Hp Performing a Hard Reset or Forced Reset
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Performing a Hard Reset or Forced Reset This document pertains to HP Notebook computers. A hard or forced reset erases all information in the computer's memory which may restore functionality. Resetting your computer forces the system to clear and reestablish the software connections between the BIOS and the hardware. Performing a hard or forced reset might fix the following conditions: Windows stops responding. Computer stops before Windows loads - no boot, blinking cursor on a black display, and errors relating to OS not found or a missing drive. Display suddenly goes blank and stays blank. Software freezes. Keyboard stops responding. The computer does not return from sleep or suspend mode. An external device stops responding. (Turn off the power to that device in addition to performing the steps in this document.) When performing a hard reset, you must disconnect or remove all peripheral devices. You should start and test the computer by itself, and then reconnect one peripheral device at a time. To resolve the start up or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP. Before beginning, turn the computer over and look for a battery compartment door. If there is no battery compartment, use the steps in the sealed or non- removable battery section. Reset a notebook with a removable battery To perform a hard reset on a computer with a removable battery, use the following steps: 1. Turn off the computer. 2. Remove the computer from any port replicator or docking station. 3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 4. Unplug the AC adapter from the computer.
Transcript of Hp Performing a Hard Reset or Forced Reset
Performing a Hard Reset or Forced ResetThis document pertains to HP Notebook computers.A hard or forced reset erases all information in the computer's memory which may restore functionality. Resetting your computer forces the system to clear and reestablish the software connections between the BIOS and the hardware.Performing a hard or forced reset might fix the following conditions: Windows stops responding. Computer stops before Windows loads - no boot, blinking cursor on a black display, and errors relating to OS not found or a missing drive. Display suddenly goes blank and stays blank. Software freezes. Keyboard stops responding. The computer does not return from sleep or suspend mode. An external device stops responding. (Turn off the power to that device in addition to performing the steps in this document.)When performing a hard reset, you must disconnect or remove all peripheral devices. You should start and test the computer by itself, and then reconnect one peripheral device at a time. To resolve the start up or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP.Before beginning, turn the computer over and look for a battery compartment door. If there is no battery compartment, use the steps in the sealed or non-removable battery section.Reset a notebook with a removable batteryTo perform a hard reset on a computer with a removable battery, use the following steps:1. Turn off the computer.2. Remove the computer from any port replicator or docking station.3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.4. Unplug the AC adapter from the computer.5. Remove the battery from the battery compartment.6. Press and hold down thePowerbutton for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.8. Press thePowerbutton to turn on the computer.9. If a startup menu opens, use the arrow keys to selectStart Windows Normally, and then press theEnterkey.10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.Reset a notebook with a sealed or non-removable battery
NOTE:You should not attempt to remove a sealed battery as doing so can void your warranty.1. Turn off the computer.2. Remove the computer from any port replicator or docking station.3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.4. Unplug the AC adapter from the computer.5. Perform the key press for your computer model using the instructions in the following table.
NOTE:The designated button combination varies by model and production date. If your computer is not listed below, see the User Guide for your specific model for the proper button combination.Common Model NameTypically Designated Button Combination
HP Envy 17 2D and 3DPress and hold thePowerand theBeatsbuttons for 8-10 seconds.
HP Envy 15-3000 seriesPress and hold thePowerand theBeatsbuttons for 8-10 seconds.
HP Folio 13Press and hold thePowerbutton for 8-10 seconds.
HP Envy 14 SPECTREPress and hold thePowerand theMutebuttons (on the right side of the palm rest) for 8-10 seconds.
HP Envy 4Press and hold thePowerbutton for 8-10 seconds.
HP Envy 6Press and hold thePowerbutton for 8-10 seconds.
HP Envy Spectre XTPress and hold thePowerbutton for 8-10 seconds.
HP Envy x2Press and hold thePowerbutton for 8-10 seconds.
6. Plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.7. Press thePowerbutton to turn on the computer.8. If a startup menu opens, use the arrow keys to selectStart Windows Normally, and then press theEnterkey.9. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.
