancies in managerial positions , Increasein consciousness among executives about the competitions & theirown growth prospects , Increase in turnover of managerialpersonnel

    Assessment of an employee's potential is done, in most of theorganisations, to facilitate ________.

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    False

    The very purpose of worker being at workplace is his :-

    Work

    HRD audit examines linkages with other systems like :-

    TQM , Personnel policies , Work culture

    Critical Incident

    Traits , Behaviour , Results

    Lengthy , Irrelevant , Boring

    The review of HRP plan cab be incorporated into ________.

    An annual general review of corporate objectives

    One of the advantages of 360 degree appraisals is that :-It reduces bias / prejudice

    True

    Their personal orientation

    HRD has become a popular concept now, particularly in the :-

    Business world

    Information related to these aspects is given in Induction training :-

    Deep levels of hurt

    Incentive systems link performance with compensation by payingemployees for the no of hours worked.

    The structures identified to facilitate organisational transitioninclude :-Activity planning , Commitment planning , Change management

    structures

    ________ occurs when employee behaviour results in unusual failureor unusual success in some part of the job.

    Performance Appraisal methods can be broadly classified asmeasuring :-

    The recruitment processes can be protracted if the employerreceives the following types of reports :-

    Every organisation is an interdependent social and technicalsystem.

    Research indicates that people gravitate towards jobs that arecompatible with :-

    Organisations mission / goals , Health and safety rules , Workingconditions

    Generally people & organisations need to experience the followingbefore they will seriously undertake making change :-

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    False

    Culture

    LSIO stands for :-

    Large Scale Interactive Process

    True

    The time span to be covered by the H R Plan needs to be defined.

    True

    Team building is a one time organisation development process.

    False

    The following should be avoided while writing a job description :-

    Statement of opinion

    Relations to other jobs

    Training & skill development

    Appraiser's superior

    Availability of resources , List of contacts , Time span required

    Open and supportive

    People aware of organisation's plan / policies / future requirements

    Unused / underutilised skills/ abilities of employee

    Group of trained appraisers

    Assessment of training needs should be an exercise done entirelyby the line managers.

    It is important to inculcate the ________ of the company whilegrooming the successor.

    One of the reasons for delayed improvement of QWL is lack ofconsciousness among employees.

    ________ gives an idea of the vertical relationships of work flow &procedures.

    An internal part of most new work systems is a greater

    commitment to ________.

    In many organisations, appraisal of potential made by appraiser isreviewed by :-

    The action plans established during appraisal interviews shouldinclude factors like :-

    To seek employee participation in Appraisal Interviews, a managershould be :-

    Correct Answer

    Employee's skills/abilities/behaviour meeting current jobrequirements

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    Commitment is indicated by :-

    Work effort , Enjoyment on the job , Involvement in the work

    TQM has no effect at all on selection procedures.

    False

    The challenges include a fast movement to become ________.

    Customer driven

    ________ produces human resource plans.

    HR Planning unit

    The following are categorised under rewards & opportunities :-

    Active participation of employees in Appraisal interviews helps :-

    As a Career development tool, Assessment centre helps to :-

    Potential evaluation refers to assessment of employee's :-

    Ability to discharge higher responsibilities in future

    Negative reinforcement

    Trait methods of appraisal are most complicated to use.

    False

    True

    True

    Basic salary & other emoluments , Any other benefits ,Opportunities for personal development

    Informal discussions between management representatives andnew employees take place :-

    To assess changes needed in existing arrangements , To checkprogress , To deal with difficulties

    To identify root causes & obstacles to performance , To generateconstructive ideas for improvement

    Identify individual's ability to do certain job , Build managerialskills , Create new job assignments

    A Lethargic person may work hard to complete the job because hedoes not wish to listen to a nagging boss. This behaviourmodification can be due to:-

    No application form however carefully designed can cover everypossible contingency.

    Simplest and the least expensive technique of performanceappraisal often yields the least accurate information.

