HR CompleteComprehensive HR protection and support for your clients

HRCOMPLETE

2016

Dedicated HR Compliance and Strategic Support With HR CompleteHR Complete gives business owners and managers the tools and help they need to protect and grow their businesses:

Dedicated HR ProYour clients will be partnered with one of our certified HR Pros, who will help your clients identify vulnerabilities and opportunities, and ensure they reach their HR compliance and strategic goals.

Custom Handbooks

HR Navigator is your clients’ all-in-one compliance workbook. Categorized into easy-to-find sections, HR Navigator keeps your clients’ HR paperwork and plans all in one place.

HR Navigator

Unlimited SupportAlong with a dedicated HR Pro, your clients will enjoy unlimited support from our entire team of HR Professionals, so they will always have a place to turn with their HR questions and crises.

Custom Job DescriptionsWe’ll develop job descriptions specifically for your HR Complete clients, so they target and attract the right employees for their businesses, and keep their job functions organized.

Online HR ResourcesYour clients will have access to a library of training-on-demand presentations, popular Q&As, exclusive articles, regular newsletters, and interactive webinars on the latest compliance issues.

Your clients’ dedicated HR Pro will work with your clients to create custom handbooks, offer letters, checklists, and other HR materials, tailored to the specific needs of their organization.

HR ConciergeOur live chat feature gives your clients instant access to a member of our HR team to help them identify their HR issues and find the resources they need — quickly and efficiently.

Milestone MarkersThroughout the HR Complete process, your client’s HR Pro will recognize their progress towards their HR goals and milestones. Whether it be a small gift or congratulatory note, the HR Pro will truly personalize the service.

How HR Complete Works: Phases 1 - 2

HR Complete begins with a client interview and HR audit. A certified auditor completes a thorough assessment of your client’s business to identify any compliance gaps. Your client’s HR Pro will then use the results to build a custom HR Action Plan to achieve compliance and incorporate best practices. As an added value to your clients, you have the option of certifying HR Auditors from your organization to conduct on-site audits with your clients. Our set-up fee is waived when you perform the audit.

HR Audit & Action Plan

INITIAL INTERVIEW AUDIT ACTION PLANWELCOME KIT

Once the Action Plan is in place, your client’s HR Pro will schedule monthly virtual meetings to execute it. The first priority is compliance — minimizing the risk of fines or lawsuits, which can be devastating. Your clients’ HR Pro will develop custom materials and train the client on key HR functions, practices, and rules.

Compliance

CUSTOMHANDBOOKS

WAGE AND HOUR

BENEFITS COMPLIANCE &

ADMINISTRATION

HIRING & TERMINATIONS

NEW HIREPACKET

JOBDESCRIPTIONS

Areas of focus include

Typical duration: 1 month

Typical duration: 3-9 months

For businesses today, compliance is only half the HR story. Once the compliance issues are stabilized, HR Complete shifts focus from protection to value creation. Your client’s HR Pro will develop strategic tools to help the client foster a productive, efficient workplace, attract and retain great employees, and build a company culture that accomplishes their business goals.

Strategic Plan

After the building blocks are in place, your client’s HR Pro will work with your client to continually develop, update, and refine the client’s HR processes, incorporating the latest best practices and regulatory changes.

Ongoing Improvements

PERFORMANCEMANAGEMENT

EMPLOYEE RECOGNITION

MANAGERTRAINING

SUCCESSIONPLANNING

COMPANY CULTURE

ORG CHARTDEVELOPMENT

EMPLOYEERELATIONS

COMPENSATIONSTRATEGY

ANNUALHANDBOOK REVIEW

GROWTH OFCOMPANY CULTURE

BEST PLACE TOWORK AWARDS

TRAININGIMPLEMENTATION

HR PROGRAMREFINEMENT

NEW BEST PRACTICES

LAW/COMPLIANCE UPDATES

How HR Complete Works: Phases 3 - 4

Areas of focus include

Areas of focus include

JOB DESCRIPTIONMAINTENANCE

HR COACHING

Typical duration: 6-12 months

Continuing

DIVERSITY &INCLUSION

The Risks of Non-ComplianceResearch shows that the risks of non-compliance in HR have never been higher, whether it be employee lawsuits or government fines. And many small businesses may not be aware of their compliance risk. Consider the following statistics:

