Howard Mosby, Chair

September 2, 2021

X P R E S S O P E R AT I O N S C O M M I T T E E

X p r e s s O p e r a t i o n s C o m m i t t e e T h u r s d a y, S e p t e m b e r 2 , 2 0 2 1P r o p o s e d A g e n d a

I. Call to Order – Howard Mosby, Chair

II. Approval of Minutes for July 1, 2021

III. Approval of Agenda for September 2, 2021

IV. Xpress Operations Performance Review – Jamie Fischer

V. Sugarloaf P&R Lot Construction Contract – Jennifer Ward and Sam Samu – Action Item

VII. Adjournment

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A R e g i o n a l Tr a n s i t O p e r a t o r w i t h i n t h e

XPRESS PERFORMANCE REVIEW

Jamie M. Fischer, PhD | September 2, 2021

Office of Transportation Performance & Innovation

► Ridership Productivity

►Xpress Fare Revenue

►System Reliability

►Customer FeedbackMore Survey Results

XPRESS SYSTEM PERFORMANCE

VANPOOL PERFORMANCE

► Routes & Ridership

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Aug 2019 7463

Oct 2019: 8489

Feb 2020:7874

685 721 747 756 661 690 725 759 775 882 1,009

July 2021: 1,083 ADB

Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul

AVERAGE DAILY BOARDINGS (ADB) Last Year Rolling 12 Month Period

XPRESS RIDERSHIP – 2 0 2 0 - 2 0 2 1 C O V I D P e r i o d

5 5

480537

639 674775

882

10091083

0

200

400

600

800

1,000

1,200

Apr May Jun Jul

AVERAGE DAILY BOARDINGS (ADB)

2020 2021

XPRESS RIDERSHIP – Z o o m i n g I n

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Recovery as of July 2021

• Since April 2020: 125% increase

• Since July 2020: 60% increase

• Monthly recovery last quarter:

o 13% increase April to May

o 14% increase May to June

o 7% increase June to July

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XPRESS FARE REVENUE – R o l l i n g 1 2 M o n t h s

$87,916 $87,946 $86,390$78,923 $80,285 $76,855

$68,655 $68,000 $67,752$72,784

$77,855 $79,922

$4,757 $7,865 $9,623

$6,346$11,108

$6,063

$8,565 $6,888 $7,513

$11,879$10,319 $8,877

$11 $880

$1,325

$1,532

$1,980

$2,118 $2,584 $3,957

$4,025$5,027

$7,968

$0

$30,000

$60,000

$90,000

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

Breeze Cash Mobile Ticketing

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On-time performance is best…

• In the morning, when traffic is more consistent

• At the first point pick-up stop (contractors held to 85%)

• For routes that can use the Georgia Express Lanes

The most common reason customers give for riding Xpress is “to avoid traffic.”

XPRESS SYSTEM RELIABILITY – r o l l i n g 6 m o n t h s

Feb2021

Mar2021

Apr2021

May2021

Jun 2021

Jul 2021

AM 92% 92% 94% 92% 95% 95%

PM 92% 92% 90% 90% 87% 81%

Overall 92% 92% 93% 91% 91% 88%

ON TIME TRIP DEPARTURES

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CUSTOMER FEEDBACK O n l i n e C u s t o m e r S u r v e y, A p r 2 6 - M a y 3 0

Promoters Passive Detractors

Net Promoter Score = 38

Happy Customers

➢ I love and appreciate the service. I couldn’t get to work without it.

➢ When people ask me about Xpress, I tell them it is the only way to go...no stress and no traffic - well worth the transportation and extra minutes…

➢ I really enjoyed riding Xpress… I met good people and got to know the regular drivers. I plan to start riding back.

➢ It will be nice when more AM and PM departures are available.

➢ Xpress is impossible to use because of reduced schedules.