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    Provides information which enables to change jobs

    Clearly divides duties & responsibilities

    Match the job requirements with a worker's aptitude

    Helps in establishing clear out standards for comparison

    The trainer's role is to :-

    Create interest for development within an employee

    Age & Performance

    Training needs may be assessed by identifying :-

    A well designed training programme :-

    Is planned in logical manner

    Discontinuities

    Skill - based reward systems mainly reward :-

    Learning

    Factual information

    People learn best and more when they :-

    Do things themselves

    Successful HRD company has an excellent :-

    Learning environment

    In learning process, initially, there is :-

    Rapid rise

    Growth & development

    Correct Answer

    HR Manager has to consider these dimensions while planning forcareer developmental activities:-

    The gap between skills possessed by employee and those requiredfor the job

    ________ of job requirements & environments limit the appraiser'scapacity for predicting potentials.

    Many past employers are reluctant to give any information toanother company other than the :-

    If 360 degree Appraisal is not designed & conducted well, there arechances of :-Employee developing wrong perceptions / attitudes about his

    assessors

    The management must ensure to create conditions for ________ ofits employees.

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    In planning one's own career development, an individual should :-

    Plateauing

    Commitment

    Acting out managerial problems

    Guidance through advice / suggestions

    Study of specific organisational problem

    Unstructured group interaction

    Employers today are engaged in marketing themselves to :-

    Future recruits , Future customers

    Career progression is directly related to job performance.

    True

    A job description becomes a vehicle for ________.

    Organisation change & improvement

    If the appraisal interview is conducted well, it :-

    False

    Background investigation

    Which is the least predictable & most important asset?

    Human resource

    HRD systems are :-

    Assess his interests / skills & values , Establish career goals , Utilisedevelopment opportunities

    During mid-career stage, when the upward mobility of an employeestops, it is called ________.

    A key issue in planning for action is how to motivate ________ toorganisational change.

    Correct Answer

    Increases employee's acceptance of feedback , Increasessatisfaction with the interview , Motivates employee to improve infuture

    The three major strategies for using power to influence others in OD include :-Playing it straight , Using social networks , Going around the formalsystem

    In the stage of decline, the focus of employee is on factors likeachievement, esteem and autonomy.

    Verifying the educational accomplishments shown on theapplication is covered under :-

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    People intensive

    True

    Psychological contract

    Job data on features of the job can be collected from :-

    Most candidates are concerned about their ________.

    Salaries

    The opportunities are for new ________.

    Ventures

    True

    True

    Management development

    True

    Own career goals

    Participative system

    Individual differences and needs of new employees

    Now-a-days companies are tailoring benefit plans to suit employeeneeds and give employees some choice over how they receive theirtotal fringe benefit payment.

    Apart from having formal contract between employing organizationand individual employees, there has to be :-

    Employees who perform the job , Other employees who watch theworkers , Trade job analysts

    Positive reactions of participants very well indicate that the traininghas been successful.

    Some of the competencies like attitudes, skills, perspectives etcmay cut across all levels and departments in the company.

    ________ is more future oriented & concerned with education ofemployees to improve his performance.

    Trainees change their values / attitudes if they are encouraged toparticipate / discuss and discover desirable means.

    Career development, from an individual's point of view, involvesidentifying :-

    Many gain sharing plans include a ________ that helps to gather,assess and implement employee suggestions & improvements.

    Induction programme needs to be flexible and should take intoaccount :-

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    Strategic relevance

    Any system has to be based on :-Analysis of demand & supply

    Coach , Appraiser , Advisor

    Managers , Supervisors , Technical staff

    Stimulates development in peopleDefine role more clearly to avoid ambiguity in the expectations

    Tool to help employees overcome his weaknesses

    Training becomes necessary at the time of :-

    New system introduction

    Popularity of a person

    HRD is a total system with various :-Sub systems

    Management Information Systems

    Large Scale Interactive Process

    Strengths Weaknesses opportunities Threats

    Total Quality Management

    The Personnel needs of an organisation are identified in :-

    Human resource planning

    Work study is a systematic analysis of work in terms of :-

    People , Materials & machines , Work hours needed per output unit

    ________ in establishing performance standards refers to the extentto which standards relate to strategic objectives of the organisation

    In employee career development, a manager can play differentroles like :-

    The broad groupings conventionally used for occupational analysisinclude :-

    Correct AnswerEssential in view of continuous development of the organisationexpansion

    Peer Appraisal system suffers from one disadvantage : Peer ratingscan be based on :-

    While examining top management's style of managing people, HRDconsultants examine :-

    The leadership styles of managers , Human relation skills ofmanagers , Attempts to create a learning environment in company

    Correct Answer

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    In Traits Approach to appraisals, these factors are considered:-

    Dependability , Creativity , Initiative

    On-the-job training has certain drawbacks:-

    Low productivity , Errors , Damages

    Hub

    Organizational Development

    Rules

    Supports

    Now-a-days, succession planning can be computerised.

