HPT - Company Profile 12092014 Dalma Mall – Level One " Dalma Mall – Ground floor " Abu Dhabi...

HiPHONE TELECOM THE ANSWER TO YOUR COMMUNICATION NEEDS

© Copyright 2014

COMPANY PROFILE

HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved

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Table of Contents 1. HiPHONE TELECOM Company Profile ...................................................... 3

2. The Management Team ............................................................................ 3

3. The HiPHONE TELECOM Mission ................................................................ 4

4. The HiPHONE TELECOM VISION ................................................................. 4

5. The 5 HiPHONE TELECOM Core Company Values ................................ 5

6. Our Dedicated Customer Services .......................................................... 5

7. Company Objectives ................................................................................. 6

8. Our Product Portfolio .................................................................................. 6

9. The core areas of our business strategy are as follows: ....................... 7

11. HiPHONE TELECOM Expansion Plan ....................................................... 8

12. HiPHONE TELECOM Achievements ........................................................ 8

13. HiPHONE TELECOM Shop ......................................................................... 9

14. HiPHONE TELECOM Branch Locations ................................................. 10


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1. HiPHONE TELECOM Company Profile

HiPHONE TELECOM is a professional supplier of mobile phones and mobile

phone peripheral accessories throughout the United Arab Emirates (UAE).

HiPHONE TELECOM has a sister company by the name MOBICOM.

HiPHONE TELECOM was established in 1994 with the opening of a single retail

outlet.

The HiPHONE TELECOM structure is comprised of talented individuals carefully

picked for their roles by a stringent selection process. The company structure

forms the backbone of our operation and is based on the following

functionalities.

Ø Confident decision making defined by role

Ø Effective internal communication system

Ø Efficient sales reporting system

Ø A full understanding of responsibilities, authority and accountability

Ø Assiduous financial control

2. The Management Team

Our management team comprises a group of carefully selected individuals

chosen for their academic flair, individual personality and innovative vision for

the future of HiPHONE TELECOM. Managers are selected via a series of

interviews and tests. The following points are considered in the selection

process.

Ø Solid academic background

Ø Business history and experience

Ø Telecom Market knowledge

Ø Team Spirit

Ø Creative vision


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3. The HiPHONE TELECOM Mission

By partnering with the most reputable organizations in our industry, our mission

is to deliver the most current and efficient communication technology to our

customers. We combine leading customer service, extensive field knowledge

and ethical values with passion and dedication to effectively anticipate,

respond to and deliver solutions to our customers' needs. At HiPHONE

TELECOM, we believe that customer service doesn't stop at the sale of a

product. We continue to provide customers with support, knowledge and

advice through a dedicated after sales customer satisfaction service.

1. To provide our customers with the latest mobile technology.

2. To inspire optimism and happiness through innovative mobile solutions.

3. To continually search for new ways to create true value for our customers.

4. The HiPHONE TELECOM VISION Our vision is to be the number one telecommunications solution provider in

the Gulf region. We continue to strive towards becoming the leading

company in the minds of personal telecommunications users. As we continue

to grow as a company, we are naturally gravitating towards becoming not

only a major market dealer, but a major sub distributor to other retail outlets.

We aspire to deliver the highest standard of customer service and create true

value for the end user. We want to enrich people's lives through the

deliverance of the most advanced communication technology. We will

achieve these goals through the continuous reinforcement of our product

portfolio, by being cost-effective and by strengthening our corporate culture

of creativity and challenge.


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5. The 5 HiPHONE TELECOM Core Company Values

1. Trust is the foundation of HiPHONE TELECOM: we remain independent,

impartial and honest.

2. Customer Service is at the heart of everything we do.

3. We take pride in delivering quality and value for money.

4. Innovation and new technology are the foundations of our organization.

5. We respect each other and celebrate our diversity so that everyone can

achieve their best.

Powered by an efficient, reputable Original Equipment Manufacturer (OEM),

we have established an excellent supply chain, which is supported by a strict

quality control system and advanced management policy. Our high level of

customer service is a prominent market advantage. Our organization believes

whole-heartedly in the application of committed value.

This means; no compromise on quality and no room for error. Consequently,

our customer service department strives to supply all customers with reliable,

high quality communication services.

6. Our Dedicated Customer Services

v Trust is the foundation of HiPHONE TELECOM: we remain independent,

impartial and honest.

v Customer Service is at the heart of everything we do.

v We take pride in delivering quality and value for money.

v Innovation and new technology are the foundations of our organization.

v We respect each other and celebrate our diversity so that everyone can

achieve their best.

HiPHONE TELECOM operates a policy of simplicity, respect and commitment:

simplicity in communication, provision of service and conflict resolution:

respect for our staff, customer and clients and in all areas of our work:

commitment in fully meeting our business objectives and loyalty values.


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7. Company Objectives

The key HPT company objectives span the entire business model from

employment to the final sale and customer after-care service.

