HR Competencies

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that governs the student’s use of the SHRM Learning System materials.

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What Is a Competency?

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Competencies combine

knowledge, skills, abilities,

and other characteristics

that we need to succeed in

our profession. Skills

KnowledgeAbilities

SHRM Competency Model

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HR’s Constituencies

From senior management to new hires

Across organizational divisions

With entire workforces and individual employees

With internal and external stakeholders

SHRM HR competency model reflects multiple constituencies.

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Nine Competencies

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SHRM-CP and SHRM-SCP

All HR professionals

Advanced HR professionals

“Align HR and

business

strategy, goals,

objectives”

“Understand

strategic

relationship

between HR and

core functions”

Leadership and Navigation

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All HR professionals

Facilitate others’ achievement

Manage the influences of internal

and external environments

Advanced HR professionals

Act as change agent to support

the organizational strategy

Ability to direct and contribute to initiatives and processes

within the organization

6

Leadership and Navigation in Action

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Take the example of “facilitating others’

achievement.”

Abilities

Knowledge

Skills

• What traits or characteristics must you have?

• What knowledge must you have?

• What must you do?

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Ethical Practice

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All HR professionals

Act with integrity

Encourage others to act with integrity

Advanced HR professionals

Withstand internal and external pressures to

ensure that ethical decisions are made

and supported

Ability to integrate core values, integrity, and accountability

throughout all organizational and business practices

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Ethical Practice in Action

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Take the example of “avoiding conflicts of

interest.”

Abilities

Knowledge

Skills

• What traits or characteristics are necessary in these situations?

• What knowledge must you have?

• What must you do?

9

Business Acumen

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All HR professionals

Understand internal business partners

Understand external influences

Use metrics and data analysis

Advanced HR professionals

Understand and interact with high-

level systems, strategy, and

initiatives

Ability to understand and apply information to contribute to

organization’s strategic plan

10

Business Acumen in Action

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Take the area of “data analytics.”

Abilities

Knowledge

Skills

• What traits or characteristics help you excel?

• What knowledge must you have?

• What must you be able to do?

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Relationship Management

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All HR professionals

Support relationships

Build networks

Promote shared interests

Advanced HR professionals

Use effective relationships to

advance HR and organizational strategies and

objectives

Ability to manage interactions to provide service and to

support the organization

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Relationship Management in Action

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Take the example of “being mindful of common

interests when negotiating.”

Abilities

Knowledge

Skills

• What traits or characteristics must you have?

• What knowledge must you have?

• What must you do?

13

Consultation

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All HR professionals

Helping others achieve their goals

Creating and facilitating solutions

to support achieving goals

Advanced HR professionals

Guide major initiatives in HR and throughout the organization

Ability to provide guidance to organizational stakeholders

14

Consultation in Action

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Take the example of “guiding a major HR

initiative.”

Abilities

Knowledge

Skills

• What traits or characteristics must you have?

• What knowledge must you have?

• What must you do?

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Critical Evaluation

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All HR professionals

Gather information and resources

Make fact-based decisions

Advanced HR professionals

Translate information

to make decisions and

recommendations

Ability to interpret information to make business decisions

and recommendations

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Critical Evaluation in Action

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Take the task of “analyzing HR performance” and

recommending new directions.

Abilities

Knowledge

Skills

• What traits or characteristics must you have?

• What knowledge must you have?

• What must you do?

17

Global and Cultural Effectiveness

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All HR professionals

Maintain an open perspective

Work to understand others

Advanced HR professionals

Ensure cross-cultural strategies,

harmony, and organizational

success

Ability to value and consider the perspectives and

backgrounds of all parties in global business

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Global and Cultural

Effectiveness in Action

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Take the example of “harmonizing different cultures

within the organization.”

Abilities

Knowledge

Skills

• What traits or characteristics must you have?

• What knowledge must you have?

• What must you do?

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Communication

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All HR professionals

Present and receive information

Communicate to achieve objectives

Advanced HR professionals

Communicate effectively in high-stakes and high-

visibility situations

Ability to effectively exchange information with

stakeholders

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Communication in Action

© SHRM

Take the example of “communicating to manage

during and after a crisis.”

Abilities

Knowledge

Skills

• What traits or characteristics must you have?

• What knowledge must you have?

• What must you do?

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