    True

    The following can influence the employee's QWL immensely :-

    Satisfactory work

    Observation of performance , Regular discussion with staff

    Sub-baticals

    M. M. Khan remarks that HRD is the process of :-

    Increasing knowledge , Capabilities , Positive work attitudes

    Criterion deficiency

    HRD functions are aligned with business ________ & strategies.

    Goals

    Employee's performance is influenced by these factors :-

    Ability , Motivation , Environment

    According to Terry the essential information needed for a jobevaluation is :-

    The make up of a job , The relation of a job to other jobs , Job'srequirement for competent performance

    Correct Answer

    Line managers have a great role in assessment of training needs oftheir staff members. They can do it by way of :-

    HR Manager can make use of ________ for making careerdevelopment more effective in case of senior executives.

    When performance standards focus on single criterion & excludesother important but less quantifiable performance dimensions, thenthe appraisal system is said to suffer from ________.

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    True

    Strategic business planning

    The following is not an essential objective of HRD :-

    Training

    The common qualities of an employee in an organisation include :-

    Quality orientation , Cost consciousness , Entrepreneurship

    Learning principles

    Training is linked with :-

    Draw

    One of the barrier to the improvement of QWL is :-

    Lack of financial resources

    True

    True

    HRP has to be finally integrated into the other areas of theorganisation's strategy.

    ________ has to go through a participative cycle involving severallevels of executives.

    To minimize the utilization of human resources for the achievementof individual

    ________ is the most significant sub - system contributing to all HRDdevelopment dimensions.

    A proper understanding of ________ on the part of trainer helps a lotin structuring effective training experiences.

    Performance appraisal , Career development , Special in housetraining programme

    HRD audit has been found to ________ attention of employees at

    various levels.

    The Forced choice method has a limitation of cost of establishingand maintaining its validity.

    In sensitivity training, the interaction of participants is facilitated bya professional behaviour scientist.

    A behavioural check list developed for a "Service Engineer" forappraising his performance can include :-

    Reacts quickly to customer needs , Able to find out fault , Hasknowledge of Technical developments

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    The 3rd change activity involves :-

    Developing political support for change

    External environment

    Work environmentMotivation

    Ability

    Most HRD audit fails due to failures of :-

    Implementation

    Good HRD Practices are those which :-

    The hard side

    HRD audit can be a means to :-

    Improve communications , Improve trust on management

    Subordinate Appraisal

    Subordinate Appraisals are good to assess :-

    In Tell-and-sell Interview, employee gets an opportunity to:-

    Release his frustrated feelings

    HRM Function consists of 3 main sub functions :-

    HRD , Workers affairs , H R Administration

    Contrast error

    The concept of HRD is partially of humanism.

    False

    A no of things prove useful in career development are :-

    Resignations , Better performance , Mentors

    Correct Answer

    Need to be identified , Need to be implemented cost effectively ,Contribute to 1 or more of the 3 `Cs'.

    Much of the traditional TQM literature concentrates on what mightbe termed as :-

    In ________ manager's ability in the areas of planning / organising/budgeting/ analytical ability are not evaluated properly.

    Leadership qualities , Delegation of authorities , Interest insubordinates

    If an average employee is rated 'Unproductive' when compared to aStar performer, it is :-

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    HRD Processes are ________.

    Intermediate variables

    Results Appraisals

    False

    False

    Motor co-ordination is classified under which specialisation?

    Physical characteristics

    True

    When all the employees are about average, it is :-

    Error of Central Tendency

    Attitudes, values & habits

    Applications - in job description should necessarily include :-

    Form of application , Closing date , Address for forwarding

    Problem identification

    Who makes a major difference to an organisation?

    People

    ________ often give employees, responsibility for their outcomes andsense to accomplish targets.

    When new employees undertake parts of an Induction programmetogether, their Induction is regarded as a Group Activity.

    Assessment of an employee's potential must be related to hiscompetence in his present job.

    A comprehensive job analysis programme is an essential ingredientof sound personnel management.