Protection and Peace of Mind With HR CompleteDon’t let your clients go it alone. Rely on the expertise of our HR Professionals to guide your clients through all of the complexities of HR compliance, and help them develop winning HR action and strategy plans to grow their businesses.

avg. HR Pro user rating for 5 years

running

4.8/5 98%of clients would recommend our

services to others

consulting services for all 50 states

available 12 hours a day

Our Menu of Services

HR Complete ServicesHR Navigator Compliance Workbook Diversity/Inclusion Training

Custom HR Action Plan Performance Evaluation Program Development

Custom Employee Handbook Reward & Recognition Program Development

Strategic HR Needs Gap Analysis Employee Survey

HR Policy Development & Research Employee Crisis Management

Employee Relations Consulting Risk Consulting & Training

Compensation Analysis New Hire Orientation Program Guidance

Retention & Turnover Analysis Unemployment Guidance

Organizational Chart Development EEOC/DOL Issues

Best Practice Guidance Fair Labor Standard Act (FSLA) Coaching

New Hire Packet Development Employee Interview Prep

Manager Training Company Culture Guidance

Termination Support Document Creation and Customization Services

I-9 Compliance Audit On-site Training**

** Additional fee applies

* Offered through referral partner

Below is a list of services available to your clients with HR Complete. Your client’s dedicated HR Pro will work with your clients to determine which services are right for their organizations.

Premium HR Support Center Access (included with HR Complete Services)

Unlimited Ask the Pro Access HRProMobile (Our iOS and Android Mobile App)

Job Descriptions Library HR Concierge Live Chat Assistance

HR Podcasts Federal & State Laws

Law Alerts Articles

Policy Library HR Advisor Monthly Newsletter

Topical Quick Guides Training On-Demand Library

HR Documents, Forms, and Letters

Program Pricing

Cost Comparison

In-House HR Manager

Based on $99,720 avg. annual salary1

HR Consultant HR Complete

$8,310/mo $2,000/mo $199/moFor up to 24 employeesAssumes $100/hr and

20 hours/mo

a

Pricing below is presented in wholesale rates. You have the flexibility to determine what amount to chargeyour clients.

1 Source: U.S. Department of Labor

Set Up Fee*

HR Auditor Training**

The setup fee covers the initial HR audit and custom HR Navigator workbook for each new HR Complete client.

This price is a one-time, per person, charge. Each individual being trained and certified as an HR Auditor will attend a two hour training, take the subsequent exam, conduct a mock audit, and attend a one-on-one orientation call with an HR Professional.

$250

$300

* Waived if one of your internal HR auditors conducts the audit. See HR Auditor Training option below.

** Optional for affiliates that want to conduct on-site audits rather than have HRAnswerLink conduct a virtual audit for the client.

*** Includes up to 3 states. Each additional state is $25 per month.

Your Monthly Price***

The price for HR Complete varies based on the size of the client organization.

$1991-24 employees

$24925-49 employees

$29950-99 employees

$399100-249 employees

Call us for a quote

250+ employees

HRCOMPLETE

Get StartedTo learn more about how HR Complete can benefit you and your clients, contact:

wecare@myhrsupportcenter.com

About HRAnswerLinkHRAnswerLink is the industry-leading provider of on-demand Human Resources products and services. More than 700 business service providers and over 70,000 organizations nationwide rely on us to help manage their HR compliance and employee management issues. When you partner with HRAnswerLink, you drive the relationships with your clients. We offer a fully branded HR portal, 1-on-1 HR consultations, comprehensive user analytics, training and support, and more. All at an incredible value. We’ve also been named one of the nation’s Top 25 Best Small Workplaces by Great Place to Work and Fortune magazine. Contact us to learn more about why our clients trust us to answer over 17,000 questions each year, and why 98% percent of them would recommend us to others.

“Great resource for smaller business owners that do not have their own HR department! The HR Pro was very knowledgeable and helpful, and I had a response back within an hour. Thank You!”

JohnLoomis, CA