Our core company objectives are as follows:

v To maintain the highest level of professionalism through the

employment of suitable and highly capable staff.

v To communicate and cooperate with our strategic partners as best we

can.

v To share knowledge and experience in order to maximize the

prosperity of relationships.

v To continually strengthen relationships with customers, distributors,

retailers and dealers through value and promotional incentives.

v To maintain consistent high levels of performance through continuous

staff training.

v To remain ethical in all business activities.

v To sustain a reputation as a market leader by excelling in the areas of

client satisfaction, quality, value and personable service.

v To maintain a profit margin that enables scope for company

expansion and simultaneously satisfies shareholder interests.

8. Our Product Portfolio

Our wide selection of accessories and parts are excellently manufactured

and carefully selected to ensure all products are of the finest and highest

quality in their class. Our product portfolio includes an extensive range of

mobile phones and mobile phone accessories. We stock batteries, chargers,

phone covers and cases, hands free kits, Bluetooth accessories, keypads,

headsets and more.


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9. The core areas of our business strategy are as follows:

Customers and Clients: These are the company's key assets and their

satisfaction is the indicator of our success. By constantly analyzing their needs

we are able to continue refining our business model to market requirements

and maintain a high level of financial sustainability.

Global and Local Communication: We interact with local and international

markets to understand where we can increase best practice and deliver

better service. By analyzing global business practice and applying it to our

local market we are able to bring the most efficient telecoms service to the

UAE.

At the heart of our core business strategy is 'precision'. That means precision in

communication, negotiation, risk assessment, market evaluation, expansion,

budgeting and the management of customer service. We rely on the most

advanced administrative and technical tools available to ensure we

maximize the potential of our business model. We employ the talents of those

who are capable of moving the company forward with innovation and

creative vision. Our ultimate goal is customer satisfaction. By satisfying the

customer we achieve customer loyalty and vital repeat business. Loyalty also

breeds popularity, which enables us to increase our market share


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10. HiPHONE TELECOM Expansion Plan

HiPHONE TELECOM has achieved quite a cornucopia of

milestone over just a few years, a highlight would be:

achieving an explosion in number of outlets totaling 22, the

pinnacle of these is 2 stores in the most prestigious malls in

the UAE. HiPHONE TELECOM was bestowed the honor of

being awarded the best retailer of the year. iSAFE and

Maestro has been launched as a brand name, this

would enhance the market penetration as it paves the

way to expand in both outlets and accessories of it's

own brand into the whole of GCC.

11. HiPHONE TELECOM Achievements

v HiPHONE TELECOM has won the SME's Best

Awards For YOUNG BUSINESS LEADERS as THE

BEST RETAILER OF the year in UAE'

v Dubai SME 100 (for the year 2012) Rank #51

v Dubai SME 100 (for the year 2013) Rank #24

v Arabia Fast Growth 500 + Turkey

v In 2006, HiPHONE Telecom were awarded second place at the

Techmart Awards for Nokia

Accessory Display, and in 2003

were awarded a certificate of

appreciation by Zayed University for

their efforts in organizing the first

UAE Products exhibition.

v ISO 9001 2008


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12. HiPHONE TELECOM Shop


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13. HiPHONE TELECOM Branch Locations

DUBAI, UAE

v Mall of the Emirates – Ground Floor v The Dubai Mall – Ground Level v The Dubai Mall – Level Two v The Dubai Mall – Reel Cinemas L2M v Mirdif City Centre – Level One v Deira City Centre – Level One v Deira City Centre – Mezzanine Level v Dubai Marina Mall – 1st Level v Dubai Outlet Mall – 1st Level v Business Village Deira – Ground Floor v Al Baraha

Sharjah, UAE

v Sharjah City Centre – Level One v Sharjah Mega Mall – Ground Floor

Ajman, UAE

v Ajman City Centre – Level One

Umm Al Quwain, UAE

v Umm Al Quwain Shop – King Faisal road

Abu Dhabi, UAE

v Dalma Mall – Level One v Dalma Mall – Ground floor v Abu Dhabi Mall – Level Two v Marina Mall – Level One

Fujairah, UAE

v Fujairah City Centre – Level One

Ras Al Khaimah, UAE

v Manar Mall – Ground Level

Al Ain, UAE

v Al Ain Mall – Ground Level


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BUSINESS VILLAGE BLOCK B OFFICE # 510 & 512

Tel. + 9714 29 46664

Fax. + 9714 29 46660

P.O.Box: 80890 Dubai, UAE

Email: [email protected]

Web: www.hiphonetelecom.com

HPT - Company Profile 12092014 Dalma Mall – Level One " Dalma Mall – Ground floor " Abu Dhabi...

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Transcript of HPT - Company Profile 12092014 Dalma Mall – Level One " Dalma Mall – Ground floor " Abu Dhabi...