    The following have been classified under competencies though theymore often deal with patterns of working :-

    ________ is a critical step in planning for improvement inperformance in appraisal interviews.

    The objectives to publish information must fulfill the followingconditions :-Give a comprehensive and accurate job description , Attract theattention of maximum number of potentially suitable candidates ,Give a favourable image of the organisation

    To assess adequacy of existing HRD structure, HRD auditorsexamine :-

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    True

    HRM

    Changing job , Staring employment

    True

    Smooth transition

    Training needs arise at these levels:-

    Group , Organisational , Individual

    Work environment

    Sensitivity training provides managers with :-

    Training employee , Transferring employee , Motivating employee

    MBO system, in many organisations is integrated with :-

    Measures of Customer satisfaction , Mentoring systems

    Is a feasible & tangible output

    Line manager's perception about HRD staff , Attitude, values &developmental needs of HRD staff , Existing skill base of HRD staff

    A letter of application or a CV is sometimes used as a kind ofselection device.

    If proper ________ activities have been conducted, there should beno need to masquerade the salary.

    Formal assessment of specific training needs for an individual mayarise at the time of :-

    HRP must be based on the most comprehensive & accurateinformation that is possible.

    Succession planning ensures ________ which is the dream of everyHR Department.

    Induction serves the purpose of integrating the new person into________.

    Employing organizations should have positive attitudes and actionstowards new employees :-

    To help them adjust to new surroundings , To gain their confidenceand commitment , To avoid employee turnover

    Increased awareness of their own behaviour , Greater sensitivity tobehaviours of others , Increase understanding of group processes

    After assessing performance problem, the actions that can be takento improve performance would be :-

    Quality control concept is applicable in situations where endproduct :-

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    ________ places the employees in an actual work situation.

    On-the-job training

    Creating a felt need for change

    In an Appraisal interview, Appraiser should encourage employee :-

    To participate actively

    Sensitivity training

    Individuals

    Predicting potential of subordinates is done by :-

    Using judgement on the basis of their current performance

    The model of planning as a people process has benefits to :-

    Groups , Divisions , Constituent companies

    Increased productivity, decreased wastage & cost

    Insight into content & techniques of training

    Actual improvement in performance after trainingChange in behaviour on the job

    Major kinds of reward systems interventions are :-

    Promotions , Benefits , Bonus pool

    Potential evaluation helps in identifying :-

    High-flyers & Dead Wood

    Practically, no learning can take place when the task is :-

    Complex

    Management succession is a direct responsibility of :-

    CEO & Top Management

    Follow-up interviews

    One of the more fundamental axioms of OD is that people's

    readiness for change depends on ________.

    ________ increases tolerance for individual differences, openness,listening skills of a manager.

    Generally, for immediate future, succession plans are preparedfor :-

    Correct Answer

    After about 3 months employment, formal ________ are conductedas part of Induction programme.

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    Normally jobs tend to :-

    Be dynamic

    Social adaptation

    True

    A first step in overcoming resistance is to learn :-

    How people are experiencing change

    The questionnaire method of HRD audit helps in Bench-marking.

    True

    True

    Praise

    HRD audit examines linkages with other :-

    Systems

    Answers to relevant questions may be recorded

    Understanding of what the work involves & direct observations

    Usually employed by engineering consultants

    A time consuming procedure

    The production schedules comprises details like :-

    Screening interview

    The following tamper the constitutionalism of an organisation :-

    The success of gain sharing depends on :-

    Organizations should take positive measures to facilitate ________ ofnew employees through Induction.

    Preparing & publishing information of the recruitment processrequire very special attention & skill.

    Many organisations use the techniques of confidential reports forperformance appraisals.

    ________ is the powerful motivator that should be used at thebeginning of appraisal interview.

    Correct Answer

    Product qualities , Production methods , Machinery needed &available

    The ________ is an excellent opportunity for management todescribe the jobs in enough details.

    Bias on part of management , Lack of privacy , Improper process ofdiscipline

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    Scare resources & influence

    Job analysis is used as a foundation for job evaluation.

    True

    ________ plays a greater role in employee's satisfaction.

    Compensation

    True

    People taking up new employment have these difficulties :-

    If Appraisals are not conducted properly, it can lead to :-

    Wastage of time , Feeling of frustration , Strategic failure

    Job related

    No definite plans for effective utilisation of manpower skills

    Strategic planning requires the planners to assess :-

    PEST Analysis

    Performance Ratings must be ________.

    Job related

    Class specifications , Existing job descriptions , Organisation charts

    Learning is closely related to :-Attention and concentration

    Appraisal interviews should be finally directed towards :-

    Finding solutions to performance problems

    Return on Investment

    Employee size of organisation , Sharing process , Employeeacceptance & co-operation

    The different groups or coalitions compete with one another for________.