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WHO RIDES XPRESS and WHERE DO THEY GO? O n l i n e C u s t o m e r S u r v e y , A p r 2 6 - M a y 3 0

► Top counties of residence

► 97% use Xpress to get to work

• Gwinnett – 18%

• Henry – 16%

• Cobb – 12%

• Clayton – 9%

• DeKalb –6%

• Rockdale –6%

• Cherokee –6%

• Douglas – 5%

• Forsyth – 4%

• Newton –3%

• Fulton – 2%

• Walton – 2%

• Downtown - 55%

• Midtown – 29%

• Buckhead – 5%

• Perimeter Center - 4%

• Hartsfield Jackson 1%

• Other – 6%

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VANPOOL SYSTEM PERFORMANCE

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►117 Vanpool Groups operating as of June 2021

► 1,013 Average Daily Boardings

►Routes must begin and/or end within the ATL service area.

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Thank You!Questions?

COMBINED MOBILITY IMPACT

Xpress and Vanpool currently provide:

►A commute solution for residents of more than 25 counties.

►More than 2 thousand passenger trips per day, on average.

►Connections to:o Major activity centers

o ATL-region transit network

o Employment opportunities across Georgia and beyond

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S U G A R L O A F X P R E S S PA R K A N D R I D E P R O J E C T

Sam Samu – Transportation Engineer

Jennifer Ward – Procurement Manager

September 2, 2021

C o n t e n t :

1. Sugarloaf Xpress Park and Ride Lot Construction Project (Invitation to Bid) – Action Item

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S u g a r l o a f X p r e s s P a r k a n d R i d e L o t C o n s t r u c t i o n P r o j e c t ( I T B )( F u t u r e B o a r d A c t i o n R e q u i r e d )

►Xpress received the recommendation to move forward with Xpress Park and Ride Service at Sugarloaf in 2015.

• This project was recommended by the 2015 Direct Xpress Horizon 2 & 3 Service Plan Study

• Due to projected demand to Downtown, Midtown and Perimeter Center, the current Sugarloaf Mills Park and Ride lot (leased) should be expanded by at least 200 stalls to allow more cars to use this facility

• In 2019, SRTA acquired the project site for expanding the needed capacity

• Design phase is fully completed

• State and local permits have been approved [EPD permit is pending approval]

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Sugarloaf Xpress Park and RideProject Location

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S u g a r l o a f X p r e s s P a r k a n d R i d e P r o j e c t L a yo u t

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S u g a r l o a f X p r e s s P a r k a n d R i d e P r o j e c t L a yo u t

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S u g a r l o a f X p r e s s P a r k a n d R i d e L o t C o n s t r u c t i o n P r o j e c t ( I T B )( F u t u r e B o a r d A c t i o n R e q u i r e d )

►Lot specifications

• Approximately 320 parking spots

• Approximately 6 total acres

• Runs approximately 4 routes between Gwinnett County, Midtown, Downtown, Perimeter Center, and Lindbergh Center

►Lot amenities and features

• 6 shelters

• 4 reserved electric charging stations (for future implementation)

• 4 Kiss & Ride spots

• 18 benches

• 6 emergency callboxes

• Bus-only roundabout to separate buses’ traffic to customers’

►Project budget is approximately $8.5 million

• Funded with 80% FTA dollars and 20% state appropriations

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S u g a r l o a f X p r e s s P a r k a n d R i d e L o t C o n s t r u c t i o n P r o j e c t ( I T B )( F u t u r e B o a r d A c t i o n R e q u i r e d )

►Project Schedule:

• Anticipated start date is December 2021

• Estimated substantial completion date is December 2023

• Existing routes will be maintained

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Procurement Details

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S u g a r l o a f X p r e s s P a r k a n d R i d e L o t C o n s t r u c t i o n P r o j e c t ( I T B )( F u t u r e B o a r d A c t i o n R e q u i r e d )

►Project will be publicly bid (Invitation to Bid – Design/Bid/Build)

• Will be posted on the Georgia Procurement Registry and the ATL website

• Anticipated posting date is September 2021

• Anticipated award is November/December of 2021

►Action Item for Board (Resolution)

• Request resolution to be reviewed by committee for authorization of maximum construction project budget of $8.5M (bid price plus contingency)

• DBE goal of 10%

• Will update Board on details of contract award at a future meeting

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Questions?

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