    Result Methods of appraisal are good for reward and promotiondecisions.

    Feeling of Insecurity , Break in continuity , No credit for past

    achievements

    The information asked during the comprehensive interview shouldnecessarily be :-

    ________ is not an important prerequisite to make HRD programmesuccessful.

    Some of the sources for collection of background information for jobevaluations are :-

    Correct Answer

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    Long Term Planning

    Short Term Planning

    Evaluation

    TQM systems require a high degree of ________ of employers.

    Involvement

    Personality traits

    Job descriptions are written by ________.

    Personnel department or its representatives

    HRD & HRM are often used interchangeably.

    True

    Job identification is also known as ________.Original position

    Experience , Education , Temperament

    Feedback interview

    True

    ________ gives the employees a feeling of gaining something extra.

    Fringe benefits

    When costing projects

    Sales figures , Production output

    Training should be evaluated to determine its effectiveness.

    True

    While assessing potentials, appraiser should not heavily rely on theemployee's :-

    While identifying potential successor , importance should be givento factors like :-

    In performance management, ________ provides employees withknowledge of results of their evaluation and allows manager andemployee to discuss current problems and set future goals.

    Individuals often act differently in real life situations than they do inacting out a simulated exercise.

    Balancing the cost between the utilization of plant & work force isespecially important :-

    In Results Method to appraisals, Manager can consider results inform of :-

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    Tendency to "Top out"

    Quality of Work Life

    Sufficient

    Pleased

    Qunatifying

    False

    The steps involved in potential evaluation are :-

    True

    True

    HRD is important in strategic management in how many ways?

    Two

    Which of the following is not a psychological characteristic?

    Colour discrimination

    Self-assessment

    In HRD audit, current skill base of employees is assessed through :-

    Customer satisfaction

    A comprehensive questionnaire is ________ to company excuse.

    The drawbacks of skill-based pay schemes are ________ and the lackof performance contingency.

    Correct Answer

    Employees of an organisation cannot participate in HRD audit. It isconcerned only with top management's views and goals.

    Exploring one's unused knowledge and skill , Reviewing present

    performance and Track record , Analysing one's specific traits,skills, behaviour

    Fairness & justice virtually dictate that if people are responsible forenhanced levels of performance & profitability they will want toshare in the benefits.

    Organisation change can be difficult for change agents also inaddition to participants.

    Someone who wants to take personal career developmentseriously, should engage in ________ .

    An examination of qualified employees , Job descriptions , Trainingprogrammes attended by employees

    Good HRD Practices generate employee satisfaction which in turncan influence :-

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    Administered

    False

    While teaching concepts or skills, a trainer should :-

    Provide variety of examples

    Review , Revamp , Rejuvenate

    The vision provides a purpose & reason for change & describes :-

    The desired future state

    False

    True

    In Career development, it is advantageous to have :-

    Proper placement

    Performance feedback

    Most HRD audit failures are due to failures of ________.

    Implementation

    Better employee perception of pay equity , Increased motivation

    An "Executive" in a Travel Agency can be appraised better by :-

    Customers

    True

    False

    In case study method of management development, cases areusually imaginary situations.

    The HRD Manager has a significant role to play in the existingpeople management system i.e. he has to :-

    Leading questions by manager help employee make diagnosis of

    the problem.

    In maintenance phase, many people experience psychologicaldiscomfort.

    ________ is most useful when it is immediate and specific to aparticular situation.

    It is necessary to communicate about reward systems to employeesto ensure :-

    Employee Career development can hardly take place withoutsupport & commitment of top management.

    HRD auditors conduct group interviews of union leaders, somestrategic clients and informal leaders.

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    Advantages of Traits Method are:-

    It is inexpensive to develop , Easy to use

    Essential aspect of Induction process is :-

    Relationships and contacts

    Language ability is categorised under :-

    Other features of a demographic nature

    The efficient units in job design include :-

    Positions , Departments , Divisions

    Effective communication

    To ask job applicants the following questions is a futile exercise :-

    The change agent can be :-

    True

    Reinforcement

    The first two elements of HRP system are :-

    Preparatory

    Fit

    Personnel Department

    True

    The Performance Standards provide :-

    Benchmark against which to evaluate Work Performance

    The basic principles of training design consist of :-

    The following about the changes can allay unfounded fears &speculations :-

    Make assessment of themselves , Whether they possessintelligence , If they have initiative

    Leader of the organisation , Head of the department , O DConsultant

    It is not actually necessary to seek external help in successionplanning.

    Learning is more effective when there is ________ in form of rewardsor punishments.

    It is very necessary to have the following between the boss & theemployee :-

    For administrative purposes the final employment offer should bemade by the :-

    Surveys have revealed that only few organisations use the internet.

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    Tendency to "Top-out"

    Dissatisfaction with payUsually in top-down manner

    Less performance contingent

    True

    HR Department

    Increased use of benefits to the employees result in :-

    Higher expectations

    False

    It is essential to train appraisers in Potential evaluation techniques.

    True

    HRD audit has led to strengthing recruitment :-

    Policies & procedures

    Strengths & weaknesses are usually :-

    Internal

    Training can :-

    True

    Identifying the components of tasks of final desired performance ,Arranging total learning situations in a sequence

    Correct Answer

    In appraisal interviews, an appraiser should attempt to establish aclimate of acceptance, warmth, support, openness and trust.

    ________ has the primary responsibility for over-seeing and co-coordinating appraisal program.

    The responsibility of implementing, supervising and evaluatingInduction lies only with HR Manager.

    In potential appraisal, appraiser should consider some of thesequalities in an employee :-

    Creative Imagination , Effective leadership , Sense of responsibility

    Reduce employees turnover , Reduce absenteeism , Lead to higherperformance ratings

    A trainer should concentrate developmental activities on categoryof "Problem Children" to get best results.

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    People

    Resignation' can result in career progression.

    True

    Skill - based reward systems have many benefits like :-

    Based on measures of productivity

    Simplest method of assessment

    Vary in their degree of sophistication

    Systematic analysis of work

    Training , Counseling , Rotational assignments

    The following is not an important concern of corporation :-

    Competitors growth & expansion plans

    Core ideology

    MBO

    The main contribution to HRD audit is to focus on :-

    Value added HRD

    Employees

    Create

    Total Quality Management

    Quality Control

    On the Job Training

    Most successful corporations believe that it is their ________ whoprovide them a competitive advantage.

    More flexible workforce , Less problems of absenteeism , Less workdisruptions

    Correct Answer

    HR Manager can choose some of these techniques for career

    development :-

    The fundamental basis of a vision for change is the organisation's :-

    In ________ individual goals and organisational goals are alignedproperly.

    If a manager assesses potential of an employee with a view togiving him a higher level job, the employee should have :-

    Better insight of inter-relationships , Capacity to deal with complexproblems , Analytical power

    If the corporation does not survive, there is little it can do to takecare of its :-

    Correct Answer

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    System approach to training

    Transfer of training can be achieved by maximising :-

    Similarity between training situation and the work situation

    Competencies

    Learning curves provide a method of :-

    Evaluating trainee's performance towards establishing goals

    Transparent appraisals , Open communication system

    Inadequate or inappropriate experience

    Plateaus in learning curve indicate that :-

    Good QWL creates :-

    Cordial atmosphere

    Induction Interviews of new employees are carried out by :-

    HR and Line Managers

    True

    Measurement of frequency of each behaviour

    Degree to which employee possesses certain characteristics

    Distinction between successful and unsuccessful performance

    Discussion of favourable and unfavourable incidents

    There is a series of interdependent systems, functionally linkedtogether & integrated into the work system of :-

    Without the following many tasks of the organisations may not becompleted cost effectively :-

    Job analysis is helpful in organisational planning in the followingways :-Defines labour needs in concrete terms , Co-ordinates the activitiesof the work force , Clearly divides duties & responsibilities

    In order that succession planning can be well accepted,organisations must have :-

    One of the factors that leads to a negative decision in therecruitment efforts is ________.

    The learners have to make extra efforts , The trainer has to provideadditional incentives to learner

    Trainees change their values / attitudes if they are encouraged toparticipate/discuss & discover desirable means.

    Correct Answer

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    Manager Appraisal

    Change in ways of performing

    True

    What is more likely to contribute to organisational success?

    A well trained & motivated workforce

    Final potential evaluation should be done by those who :-

    Job rotation helps an employee to :-

    Reduce boredom , Develop new ideas , Absorb new information

    Fit

    Who has the responsibility to investigate each potential applicant?

    Personnel administration

    Alignment

    Senior & middle management groups

    Quality product or quality service

    Job title including its code number is known as job identification.

    This is the traditional approach to evaluating an employee'sperformance :-

    In an Appraisal interview, while dealing with a problem area amanager should suggest :-

    Every induction and orientation exercise has to gear itself forintegrating employees into organisation and not a givendepartment only.

    When upward mobility stops for an employee, HR manager canthink of alternatives like :-Establishing additional career ladders , Altering expectations of

    employee with the help of mentors , Assisting them to chose newcareer

    Have adequate knowledge of future requirements , Knoworganisation's prospects, plans & policies

    The question of what between the `hard' & `soft' sides of TQMnecessitates a re-examination of existing HR policies & practices?

    HRD plays an important role in the _______ of employee's careerneeds & organisational career opportunities.

    The following groups propose long term business strategies toachieve the vision in their own division :-

    If a product or service meets or exceeds expectations time & againthen in the mind of customer it is a :-

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    True

    True

    True

    True

    False

    It is always desired that managerial vacancies are filled through :-

    Internal promotions

    No internal talent available

    Decision regarding successors

    Support & consultation in succession planning

    No work culture clashes

    Learning principles

    The HRD auditors visit only the corporate offices of the company.

    False

    Valid tests

    Duties & responsibilities

    The following serves as a guide in hiring :-

    Job specification

    There is a growing awareness by employers of the value of theemployer Brand'.

    Different application forms may be necessary for different kinds of

    work.

    In today's world of complex jobs and competition more than onerator need to evaluate employee performance.

    In MBO, employees establish objectives through consultation withHR Manager.

    Correct Answer

    While setting goals with employee, in an appraisal interview, themanager should :-

    Emphasize employee's strengths , Concentrate on opportunities forgrowth , Establish specific action plan

    A proper understanding of ____ on the part of trainer helps a lot instructuring effective training experiences.

    Which of the following can be extremely valuable tool in theselection process?

    The most prevalent thinking is that Job description should bewritten in terms of :-

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    List of Att

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    13

    14

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    18

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    20

    21

    22

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    24

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    25

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    mpted Questions and Answers

    Manufacturing processes

    Developmental decisions

    Critical Incident

    The review of HRP plan cab be incorporated into ________.

    An annual general review of corporate objectives

    Culture

    Relations to other jobs

    Training & skill development

    The challenges include a fast movement to become ________.

    Customer driven

    ________ produces human resource plans.

    HR Planning unit

    Discontinuities

    Growth & development

    Plateauing

    There has been a general feeling that quality control concepts areapplicable to ________ only.

    Assessment of an employee's potential is done, in most of theorganisations, to facilitate ________.

    ________ occurs when employee behaviour results in unusual failureor unusual success in some part of the job.

    It is important to inculcate the ________ of the company whilegrooming the successor.

    ________ gives an idea of the vertical relationships of work flow &procedures.

    An internal part of most new work systems is a greatercommitment to ________.

    ________ of job requirements & environments limit the appraiser'scapacity for predicting potentials.

    The management must ensure to create conditions for ________ ofits employees.

    During mid-career stage, when the upward mobility of an employeestops, it is called ________.

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    Commitment

    A job description becomes a vehicle for ________.Organisation change & improvement

    Most candidates are concerned about their ________.

    Salaries

    The opportunities are for new ________.

    Ventures

    Management development

    Participative system

    Strategic relevance

    Graphology is commonly known as ________.

    Handwriting analysis

    Problem children

    Generally a vision describes ________ of the organisation.

    The core values & purposes

    Commitment

    Plateaus

    A key issue in planning for action is how to motivate ________ toorganisational change.

    ________ is more future oriented & concerned with education ofemployees to improve his performance.

    Many gain sharing plans include a ________ that helps to gather,assess and implement employee suggestions & improvements.

    ________ in establishing performance standards refers to the extentto which standards relate to strategic objectives of the organisation

    ________ are those people who have great potential and genuinecapacities but not utilising it at all.

    If there is no ________ the organisational tasks may not be done atall or are done at a slow pace.

    Occasionally, learning curves show ________, which are the areas inthe learning curve which indicate no progress in learning.

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    Reward review

    Gain sharing

    Dead wood

    An important point during the initial screening phase is to ________.

    Identify a salary range

    Sub-baticals

    Criterion deficiency

    HRD functions are aligned with business ________ & strategies.

    Goals

    Strategic business planning

    Training

    Learning principles

    Draw

    Subordinate Appraisal

    ________ is the process where by managers have to decide whodeserves increments, bonus and other tangible incentives based onindividual performance.

    ________ involves paying employees a bonus based onimprovements in the operating results of an organisation.

    Employees who are incompetent / unsatisfactory & have lowpotential for growth are termed as ________.

    HR Manager can make use of ________ for making careerdevelopment more effective in case of senior executives.

    When performance standards focus on single criterion & excludesother important but less quantifiable performance dimensions, thenthe appraisal system is said to suffer from ________.

    ________ has to go through a participative cycle involving severallevels of executives.

    ________ is the most significant sub - system contributing to all HRDdevelopment dimensions.

    A proper understanding of ________ on the part of trainer helps a lotin structuring effective training experiences.

    HRD audit has been found to ________ attention of employees atvarious levels.

    In ________ manager's ability in the areas of planning / organising/budgeting/ analytical ability are not evaluated properly.

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    HRD Processes are ________.

    Intermediate variables

    Results Appraisals

    Problem identification

    HRM

    Smooth transition

    Work environment

    ________ places the employees in an actual work situation.

    On-the-job training

    Creating a felt need for change

    Sensitivity training

    Follow-up interviews

    Social adaptation

    Praise

    ________ often give employees, responsibility for their outcomes and

    sense to accomplish targets.

    ________ is a critical step in planning for improvement inperformance in appraisal interviews.

    If proper ________ activities have been conducted, there should beno need to masquerade the salary.

    Succession planning ensures ________ which is the dream of everyHR Department.

    Induction serves the purpose of integrating the new person into________.

    One of the more fundamental axioms of OD is that people'sreadiness for change depends on ________.

    ________ increases tolerance for individual differences, openness,listening skills of a manager.

    After about 3 months employment, formal ________ are conductedas part of Induction programme.

    Organizations should take positive measures to facilitate ________ ofnew employees through Induction.

    ________ is the powerful motivator that should be used at thebeginning of appraisal interview.

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    Screening interview

    Scare resources & influence

    ________ plays a greater role in employee's satisfaction.

    Compensation

    No definite plans for effective utilisation of manpower skills

    Performance Ratings must be ________.

    Job related

    TQM systems require a high degree of ________ of employers.Involvement

    Job descriptions are written by ________.

    Personnel department or its representatives

    Job identification is also known as ________.

    Original position

    Feedback interview

    ________ gives the employees a feeling of gaining something extra.

    Fringe benefits

    Walton's 8 factors

    Success or failure

    Tendency to "Top out"

    The ________ is an excellent opportunity for management todescribe the jobs in enough details.

    The different groups or coalitions compete with one another for________.

    ________ is not an important prerequisite to make HRD programmesuccessful.

    In performance management, ________ provides employees withknowledge of results of their evaluation and allows manager andemployee to discuss current problems and set future goals.

    ________ are considered as most comprehensive criteria formeasurement of QWL.

    The ________ of TQM depends on the way it is made to work byemployees at all levels.

    The drawbacks of skill-based pay schemes are ________ and the lackof performance contingency.

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    Self-assessment

    A comprehensive questionnaire is ________ to company excuse.

    Administered

    Performance feedback

    Most HRD audit failures are due to failures of ________.

    Implementation

    Reinforcement

    HR Department

    People

    MBO

    Inadequate or inappropriate experience

    Alignment

    Learning principles

    Identify critical positions

    A customer who buys your product or service has certain ________.

    Expectations

    Someone who wants to take personal career developmentseriously, should engage in ________ .

    ________ is most useful when it is immediate and specific to aparticular situation.

    Learning is more effective when there is ________ in form of rewardsor punishments.

    ________ has the primary responsibility for over-seeing and co-coordinating appraisal program.

    Most successful corporations believe that it is their ________ whoprovide them a competitive advantage.

    In ________ individual goals and organisational goals are alignedproperly.

    One of the factors that leads to a negative decision in therecruitment efforts is ________.

    HRD plays an important role in the _______ of employee's careerneeds & organisational career opportunities.

    A proper understanding of ____ on the part of trainer helps a lot instructuring effective training experiences.

    The simplest way of starting succession planning process is to________.

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    Job duties & responsibilities

    ________ gives the reader a quick capsule explanation of the contentof a job usually in 1 or 2 sentences.

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